Working at McNeill Hotel Company | Glassdoor

Find your next job here

McNeill Hotel Company Overview

Germantown, TN
201 to 500 employees
Company - Private
Hotels, Motels, & Resorts
Unknown / Non-Applicable
Headquartered in Germantown, Tennessee, McNeill Hotels was built on a foundation of trust, pursuit of excellence and making a difference in whatever we do. We espouse the philosophy of “people serving people” – be it our guests, our investors, our ... Read more

Mission: McNeill Hotels is a company that is based on the simple premise of “People Serving People”. By working WITH our associates, guests, brand partners and investors, we can and will attain excellence and integrity in the business of hospitality. The achievement ... Read more

Company Updates

  • Hotel News Now - Quote from Kim Knop, VP Sales and Marketing

    High occupancy sets tone in corporate rate negotiations

    The overall range is within the company's expectations, Chambers said. The markets in which its properties operate comprise mostly full-service hotels and are consistent with the global and national forecasts on revenue-per-available-room growth, he added. There are some opportunities to grow revenue through occupancy, he said, but most of it is coming through average daily rate.

  • Our Fairfield Inn Destin Team had a great time volunteering for Habitat for Humanity as part of Fairfield's Rally to Serve event!

See AllSee All

McNeill Hotel Company – Why Work For Us?

Corporate Home Office Team

Phillip H McNeill, Jr

Chief Executive Officer

Phillip McNeill, Jr serves as managing partner and CEO of McNeill Hotel Company which he founded in 2014. He was formerly Executive Vice President of Equity Inns, a publicly traded (NYSE) Real Estate Investment Trust, involved in growing the company from 8 hotels valued at $40 million to a portfolio of 138 hotels which was sold to a real estate fund of Goldman Sachs for $2.2 billion. He has held senior executive positions in the hospitality group of Goldman Sachs and Pillar Hotel and Resorts. Mr. McNeill has over 30 years of experience in real estate development, management and construction across various asset classes. He recently served on the Marriott Courtyard Design and Construction Committee formed to reimage the Courtyard guestroom.

Mark Ricketts

President/ Chief Operating Officer

Mark Ricketts serves as President and COO of McNeill Hotels. Prior to joining McNeill Hotel Company, Mr. Ricketts spent the last seven years serving as Vice President in the Realty Management Division for Goldman Sachs in Irving, TX. In his capacity, Ricketts provided hotel asset management oversight for a portfolio of over 300 properties, spanning 10 brands and 27 flags. Mark has nearly 35 years of experience in the hotel industry. He previously worked as Vice President of Asset Management for Equity Inns, Inc., a publicly traded Hotel REIT based in Germantown, TN. Prior to Equity Inns, Mr. Ricketts served as the Vice President of Hotel Operations for Memphis, TN based MASTER Hospitality Services. In his role, the company received the prestigious “Partnership Circle Award” from Marriott International. Mr. Ricketts was recently named to serve on the Hilton Home 2 Suites Owner Advisory Council (OAC). In addition, Mark has served on the Hampton Brand Operations Council since 2000 and was a past member of the Hyatt Place Operations Advisory Committee. Ricketts previously served on the Board of Directors for both the Memphis Convention and Visitors Bureau and Memphis Hotel & Lodging Association from 2000-2008.

Headquartered in Germantown, Tennessee, McNeill Hotels is built on a foundation of trust, pursuit of excellence and making a difference in whatever we do. We espouse the philosophy of “people serving people” – be it our guests, our investors, our team members or our brand partners. Servant leadership truly defines our company culture.

Phillip McNeill, Jr and Mark Ricketts, the company's principals, are 2nd generation hoteliers with over 60 years of combined experience in the hotel industry, encompassing nearly every discipline of the business. We focus on select service hotels with a growth strategy based on a mix of new hotel development, meaningful acquisitions and third party management agreements. We are approved franchisees for both Marriott and Hilton.

We invite you to contact us for more information about our company.

