Working at Mattress Firm | Glassdoor

Mattress Firm Overview

Houston, TX
5001 to 10000 employees
Company - Private
Other Retail Stores
$2 to $5 billion (USD) per year
Founded in 1986, Houston-based Mattress Firm is the nation's first and only border-to-border, coast-to-coast specialty bedding retailer. With more than 3,000 stores across 49 states, Mattress Firm offers a broad selection of mattresses and bedding accessories ... Read more

Company Updates

  • Mattress Firm’s National Career Day is January 23, 9am - 2pm at 40+ locations nationwide. Register today, and take one step closer to the job of your dreams!

    Learn more and RSVP at today!

    What to Expect
    Learn more about opportunities.
    There will be hourly presentations to give you a chance to learn more about Mattress Firm anytime between 9am–2pm.

    Interview on the spot.
    You owe it to yourself to experience the wide-open opportunities and collaborative environment that Mattress Firm has to offer.

    Meet local leadership.
    Learn about our passion, service and integrity, and why we believe in helping to improve lives one relationship at a time.

  • We're throwing up our "W's" today at Mattress Firm in celebration of International Women's Day! Developed to help close the women's leadership gap, our leadHERship program provides support among established and emerging leadHERs at Mattress Firm. #mfrmlife

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Mattress Firm Video

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Mattress Firm – Why Work For Us?

Back in 1986 when we entered into the business world, our founders had big dreams too.

Through hard work and dedication to getting the job done, that dream was realized. Today, Mattress Firm has grown from one store in Houston, Texas to more than 3000+ locations nationwide.

Now, as the nation's largest specialty bedding retailer, we have the opportunity to help you achieve your dreams. Mattress Firm offers all the advantages of a large corporation, together with all of the friendly familiar associated with a small organization. Here, as a member of the Mattress Firm team, you will find the openness and support you need to capitalize on the opportunities, large and small, which will present themselves daily.

Integrity | Service | Passion

Around here core values aren't just words found in a corporate handbook; they act as guidelines for better business and guide some of the best careers. Developing such a future-forward culture starts with identifying and defining beliefs. Then, these collective beliefs are developed and strengthened through a sense of service, integrity and passion. From there our core values take on an expanded meaning that is shared and reinforced every day by every member of the team.

This won't be just another stop on your resume.

You see, we're successful because our emphasis isn't just on selling our products, it's on selling ourselves and what we stand for – satisfaction, service and our ongoing commitment to being the best at what we do. To achieve this we continually strive to hire the finest talent available... and that could mean you.

Mattress Firm is first and foremost a team, a team that through the dedicated efforts of many individuals makes for one strong corporation. Our commitment to teamwork and performance is balanced with a casual environment where friendships are made and successes are rewarded. This can be seen in the track records and tenures of hundreds of professionals who proudly call Mattress Firm home to their careers.


undefinedMattress Firm offers an extensive range of competitive benefits designed to support you, your family, and your life. Below is a brief overview of the benefits available.


Most people start their day by climbing out of bed - our associates start the day by jumping right into them!

When you join the Mattress Firm team, you are dedicating yourself to true personal and professional development. Because of our commitment to promoting from within, it is essential for us to focus on your development to help you sharpen your business acumen, cultivate a demonstrable level of expertise that will set you apart from the crowd—and put your career ahead of the curve.


Sales Management

Whether you are fresh off of a college campus or come to us with an extensive professional background, we are committed to your development. You and your fellow trainees will work side-by-side, developing your sales and management skills. We know everyone develops at their own pace, so our social learning approach to training provides you an opportunity to tackle your development from all angles. Whether it’s in-classroom, in-store, online or virtual, we’ll make sure you have the tools and training to set you up for success.


Operations Management

Mattress Firm is proud to have the best delivery service in our industry! Our Operations team is committed to high guest satisfaction ratings and providing best-in-class service levels to our retail stores. Through National and Regional leadership conferences, side-by-side coaching & development and online resources, we ensure, as a member of our Operations team, you are poised for success.


Corporate Support

As a member of our Corporate Support team, you are responsible for providing best-in-class support to our Sales and Operations team members. Whether you help select our product line in Merchandising, create new promotional pieces in Marketing or process Payroll, you'll have access to industry experts, and a variety of training and development resources to ensure you’re equipped to provide unparalleled support.

undefinedDennis Williams

Market Development Manager, Charlotte

What do you enjoy doing in your free time?
1) Spending time with family
2) Going to church
3) Shopping

Previous Roles Held: Part-time Sales, Store Management, Market Training, Market Recruiting, Multi-Unit Management

At Mattress Firm since: 2005

What is an important accomplishment you've achieved at Mattress Firm?

Up to this point in my career with Mattress Firm my most important accomplishment would have to be when I managed the number one store in the company.

Why do you like working at Mattress Firm?

I like working at Mattress Firm because it allows for me to be Dennis. At work I can be passionate, execute visions, and provide a better life for my internal and external customers. These are things I envisioned as a child, changing the world one person at a time.

How would you describe the growth opportunity at Mattress Firm?

