Working at Mall of America | Glassdoor

Mall of America Overview

Bloomington, MN
1001 to 5000 employees
1992
Company - Private
Retail
$10 to $25 million (USD) per year
Since opening its doors in 1992, Mall of America® has revolutionized the shopping experience and become a leader in retail, entertainment and attractions. Mall of America is one of the top tourist destinations in the country as well as one of the most ... Read more

Company Updates

  • Can you see yourself here? Join us on Monday, February 20 from 1 - 5 p.m. at the Parkview Meeting + Event Center in Nickelodeon Universe for our Work + Play at MOA Job Fair! More details can be found at http://glassdoor.com/slink.htm?key=vQ5j2.

  • In tight job market, Mall of America goes out of its way to hire, keep workers

    Managers at the Mall of America can often tell when an employee doesn't have a good place to sleep. Sometimes, a worker shows up hours before his shift, a sign he doesn't have somewhere else to go. Other times, an employee might not make it in because she stayed somewhere too far away or didn't have enough money for bus fare.

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Mall of America – Why Work For Us?


Since opening its doors in 1992, Mall of America® has revolutionized the shopping experience and become a leader in retail, entertainment and attractions. Mall of America is one of the top tourist destinations in the country as well as one of the most recognizable brands.


Mall of America has earned a national reputation for entertaining guests. From musical acts to celebrity book signings to fashion shows, Mall of America is the Hollywood of the Midwest. Along with coverage in many national and local broadcast and print media outlets, Mall of America has been featured on the Discovery Channel, Travel Channel and TLC. By hosting more than 400 events each year, the Mall has become the place where fans can meet and greet their favorite celebrities or take part in interactive, one-of-a-kind events.

MALL OF AMERICA COMMUNITY

Mall of America has been described as a city within a city. Along with an extensive range of retail, restaurants and entertainment, there are many unique features to Mall of America likely to be found in any community.

FITNESS

Every day, hundreds of mall walkers use the Mall as a place to exercise and socialize with fellow walkers. Thousands of individuals have registered for the MOA® Mall Stars walking club.

SAFETY

Mall of America Security: State-of-the-art technology, along with a well-trained security staff recognized world-wide, allow the mall to provide a safe, secure environment for its guests.

Bloomington Patrol Office: Bloomington police officers work hand in hand with retailers to prevent retail crime and offer expanded services to Mall of America guests with an on-site substation.

MALL OF AMERICA® BY THE NUMBERS

  • .57 miles is the walking distance around one level of Mall of America
  • 8 acres of skylights allow about 70% of the natural light to enter the Mall
  • 4 out of 10 visitors to Mall of America are tourists
  • 4.3 miles of total store front footage
  • 7 Yankee Stadiums can fit inside the Mall
  • 27 rides and attractions in Nickelodeon Universe®
  • 32 Boeing 747s could fit inside the Mall
  • 65 semi-trucks were needed to transport trees to the theme park to create the outdoor feel of an indoor park
  • 70 degrees inside Mall of America whether its spring, summer, winter or fall
  • 86 hours is the length of time it would take to complete your visit to the Mall if you were to spend just 10 minutes in each store
  • 100+ pounds of food are fed daily to animals at SEA LIFE Minnesota Aquarium - plus 90 extra pounds on the days the sharks are fed
  • 258 Statues of Liberty could lie inside the Mall
  • 400+ events are held at Mall of America each year
  • 520+ stores are located in Mall of America
  • 7,000+ weddings have been performed at Mall of America
  • 11,000 year-round employees at Mall of America (13,000 during peak periods)
  • 12,550 on-site parking spaces at Mall of America in two ramps
  • 30,000+ live plants and 400 live trees climbing as high as 35 feet tall in Nickelodeon Universe
  • 32,000+ tons of trash recycled each year
  • 170,000+ Legos have been lost in the LEGO play area
  • 1.2 million-gallon aquarium at SEA LIFE™ Minnesota Aquarium
  • 5.6 million square feet of gross building area
  • 40 million visitors annually which is more than the combined populations of North Dakota, South Dakota, Iowa...and Canada
  • 130+ million number of rides ridden in the park since opening
  • $650+ million cost to build
  • Nearly $2 billion Mall of America generates in economic activity annual for the state of Minnesota

DID YOU KNOW?

  • If Mount Rushmore was divided into individual monuments, a president could reside in each of the Mall’s four courts
  • There is no sales tax on clothing in Minnesota

The Heart of MOA®

What makes Mall of America® a great place to work? It’s our heart and culture to Make Someone Happy Today. Whether it’s showing care to our guests or coming alongside fellow team members, we strive to be Friendly, Responsible and Enthusiastic in everything we do.



Employment Perks and Programs:

At MOA we get to work + play. Check out some of the great Team Member perks Mall of America offers!