•1984 – Phillip McNeill, Sr. began building Hampton Inns. Formed McNeill-Sullivan Hospitality Corp. with David Sullivan. Built initial hotels in Jackson, TN, Columbus, OH, Bloomington IN, Little Rock, AR and Columbus, GA. 

•1994 – Mr. McNeill formed Equity Inns, LP (ENN) which was one of the first publically traded REITs. (Real Estate Investment Trust) It started with only 8 hotels and ultimately included 130 hotels. At one time, ENN was the largest franchisee of Hampton Inns.

•2007 – An affiliate of Goldman Sachs took ENN private in a transaction valued at $2.3 Billion.

•Meanwhile, Phillip McNeill, Jr. began on the ground floor learning the industry along with Mr. McNeill, Sr. until 2007. 

•2007 – Phillip McNeill, Jr. joined Goldman Sachs and Pillar Hotel & Resorts.

•2014 – McNeill Hotel Company, LLC was found by Phillip McNeill, Jr. 

•2014 – MHC began managing its first hotel – Residence Inn, Morgantown, WV

•2015 – Mark Ricketts became a partner with the role of President and Chief Operating Officer of McNeill Hotel Company. 

•MHC currently manages 13 properties with 2 more in development. 

Our team's community service efforts!

McNeill Hotel Company is dedicated to serving the communities where we live and work.

We offer all active associates eight (8) hours of paid volunteer time off per year that may be divided over several days during the year.

We encourage team community service projects and fundraising efforts.

In 2016, team members built a house with Habitat for Humanity, made blankets for hospital patients, volunteered at soup kitchens, held can drives, donated toys, volunteered at the local Arc prom, held toiletry supply drives, served Thanksgiving meals, and much more!

McNeill Hotel Company Reviews

Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
McNeill Hotel Company Managing Partner and CEO Phillip McNeill, Jr
Phillip McNeill, Jr
25 Ratings
  • "Front Desk"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    I have been working at McNeill Hotel Company part-time


    The job is not stressful or demanding. The managers are very reasonable and understanding.


    The Pay is lower than the average for other high-end hotels.

    Advice to Management

    Increase Pay because of the amount of service one has to provide the guest.

See All 40 Reviews

McNeill Hotel Company Photos

McNeill Hotel Company photo of: Hampton Inn & Suites Germantown Grand Opening Celebration
McNeill Hotel Company photo of: Home2 Destin Team
McNeill Hotel Company photo of: Home2 Destin Grand Opening
McNeill Hotel Company photo of: Our Home2 Suites Destin Team volunteering with Food for Thought
McNeill Hotel Company photo of: Corporate Team
McNeill Hotel Company photo of: First Annual General Manager's Conference
See All PhotosSee All

McNeill Hotel Company Interviews



Getting an Interview

Getting an Interview





    Housekeeper Interview

    Anonymous Employee in Memphis, TN
    Accepted Offer
    Positive Experience
    Easy Interview


    I applied through an employee referral. I interviewed at McNeill Hotel Company (Memphis, TN) in July 2017.


    I think it was great and start to the piont of what kind of person they needed for there company. The Manager was nice and friendly and vary open to talk to.

    Interview Questions

    • how can you make our company better.   2 Answers
See All 7 Interviews

McNeill Hotel Company Awards & Accolades

  • Guest Satisfaction Excellence Award – TownePlace Suites Brand, Marriott International, Inc., 2017
  • Certificate of Excellence- Fairfield Inn and Suites, Destin, FL, TripAdvisor, 2016
  • Certificate of Excellence- Courtyard Greenhills, Nashville, TN, TripAdvisor, 2016
  • Certificate of Excellence- Fairfield Inn and Suites, Southaven, MS, TripAdvisor, 2016
  • Certificate of Excellence- Fairfield Inn and Suites, Olive Branch, MS, TripAdvisor, 2016
See More

Work at McNeill Hotel Company? Share Your Experiences

McNeill Hotel Company
  • Star
  • Star
  • Star
  • Star
  • Star
Click to Rate