Working at Macy's | Glassdoor

Macy's Overview

Cincinnati, OH
10000+ employees
Company - Public (M)
Department, Clothing, & Shoe Stores
$10+ billion (USD) per year
Macy's, the largest retail brand of Macy's, Inc. (NYSE:M), delivers fashion and affordable luxury to customers at approximately 670 locations in 45 states, the District of Columbia, Puerto Rico and Guam, as well as to customers in the U.S. and ... Read more

Company Updates

  • At Macy's, we’re using our unmatched product knowledge, curated assortments, service innovation and enhanced technology to reimagine the brick and mortar shopping experience like never before – starting with our “Growth50” stores. Learn more about these innovations in Coast to Coast:

    Redesigning the Brick and Mortar Shopping Experience with Growth50

    Our store leaders and media relations teams are conducting in-store media tours around the country with top local media to highlight some of the key updates: Physical Upgrades Physical upgrades in Growth50 stores include the addition of new lighting and flooring and renovated fitting rooms and restrooms. Additionally, certain departments have been relocated to improve space productivity that better suit customer traffic.

  • Elisa Garcia, Chief Legal Officer, Macy's, Inc. was featured in LawGeex’s “GCs at Cool Companies Talk About Work” series, where she shared insight into her career path as a Latina woman, being a business problem-solver and more.

    Read the full blog post here:

    GCs At Cool Companies: Elisa Garcia At Macy's

    In our new series, " GCs At Cool Companies Talk About Work (with apologies to Jerry Seinfeld's Comedians in Cars Getting Coffee) we speak with the world's leading general counsel to discover the essence of the modern top legal leader, and their impact on core business challenges.

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Macy's – Why Work For Us?

Established in 1858, Macy’s is an iconic retailing brand with approximately 670 stores operating coast-to-coast, online at and a Macy’s shopping app for mobile devices. Beyond magical events such as the Macy’s Thanksgiving Day Parade, Fourth of July Fireworks and fashion extravaganzas, we deliver magical moments every day by surprising and delighting customers with unique and interesting fashion merchandise, engaging multi-platform shopping experiences, and offering advice and options that bring fashion ideas to life. It’s all part of the excitement that we’ve been creating for 150+ years.

Macy’s continues to bring new technology-based customer tools into their stores, so it was no surprise that Fast Company magazine named Macy’s, Inc. as one of the 10 most innovative retailers in the world in early 2014. Increasingly, our associates are using tablets and other hand-held devices for selling in departments such as fine jewelry and shoes, as well as for training and product knowledge. The Macy’s experience is delivered in stores, online and mobile devices, to fulfill the needs of our customers.

Learn more about us at

At Macy’s, our greatest strength lies in the skill, judgment and talent of our people. Every day, a production of enormous magnitude takes place on our selling floors and behind the scenes, where our people bring the company’s strategic goals to life. Our priority of attracting, retaining and growing the most talented people in the retail industry has been and will continue to be our greatest advantage. Macy’s believes that different perspectives are important to our company, and we benefit greatly from the individual strengths of each associate.  With stores located in the most diverse markets in the nation, our strategic plan for diversity allows us to serve and connect with diverse customers, create a diverse workforce, foster an inclusive work environment where different perspectives are valued, and partners to share our time, talent, and resources with our communities.

We have a long-standing commitment to giving back to the communities where we work and live.  Macy’s contributions, leadership and volunteer efforts help to create strong energetic communities where both our customers and our employees can live and work well.  As a leading national retailer with a significant workforce, we have the opportunity to make a meaningful difference in improving the environment and do so by using resources more efficiently, providing eco-friendly products that meet customer expectations and striving to reduce our overall impact on the environment.

Our corporate opportunities far exceed the scope of what many people typically regard as “retail.” In fact, you may find opportunities in areas including Legal, Special Events and Community Affairs, Accounting, Copywriting, Real Estate and even Restaurant and Food Service.

Depending on the specific area of focus, certain corporate functions may be centralized in a particular location. Our technology teams are based in San Francisco and Atlanta; Creative, Marketing, Merchandising and Operations are primarily based in New York City; Human Resources, Accounting, Finance and Real Estate are based in Cincinnati

Our stores are where the ultimate magic of Macy’s comes to life – and our Store Associates are vital to delivering customer service that offers a distinctive shopping experience and drives sales results.

Store Associates help all the efforts of Merchants and Planning, Corporate Support and our Field Organization come together and pay off. That’s why our stores are ideal places to build partnerships and teams, and develop people as leaders.

In fact, a Store Associate position is a great way to explore the business of retail and discover the wide variety of career opportunities it has to offer. No wonder many of our executives began as part-time associates working through college, as interns, or even as seasonal associates.

Store Associate opportunities are often available in your community, or in a new community you’d like to call home. With over 800 stores and Furniture Galleries across the United States, as well as in Guam and Puerto Rico, Macy’s helps you build success where you prefer.

Macy's Reviews

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Recommend to a friend
Approve of CEO
Macy's CEO Jeff Gennette
Jeff Gennette
1,406 Ratings
  • Featured Review

    Helpful (25)

    "Come and join Macy’s!"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    I have been working at Macy's full-time


    Great company for longevity. Lots of benefits.
    Managers are nice and helpful. 401k. Very diverse company.


    Standing for long period of hours.

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Macy's Photos

Macy's photo of: NYC - Penn Office
Macy's photo of: Central Office Experience
Macy's photo of: Logistics Center
Macy's photo of: Credit and Customer Service
Macy's photo of: Stores Experience
Macy's photo of: Community Giving Event
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Macy's Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview

    Helpful (28)  

    Sales Associate Interview

    Anonymous Employee in New York, NY
    Accepted Offer
    Positive Experience
    Easy Interview


    I applied online. The process took a week. I interviewed at Macy's (New York, NY) in June 2018.


    Got an over the phone interview. The interviewer was super nice and helped me feel comfortable. The questions were relatively easy and after, I was offered the job on the spot.

    Interview Questions

    • How many years of customer service/sales experience do you have?   4 Answers
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Macy's Awards & Accolades

  • Gold Workplace Health Achievement, The American Heart Association, 2017
  • America's Top Corporations for Women's Business Enterprises, Women’s Business Enterprise National Council (WBENC), 2016
  • 50 Best Companies for Diversity, Black Enterprise, 2016
  • Top 25 Companies for Women Technologists, The Anita Borg Institute, 2017
  • Best Places to Work for LGBT Equality, Human Rights Campaign’s (HRC) Corporate Equality Index, 2016
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