Working at MTM | Glassdoor

MTM Overview

Saint Louis, MO
1001 to 5000 employees
1995
Company - Private
Transportation Management
$100 to $500 million (USD) per year
For more than 20 years, MTM has partnered with our clients to achieve our ultimate vision: communities without barriers. From statewide non-emergency medical transportation (NEMT) brokerage to scheduling and dispatching for major transit agencies, our services aim to improve ... Read more

Mission: To partner with our clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. To achieve our mission and overarching vision of communities without barriers, we leverage our ... Read more

Company Updates

  • This week, the MTM Green Team challenges you to make sure you watch the documentary on our team page, as part of the Plastic Free Eco Challenge! Take your pick between The True Cost, Minimalism, A Plastic Ocean, or Bag It!

  • NEMT is an incredibly important component of ensuring members can access healthcare - but what if there was something more health plans could do to provide community transportation for their members? Learn how MTM is using non-medical transportation to mitigate the risks and negative outcomes associated with social determinants of health.

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MTM – Why Work With Us?


Communities Without Barriers

As one of the nation’s most experienced and qualified non-emergency medical transportation (NEMT) brokers, MTM was founded in 1995 by Peg and Lynn Griswold to help transportation disadvantaged individuals access healthcare. MTM quickly set industry standards and is now one of the largest and most established NEMT brokers, scheduling more than 14 million trips for eight million members nationwide while handling ten million calls every year.


In 2015, we celebrated our twentieth anniversary of removing community barriers. To this day, MTM remains family owned and operated, and is a Woman-Owned Business Enterprise (WBE) certified by the Women’s Business Enterprise National Council. While we've become a large company, we're committed to our small company roots and maintain a family culture nationwide. 

Consider a Career at MTM

From entry level customer service positions to challenging technology and leadership roles, MTM offers a wealth of employment opportunities.

Our corporate culture promotes healthy living, excellent work-life balance, and strategic career advancement opportunities in a rewarding work environment where you will make a positive impact in your community and beyond. In particular, MTM is committed to providing physical activity and wellness opportunities for our employees. We have been recognized as a Gold Level Recipient of the American Heart Association’s Fit-Friendly Worksites Recognition program and as one of the St. Louis area's Healthiest Employers by the St. Louis Business Journal, as well as a Best Place to Work by the Business Journal and a Top Workplace by the St. Louis Post-Dispatch.

Diversity & Inclusion Program

We embrace the advantages that come with having a diverse staff; most importantly, our own diversity allows us to have a greater understanding of the populations we serve—populations that come from backgrounds of varying cultures, ethnicities, religions, ages, genders, and abilities. MTM’s company-wide Diversity and Inclusion Training Program—created in partnership with disability inclusion expert James Emmett—strives to recruit a diverse, knowledgeable workforce to serve an equally diverse customer base. By ensuring an inclusive employment culture, MTM is able to develop a workforce that is reflective of our customer base while empowering disabled populations in the communities we serve—putting us one step closer to achieving our vision of communities without barriers.

More Than Just a Paycheck

To show appreciation for our staff’s hard work and dedication, MTM offers more than just a paycheck. Our Total Rewards program is all encompassing, offering a wide variety of enticing benefits to ensure our employees and their families are rewarded. 

The Right Fit

MTM firmly believes that our talented workforce is the backbone of our operations. Our core values guide our employees in providing the highest quality customer experience possible and helping clients achieve their goals.


The Heart of MTM

At MTM, our 10 contact centers nationwide support eight million individuals in accessing healthcare services every year. That accounts for more than 10 million annual calls. We couldn't do any of this without our biggest employee base: Customer Service Representatives. Our Customer Services Representatives are the front-line of MTM, greeting callers with a friendly voice day in and day out. Find out why a customer service position with MTM is the best career move for you. 

MTM Reviews

  • Featured Review

    "Compassionate Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Trainer in Pulaski, VA
    Current Employee - Trainer in Pulaski, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MTM full-time (More than 8 years)

    Pros

    I can't say enough good things about MTM.
    I've been with them for 8 years and have advanced my career significantly from an entry level potion to now a leadership role within People and Culture.
    They provide a multitude of growth and learning opportunities.
    They treat everyone fairly and proudly support diversity and inclusion.
     Additionally, they are a certified women owned business. Our CEO is very active in communicating with everyone as a whole during this pandemic and kept everyone on the same page as most if not all employees were transitioned to WFH.

    The benefits are amazing!
    Health is PPO or consumer driven high indemnity.
     Dental through Delta,.
    Vision through VSP.
     401k match 100% for first 3% 50% match for second 2%. Fully vested from day 1!,
    Employee perks program for discounts.
     High 5 program for employee recognition.
     Health participation program app to get HSA/HRA Credits!
    Incredible Employee assistance program for free counseling and advice for behavioral issues, work life balance, and legal and financial counseling.
    Telemedicine and much more.

    Come Grow with us!

    Cons

    I wish I would have started working here sooner!

    Advice to Management

    Keep being Amazing! Our contact center leadership is very in tune with its employees and their needs.
    Our Training team continues to break down learning barriers and develop innovated content!

See All 287 Reviews

MTM Photos

MTM photo of: Our LSL Office
MTM photo of: Illinois staff volunteer by packing meal boxes for Feed My Starving Children.
MTM photo of: Staff enjoy their 90-day Operations Training graduation celebration.
MTM photo of: Our Pulaksi, VA team donated a bike to a local friend in need.
MTM photo of: Our Pulaksi, VA team donated a bike to a local friend in need.
MTM photo of: National Customer Service Week - Twin Day!
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MTM Interviews

Experience

Experience
62%
19%
19%

Getting an Interview

Getting an Interview
82%
6%
3%
3
3
3

Difficulty

2.5
Average

Difficulty

Hard
Average
Easy
  1.  

    Scheduler Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at MTM.

    Interview

    Very laid back interview process. Hiring manager was friendly and also diligent. Made me feel comfortable. The process what very professional and made me want to work for this company

    Interview Questions

See All 32 Interviews

MTM Awards & Accolades

  • Training Top 125 (#82), Training Magazine, 2017
  • Learning Elite, Chief Learning Officer (CLO) Magazine, 2017
  • Inc. 5000, Inc. Magazine, 2017
  • Top Workplaces, St. Louis Post-Dispatch, 2017
  • Mogul's Top 100 Innovators in Diversity & Inclusion, Mogul, 2017
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Pledges & Certifications

Pay Equality Pledge

Committed to paying equitably for equal work & experience

Career Advancement Program

Helping employees "upskill" into higher-paying positions

Diversity Commitment

Has programs that support a diverse and inclusive workforce

Work at MTM? Share Your Experiences

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