Mission: We create thriving local economies by bringing businesses and their customers closer together, helping them discover community.
Community Manager Kristen Henke works on behalf of local businesses at Main Street Hub and as a Bridal Stylist at local bridal shop, Unbridaled in Austin, TX.
Ahead of the royal wedding, we chatted with Kristen about helping brides find the right dress for the big day, her thoughts on the future princess’ dress, and her favorite thing about local. Full interview on our blog:
Learn about our HQ and how our Product & Engineering Teams work together to create the best software in the local space. Thanks for the feature, Built in Austin!
Main Street Hub is marketing platform for local businesses. Utilizing our proprietary technology, we integrate social media, customer reviews, and email marketing to help local businesses get more customers and keep them coming back, while saving them valuable time. Backed by leading investors, Main Street Hub provides an essential service for local businesses and has been named one Inc.'s fastest-growing companies in the U.S.
Headquartered in Austin, Texas, Main Street Hub was founded in 2010 and has grown to a team of over 600 colleagues. Our dedicated, talented team has made us one of Austin Business Journal's Best Places to Work in Central Texas by the Austin Business Journal one of Austin American-Statesman's Top Workplaces.
We’re trusted by over 10,000 small business owners who rely on us to take care of them -- and their customers -- online by spreading word of mouth, extending their customer service, and managing their online reputation. We bring together a mix of writers, designers, and tech experts to drive growth and take social media off their plate — for good.
Take a look at how we help our local business customers build relationships with their online communities:
We are passionate about helping local businesses succeed and we believe that our culture is the foundation that helps us do that. These are the values that shape our culture:
We treat customers and prospective customers like the local heroes that they are.
We ensure that each of our actions is in the best interests of our team, our company and our customers.
We commit ourselves to continuously improving our performance and pushing through our comfort barriers.
We hold ourselves accountable for our choices and results.
We lift up our customers and teammates, through positivity, confidence and graciousness.
We know candor and constructive dissent are critical to our success.
We each represent Main Street Hub through our decisions and actions.
We believe that a strong culture starts with a strong team. Main Street Hub is for people who want to accelerate their careers while contributing to something greater than themselves.
If you're passionate about helping small businesses, thrive in a culture where people love coming to work, and are ready to work hard alongside bright, talented team members, then we'd love to meet you!
All of our perks and benefits help us attract and retain outstanding colleagues, who will in turn do great work for our local business customers.
Here are some of our perks and benefits:
I have been working at Main Street Hub full-time (More than a year)
- Excellent management team; smart, strategic, thoughtful, humble
- Strong, values-driven, no BS culture
- Teammates and co-workers who are bought in and have each other's backs
- Family-friendly, supportive of employees having a life outside of the office
- Massive opportunity
If you are a hard-working, intellectually honest, results-driven team player - this is where you want to work. I turned down offers from several other startups in town to join this team and I have not once regretted that decision.
Honestly don’t have much to say regarding cons. One thing might be to keep working on bringing the Sales teams and the other parts of the organizations together more often; sometimes the separate offices can be a challenge.
Advice to Management
More of the same. Let’s keep after it - hiring great people and staying 110% focused on what’s best for our customers and our employees.
I applied online. The process took 2+ months. I interviewed at Main Street Hub (Austin, TX) in May 2018.
My application was initially for the Onboarding Specialist role. I was first tasked with a "work product assignment" which consisted of some time management questions and some customer interaction scenarios. Thereafter, the recruiter asked me to take a timed skills assessment (a goodly portion were math questions) and personality test. Following the tests, the recruiter scheduled a phone interview and recommended that I switch my candidacy to the Account Manager position.
After not hearing from anyone, I reached out and was told the Account Manager role was "on-hold" for the moment and to wait to hear from a certain recruiter, then another. After about a week and a half, I reached back out to express my continued interest in the role, after which I was scheduled for an on-site interview coordinated by another newly-named recruiter. At this point, I had been handed off to two additional members of the recruitment team and was instructed to page yet another new recruiter when I arrived at the office for the interview.
After meeting with the VP of Customer Success and a manager, I was invited back for a second on-site interview with the hiring manager about . The questions were fairly straightforward, but there was definitely an emphasis placed on questions dealing with customer retention. I followed up with thank-you notes--everyone should. C'mon.
A week later, I was sent a survey regarding my "candidate experience" followed by a rejection letter 12 hours later. You would have thought they'd have synced that up a bit better, no?
Overall, the people I met with were top-notch. I answered the questions to the best of my ability and I'm definitely disappointed I wasn't offered the position. I have a ton of respect for the company and their ethos of revering small business owners and encouraging anonymous employee-to-employee props. That being said, there are a lot of moving parts to the recruitment of one role. I ultimately didn't wind up interacting with every recruiter mentioned, but there were many names involved in the various handoffs. From application submission to rejection letter, the process took one week shy of two months.