Working at Mass Markets | Glassdoor

Mass Markets Overview

Iowa City, IA
201 to 500 employees
Company - Private
Business Services
Unknown / Non-Applicable
Since its inception in 2003, the foundation of our success has been built upon on our ability to form lasting partnerships with clients by providing high impact contact center services. Outsourcing customer interactions, when done correctly, does not stop at improving the ... Read more

Our mission is to create a company that employees love, a brand customers trust, an organization that challenges the status quo. Growth powered by performance.

Our vision is to grow to be the premier provider USA ... Read more

Mass Markets Reviews

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  • "Mass Markets"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook

    I have been working at Mass Markets full-time


    Mass Markets is a great place to work for. I have been here for two years, and this place is my second home, and family. The payouts they give for your sales are great, they hours are great, and the management team is always there to help. I love that I can work full time Monday through Friday 8 am to 5 pm, and be able to be home with my family at night! I love working for Mass Markets


    I think this place is great

    Advice to Management

    Keep up the good work!!!

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Mass Markets Interviews

Interview Experience

Interview Experience

Getting an Interview

Getting an Interview

Interview Difficulty


Interview Difficulty




    Customer Service Representative Interview

    Anonymous Interview Candidate in Des Moines, IA
    Declined Offer
    Positive Experience
    Average Interview


    I applied online. The process took 2 days. I interviewed at Mass Markets (Des Moines, IA) in February 2017.


    I came in and showed them my photo ID and was told to fill out some questions on the computer. This included a series of tests. Be prepared to take an aptitude test including grammar and math. A lot of the math questions dealt with percentages (I suggests refreshing math skills beforehand). I did not use scratch paper, because I wasn't sure if we were aloud but I would suggest bringing some or asking for some because there is a time limit. Next is a typing test, a couple simulated computer tests (easy), and last is a personality test.

    Interview Questions

    • Would you rather be a tiny elephant or huge rodent?   1 Answer
    • Name a time you set a goal and failed   1 Answer

    Reasons for Declining

    I did not actually decline. I am still waiting to hear if I am offered the position. Although the pay is less than stated online so that is something to consider.

See All 2 Interviews

Company Updates


    Spearfish Open House 10/20/2016

    2000 Sign On Bonus! Stop by the Mass Markets office in Spearfish to learn more about this wonderful opportunity! If you like working in a fact paced, climate controlled, state of the art building then you love it here! Stop in between 9am and 6pm on Thursday, October 20th to speak with our local Talent Acquisition Specialist!


    Mass Markets Names Former HP Attorney Executive Vice President and General Counsel

    Former Hewlett-Packard Enterprise Services Patrick Long who was responsible for supporting global outsourcing legal operations at HP named Executive Vice President and General Counsel of Mass Markets An Anything-as-a-Service (XAAS) Company Iowa City, IA (PRWEB) January 28, 2016 Mass Markets, a leading "Anything-as-a-Service" (XaaS) and domestic contact center business process outsourcing (BPO) company that delivers revolutionary technology and innovative, quality driven customer service solutions using the most advanced technology in the industry announces that Patrick M.

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Mass Markets Awards & Accolades

  • Fastest Growing Private Companies in America, Inc. Magazine, 2014
  • Fastest Growing Private Companies in America, Inc. Magazine, 2013
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