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MONI Smart Security Overview

Farmers Branch, TX
1001 to 5000 employees
Company - Public
Business Services
Unknown / Non-Applicable
MONI Smart Security, is a subsidiary of Ascent Capital Group,(NASDAQ: ASCMA), and is one of the largest home security alarm monitoring companies in the U.S. Headquartered in Farmers Branch, TX, MONI secures more than one million residential customers and commercial client ... Read more

Mission: To make customers feel safer because they are.

Company Updates

  • The Workforce Team introduced their new system to help employees with their work schedules. Another example of MONI department going the extra mile.

  • At MONI, we are giving away fresh produce to employees with fun/healthy recipes.

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MONI Smart Security – Why Work For Us?


MONI Overview:

MONI Smart Security, is a subsidiary of Ascent Capital Group,(NASDAQ: ASCMA), and is one of the largest home security alarm monitoring companies in the U.S. Headquartered in Farmers Branch, TX, MONI secures more than one million residential customers and commercial client accounts with monitored home and business security system services. In 2016, MONI was ranked “Highest in Customer Satisfaction with Home Security Systems” by J.D. Power. The company is supported by the nation’s largest network of independent Authorized Dealers, providing products and support to customers in the U.S.

As one of the largest security alarm monitoring companies in the nation, MONI is a recognized industry leader, consistently ranked by SDM Magazine as a Top 100 company since 2002. Major awards include Police Dispatch Quality (PDQ) award from SIAC; a five-time winner of Frost & Sullivan award for North American Customer Value Leadership in Residential Security Services (2016, 2015, 2014, 2013, 2011, 2010, 2008); and a four-time recipient of the Consumer’s Choice Award® (2016, 2014, 2013, 2012).

Core Values:

Attention to detail: We sweat the small stuff

A sense of urgency: Every moment matters

Integrity in action: Be true, be responsible, be accountable

Expect the best: Hold your standards high

Our Promise:

Feel safer. Because you are.


If you’re looking for a rewarding and exciting career, MONI Smart Security is the place to be!

Let’s take a look at a day in the life of a MONI Smart Security Customer Service representative,  internally known as a Security Advisor. Our diverse team is here 24 hours, 7 days a week answering calls and resolving concerns of our valued customers. After completing four weeks of training, our agents are equipped to address the needs of our customers and excel in their jobs. Our new hires transition to our Customer Care Academy where they are provided an intimate and nurturing environment to further develop  their skills. Through our career development program, LEAP, you will be in charge of your career seeking out internal promotional opportunities. In 2016, Customer Care promoted over 100 agents to other positions within MONI. We have created a culture of “Yes, You Can” whether it’s servicing our customers or seeking further internal career options.

At the start of the day, each team member is greeted by their supervisor and given positive affirmations. They are free to grab a complementary cup of coffee from our snack bar or a bite to eat from our cafeteria. If you’re a fitness buff, we also offer a state-of-the-art gym that is available 24 hours a day. MONI has a great sense of community regularly participating in charities across North Texas.

At MONI Smart Security, the Customer Service team plays an integral role in resolving customer issues while providing a great customer experience. Unlike other traditional Customer Service Representative positions, a MONI Smart Security Customer Care Representative is empowered to take care of many different tasks and responsibilities including all facets of account management for our customers in order to positively affect our customers’ lives. With so many different alarm systems available, virtually every call is a different story and we work with great confidence being our customers’ first choice in home security and home automation.

So if you are tired of being a number in a company and have a true passion for serving customers, join the MONI family today.

MONI is an engaging and high-performing workplace. We focus on four traits when recruiting for the organization: Responsiveness, Personable, Trustworthiness and Expertise. We recruit top talent that is looking to grow in their career to join the organization. Our career development programs, LEAP and MONIU, are available to all employees to enhance their skills. Our training department also offers on-site classes throughout the year (which can vary from computer skill to leadership skills).

Throughout the year, we have events that celebrate successes with our MONI Family that enhance our connection with one another. Every year, we engage our employees in MONI Fest, which is a week-long themed appreciation festival. During this week, we have contests, food, entertainment and prizes.

Total Rewards:

MONI headquarters (located at 1990 Wittington Place, Farmers Branch, TX. 75234) is a modern building that has a state- of-the-art gym and cafeteria for our employees to enjoy. Our workout facility has a variety of well-maintained equipment and an exercise room where a selection of wellness classes are held throughout the week. Our on-site café, SubRoc, provides fresh meals and beverage options for breakfast, lunch and snacks.

MONI employees will be eligible for 401k and benefits the first of the monthly following 60 days of employment. We use Charles Schwab for our 401k and the following providers for our benefits: Cigna (dental), Blue Cross Blue Shield (health) and Eye Med (eye care).

