Working at Mears Transportation Group - Motor Coach Division | Glassdoor

Mears Transportation Group - Motor Coach Division Overview

Orlando, FL
501 to 1000 employees
1983
Company - Private
Bus Transportation Services
$50 to $100 million (USD) per year
Mears Transportation, the leader in the Central Florida ground transportation industry, has been an integral part of the Central Florida community since 1939. We are the largest, and most financially secure, operator of taxis, shuttle vans, luxury vehicles and motor coaches in ... Read more

Company Updates

  • Our drivers are at the heart of what we do and who we are at Mears Transportation Group. They represent our company and our community to the thousands of visitors and residents that we serve each and every year. We invite you to consider a career with Mears Transportation Group.

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Mears Transportation Group - Motor Coach Division – Why Work For Us?


Our Story

It All Started with One Man

Paul Mears, Sr. had a vision for a successful business. Like all great businesses, Mears was built upon a simple idea: provide great customer service – all the time. He found inspiration from one of his favorite quotes from Socrates, “The way to gain a good reputation is to endeavor to be what you desire to appear.”So, in 1939, he bought three taxicabs and began to run his business with this simple plan. Along the way he formalized our five core values: respect, integrity, safety, enthusiasm and efficiency. He attracted talented team members and gave them the freedom to do their jobs, and he always listened to our customers, tirelessly working to surpass their expectations. Today, Mears owns three taxi service companies with over 600 taxicabs servicing the greater Orlando area. It was Paul Sr.’s leadership and commitment that fueled our growth and set us apart from our competitors.

From Three Taxicabs to an Industry Leader

Mears was solely focused on the taxicab business until 1983, when Paul Mears, Jr. saw an opportunity to expand into the shuttle van business. He purchased 19 shuttle vans and Mears Motor Shuttle has been the Orlando International Airport concessionaire ever since. Bringing the same formula for success his father had created decades earlier, Paul Jr. plunged into the new endeavor with drive and determination. Just five short years later, Paul Jr. had further expanded Mears into the Luxury Vehicle and Motor Coach business. Mears became synonymous with outstanding service and a leader in the ground transportation industry. Currently, we operate 70 shuttle vans, 300 luxury vehicles (sedans, limousines, SUVs, and vans), and 270 motor coaches.


MEARS MEANS SAFETY

We believe in surpassing our competitors — not just in service but in safety, too. Our dedicated Safety Department routinely runs motor vehicle reports on our drivers and performs criminal background checks prior to employment. Their job is to screen and train every driver, as well as to implement the procedures that keep you safe.Your well-being is also the reason we employ an aggressive maintenance schedule that consistently keeps our vehicles in top performance. The Mears standard of safety gives you the peace of mind that we’ll get you safely to your destination every time.

MEARS MEANS TRAINING

Our dedication to training is rooted in the Mears vision for how a transportation company should operate. With the goal of exceeding our customers’ expectations, our full-time training staff guides taxi drivers, luxury vehicle chauffeurs, bus operators and all other workforce in customized skills programs.Training is conducted both in the classroom and on the road. Topics include offering exemplary service, standard etiquette at resorts, professional attire and grooming, operational policies and area knowledge training. Also required is our defensive driver program, which focuses on safe driving habits.

MEARS MEANS CUSTOMER SERVICE

At Mears, customer service begins by giving each guest the individual attention they deserve. From the greeters and behind-the-scenes professionals to the on-site coordinators and drivers you come in contact with, you will always be met with enthusiasm and our signature customer service. Our history of exceeding customer expectations is a result of our focus on driver training, vehicle maintenance and technology.Our state-of-the-art technology is intended to provide you with peace of mind. With our easy online booking engine you can quote rates anywhere in the world, book trips within seconds and receive immediate email confirmations. As an added service, you’ll automatically receive text message updates of your vehicle’s status.Testimonials“I’ve used different shuttle services in the past, but found Mears customer service to be outstanding, and I will happily again use Mears for my transportation needs, as well as recommend your services to my friends and family.” -David, Studio City, CA

