Mission: We're creating a world where companies are loved by customers and employees alike. Over a thousand of the world’s leading brands trust Medallia’s Experience Cloud™, which embeds the pulse of the customer in an organization and ... Read more
Best Places to Work: 2016 (#26)
Yes we are!
We are proud to announce that we received a perfect score of 100 on the 2019 Corporate Equality Index (CEI)!
Why did you join Medallia?
“I didn’t have to subdue my personality. I could bring my energy and flamboyance to the workplace and actually use it to support my teammates.” —Nick Biddle
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“I’m addicted to solving hard problems—the harder they are, the happier I am—and I have lots of opportunities to do that in my role.” —Bri Fong
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Are these your future teammates? To learn more visit https://medallia.com/people
Create Customer Value. The foundation of everything we do at Medallia. Creating customer value doesn’t mean doing whatever the customer asks. It means listening to their needs, developing partnerships, and finding the best ways we can help them achieve their goals.
Value People. We treat each other and our customers with trust, humility, and respect. When we give feedback, we do so with fairness and honesty.
Fight to Win. When Medallians decide to do something, we give it our absolute best. Because we believe so strongly in what we’re trying to do, we are energized in the face of daunting odds.
Be an Owner. This is about accountability. It means owning your mistakes instead of passing blame, and living up to your promises. It’s also about bringing an ownership mentality to everything we do, including issues outside our individual areas of responsibility. At Medallia, there is no such thing as “not my problem.”
Push for Great. We strive for excellence through continuous learning, purposeful improvement, and innovation. These are the hallmarks of a growth mindset, which is a foundation of Medallia’s culture.
Do these values resonate with you? If you’re interested in joining our team, visit https://medallia.com/people
Helpful (8)
I have been working at Medallia full-time (More than 3 years)
Pros
Medallia is the enterprise software startup that created a distinct product category, Experience Management, and went on to become a public company. As the company finds success in the market with customers, employee benefits are increasing linearly. The new gym benefit is nice and covers my spouse! Flexible office locations in San Francisco and the peninsula are nice, and the meetings are all very remote friendly. The lunch services are nice and convenient. Electric car charging on site makes commuting "free" and easy. As the company gets bigger globally and makes strategic acquisitions, career opportunities open up. There is always an opportunity to get in front of customers and "own" something bigger than your title, and critical to the business. People take on a lot of responsibility, and then "do what they say".
Cons
The only constant is change. You must find a network of trusted colleagues, managers, and friends to stick with your original instinct and stay with the company as it evolves quickly to meet the demands placed on it. It's tempting to make career changes when things are uncertain, but in the long run you are better off sticking it out. It takes 4+ years to make a lasting impact.
Advice to Management
Write down the strategic plan, and let's all deliver it!
Helpful (3)
Application
I applied online. The process took 3 weeks. I interviewed at Medallia (Austin, TX) in December 2018.
Interview
2 phone screens, one with the recruiter and one with the hiring manager. Then the "SDR challenge" which is researching a company and drafting a prospecting email. Do your research and don't pick a brand who's already a customer. Then they invite you for an onsite where you talk to 3-4 more people. There's also the "Medallia interview" which for me was over Skype, which is less about your qualifications and more about your decision-making, values, life choices, etc.
Interview Questions
Veteran Hiring Commitment
Committed to helping America's military veterans find work
Pay Equality Pledge
Committed to paying equitably for equal work & experience
Diversity Commitment
Has programs that support a diverse and inclusive workforce
Pledge to Thrive
Taking steps to prioritize employee well-being
First Job Programs
Maintain entry-level hiring and career development programs to give people career starts
Returnships
Offer formal "internships" for mid-career people or those returning to the workforce
