Working at Mattersight | Glassdoor

Mattersight Overview

Chicago, IL
201 to 500 employees
NICE
1999
Company - Public (MATR)
Enterprise Software & Network Solutions
$25 to $50 million (USD) per year
On August 20, 2018, Mattersight was acquired by NICE and is now part of their Customer Experience Analytics group. Mattersight unleashes the power of personality to improve every interaction with every customer every time. With tools to learn, analyze, and predict customer ... Read more

Mission: Mattersight's mission is to help brands have more effective and effortless conversations with their customers and employees.

Company Updates

  • http://glassdoor.com/slink.htm?key=vQIOS

    NICE Announces Closing of Mattersight Acquisition, Introducing a New Generation of Customer Analytics

    HOBOKEN, N.J.--()-- NICE (Nasdaq:NICE) today announced the completion of its acquisition of Mattersight Corporation (Nasdaq: MATR). The finalization of this deal brings together the market's leading behavioral analytics and cloud innovators, empowering organizations to provide exceptional customer experience through deep understanding of the customer persona.

  • http://glassdoor.com/slink.htm?key=vQGrf

    Personality: A New Kind of Test Score for Your Resume

    The Skills Economy is changing the way organizations identify and evaluate job candidates. One thing is clear: The traditional resume is no longer adequate. In our five-part mini-series, we explore how the resume of the future will help companies win the war for talent . Check out part one, two and three.

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Mattersight – Why Work For Us?


Who is Mattersight?

We help brands have better conversations wtih their employees and customers. 

Mattersight is dedicated to the application of innovative technologies combined with advanced, language-based human behavioral modeling to drive business improvement for our customers.


When viewed through the right lens, language reveals personality.  At Mattersight, we use one of the world's most innovative personality models - Dr. Taibi Kahler's Process Communication Model (PCM).  Because PCM is language-based, Mattersight can passively capture customer personality data without requiring the user to fill out a survey.  Using voice or text, Mattersight can infer a customer's communication preferences, psychological needs, distress triggers and personality profile - all based on analyzing the phone call. 


Mattersight leverages PCM across our products.  We have analyzed more than 1 billion phone calls and built more than 10 million behavioral alogrithms to help our customers have more effective conversations.  Over half of consumers say that their #1 annoyance is speaking to agents who don't understand their needs.  In fact, 92% would pick their ideal call center agent if they could. 

Which one are you?




Watch this interview from earlier this year with our CEO, Kelly Conway, with Bootstrapping in America to learn more about our company!  

 https://www.youtube.com/watch?v=It9ng_hkKyg

Visit our website at www.mattersight.com and check out our blogs, infographics, whitepapers and more!



Why Mattersight?


Our Offices

We have offices conveniently located in Chicago, Austin, and the Minneapolis metropolitan area. Our offices are designed with a focus around communication and collaboration between team members.  Mattersight TV keeps all employees up to date on new clients, customer insights and employee events such as anniversaries, birthdays, company outings and other company news.  Ping pong and/or foosball offer alternative ways to bond with coworkers or simply take a well-deserved break.

Benefits

We strive to deliver an excellent benefits' package to our employees.  Some of the favorites include pet insurance, two paid volunteer days per year, a minimum of 3 weeks vacation, an Employee Stock Purchase Plan as well as an equity-based Company Performance Bonus. 


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Career Development

Mattersight is committed to hiring bright, talented, and passionate people. Part of that commitment includes developing our team for career advancement through mentorship, training opportunities, and programs like Mattersight University or as we call it, U-Matter.  Employees at all levels facilitate classes on a wide variety of topics including core sessions that drive a deeper understanding of our solution such as on our personality typology and how it can be used to further develop personal and professional skills.   Mattersight also provides opportunity for personal development through programs like Toastmasters International.


Our People

Mattersight believes in dedication, innovation, and collaboration to help our customers reach their goals. We build a culture that supports this by hiring and developing individuals who share these values, and providing them with the mentoring, training, and career development programs they need to succeed and excel.


Our vision requires a strong team of dedicated, intelligent, innovative, and highly-skilled individuals working together toward a common goal.

We believe in the recognition, development, and advancement of individuals who exhibit:

CURIOSITY

Continually striving to find more insights without letting opinion influence the results.

BUSINESS ACUMEN

The ability to quickly make educated decisions and take action. Good analysis of complex data beats perfect analysis too late.

INNOVATION

An innovative and bold approach, anticipating our customers’ needs and meeting them with solutions that set new standards in analytics.

STRONG ETHICS

Always striving to be fair and transparent in all dealings and interactions.

