Working at Macy's | Glassdoor

Macy's Overview

Cincinnati, OH
10000+ employees
1858
Company - Public (M)
Retail
$10+ billion (USD) per year
Macy's, the largest retail brand of Macy's, Inc. (NYSE:M), delivers fashion and affordable luxury to customers at approximately 670 locations in 45 states, the District of Columbia, Puerto Rico and Guam, as well as to customers in the U.S. and ... Read more

Company Updates

  • Arming the next generation of brands with the tools to be successful at Macy's is vital to our future! http://glassdoor.com/slink.htm?key=vQtOj #WorkshopAtMacys

    Macy's Helps Hip-Hop Generation Cultivate Brand Through Exclusive Workshop | EURweb

    When Rihanna debuted her seventh fragrance, "RiRi by Rihanna," at Macy's in Brooklyn, her appearance garnered over $46,000 worth of sales at the store in just one day. RiRi said the scent, which she describes as "really playful, very fun, very feminine, very girly and flirty," is "something for the young girls to get excited about."

  • We're committed to diversity on all fronts, it was an honor to celebrate with leaders from across the nation! http://glassdoor.com/slink.htm?key=vQtOs

    Macy's celebration of diversity is a win for Black women in power

    Macy's new CEO Jeff Gennette was surrounded by a powerful group, a benefit of his predecessor's Terry Lundgren's hard work and the relationships he's built in the African American and other minority communities. The retailer's chief diversity officer William Hawthorne III, Esq.

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Macy's – Why Work For Us?


Established in 1858, Macy’s is an iconic retailing brand with approximately 670 stores operating coast-to-coast, online at macys.com and a Macy’s shopping app for mobile devices. Beyond magical events such as the Macy’s Thanksgiving Day Parade, Fourth of July Fireworks and fashion extravaganzas, we deliver magical moments every day by surprising and delighting customers with unique and interesting fashion merchandise, engaging multi-platform shopping experiences, and offering advice and options that bring fashion ideas to life. It’s all part of the excitement that we’ve been creating for 150+ years.

Macy’s continues to bring new technology-based customer tools into their stores, so it was no surprise that Fast Company magazine named Macy’s, Inc. as one of the 10 most innovative retailers in the world in early 2014. Increasingly, our associates are using tablets and other hand-held devices for selling in departments such as fine jewelry and shoes, as well as for training and product knowledge. The Macy’s experience is delivered in stores, online and mobile devices, to fulfill the needs of our customers.

Learn more about us at macysJOBS.com and bloomingdalesJOBS.com.

At Macy’s, our greatest strength lies in the skill, judgment and talent of our people. Every day, a production of enormous magnitude takes place on our selling floors and behind the scenes, where our people bring the company’s strategic goals to life. Our priority of attracting, retaining and growing the most talented people in the retail industry has been and will continue to be our greatest advantage. Macy’s believes that different perspectives are important to our company, and we benefit greatly from the individual strengths of each associate.  With stores located in the most diverse markets in the nation, our strategic plan for diversity allows us to serve and connect with diverse customers, create a diverse workforce, foster an inclusive work environment where different perspectives are valued, and partners to share our time, talent, and resources with our communities.

We have a long-standing commitment to giving back to the communities where we work and live.  Macy’s contributions, leadership and volunteer efforts help to create strong energetic communities where both our customers and our employees can live and work well.   As a leading national retailer with a significant workforce, we have the opportunity to make a meaningful difference in improving the environment and do so by using resources more efficiently, providing eco-friendly products that meet customer expectations and striving to reduce our overall impact on the environment.

Our stores are where the ultimate magic of Macy’s comes to life – and our Store Associates are vital to delivering customer service that offers a distinctive shopping experience and drives sales results.

Store Associates help all the efforts of Merchants and Planning, Corporate Support and our Field Organization come together and pay off. That’s why our stores are ideal places to build partnerships and teams, and develop people as leaders.

In fact, a Store Associate position is a great way to explore the business of retail and discover the wide variety of career opportunities it has to offer. No wonder many of our executives began as part-time associates working through college, as interns, or even as seasonal associates.

Store Associate opportunities are often available in your community, or in a new community you’d like to call home. With over 800 stores and Furniture Galleries across the United States, as well as in Guam and Puerto Rico, Macy’s helps you build success where you prefer.

Macy’s Corporate Support structure is a single, unified organization serving our entire system nationwide. Our corporate opportunities far exceed the scope of what many people typically regard as “retail.” In fact, you may find opportunities in areas including Legal, Special Events and Community Affairs, Accounting, Copywriting, Real Estate and even Restaurant and Food Service.

Depending on the specific area of focus, certain corporate functions may be centralized in a particular location. For instance, Systems and Technology is based in Atlanta; Creative, Special Events/Cause Marketing and Operations in New York City; Human Resources in Cincinnati; and macys.com in San Francisco.

Macy's Reviews

3.1
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Macy's CEO Jeff Gennette
Jeff Gennette
194 Ratings
  • Featured Review

    Helpful (11)

    "Fantastic Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Houston, TX
    Current Employee - Sales Manager in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Macy's full-time (More than a year)

    Pros

    Macy's is RICH with tradition and heritage which makes you feel very proud to be a member of an American Icon. Macy's has a lot of power and weight in the industry which makes it fun to do your job. Macy's understands how important it is to truly focus on the customer and make "Magic" with everything you do. It isn't all about numbers, its about positive customer experiences which ultimately lead to results.

    Cons

    Like any huge company, there are redundancies with jobs, which makes it difficult to get an answer to a problem or question. Although Macy's tries to move faster, due to the companies size, we often miss business opportunities that smaller competitors act quicker on. Macy's size and power is its greatest strength but also its greatest weakness.

    Advice to Management

    Macy's is a truly fun company to work for however Macy's executives (not all) have difficulty embracing change, especially tenured members, making it difficult to innovate.

See All 13,407 Reviews

Macy's Interviews

Experience

Experience
61%
22%
16%

Getting an Interview

Getting an Interview
83%
6%
5%
2
1
1
0

Difficulty

2.2
Average

Difficulty

Hard
Average
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  1. Helpful (340)  

    Beauty Advisor Interview

    Anonymous Employee in Riverside, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Macy's (Riverside, CA).

    Interview

    The process was rather fast. She asked me why I wanted to work for the company while walking to the interviewing room. She also asked about availability.I felt like the interview process was more of a fast pace. I think she looked at my previous experience and thought I would be a good candidate. I still have to interview with the brand although she gave me to brand options. From there I am supposed to interview with the talent plus?

    Interview Questions

    • Talk about a time you lead a team what did you do what was the outcome?
      How do you feel about touching peoples faces?
      How would you sell me a Macys credit card?
      How would you make customers come back to you?
      How would you sell a specific product to me and have it in my basket to take home?  
      1 Answer
See All 5,853 Interviews

Macy's Awards & Accolades

  • Top 25 Companies for Women Technologists, The Anita Borg Institute, 2017
  • Best Places to Work for LGBT Equality, Human Rights Campaign’s (HRC) Corporate Equality Index, 2016
  • America's Top Corporations for Women's Business Enterprises, Women’s Business Enterprise National Council (WBENC), 2016
  • 50 Best Companies for Diversity, Black Enterprise, 2016
  • America's Most Admired Corporation for Supplier Diversity in 2016, Minority Business News USA, 2016
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