Working at McDonald's | Glassdoor

McDonald's Overview

Oak Brook, IL
10000+ employees
Company - Public (MCD)
$10+ billion (USD) per year
Serving billions of hamburgers has put a shine on these arches. McDonald's is the world's #1 fast-food company by sales, with more than 32,500 restaurants serving burgers and fries in 117 countries. (There are more than 14,000 Golden Arches ... Read more

McDonald's – Why Work For Us?

Can you imagine a world without the Big Mac? Or Chicken McNuggets? Or Happy Meals? Luckily, back in 1954, a man named Ray Kroc discovered a small burger restaurant in California, and wrote the first page of our history. From that humble start as a small restaurant, we're proud to have become one of the world's leading food service retailer in 118 countries, with more than 34,000 restaurants serving nearly 69 million people every day.

McDonald's Mission

We’re determined to continuously improve our social and environmental performance. We work hard, together with our suppliers and independent restaurant franchisees, to strive toward a sustainable future – for our company and the communities in which we operate.

From the beginning, we’ve been a company committed to doing the right thing. Today, our values continue to be the foundation for who we are, what we do, and how we operate,

​​We believe the words “Welcome to McDonald’s” should apply to our employees just as much as our customers. We are proud of our food, and we’re just as proud of the jobs we create.

Maybe it is a way to buy that first car. It could be a way to support yourself in college. Or it might be the way you enter the corporate world. Whatever you are looking for, McDonald’s can help you make your own way, with challenging careers, quality benefits and the best opportunities around.


​​Flexible Schedules

We believe in flexible schedules that fit into the way you live your life and can help you reach your goals. We will also give you the mentorship and guidance you need to succeed.

Celebrating Diversity

We believe that different people, from different backgrounds, with different interests, combine to make our ideal work force. McDonald’s is committed to diversity in hiring—actually, we’re an industry leader—from our restaurants to our supplier networks to our owners.

Empowering You

We believe in giving you the tools you need to succeed, whether it is the chance to own your own restaurant or tackle the corporate ladder. To be the best company we can, we have to offer the best opportunities, and we would like to believe that some of the best ones around are right here.

In our Restaurant Operations Leadership Practices training, participants learn to:

  • Use appropriate leadership approaches to develop high-performing teams and individuals
  • Recognize the importance of team building and use appropriate tools and techniques to help teams reach their full potential
  • Develop skills in leading teams
  • Prioritize restaurant needs to improve people, QSC&V, profit and sales
  • Diagnose and correct factors leading to poor quality food
  • Develop a Restaurant Improvement Plan
  • Use tools and techniques to develop teams
  • Identify strategies to build employee commitment
  • Prepare and conduct performance reviews
  • Develop the skills to lead others in Operational Excellence in service quality, product quality, and maintaining restaurant equipment
  • Translate classroom activities into action plans

McDonald’s Business Leadership Practices training provides Restaurant Managers with:

  • An awareness of how adopting and fostering accountability can impact business results
  • An understanding of how creative thinking techniques can be applied to operational challenges within the restaurant
  • An understanding of how they can better develop restaurant talent to improve business results
  • An understanding of the social responsibility culture at McDonald's and with motivation and ideas for incorporating social responsibility activities into their businesses
  • Build fundamental business planning skills, and practice promoting a positive image of McDonald's in an effort to build community relationships

*2012 Survey


We strive to hire and keep the brightest and the best. And to do that, we’ve put together perks designed to make you smile — even before you pick up your paycheck. From flexible schedules and competitive wages to management training and investment opportunities, our benefits let you know you’re a valued part of our team.

Restaurant Crew Benefits

You don’t have to achieve upper-level management status to reap the rewards. When you’re a part of our restaurant crew, you’ll enjoy a competitive wage, a schedule that fits your needs, a team that’s there to support you in every way, and a workplace that’s close to wherever you need to be. It’s a great way to earn extra income for anyone, from students to moms and dads.

