Working at Main Street Hub | Glassdoor

Main Street Hub Overview

Austin, TX
501 to 1000 employees
2010
Company - Private
Internet
Unknown / Non-Applicable
Main Street Hub is marketing platform for local businesses. Utilizing our proprietary technology, we integrate social media, customer reviews, and email marketing to help local businesses get more customers and keep them coming back, while saving them valuable time. Backed by ... Read more

Mission: We create thriving local economies by bringing businesses and their customers closer together, helping them discover community.

Company Updates

  • Community Manager Kristen Henke works on behalf of local businesses at Main Street Hub and as a Bridal Stylist at local bridal shop, Unbridaled in Austin, TX.

    Ahead of the royal wedding, we chatted with Kristen about helping brides find the right dress for the big day, her thoughts on the future princess’ dress, and her favorite thing about local. Full interview on our blog:

    Community Manager Kristen Henke's "Unbridaled" Love for Local

    Community Managers are the voice of our local business customers. Using their creative powers, wit, and excellent writing skills, they create exciting content for our customers online. And, they do this in the unique voice of each particular customer to present each customer's brand and business authentically and help them discover community.

  • Learn about our HQ and how our Product & Engineering Teams work together to create the best software in the local space. Thanks for the feature, Built in Austin!

    Offices on point: How 4 Austin tech workplaces celebrate teams, culture and clients

    Open layouts and spaces for collaboration are basically a requirement for modern tech offices, but that doesn't mean all tech offices are created equal. Go behind the scenes and you'll see plenty of differentiating factors, from decorative themes to salutes to clients and more.

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Main Street Hub – Why Work For Us?


We’re a marketing company with a passion for storytelling and a big heart for local.

Main Street Hub is marketing platform for local businesses. Utilizing our proprietary technology, we integrate social media, customer reviews, and email marketing to help local businesses get more customers and keep them coming back, while saving them valuable time. Backed by leading investors, Main Street Hub provides an essential service for local businesses and has been named one Inc.'s fastest-growing companies in the U.S.

Headquartered in Austin, Texas, Main Street Hub was founded in 2010 and has grown to a team of over 600 colleagues. Our dedicated, talented team has made us one of Austin Business Journal's Best Places to Work in Central Texas by the Austin Business Journal one of Austin American-Statesman's Top Workplaces. 

We’re trusted by over 10,000 small business owners who rely on us to take care of them -- and their customers -- online by spreading word of mouth, extending their customer service, and managing their online reputation. We bring together a mix of writers, designers, and tech experts to drive growth and take social media off their plate — for good.

Take a look at how we help our local business customers build relationships with their online communities:

Our Culture and Values

We are passionate about helping local businesses succeed and we believe that our culture is the foundation that helps us do that. These are the values that shape our culture:

  • Reverence for local business

    We treat customers and prospective customers like the local heroes that they are.

  • Win-Win-Win

    We ensure that each of our actions is in the best interests of our team, our company and our customers.

  • Challenge ourselves

    We commit ourselves to continuously improving our performance and pushing through our comfort barriers.

  • Take ownership

    We hold ourselves accountable for our choices and results.

  • Elevate others

    We lift up our customers and teammates, through positivity, confidence and graciousness.

  • Speak up

    We know candor and constructive dissent are critical to our success.

  • I am Main Street Hub

    We each represent Main Street Hub through our decisions and actions.

Our ideal candidates are passionate about helping local businesses

We believe that a strong culture starts with a strong team. Main Street Hub is for people who want to accelerate their careers while contributing to something greater than themselves.

If you're passionate about helping small businesses, thrive in a culture where people love coming to work, and are ready to work hard alongside bright, talented team members, then we'd love to meet you!

Apply here to be a part of our growing team.



Benefits

All of our perks and benefits help us attract and retain outstanding colleagues, who will in turn do great work for our local business customers. 

