Mission: Medallia's mission is simple: to create a world where companies are loved by customers and employees alike. Hundreds of the world’s best-loved brands trust Medallia’s Software-as-a-Service application to help them capture customer feedback ...
Best Places to Work: 2016 (#26)
"This is an exciting development for us which will help us better understand the customer experience and shape our strategy to ensure we continue to deliver a first class service for all our customers." Tulsi Naidu, CEO, Zurich UK http://glassdoor.com/slink.htm?key=vQLxK
Amy Pressman interviewed at Web Summit: http://glassdoor.com/slink.htm?key=vQLGF
We built the category of Customer Experience Management and continue to lead it across the globe.
Think about the last interaction you had with a company. Was it good? Could it have been better? Most organizations don't know, and that's what we're looking to change. We give companies access to their clients' ears, eyes, and hearts, so they can wire the customer voice into every decision.
We're building a community of transformation, and each one of us is responsible for its growth. We challenge, teach, develop, and support each other – in and out of work – and over happy hours, hackathons, ski trips, hip-hop flash mobs, and fireside chats.
We're a culture based on growth mindset. We set the bar high, and then we set it higher - for our clients, our product, and ourselves.
Our clients rely on us to help them drive innovation based on customer experience. That means they will rely on you. From the moment you walk in the door, you’ll help drive change in Global 2,000 companies, with a direct impact on how they grow and operate.
Our engineers tackle this question everyday by developing systems that transform organizations – empowering them to see their customers as people, and not just their next sale.
We provide real-time analytics for individual employees across different levels of our organizational hierarchy - from the C-suite to the frontline - to help them analyze and understand customer feedback data.
Our engineering team has 7 main teams: Data Collections, External Services, Platform, Text Analytics, Web Reporting, Mobile Reporting, SRE. Our Engineers have the chance to become experts in their team’s codebase and learn how we scale a SaaS platform as we grow from ~100 million comments a month and ~20,000 mobile notifications per hour, to billions.
We want you to write your own chapter in Medallia’s story. From day one, you’ll play a critical role within both your team and the organization. We want you to drive change – both internally and with our clients.
Work with leadership in Global 2,000 companies to transform the way they do business. You will be their Customer Experience Management expert, their trusted partner in designing, building, and innovating a system that will alter the organization from the inside out – impacting the lives of millions of customers.
From weekly fireside chats with the Executive Team, to training and mentorship and cross-departmental collaboration, you’ll have an all-access pass to learn and grow – both personally and professionally.
I have been working at Medallia full-time (Less than a year)
I went through a 2 1/2 - 3 month interview process interviewing with 5-6 people. While that might sound long, it wasn't - I was treated very respectfully, received honest feedback throughout, and while I met a lot of people, the more people I met, the more inclined I was towards the company and culture. Medallia does a good job conveying the importance of culture throughout the process. After attending their internal on boarding and getting to know the other new hires, I understand their rigor. I also felt the pay for my role was in line with other top company pay (I did my research).
The process isn't for everyone - you have to be patient and not in a big rush to get an offer - which suited me. I was in no hurry and it worked out. I enjoyed the process.
Advice to Management
No advice at this time - as a new employee I am excited by the direction the company is taking and the strong leadership that is both in place and being hired from top Silicon Valley companies.
I applied online. The process took 5 days. I interviewed at Medallia (New York, NY) in December 2017.
I applied online through LinkedIn. I had a phone interview with their recruiter and then a face to face in the NYC office. It was the best experience, even though I did not get the job. They were warm, welcoming and extraordinarily considerate. I was even afforded a wonderful feedback phone call when I asked what I could have done better in my interview. I'm so sorry that I didn't get the position as I believe this company truly cares about people.