MEARS MEANS QUALITY

Mears takes the responsibility of your safety seriously. We have three maintenance facilities featuring 25 bays and more than 125 mechanics and maintenance personnel all dedicated to the proactive upkeep and repair of our fleet of over 1,200 vehicles.Each vehicle receives a mandated service inspection every 3,000 miles. Mears-owned sedans, vans and SUVs undergo extensive scrutiny. Additional service level inspections are performed at pre-determined mileage intervals with the goal of replacing parts before they fail. Our motor coaches receive regular service inspections based on engine hours, mileage and type of route performed.Maintenance doesn’t stop under the hood. Before each Mears sedan, van, SUV or bus leaves our lot, it is thoroughly washed and vacuumed in one of our two full-time car wash stations. Vehicles also receive regular detailing to ensure our passengers are always riding in the cleanest vehicles in town.

MEARS MEANS INNOVATION

Our advanced airplane tracking system monitors arriving flights and pinpoints their location as they enter local airspace. This enables us to synchronize ground transportation with your air travel to ensure a timely and seamless transition. Whether you’re early, on time or delayed, Mears will be ready for your arrival.Your smooth and efficient transportation experience is made possible by Mears’ innovative logistics, real-time mapping, GPS technology and precise coordination. We have invested millions of dollars in communications and data processing technology to provide our guests with the best service experience possible.Our new online booking system allows you to create and manage reservations with ease. Customers also receive automatic text message updates on their vehicle’s status. Since Mears owns and operates all of our software, our system remains flexible to the ever-changing needs of the guest.

Mears Transportation Group offers paid Commercial Driver's License (CDL) training for our Bus Drivers / Motor Coach Operators who do not already have their CDL or drivers who may have a CDL, but still need their Passenger endorsement.  Our CDL program is certified by the State of Florida to provide both traning and testing towards earning your CDL Class B with Passenger Endorsement.  

We have one of the best training teams in the State.  They will do everything they can to make sure you have the tools you need to pass the State exam.

The CDL training takes approximately two and a half weeks to complete, and then you will enter Field Training.  During Field Training, you will be doing most of the driving, but you will have a trainer on board with you to guide you.

All of the training, both CDL and Field, counts towards earning the $2,000 signing bonus.

Mears Transportation Group - Motor Coach Division Reviews

2.8
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Charles Carns
19 Ratings
  • "Motor coach Operator"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
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    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Mears Transportation Group - Motor Coach Division full-time

    Pros

    Meet a lot of new people around the world, Always work available

    Cons

    Some buses are a bit old but the mechanics keep them running so no worries of a breakdown

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Mears Transportation Group - Motor Coach Division Photos

Mears Transportation Group - Motor Coach Division photo of: Our Award Winning Team
Mears Transportation Group - Motor Coach Division photo of: Dreamflight Police Escort
Mears Transportation Group - Motor Coach Division photo of: On the tarmac at OIA picking up some very special VIPs
Mears Transportation Group - Motor Coach Division photo of: Giving Kids the World
Mears Transportation Group - Motor Coach Division photo of: Rick and a new friend
Mears Transportation Group - Motor Coach Division photo of: The Mears Sales Team!
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Mears Transportation Group - Motor Coach Division Interviews

Experience

Experience
72%
14%
14%

Getting an Interview

Getting an Interview
100%

Difficulty

1.3
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  1.  

    Cashier Interview

    Anonymous Employee in Orlando, FL
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at Mears Transportation Group - Motor Coach Division (Orlando, FL) in July 2014.

    Interview

    I was hired on the spot; manager was very impressed with how early I was for the interview. She kindly asked me if I had any tattoos or piercings (seeing how they are not allowed to be showed)

    Interview Questions

    • Do I have customer service experience?   1 Answer
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