The opportunity for growth is high at Mattress Firm; tons of growth! Understand it will be like anything else in life, you will only get out of it what you put in. Positions at Mattress Firm are earned through hard work and performance regardless of tenure.

undefinedDerek Tilley

Divisional Retail Specialist

What do you enjoy doing in your free time?
1) Family time
2) Exercise
3) Basketball

Previous Roles Held: Store Management, Multi-Unit Management

At Mattress Firm since: 2006

What is an important accomplishment you've achieved at Mattress Firm?

The accomplishment I am most proud of is achieving the Million Dollar Sales Award.

Why do you like working at Mattress Firm?

I love working at Mattress Firm because we are encouraged and enabled to use our skills, ingenuity, and experience to effect quantifiable changes.

How would you describe the culture at Mattress Firm?

Our culture has been built around fun and enthusiastic people that look out for each other’s best interests and personal development. It keeps us focused on the same results and pushes us for high performance, but makes us accepting of mistakes and non-judgmental. We are also family oriented in the sense that we treat each other like family and we hold our own personal family life with the utmost regard.

How would you describe the growth opportunity at Mattress Firm?

Personal development and career growth are held as a high priority here at Mattress Firm. Everyone’s goals are achievable if their drive & dedication is there. Mattress Firm is unmatched at providing the tools and resources to support growth, and will then find positions for individuals in order to maximize that growth.

undefinedEdith Botello

Talent Acquisition and Retention Manager

What do you enjoy doing in your free time?
1) Spending time with family & friends
2) Watching football (Pro&Collegiate)
3) Watching Broadway shows .

Previous Roles Held: Store Management

At Mattress Firm since: 2009

What is an important accomplishment you've achieved at Mattress Firm?

Due to my performance at the beginning of my career I was able to become a Store Manager in less than 3 months of starting with Mattress Firm at one of the best locations in my district. It was very rewarding that Mattress Firm trusted me with achieving store quotas in such a short time of starting with the company.

Why do you like working at Mattress Firm?

I LOVE working here because I’ve made some really great friends. It’s really nice to be surrounded by people who genuinely care about me and want to oversee my development.

How would you describe the culture at Mattress Firm?

The culture at Mattress Firm is like working with your friends every day. There is never a dull moment and I can expect to laugh and smile every single day.
How would you describe the growth opportunity at Mattress Firm?

The growth opportunity at Mattress Firm is unstoppable. I would have never thought about working in the department that I do now because when I first joined Mattress Firm the team consisted of 5 people. 6 years later I am a part of a team of 18 people. It has also been great to watch my friends become District Managers and Area Managers in record time.

Mattress Firm Reviews

Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
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Steve Stagner
10 Ratings
  • Featured Review

    Helpful (39)

    "You get out of this job what you put in it."

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Houston, TX
    Current Employee - Sales in Houston, TX
    Positive Outlook
    Approves of CEO

    I have been working at Mattress Firm full-time (More than 10 years)


    Great culture and Great coworkers. Advancement for those who are dedicated and want to work hard. Gives back to the communities that they serve.


    Yes, the hours are long. It's retail, you know going into it. But I will say that the negative reviews I read are mostly related to the fact that some people come into the job looking for a get rich quick scheme. It's the easiest low paying job or the hardest high paying job. Look at our million dollar writers. They all bust their hump to go above and beyond for their guests. That includes cleaning bathrooms and dusting window ledges. If someone used to make $70k a year and now makes $37 then I would challenge them to look in the mirror. Ask yourself this question. What more could I be doing to turn things around for myself? The company is doing its best to provide the best mix of goods at a competitive price. No one said it would always be easy. Sometimes though we have to work harder and smarter and not blame corporate for every time business is slow and your check is small.

    Advice to Management

    My advice to management is to keep doing what your doing. You have always stayed true to your guiding principle of what do we need to do to put ourselves out of business if we where the competition. Stay strong and remember, Haters are gonna hate that's what they do.

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Mattress Firm Photos

Mattress Firm photo of: Corporate Headquarters
Mattress Firm photo of: Mattress Firm BedQuarters
Mattress Firm photo of: National Leadership Conference
Mattress Firm photo of: National Leadership Conference
Mattress Firm photo of: Give Big
Mattress Firm photo of: Over 3000 items donated to foster kids!
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Mattress Firm Interviews



Getting an Interview

Getting an Interview





    Merchandising Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Easy Interview


    I applied online. I interviewed at Mattress Firm.


    Had a phone interview and two in person interviews which I thought went well. It seemed like it would be a nice place to work. The interview in my opinion was very laid back and mostly conversational about why I was interested in the role and why I thought I’d be a good fit. I was very interested in the position, was asked for references but then complete silence. I was told I’d hear back by the end of the week.Never heard back at all with a yes or no.

    Interview Questions

    • What 3 things are most important to you in your next job?   Answer Question
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Mattress Firm Awards & Accolades

  • America's Best Large Employers, Forbes, 2016
  • Top 150 - National Top Workplaces 2013, Top Workplaces, 2013
  • Top Intern Employers, CollegeGrad, 2009
  • Top Entry Level Employers, CollegeGrad, 2009
  • Top Master's Employers, CollegeGrad, 2009
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