I worked at Malaysia Airlines full-time
The name itself and the 5-Star rating- all success factors achieved through the untiring efforts and loyally of the Inflight Service Staff. The medical/dental benefits get positive points.
The Office Culture dictated primarily with the takeover of the AVP America's responsibilities in December 2010 brought this Airline in the Americas to its knees with the eventual "SHUTDOWN" of its America's operations on April 30, 2014. It has been a very "SAD" situation with the accusation of the Sales Team of 5 industrious & loyal individuals who, inspite of following instructions from their superiors, were under scrutiny , harassed and subsequently Terminated / discharged after collectively putting in almost 90 years of service to MAS in Los Angeles. Several Letters written to the MD and CEO remained unanswered(HOW POLITE-portraying the MAS Image). KL had the audacity to send the ALL Expense Paid Interrogation Team of 5-7 personnel twice from KL travelling in those High Yield Business Class Seats to torture and disrespect the L.A. Sales Team amidst the lies with denials of facts from the Management. The actions aforesaid disturbed the entire Airline / Travel Industry and were in disbelief at the actions of MAS. My Question is:WHAT DID MAS ACHIEVE WITH THIS RUTHLESS AND UNWARRANTED ACTIONS/BEHAVIOR????? There is Religion and there is "KARMA"
Advice to Management
DON'T DO THIS TO OTHER STATIONS. Discuss each one's problems/mistakes in confidentiality with a warning letter, if warranted and necessary. Evaluate each individual for their merits and contributions to MAS. If the Management can't handle and respect their Staff, how can the Airline portray itself as "Customer Oriented'?
I applied through other source. The process took 3 days. I interviewed at Malaysia Airlines (Los Angeles, CA).
I was interviewed by the VP Americas. The professional demeanor and mannerism of the VP in which I was dealt with in the entire interview process was a clear indication of what the Airline was all about. Throughout his term as VP Americas for Malaysia Airlines, he interacted with employees and customers/guests with high level of respect and class. Thank you Dato Rashid Khan.
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