MONI encourages employees to continue their education by providing a Tuition Reimbursement Program to eligible team members for enrollment in job-related or career path directed coursework at educational institutions.  Workshops or seminars that are directly applicable to job performance, professional licensing requirements, or part of a performance development plan are also eligible for this benefit and, if approved, will be reimbursed at 100% up to $5,000 per year. Active full-time team members, working a minimum of 30 hours per week, this means that you have a standard schedule of 30 hours or more per week and are actually maintaining a minimum of 30 hours per week or on an approved leave of absence. Eligibility begins the first of the month, following 60 days of employment.

MONI employees receive additional income if they participate in our referral programs. For our Customer Referral Program, employees can earn $75 gift cards of choice for each customer referral that receives an installation. For the Employee Referral Program, MONI employees receive $100 once their referral has been employed for 90 days and $200 once employed for 180 days ($50 is added to both amounts if the referral is bilingual-English/Spanish).

We have vendors on-site for our MONI employees throughout each month, which include the following: BB&T Bank, BBVA Compass Bank, Booster Fuels, DeVry University and Sam’s Club.

MONI employees receive discounts on alarm monitoring products and free alarm monitoring. Employees also are able to provide discounted rate for friends and family.


"With the help of my coworkers, my experience at MONI has been amazing. I’ve been here for 10 years and everyday I’m still learning. I know that I can always go to someone if I don’t understand how something works, or how a number is calculated or just any general question."

-Tasha Taylor, Dealer Care Portfolio Analyst

"MONI has benefited me with top knowledge of smart home security systems. Learning about all the different features of how to protect your home or make things easier has been great."

-Deisy Ponce, Dealer Care Funding Specialist

"Culture was very important to me when I was looking for a company to work for.  MONI Smart Security has gone above and beyond when it comes to an established culture that makes you want to come to work (even on Mondays).  If someone is looking for advancement, the leadership team is focused on creating a game plan to make it happen where you want to be.  The support is endless and well spread throughout the company.  I continue to learn and grow each and every day.  MONI provides great insurance and retirement plans also.  Most importantly each day I leave knowing I had a part in saving someone’s life which is self-gratifying."

-Aaron Severson, Corporate Trainer  

"Some of the things I most enjoy about working here at MONI Smart Security are the people. I truly believe the people here are both caring and understanding. That goes from the executives to the agents on the phone."

-Robert Daughtry, Tech Services Representative 

MONI Smart Security Reviews

3.7
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
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Jeff Gardner
17 Ratings
  • Featured Review

    "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Facilities Manager in Dallas, TX
    Current Employee - Facilities Manager in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MONI Smart Security full-time (More than 10 years)

    Pros

    I have worked at MONI for over 18 years and it’s been great. I started at an entry level position and through the years I’ve been promoted several times and currently hold a management position. Being part of MONI is just like being part of a family. MONI not only cares about their customers they also care deeply for their employees. Throughout every year MONI holds several events for the whole company making it a fun place to work year round. MONI also has a workout center open to all employees and includes all kinds of workout equipment. MONI also has a cafeteria, an employee lounge as well a game area that includes, ping pong, basketball arcade, and other fun games. MONI is a great place to work. I’ve been here 18 years and hope to continue through another 18. Proud to say I’m part of the MONI Team.

    Cons

    I do not have any cons

    Advice to Management

    Continue working together as a Team to keep MONI as a great place to work.

See All 122 Reviews

MONI Smart Security Photos

MONI Smart Security photo of: MONI's Reception Desk
MONI Smart Security photo of: JD Powers Acceptance
MONI Smart Security photo of: MONI Path
MONI Smart Security photo of: MONI Front Entrance
MONI Smart Security photo of: MONI Lobby
MONI Smart Security photo of: JD Powers Acceptance Speech
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MONI Smart Security Interviews

Experience

Experience
60%
13%
26%

Getting an Interview

Getting an Interview
67%
14%
10%
3
3

Difficulty

2.6
Average

Difficulty

Hard
Average
Easy
  1.  

    Customer Technical Support Interview

    Anonymous Employee in Farmers Branch, TX
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at MONI Smart Security (Farmers Branch, TX) in June 2017.

    Interview

    I applied online and was contacted by an internal recruiter to do a basic skills assessment in logical reasoning and typing. After passing the assessment, the recruiter set up a phone screen. After that, I met with the recruiter in person and was talked about my background and was given a task to perform to measure how quickly I could digest and relay information. After that, there was an interview with the CTS team supervisor. Received the call the next day saying they were offering a position contingent on background check and drug screening. Moni was AWESOME throughout the whole process and I'm really excited to start with them!

    Interview Questions

    • How would you deal with an elderly customer who calls in for technical support?   Answer Question
See All 30 Interviews

MONI Smart Security Awards & Accolades

  • J.D. Power and Associates, J.D. Power & Associates, 2016
  • North American Frost & Sullivan Award for Customer Value Leadership, Frost & Sullivan, 2016
  • Consumers' Choice Award for Business Excellence, Consumers' Choice Award, 2016
  • North American Frost & Sullivan Award for Customer Value Leadership, Frost & Sullivan, 2015
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