Mission: Every day, everywhere, we use our technology and expertise to make payments safe, simple and smart.
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Mastercard’s Chief Talent Officer Kelly Joscelyne discusses how sometimes the best way to move business forward is to offer someone a way back. http://glassdoor.com/slink.htm?key=vQ8OC
Our Chief Human Resources Officer, Michael Fraccaro, shares his thoughts on Building Careers on a Foundation of Decency http://glassdoor.com/slink.htm?key=vQ7Av
Mastercard operates the world’s fastest payment processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories
Every day, everywhere, we use our technology and expertise to make payments safe, simple and smart.
We know safety and security are the top priorities of our customers, cardholders and partners, so we won’t stand still in developing new and better ways to keep payments safe.
From the Singapore Repertory Theatre to Major League Baseball in the United States, MasterCard proudly sponsors the best in sports, arts and culture, entertainment, culinary and shopping around the world.
At MasterCard, combining our industry expertise with the diverse insights from our global workforce is at the core of our diversity strategy.
Our dedication to cultivating an environment for all employees that respects their individual strengths, views and experiences is our foundation. We aim to promote increased engagement, which naturally leads to greater innovation and productivity.
One of the many ways in which we innovate is through our culture and people. We hire talented, inventive employees such as those in our Labs group. We also encourage all employees to participate in efforts that cultivate innovation in local communities such as STEM programs. In addition, we showcase innovation through products such as MasterPassTM and tokenization that powers solutions like Apple PayTM to deliver value to consumers, merchants and banks alike. And, through outreach to developers and entrepreneurs, we are helping to facilitate improvements across the payments ecosystem that will generate future innovations.
By underpinning innovation in everything we do, we are transforming the way people pay and get paid, helping businesses grow, improving the shopping experience and advancing financial inclusion around the world.
Leading by example in the way we work
We believe that how we do business is as important as what we achieve. Ethics and compliance are embedded in our core values and we take a proactive approach to conducting business in an open and transparent way. We believe that diversity and innovation go hand-in-hand, and we use our technology and expertise to make payments safe, simple and smart.
Supporting philanthropy and social responsibility
We care about the communities around us and we promote environmentally sustainable business practices. Our philanthropic efforts — which range from charitable giving to employee volunteerism and support for disaster relief — positively impact the lives of people everywhere. And we foster a positive work environment that offers equal opportunities and rewards employees fairly.
Promoting financial inclusion and literacy
Millions of people around the world lack access to the most basic financial tools. They don't have secure places to save money, reliable ways to transfer it or safe ways to transport it. Through innovation and education, we’re working to ensure that all people have an opportunity to participate in the global economy. Our products and solutions, as well as our philanthropic and financial literacy programs, bring the benefit of financial services to the unbanked and underbanked. This helps individuals to build a stronger future for themselves, their families and their communities.
Driving payment innovation and insights
At MasterCard, we're passionate about innovation. We know that the benefits of electronic payments far outweigh those of cash. And we use our data and insights to analyze and anticipate trends that impact payments. From major cities to developing markets, we’re creating products and solutions that fuel economic growth, efficiency and transparency. Importantly, we’re creating better payment experiences that benefit people everywhere.
Health and retirement benefits are just one way we ensure our employees feel valued and satisfied. We also offer:
Family care resources
Employee and Family Resource Program
Financial Wellness programs
Personal services and discounts
Fostering Work-Life Balance
Results, not hours, count. Our workplace allows the kind of scheduling flexibility that helps balance work demands with personal responsibilities.
We encourage employees to spend time volunteering in their communities. And, eligible employees and retirees can also donate to the nonprofit groups or educational institutions of their choice, and we’ll match the donation dollar-for-dollar — up to $5,000 per year.
Learning and Career Development
When employees are empowered, they’re more likely to take an active role in their own development. That’s why we provide employees with opportunities to lead initiatives, work on cross-functional projects or volunteer for rotational assignments — either in their own office or in one of our other offices around the world.
Our managers receive extensive training in both managerial and coaching skills. This helps ensure that all our employees get the ongoing feedback they need to make the most of their talents. We want our employees to succeed.
MasterCard provides financial assistance to eligible employees who want to take their education and professional development to the next level.
I have been working at Mastercard full-time (More than a year)
Practically unbreakable business model, leading the way in financial inclusion and responsible social/economic practices. The organization leads with "decency" and is a force for good in Payments and beyond.
HR practices are thoughtful and progressive. Compensation is excellent.
Conscientious risk management means that decision making can be slow, but ultimately feel we get to the right outcomes.
Advice to Management
Continue to promote more agile, design-thinking-centered ways of working, moving away from a waterfall approach to decisions.
I applied through college or university. The process took 4 weeks. I interviewed at Mastercard in March 2015.
Applied through on-campus recruiting. 1st round was a 30 min on campus interview, 2nd round was skype. Mostly behavioral questions with a short market sizing question. The company placed more emphasis on behavior, so definitely prepare for team/leadership experience questions.