Here are some of our perks and benefits: 

  • Three weeks paid time off, plus holidays
  • 100% paid medical, dental, and vision insurance for employees
  • 50% of premiums paid for dependents
  • 401(k) plan
  • Excellent discounts on gym memberships
  • Free snacks and stocked fridges
  • Local beer on tap
  • Professional development opportunities 
  • The chance to help small businesses all over the country

Main Street Hub Reviews

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Main Street Hub Co-CEOs Andrew Allison; Matt Stuart
Andrew Allison; Matt Stuart
312 Ratings
  • Featured Review

    Helpful (1)

    "Tremendous Opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Main Street Hub full-time (More than a year)

    Pros

    - Excellent management team; smart, strategic, thoughtful, humble
    - Strong, values-driven, no BS culture
    - Teammates and co-workers who are bought in and have each other's backs
    - Family-friendly, supportive of employees having a life outside of the office
    - Massive opportunity

    If you are a hard-working, intellectually honest, results-driven team player - this is where you want to work. I turned down offers from several other startups in town to join this team and I have not once regretted that decision.

    Cons

    Honestly don’t have much to say regarding cons. One thing might be to keep working on bringing the Sales teams and the other parts of the organizations together more often; sometimes the separate offices can be a challenge.

    Advice to Management

    More of the same. Let’s keep after it - hiring great people and staying 110% focused on what’s best for our customers and our employees.

See All 455 Reviews

Main Street Hub Photos

Main Street Hub photo of: Content Team
Main Street Hub photo of: Main Street Hub Gives Back
Main Street Hub photo of: People Team
Main Street Hub photo of: Product and Engineering
Main Street Hub photo of: Sales and Marketing
Main Street Hub photo of: Our Executive Assistants
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Main Street Hub Interviews

Experience

Experience
54%
22%
24%

Getting an Interview

Getting an Interview
64%
20%
9%
3
2
1
1

Difficulty

2.6
Average

Difficulty

Hard
Average
Easy
  1.  

    Account Manager Interview

    Anonymous Interview Candidate in Austin, TX
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2+ months. I interviewed at Main Street Hub (Austin, TX) in May 2018.

    Interview

    My application was initially for the Onboarding Specialist role. I was first tasked with a "work product assignment" which consisted of some time management questions and some customer interaction scenarios. Thereafter, the recruiter asked me to take a timed skills assessment (a goodly portion were math questions) and personality test. Following the tests, the recruiter scheduled a phone interview and recommended that I switch my candidacy to the Account Manager position.

    After not hearing from anyone, I reached out and was told the Account Manager role was "on-hold" for the moment and to wait to hear from a certain recruiter, then another. After about a week and a half, I reached back out to express my continued interest in the role, after which I was scheduled for an on-site interview coordinated by another newly-named recruiter. At this point, I had been handed off to two additional members of the recruitment team and was instructed to page yet another new recruiter when I arrived at the office for the interview.

    After meeting with the VP of Customer Success and a manager, I was invited back for a second on-site interview with the hiring manager about . The questions were fairly straightforward, but there was definitely an emphasis placed on questions dealing with customer retention. I followed up with thank-you notes--everyone should. C'mon.

    A week later, I was sent a survey regarding my "candidate experience" followed by a rejection letter 12 hours later. You would have thought they'd have synced that up a bit better, no?

    Overall, the people I met with were top-notch. I answered the questions to the best of my ability and I'm definitely disappointed I wasn't offered the position. I have a ton of respect for the company and their ethos of revering small business owners and encouraging anonymous employee-to-employee props. That being said, there are a lot of moving parts to the recruitment of one role. I ultimately didn't wind up interacting with every recruiter mentioned, but there were many names involved in the various handoffs. From application submission to rejection letter, the process took one week shy of two months.

    Interview Questions

    • Some of our customers love the service but just don't like paying for it. How would you try and convince them to keep their account?   Answer Question
    • Can you tell me a little bit about yourself?   Answer Question
    • What is your understanding of the position?   Answer Question
    • Tell me about a time you failed.   Answer Question
See All 248 Interviews

Main Street Hub Awards & Accolades

  • Entrepreneur of the Year® Finalists, Ernst & Young (E&Y), 2014
  • Fastest Growing Private Company in America, Inc 500, Inc Magazine, 2014
  • Fast 50, Austin Business Journal, 2014
  • Top Workplace, Austin American-Statesman, 2015
  • Best Places to Work, Austin Business Journal, 2016
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Work at Main Street Hub? Share Your Experiences

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