Working at Medallia | Glassdoor

Medallia Overview

San Mateo, CA
1001 to 5000 employees
Company - Private
Enterprise Software & Network Solutions
$100 to $500 million (USD) per year
Who We Hire: At Medallia, we hire the whole person, not just a part of them. Nobody is "just an engineer" or "just a salesperson”. We are partners, parents, children, siblings, and friends. And just like our product ... Read more

Mission: We're creating a world where companies are loved by customers and employees alike. Over a thousand of the world’s leading brands trust Medallia’s Experience Cloud™, which embeds the pulse of the customer in an organization and ... Read more

Glassdoor Awards

Best Places to Work: 2016 (#26)

Company Updates

  • Meet Ken, father of two, Navy vet and Sales Director at Medallia.

    Sales Director Ken Rahn on Learning and Leadership-From the U.S. Navy to Medallia - Medallia

    What does the Medallia Sales team have in common with a Navy aircraft carrier's nuclear power plant? Ken Rahn says there are more similarities than you might think.

  • We're pretty in love with our office in San Mateo as well. ❤️

    20 Coolest Offices in America

    Office Space Office Space Move over, Apple and Google. Companies across the country are investing heavily in creating cool office spaces for employees. From bold pops of yellow in Bumble's Austin offices to futuristic conference rooms at Ford in Washington D.C, employers are tricking out their office spaces to hire and retain top talent.

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Medallia – Why Work For Us?

Why did you join Medallia?

“I didn’t have to subdue my personality. I could bring my energy and flamboyance to the workplace and actually use it to support my teammates.” —Nick Biddle


“I’m addicted to solving hard problems—the harder they are, the happier I am—and I have lots of opportunities to do that in my role.” —Bri Fong


“Medallia understands that when you bring together smart, driven people from different backgrounds and perspectives and get them working toward the same goal, you can do some very cool things. My teammates on my first project here were an English major, a stats major, and a Ph.D. in materials science—and we built a successful program.” —Nathan Crissey

Are these your future teammates? To learn more visit

Create Customer Value. The foundation of everything we do at Medallia. Creating customer value doesn’t mean doing whatever the customer asks. It means listening to their needs, developing partnerships, and finding the best ways we can help them achieve their goals.

Value People. We treat each other and our customers with trust, humility, and respect. When we give feedback, we do so with fairness and honesty.

Fight to Win. When Medallians decide to do something, we give it our absolute best. Because we believe so strongly in what we’re trying to do, we are energized in the face of daunting odds.

Be an Owner. This is about accountability. It means owning your mistakes instead of passing blame, and living up to your promises. It’s also about bringing an ownership mentality to everything we do, including issues outside our individual areas of responsibility. At Medallia, there is no such thing as “not my problem.”

Push for Great. We strive for excellence through continuous learning, purposeful improvement, and innovation. These are the hallmarks of a growth mindset, which is a foundation of Medallia’s culture.

Do these values resonate with you? If you’re interested in joining our team, visit

Medallia Reviews

Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Medallia President and Chief Executive Officer Leslie Stretch
Leslie Stretch
16 Ratings
  • Featured Review

    Helpful (2)

    "Great Opportunity with normal growing pains"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    I have been working at Medallia full-time (More than a year)


    Company prospects are great. We have product / market fit verified/recognized by top analyst in the space. The customer brand names, retention, and ACV per is just amazing! 1st class. Smart, smart, smart talent.


    Perhaps waiting too long before transitioning from 'startup' to late stage/mature company. Taking too long to make hard but necessary decisions for the greater good of the company in the past but that seems to improving.

See All 272 Reviews

Medallia Photos

Medallia photo of: Booths with vibrant wallpaper serve as meeting areas. Photography by Emily Hagopian.
Medallia photo of: San Mateo, CA
Medallia photo of: San Mateo, CA
Medallia photo of: San Mateo, CA
Medallia photo of: San Mateo, CA
Medallia photo of: San Mateo, CA
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Medallia Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview

    Helpful (11)  

    Professional Services, Analyst Interview

    Anonymous Employee in San Mateo, CA
    Accepted Offer
    Positive Experience
    Difficult Interview


    I applied online. The process took 2+ months. I interviewed at Medallia (San Mateo, CA) in December 2017.


    Began the interview process in late October, 2017 after applying online. I was reached out to by a member of the HR team after only a few hours to set up a phone screen.

    One week later I had the phone screen, where the interviewer asked about my background, why I was interested in Medallia, some behavioral questions, and probed my technical background. She could not have been more friendly!

    A few hours later, I was invited to the next round, which would be purely technical questions. The interview was an hour long, and, again, the interviewer was extremely personable and welcomed any questions I had.

    A few hours later, I was invited to the challenge round. The challenge round consisted of two technical challenges that must be completed within 24 hours. You have the opportunity to ask questions to a member of the Professional Services team for a half-hour.

    I was then invited to the final round, which consisted of two hour-long behavioral/technical interviews with managers, and a "Medallian" interview, which was entirely cultural and probed my background all the way back to high school.

    The entire experience was quite long, but I could not be more excited about the end result. Be personable, know why you're interested in Medallia/tech specifically, and have fun with it! A truly fantastic recruiting team.

    Interview Questions

    • What is your background in coding? Tell me about a time where you failed in a group setting. Tell me about a time where you used analytical skills to persuade an audience. What is your favorite tech company and why? How would you describe a V-Lookup to a 5-year-old? Why Medallia? Describe a relationship with a teacher in high school that you deeply valued. Why did you pick your university?   Answer Question
See All 319 Interviews

Medallia Awards & Accolades

  • Forrester Wave Leader, Forrester Research, 2018
  • Forbes Cloud 100 List, Forbes, 2018
  • 100% on Corporate Equality Index - Best Places to Work for LGBT Equality, Human Rights Campaign’s (HRC) Corporate Equality Index, 2017
  • Top U.S. Tech Companies to Bet Your Career, Wealthfront, 2017
  • Employees’ Choice Awards, Glassdoor, 2016
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Pledges & Certifications

Veteran Hiring Commitment

Committed to helping America's military veterans find work

Pay Equality Pledge

Committed to paying equitably for equal work & experience

Diversity Commitment

Has programs that support a diverse and inclusive workforce

Pledge to Thrive

Taking steps to prioritize employee well-being

First Job Programs

Maintain entry-level hiring and career development programs to give people career starts


Offer formal "internships" for mid-career people or those returning to the workforce

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