  • Competitive wages
  • Free uniforms*
  • Free or discounted meals
  • Flexible hours
  • Medical insurance*
  • Prescription drug coverage*
  • 24-hour nurse line access
  • Vision discount*
  • Available dental*

Additional Benefits

  • Short-term disability*
  • Term life insurance*
  • 401(k)*
  • Paid holidays*
  • Vacation*
  • Educational assistance*

*Subject to availability and certain eligibility requirements and restrictions. Talk to your local franchise owner or restaurant manager to learn more.

Corporate Staff Benefits

Our benefits program is designed to attract, energize, reward and retain top talent—the kind of people who will enhance our brand and produce solid results.

​​Enroll in our management training and education programs, and you can earn up to 46 credit hours toward your 2 or 4-year degree.

In fact, we’re the only restaurant organization recognized by the American Council on Education (ACE) for our restaurant management curriculum. From scholarships to get you started on your college education to our world-renowned Hamburger University with its unique management curriculum, McDonald’s helps you navigate your personal career path.

Educational Assistance

McDonald’s helps you keep on learning through our educational assistance program, which is available at our company-owned restaurants and through some of our franchisees.

McDonald's USA National Employee Scholarship Program

This program recognizes and rewards the accomplishments of McDonald's student-employees who excel in their studies, serve their communities and go the extra mile to deliver a thoroughly enjoyable experience for our customers.

Every academic year, McDonald's selects one outstanding student-employee applicant from each state and the District of Columbia to receive a $2,500 scholarship. In addition, three student-employees judged to demonstrate the highest commitment to school, work and community service are selected and named "McScholar of the Year" with a $5,000 scholarship.

Other Scholarships

RMHC also offers scholarships. In addition, many McDonald’s franchise owners support other scholarship programs in their communities, so contact your local McDonald's to see what they have to offer.

​​Hamburger University

Since 1961, Hamburger University has offered graduates a unique management curriculum that is as thought-provoking as it is comprehensive. Hamburger U teaches in a total of 28 languages, including Spanish, German, French, Japanese and Mandarin, and some college credits can be earned. McDonald’s is the only restaurant organization that awards college credits from the American Council on Education—46 in all.

Our founder Ray Kroc once said, “If we are going to go anywhere, we’ve got to have talent. And, I’m going to put my money in talent.” Hamburger University continues to promote that philosophy, each and every day.

​​Even presidents and CEOs of major corporations had to get their start somewhere. And for many of them, that start was a job at McDonald's. We're proud of the many people who chose to stay with us over their careers, building long-term success for themselves and their families.

Karen King, President, McDonald’s USA – East Division

From the time she received her uniform for Swing Manager to her current position overseeing a $10 billion business, Karen King has never dreamed of saying no when opportunity at McDonald’s presented itself. She takes great pride in the success of her division, which has led the nation in sales increases during her years as president. And she speaks proudly of the unique opportunities available within McDonald’s that she credits her career advancement to for more than three decades. “McDonald’s welcomes a diversity of thought, experiences and expertise,” she says. “If you have the will and the drive to grow in this organization, there is no ceiling for what you can achieve.”

Ofelia Melendrez, QSC Vice President, Greater Southwest Region

Ever since Ofelia was a little girl, her dream was to see the world. When McDonald’s moved her to their Latin America Group, she had the opportunity to travel all over South America, and loved being able to combine two of her passions: travel and teaching. She began working for McDonald’s in 1992 as a manager trainee and says that, “As the child of immigrant parents who saw McDonald’s as just the restaurant down the road, it became clear to my mom and dad that my potential within the McDonald’s organization had no limits.” Today, Ofelia is a Quality, Service & Cleanliness Vice President, and is responsible for over 700 restaurants, whose annual sales top $1.4 billion.

Chef Dan Coudreaut, Director of Culinary Innovation

​​With a background in fine dining, Dan Coudreaut has been McDonald’s Director of Culinary Innovation for more than three years. Chef Dan, as he’s more popularly known, creates up to 1,800 new recipes with his team every year. The most wholesome, tasty and easy to prepare items make the cut and get added to McDonald’s menus across the world. It’s “meeting the challenge to create great quality new taste sensations that the whole of America can enjoy” that is his biggest reward.

