Medallia Careers | Glassdoor

Medallia Careers

San Mateo, CA
1001 to 5000 employees
Company - Public (MDLA)
Enterprise Software & Network Solutions
$100 to $500 million (USD) per year
Who We Hire: At Medallia, we hire the whole person, not just a part of them. Nobody is "just an engineer" or "just a salesperson”. We are partners, parents, children, siblings, and friends. And just like our product ... Read more

Mission: We're creating a world where companies are loved by customers and employees alike. Over a thousand of the world’s leading brands trust Medallia’s Experience Cloud™, which embeds the pulse of the customer in an organization and ... Read more

Glassdoor Awards

Best Places to Work: 2016 (#26)

Company Updates

  • Yes we are!

    26 Companies Hiring Like Crazy in May | Glassdoor Blog

    According to the inaugural April 2019 Job Market Report reveals that both job openings and pay growth remain slow but steady. Right now, there are nearly 5.6 million open online jobs in the U.S., down just 0.4 percent from one year ago (April 2018), while pay is up 1.4 percent year-over-year, with the average U.S.

  • We are proud to announce that we received a perfect score of 100 on the 2019 Corporate Equality Index (CEI)!

    Medallia Earns a 100% in the Corporate Equality Index - Medallia

    Medallia is proud to announce that we received a perfect score of 100 on the 2019 Corporate Equality Index (CEI). The CEI is the nation's premier benchmarking survey and report on corporate policies and practices related to LGBTQ workplace equality, administered by the Human Rights Campaign (HRC) Foundation.

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Medallia – Why Work With Us?

Why did you join Medallia?

“I didn’t have to subdue my personality. I could bring my energy and flamboyance to the workplace and actually use it to support my teammates.” —Nick Biddle


“I’m addicted to solving hard problems—the harder they are, the happier I am—and I have lots of opportunities to do that in my role.” —Bri Fong


Are these your future teammates? To learn more visit

Create Customer Value. The foundation of everything we do at Medallia. Creating customer value doesn’t mean doing whatever the customer asks. It means listening to their needs, developing partnerships, and finding the best ways we can help them achieve their goals.

Value People. We treat each other and our customers with trust, humility, and respect. When we give feedback, we do so with fairness and honesty.

Fight to Win. When Medallians decide to do something, we give it our absolute best. Because we believe so strongly in what we’re trying to do, we are energized in the face of daunting odds.

Be an Owner. This is about accountability. It means owning your mistakes instead of passing blame, and living up to your promises. It’s also about bringing an ownership mentality to everything we do, including issues outside our individual areas of responsibility. At Medallia, there is no such thing as “not my problem.”

Push for Great. We strive for excellence through continuous learning, purposeful improvement, and innovation. These are the hallmarks of a growth mindset, which is a foundation of Medallia’s culture.

Do these values resonate with you? If you’re interested in joining our team, visit

Medallia Reviews

  • Featured Review

    Helpful (8)

    "winning company"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Product Manager in San Mateo, CA
    Current Employee - Senior Product Manager in San Mateo, CA
    Positive Outlook
    Approves of CEO

    I have been working at Medallia full-time (More than 3 years)


    Medallia is the enterprise software startup that created a distinct product category, Experience Management, and went on to become a public company. As the company finds success in the market with customers, employee benefits are increasing linearly. The new gym benefit is nice and covers my spouse! Flexible office locations in San Francisco and the peninsula are nice, and the meetings are all very remote friendly. The lunch services are nice and convenient. Electric car charging on site makes commuting "free" and easy. As the company gets bigger globally and makes strategic acquisitions, career opportunities open up. There is always an opportunity to get in front of customers and "own" something bigger than your title, and critical to the business. People take on a lot of responsibility, and then "do what they say".


    The only constant is change. You must find a network of trusted colleagues, managers, and friends to stick with your original instinct and stay with the company as it evolves quickly to meet the demands placed on it. It's tempting to make career changes when things are uncertain, but in the long run you are better off sticking it out. It takes 4+ years to make a lasting impact.

    Advice to Management

    Write down the strategic plan, and let's all deliver it!

See All 342 Reviews

Medallia Photos

Medallia photo of: Booths with vibrant wallpaper serve as meeting areas. Photography by Emily Hagopian.
Medallia photo of: MArge reception
Medallia photo of: MArge
Medallia photo of: San Mateo, CA
Medallia photo of: San Mateo, CA
Medallia photo of: San Mateo, CA
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Medallia Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview

    Helpful (3)  

    Sales Development Representative Interview

    Anonymous Employee in Austin, TX
    Accepted Offer
    Positive Experience
    Average Interview


    I applied online. The process took 3 weeks. I interviewed at Medallia (Austin, TX) in December 2018.


    2 phone screens, one with the recruiter and one with the hiring manager. Then the "SDR challenge" which is researching a company and drafting a prospecting email. Do your research and don't pick a brand who's already a customer. Then they invite you for an onsite where you talk to 3-4 more people. There's also the "Medallia interview" which for me was over Skype, which is less about your qualifications and more about your decision-making, values, life choices, etc.

    Interview Questions

    • Tell me about a time you disagreed with a colleague   2 Answers
See All 360 Interviews

Medallia Awards & Accolades

  • 100% on Corporate Equality Index - Best Places to Work for LGBT Equality, Human Rights Campaign, 2019
  • Forbes Cloud 100 List, Forbes, 2018
  • Forrester Wave Leader, Forrester Research, 2018
  • Equal Pay CA pledge, California Commission on the Status of Women and Girls, 2019
  • 100% on Corporate Equality Index - Best Places to Work for LGBT Equality, Human Rights Campaign’s (HRC) Corporate Equality Index, 2017
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Pledges & Certifications

Veteran Hiring Commitment

Committed to helping America's military veterans find work

Pay Equality Pledge

Committed to paying equitably for equal work & experience

Diversity Commitment

Has programs that support a diverse and inclusive workforce

Pledge to Thrive

Taking steps to prioritize employee well-being

First Job Programs

Maintain entry-level hiring and career development programs to give people career starts


Offer formal "internships" for mid-career people or those returning to the workforce

Work at Medallia? Share Your Experiences

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