  • Tuition Reimbursement—up to $3,000 per calendar year for full-time and up to $1,000 per calendar year for part-time
  • Subsidized Metro Passes
  • Free Ride Passes
  • 30% Discount at MOA and Nickelodeon Universe® Stores
  • Discounts at various store and food locations throughout the Mall
  • 401k Program – Team Members 21 and over are eligible 30 days after the hire date
  • LifeWorks: a free employee assistance program that offers confidential help with whatever life throws your way
  • Wellness and Social Committees: offer activities throughout the year to promote health, wellness and fun
  • A certified Beyond the Yellow Ribbon Company
  • Full time Employees are offered all of the above and Full Health Benefits -Medical, Dental, Vision, Life


To all our friends,

PARTNERS, NEIGHBORS AND VISITORS,

 

Looking back on the past year, Mall of America® has had another amazing year working with the Twin Cities non-profit community. We couldn't do this without the support from you — our tenants, employees and guests. Giving back to the community is a big part of who we are, and it is these partnerships with extraordinary people and organizations like you that help us work hard to make our communities a better place to live. We contribute $25,000 on average every day in cash, products, and in-kind support to charities and non-profits. Our tenants and employees contribute their time, skills, and resources with unwavering generosity. As a result, our community partners have been able to raise awareness and more than $12 million annually making an immeasurable difference in the lives of countless people. We aim higher each year and hope to see our donation level grow. On behalf of the entire Mall of America family, we want to thank our community partners for the incredible work they do. We look forward to working together in the years ahead, and making a difference for people in our backyard and around the world.

Mall of America Reviews

3.6
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4 Ratings
  • "Great Place to Be + Great Place to Work"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Lead in Minneapolis, MN
    Current Employee - Team Lead in Minneapolis, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mall of America full-time (More than 3 years)

    Pros

    The pros are endless:
    - tuition reimbursement
    - opportunities for overtime
    - several incentive programs
    - company matches 401k up to 5%
    - great benefits; free life + vision
    - supportive team
    - entire corporate team in house
    - social committee events; team member ride night, MOA's birthday, team member appreciation week
    - free rides at Nickelodeon Universe
    - quarterly wristbands for friends + family (16/year)
    - snacks (lots of expired soda)
    - fun work
    - opportunities for development
    - mentor-ship programs

    Cons

    - working nights + weekends is required
    - low pay for industry/level of guest interaction + expectations
    - short staffing
    '- underdeveloped training + lack of training resources
    - very strict grooming policies (no tattoos, colored hair, facial piercings)
    - high stress
    - constant guest interaction
    - parking is a hassle
    - MOA is a mission
    - guests can be very mean
    - inconsistent messages from management

    Advice to Management

    Please reconsider the policies that hold people back. Take grooming for example? I've seen so many good employees slip through HR interviews and job offers - to show up for their first shift with tattoos on their faces or obvious piercings. And we can't blame HR - this person is exactly what we're looking for, they are friendly + interactive, they showed up on time and prepared, and they are excited to join our team! And now I am the bad guy. "Is that a tattoo on your face? What about your finger? Uhh...wow. I need to call my supervisor." One phone call and five minutes later, and they could be punching out and turning in their badge. They may not even know where to pick up their first (and last) paycheck.

    Is it worth it?

    And training, that's another thing. We speak so often of how we want to build futures for our employees. We encourage them to stay, take opportunities, and try to advance. But do people see we're struggling to build them a base? They are basically pushed from their job offer into this big scary world of MOA. We have been so short staffed, I have literally had to call team members and try to positively explain why their training may be postponed for two weeks depending on staffing, but we still expect them to come in and work for other departments. Now, I think we are all generally positive people - but it's so hard in those times. But we've got to find a way. We are not building a sustainable program.

    I want to see investment. I want to see MOA dedicate a space to training. It would actually be really cool. Like a slick MOA lounge. Free fountain drinks, VIP access, like in mall common space. Everyone would want to work there! Wow. I'm kinda excited I thought of this now. But really - more importantly than a lounge or something (it's still v important, though) I really would like to see a focus on training each employee with care. We should all have a network of support within our team - and most of our front line staff will never have that experience. Management team, I know you guys feel it. The genuine love, friendship, and support you've experienced from the team at MOA...not everyone has that. But I think that's what makes employees become management and its what makes every single one of us become a team. We need to find ways to build that.

    Maybe it's requiring some kind of mandatory training, event, or function each week - maybe it's a lounge - maybe it's budgeting some more money to support our trainers (guuuuys they get paid the same as everyone else but are expected to do so much more AND they are constantly viewed as leaders, title or not). But we need to focus on this conversation. This is what will build our business and transform MOA into something unlike anything else. It's like 15 levels up from where we are now - but I know we can do it.

See All 58 Reviews

Mall of America Interviews

Experience

Experience
81%
18%
0%

Getting an Interview

Getting an Interview
87%
12%

Difficulty

2.3
Average

Difficulty

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Average
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  1.  

    Security Officer Interview

    Anonymous Employee in Bloomington, MN
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Mall of America (Bloomington, MN) in November 2016.

    Interview

    Pretty straight forward. Applied online, got an email about 1 week later telling me to schedule a phone interview. It took me a few days to get a hold of the HR department, but when I did they asked me some general background and qualifications questions. After the phone interview they asked me to schedule an in person interview, so I went in to meet with an HR representative and patrol sergeant. After that interview, they said they would get back to me no later than 1 week. HR called me back 3 days later and asked me to set up a 3rd and final interview, once that interview was over they offered me the job.

    Interview Questions

    • Describe to us your previous work experience, and what you have learned from it?   Answer Question
    • How do you deal with someone that you have a misunderstanding or disagreement with?   Answer Question
    • Can you tell us about a stressful situation you have been in at work and how you handled it?   Answer Question
See All 16 Interviews

Mall of America Awards & Accolades

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