Mary Louise Moss, Drive-thru Cashier

How can you tell Mary Moss enjoys her McDonald’s job? She’s got a fan club to prove it. For more than four years, she’s been serving customers in Chandler, Arizona, and building quite the following in the process. Just log on to Facebook to find the group, “I love Mary @ McDonald/Chandler” and read praise from her more than 1,000 followers. Since becoming a crew member, Mary feels she’s now got the skill set to relate to a diverse group and impact their lives.

Ana Morelos, Restaurant Manager

​​Ana Morelos first joined the McDonald’s team for a little extra pocket money. That was 11 years ago. Even she couldn’t have predicted this job with the flexible hours and convenient location would become her career. With McDonald’s management training—and her own hard work—Ana became a Restaurant Manager and has been asked to open a new next-generation restaurant. “It’s a big job and I’m ready,” she said. “I’m also proud that my family enjoys a wonderful lifestyle—all because of a job I love.”

Thitthita Throngpropai, Cashier

Even though Thitthita Throngpropai has only lived in the United States for three years, she’s proud to have spent two of them working as a cashier at McDonald’s. Originally from Thailand and currently a college student, Thitthita is gaining solid work skills and a grasp of the English language that she uses daily with her customers and co-workers. Ask her how far she plans to go and she’s prepared to tell you with a smile—in English and Thai.

​​James Collins, Vice President & General Manager, Florida Region

Starting at McDonald’s in high school as a crew member assigned to "dress" hamburgers with lettuce, pickles and cheese, James Collins always kept something his grandmother told him in mind: "Do your best, even when nobody’s looking." Someone was looking. And his grandmother’s philosophy helped James rise through the McDonald’s ranks, from manager at the restaurant, to leading multiple restaurants and then directing operations for all restaurants in a market. Today, James is chief executive of the largest region in McDonald’s USA, leading a region with 850 restaurants whose annual sales top $2 billion. "What I think is so exciting about the ride I’ve had throughout the years is that there’s no room to get bored or stale," he says. "There have always been new challenges, different doors to open and fresh opportunities to find."

McDonald's Reviews

Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
McDonald's President and Chief Executive Officer Steve Easterbrook
Steve Easterbrook
3,393 Ratings
  • "First Job"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Certified Swing Manager in Billerica, MA
    Current Employee - Certified Swing Manager in Billerica, MA
    Neutral Outlook
    No opinion of CEO

    I have been working at McDonald's full-time (More than 3 years)


    Great Flexibility, couldn't ask for a better first job


    Customers always look down to you, except for regulars

See All 18,085 Reviews

McDonald's Photos

McDonald's photo of: Workplace
McDonald's photo of: McWrap Meal
McDonald's photo of: the lobby
McDonald's photo of: Mc Donald, NM (US)
McDonald's photo of: Dine in
McDonald's photo of: Outside
See All PhotosSee All

McDonald's Interviews



Getting an Interview

Getting an Interview




  1. Helpful (23)  

    Crew Member Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview


    I applied through a recruiter. The process took 1 day. I interviewed at McDonald's.


    Very casual, just wear something nice . Smile often because they want a bubbly personality for the job. Act like you visit McDonald's often and you were always curious as to what goes on behind the scenes,

    Interview Questions

    • How would you handle a stressful situation ?   2 Answers
See All 3,983 Interviews

McDonald's Awards & Accolades

  • 25 Best Multinational Companies to Work For (in Latin America)(#4), Great Place to Work Institute, 2012
  • Britain's Top 100 Graduate Employers, The Sunday Times (UK), 2012
  • World’s Most Admired Companies, Fortune, 2009
  • Top Companies for Leaders, Fortune, 2009
  • Top 500 Green Companies, Newsweek, 2009
See More

Work at McDonald's? Share Your Experiences

  • Star
  • Star
  • Star
  • Star
  • Star
Click to Rate