Our Culture

Mattersight prides itself on cultivating a culture that team members feel a part of and enjoy!  From new hire happy hours to holiday celebrations, we know how to balance work with fun. 

Here are some of the ways our team celebrates our achievements and each other:

  • Quarterly outings in each office
    • Q1 2016 Austin Panic Room; Chicago Whirlyball; Edina Dave & Busters!
    • Q2 2016 Austin Duck Tours!; Chicago and Edina hosted their annual golf outings!
    • Q3 2016: Austin Blazer Tag; Edina Paintball; Lake Michigan afternoon boat cruise in Chicago
  • Pop-Ups such as Pop-Up Poptart Breakfast, a VIE (VeryImportantEmployee) breakfast for Employee Appreciation Day and "Talk Like A Pirate" Day treats!
  • Breakfasts and lunches catered twice a month from favorite local restaurants
    • Austin favs include Torchy's, Pluckers Wing Bar and Homeslice Pizza
    • Chicago favs include Peace Pizza, Saucy Porka and Flo's
    • Edina favs include Fat Lorenzos, Hello Pizza and YoYo's Donuts
  • St. Patrick’s Day, Cinco de Mayo, Halloween costume contests - any excuse to raise a glass!
  • Catered Thanksgiving lunches served by managers
  • December holiday parties
  • Employee Lounges in each office are stocked with drinks and snacks

Regular employee feedback sessions reinforce that communication at all levels is important.  Our CEO, Kelly Conway, and our COO, David Gustafson, facilitate an Employee Earnings call each quarter.  They review the same materials released the day before to the street and employees are encouraged to ask any question they have about the company.  We have a monthly e-newsletter and our Mattersight TV content delivers company news such as new logo signings, client expansions, key delivery dates and news from the offices and about our employees. 


Giving Back

Mattersight offers two paid volunteer days a year that each employee can use towards their own charitable work or as part of a work team.  Past volunteer opportunities include preparing lunches for Feed Our Starving Children in Edina to volunteering at animal shelters in Chicago and more. 

 

Our Q3 2016 goal is to support organizations working within our local communities to provide food to neighbors and families.  

Austin:  The Central Texas Food Bank   Working with nearly 300 partner agencies in 21 countie across Central Texas, they have provided more than 33 million pounds of food to families in need during the 2014-2015 fiscal year.  Through generous donors, volunteers and participating organizations, they are serving 46,000 people in need each week.

Chicago:  Lakeview Pantry and Greater Chicago Food Depository  Lakview Pantry has 3 food distribution programs that deliver more than 1.6 million pounds of food to our neighbors each year and social services that help clients achieve independence.  LP aims to end hunger for good.  GCFD is Chicago's food bank; a nonprofit food distribution and training center that provides food for hungry people while strivign to end hunger in our community.  

Edina: Second Harvest Heartland West SHH distributes food for more than 74 million meals annually.  They are one of the largest and most efficient food banks in the United States and are a member of Feeding America, a nationwide network of more than 200 food banks that helps feed people across the country.   



Mattersight Reviews

3.2
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Barak Eilam
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  • "Great place to work"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Mattersight full-time (More than 10 years)

    Pros

    Opportunity to learn lots of new technologies

    Cons

    silos group in three locations

    Advice to Management

    Goog luck

See All 71 Reviews

Mattersight Photos

Mattersight photo of: +1 Company Gathering
Mattersight photo of: Celebrating the Acquisition
Mattersight photo of: An evening out with colleagues
Mattersight photo of: Friends and Family
Mattersight photo of: Enjoying Team Life!
Mattersight photo of: FORE!
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Mattersight Interviews

Experience

Experience
43%
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Getting an Interview

Getting an Interview
44%
26%
16%
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Difficulty

3.2
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    Associate Consultant Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Average Interview

    Interview

    Multiple phone interviews followed by in person interview at chicago office

    Interview Questions

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Mattersight Awards & Accolades

  • Top Workplaces, Austin American-Statesman, 2017
  • 2016 Top 100 Digital Companies in Chicago, Built in Chicago, 2016
  • Chicago's Most Innovative Companies, Crain's Chicago Business, 2016
  • Top Workplaces 2016, Austin American-Statesman, 2016
  • Top Workplaces 2016, Star Tribune, 2016
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Pledges & Certifications

Pay Equality Pledge

Committed to paying equitably for equal work & experience

Tech Hiring Commitment

Helping to train, hire and promote more technology workers

Career Advancement Program

Helping employees "upskill" into higher-paying positions

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