Working at Macy's | Glassdoor

Macy's Overview

Cincinnati, OH
10000+ employees
Company - Public (M)
$10+ billion (USD) per year
Macy's, the largest retail brand of Macy's, Inc. (NYSE:M), delivers fashion and affordable luxury to customers at approximately 670 locations in 45 states, the District of Columbia, Puerto Rico and Guam, as well as to customers in the U.S. and ... Read more

Mission: Macy’s clearly recognizes that the customer is paramount and that all actions and strategies must be directed toward providing a localized merchandise offering and shopping experience to targeted consumers through dynamic online sites. Aggressive implementation of the ... Read more

Company Updates

  • Meet Jihan; Sales Manager of Cosmetics and Fragrances and one of the many Macy's Faces!

  • On Friday, 9.30.16, we invite you to experience a special chance to join the Macy's family for the holiday season.

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Macy's – Why Work For Us?

Established in 1858, Macy’s is an iconic retailing brand with approximately 670 stores operating coast-to-coast, online at and a Macy’s shopping app for mobile devices. Beyond magical events such as the Macy’s Thanksgiving Day Parade, Fourth of July Fireworks and fashion extravaganzas, we deliver magical moments every day by surprising and delighting customers with unique and interesting fashion merchandise, engaging multi-platform shopping experiences, and offering advice and options that bring fashion ideas to life. It’s all part of the excitement that we’ve been creating for 150+ years.

Macy’s continues to bring new technology-based customer tools into their stores, so it was no surprise that Fast Company magazine named Macy’s, Inc. as one of the 10 most innovative retailers in the world in early 2014. Increasingly, our associates are using tablets and other hand-held devices for selling in departments such as fine jewelry and shoes, as well as for training and product knowledge. The Macy’s experience is delivered in stores, online and mobile devices, to fulfill the needs of our customers.

Learn more about Macy’s, Inc. via our online recruiting sites, and, where we feature a wealth of career information and employment opportunities at every level of the organization.  Consider joining what is thought to be one of the most talented teams in retailing, with a tradition rich in pride, honor and integrity.

At Macy’s, our greatest strength lies in the skill, judgment and talent of our people. Every day, a production of enormous magnitude takes place on our selling floors and behind the scenes, where our people bring the company’s strategic goals to life. Our priority of attracting, retaining and growing the most talented people in the retail industry has been and will continue to be our greatest advantage. Macy’s believes that different perspectives are important to our company, and we benefit greatly from the individual strengths of each associate.  With stores located in the most diverse markets in the nation, our strategic plan for diversity allows us to serve and connect with diverse customers, create a diverse workforce, foster an inclusive work environment where different perspectives are valued, and partners to share our time, talent, and resources with our communities.

We have a long-standing commitment to giving back to the communities where we work and live.  Macy’s contributions, leadership and volunteer efforts help to create strong energetic communities where both our customers and our employees can live and work well.   As a leading national retailer with a significant workforce, we have the opportunity to make a meaningful difference in improving the environment and do so by using resources more efficiently, providing eco-friendly products that meet customer expectations and striving to reduce our overall impact on the environment.

Our stores are where the ultimate magic of Macy’s comes to life – and our Store Associates are vital to delivering customer service that offers a distinctive shopping experience and drives sales results.

Store Associates help all the efforts of Merchants and Planning, Corporate Support and our Field Organization come together and pay off. That’s why our stores are ideal places to build partnerships and teams, and develop people as leaders.

In fact, a Store Associate position is a great way to explore the business of retail and discover the wide variety of career opportunities it has to offer. No wonder many of our executives began as part-time associates working through college, as interns, or even as seasonal associates.

Store Associate opportunities are often available in your community, or in a new community you’d like to call home. With over 800 stores and Furniture Galleries across the United States, as well as in Guam and Puerto Rico, Macy’s helps you build success where you prefer.

Macy’s Corporate Support structure is a single, unified organization serving our entire system nationwide. Our corporate opportunities far exceed the scope of what many people typically regard as “retail.” In fact, you may find opportunities in areas including Legal, Special Events and Community Affairs, Accounting, Copywriting, Real Estate and even Restaurant and Food Service.

Depending on the specific area of focus, certain corporate functions may be centralized in a particular location. For instance, Systems and Technology is based in Atlanta; Creative, Special Events/Cause Marketing and Operations in New York City; Human Resources in Cincinnati; and in San Francisco.

Macy's Reviews

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Macy's Chairman & CEO Terry J. Lundgren
Terry J. Lundgren
3,780 Ratings
  • Featured Review

    Helpful (2)

    "Sales Person"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO


    I enjoyed working at Macy’s. In the cosmetics area there were different personalities and age groups. The environment was so fun.


    The only con is that I am not still working. Although the hours are long, it was my home away from home.

    Advice to Management

    Bring sales volume up. Promote all cosmetic lines. You have great product, some go unnoticed.

See All 12,519 Reviews

Macy's Interviews

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Interview Difficulty



  1. Helpful (307)  

    Beauty Advisor Interview

    Anonymous Employee in Riverside, CA
    Accepted Offer
    Positive Experience
    Average Interview


    I applied online. I interviewed at Macy's (Riverside, CA).


    The process was rather fast. She asked me why I wanted to work for the company while walking to the interviewing room. She also asked about availability.I felt like the interview process was more of a fast pace. I think she looked at my previous experience and thought I would be a good candidate. I still have to interview with the brand although she gave me to brand options. From there I am supposed to interview with the talent plus?

    Interview Questions

    • Talk about a time you lead a team what did you do what was the outcome?
      How do you feel about touching peoples faces?
      How would you sell me a Macys credit card?
      How would you make customers come back to you?
      How would you sell a specific product to me and have it in my basket to take home?  
      1 Answer
See All 5,642 Interviews

Macy's Awards & Accolades

  • Best Places to Work for LGBT Equality, Human Rights Campaign’s (HRC) Corporate Equality Index, 2015
  • Fortune 500, Fortune, 2015
  • Mobile Retailer of the Year, Mobile Commerce Awards, 2014
  • 10 Most Innovative Companies in Retail, Fast Company, 2014
  • America's Top Corporations for Women's Business Enterprises, WBENC, 2014
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