Mission: Medallia's mission is simple: to create a world where companies are loved by customers and employees alike. Hundreds of the world’s best-loved brands trust Medallia’s Software-as-a-Service application to help them capture customer feedback ...
Best Places to Work: 2016 (#26)
VoC will benefit from AI in three key ways: new data, pitch and tone analysis to understand disposition, and mining videos at scale.
“I saw Path Forward as a way to help Medallians see that you can still be a very qualified candidate and make a really meaningful contribution even if you have a gap in your resume.” Lauren Jackman, Director of Global Inclusion and Diversity Practice at Medallia.
We built the category of Customer Experience Management and continue to lead it across the globe.
Think about the last interaction you had with a company. Was it good? Could it have been better? Most organizations don't know, and that's what we're looking to change. We give companies access to their clients' ears, eyes, and hearts, so they can wire the customer voice into every decision.
We're building a community of transformation, and each one of us is responsible for its growth. We challenge, teach, develop, and support each other – in and out of work – and over happy hours, hackathons, ski trips, hip-hop flash mobs, and fireside chats.
We're a culture based on growth mindset. We set the bar high, and then we set it higher - for our clients, our product, and ourselves.
Our clients rely on us to help them drive innovation based on customer experience. That means they will rely on you. From the moment you walk in the door, you’ll help drive change in Global 2,000 companies, with a direct impact on how they grow and operate.
Our engineers tackle this question everyday by developing systems that transform organizations – empowering them to see their customers as people, and not just their next sale.
We provide real-time analytics for individual employees across different levels of our organizational hierarchy - from the C-suite to the frontline - to help them analyze and understand customer feedback data.
Our engineering team has 7 main teams: Data Collections, External Services, Platform, Text Analytics, Web Reporting, Mobile Reporting, SRE. Our Engineers have the chance to become experts in their team’s codebase and learn how we scale a SaaS platform as we grow from ~100 million comments a month and ~20,000 mobile notifications per hour, to billions.
We want you to write your own chapter in Medallia’s story. From day one, you’ll play a critical role within both your team and the organization. We want you to drive change – both internally and with our clients.
Work with leadership in Global 2,000 companies to transform the way they do business. You will be their Customer Experience Management expert, their trusted partner in designing, building, and innovating a system that will alter the organization from the inside out – impacting the lives of millions of customers.
From weekly fireside chats with the Executive Team, to training and mentorship and cross-departmental collaboration, you’ll have an all-access pass to learn and grow – both personally and professionally.
I have been working at Medallia full-time (Less than a year)
- A customer use case that every company needs - happy and loyal customers!
- Industry leading product
- Seasoned and dependable colleagues and leadership at all levels in the org
- Diverse workforce
- Great and supportive working culture
- Nice campus and working environment
- None. Usual issues in a fast growing company that will be overcome
I applied online. The process took 2+ months. I interviewed at Medallia (San Mateo, CA) in December 2017.
Began the interview process in late October, 2017 after applying online. I was reached out to by a member of the HR team after only a few hours to set up a phone screen.
One week later I had the phone screen, where the interviewer asked about my background, why I was interested in Medallia, some behavioral questions, and probed my technical background. She could not have been more friendly!
A few hours later, I was invited to the next round, which would be purely technical questions. The interview was an hour long, and, again, the interviewer was extremely personable and welcomed any questions I had.
A few hours later, I was invited to the challenge round. The challenge round consisted of two technical challenges that must be completed within 24 hours. You have the opportunity to ask questions to a member of the Professional Services team for a half-hour.
I was then invited to the final round, which consisted of two hour-long behavioral/technical interviews with managers, and a "Medallian" interview, which was entirely cultural and probed my background all the way back to high school.
The entire experience was quite long, but I could not be more excited about the end result. Be personable, know why you're interested in Medallia/tech specifically, and have fun with it! A truly fantastic recruiting team.