Working at Medallia | Glassdoor

Medallia Overview

San Mateo, CA
1001 to 5000 employees
2001
Company - Private
Enterprise Software & Network Solutions
$100 to $500 million (USD) per year
We value people for each of the aspects that make them whole. We believe that people should not be defined only by a job title. And, just like our product, we honor each of the experiences that build our people. At Medallia we hire the whole person, not just a part of them.

Mission: To create a world where companies are loved by customers and employees alike. Hundreds of the world’s best-loved brands trust Medallia’s SaaS application to help them capture customer feedback everywhere the customer is (on the phone, in store, online ... Read more


Glassdoor Awards

Best Places to Work: 2016 (#26)

Company Updates

  • We're pretty in love with our office in San Mateo as well. ❤️

    20 Coolest Offices in America

    Office Space Office Space Move over, Apple and Google. Companies across the country are investing heavily in creating cool office spaces for employees. From bold pops of yellow in Bumble's Austin offices to futuristic conference rooms at Ford in Washington D.C, employers are tricking out their office spaces to hire and retain top talent.

  • “It’s make-or-break time now, one bad experience can really hurt your brand.”

    How do you know the economy is great? Customer service is terrible.

    For evidence that it's tough to find good help these days in a tight U.S. job market, try ordering a chicken sandwich. That's according to Marcus Boyd, 40, a Maryland resident who sought one recently at a Bethesda chicken joint. He recalls waiting for the cashier to correct a flubbed order, straining to make eye contact.

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Medallia – Why Work For Us?


Lead a Movement

We built the category of Customer Experience Management and continue to lead it across the globe. 

Think about the last interaction you had with a company. Was it good? Could it have been better? Most organizations don't know, and that's what we're looking to change. We give companies access to their clients' ears, eyes, and hearts, so they can wire the customer voice into every decision. 

Build a Community

We're building a community of transformation, and each one of us is responsible for its growth. We challenge, teach, develop, and support each other – in and out of work – and over happy hours, hackathons, ski trips, hip-hop flash mobs, and fireside chats. 

Never Settle   

We're a culture based on growth mindset. We set the bar high, and then we set it higher - for our clients, our product, and ourselves.

 

 

Impact the Lives of Millions

Our clients rely on us to help them drive innovation based on customer experience. That means they will rely on you. From the moment you walk in the door, you’ll help drive change in Global 2,000 companies, with a direct impact on how they grow and operate. 

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Be an Owner

We want you to write your own chapter in Medallia’s story. From day one, you’ll play a critical role within both your team and the organization. We want you to drive change – both internally and with our clients.

See Your impact 

Work with leadership in Global 2,000 companies to transform the way they do business. You will be their Customer Experience Management expert, their trusted partner in designing, building, and innovating a system that will alter the organization from the inside out – impacting the lives of millions of customers.

Learn and Grow

From weekly fireside chats with the Executive Team, to training and mentorship and cross-departmental collaboration, you’ll have an all-access pass to learn and grow – both personally and professionally.


Medallia Reviews

3.7
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Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Medallia President and Chief Executive Officer Leslie Stretch
Leslie Stretch
13 Ratings
  • "Great Opportunity with normal growing pains"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Medallia full-time (More than a year)

    Pros

    Company prospects are great. We have product / market fit verified/recognized by top analyst in the space. The customer brand names, retention, and ACV per is just amazing! 1st class. Smart, smart, smart talent.

    Cons

    Perhaps waiting too long before transitioning from 'startup' to late stage/mature company. Taking too long to make hard but necessary decisions for the greater good of the company in the past but that seems to improving.

See All 267 Reviews

Medallia Photos

Medallia photo of: Booths with vibrant wallpaper serve as meeting areas. Photography by Emily Hagopian.
Medallia photo of: Small kitchen
Medallia photo of: Kitchenette space
Medallia photo of: Conference room space
Medallia photo of: Breakout and cafe space
Medallia photo of: Outdoor garden
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Medallia Interviews

Experience

Experience
54%
14%
32%

Getting an Interview

Getting an Interview
38%
24%
19%
14
2
2
1

Difficulty

3.2
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

    Helpful (11)  

    Professional Services, Analyst Interview

    Anonymous Employee in San Mateo, CA
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2+ months. I interviewed at Medallia (San Mateo, CA) in December 2017.

    Interview

    Began the interview process in late October, 2017 after applying online. I was reached out to by a member of the HR team after only a few hours to set up a phone screen.

    One week later I had the phone screen, where the interviewer asked about my background, why I was interested in Medallia, some behavioral questions, and probed my technical background. She could not have been more friendly!

    A few hours later, I was invited to the next round, which would be purely technical questions. The interview was an hour long, and, again, the interviewer was extremely personable and welcomed any questions I had.

    A few hours later, I was invited to the challenge round. The challenge round consisted of two technical challenges that must be completed within 24 hours. You have the opportunity to ask questions to a member of the Professional Services team for a half-hour.

    I was then invited to the final round, which consisted of two hour-long behavioral/technical interviews with managers, and a "Medallian" interview, which was entirely cultural and probed my background all the way back to high school.

    The entire experience was quite long, but I could not be more excited about the end result. Be personable, know why you're interested in Medallia/tech specifically, and have fun with it! A truly fantastic recruiting team.

    Interview Questions

    • What is your background in coding? Tell me about a time where you failed in a group setting. Tell me about a time where you used analytical skills to persuade an audience. What is your favorite tech company and why? How would you describe a V-Lookup to a 5-year-old? Why Medallia? Describe a relationship with a teacher in high school that you deeply valued. Why did you pick your university?   Answer Question
See All 317 Interviews

Medallia Awards & Accolades

  • Forrester Wave Leader, Forrester Research, 2018
  • Forbes Cloud 100 List, Forbes, 2018
  • 100% on Corporate Equality Index - Best Places to Work for LGBT Equality, Human Rights Campaign’s (HRC) Corporate Equality Index, 2017
  • Top U.S. Tech Companies to Bet Your Career, Wealthfront, 2017
  • Employees’ Choice Awards, Glassdoor, 2016
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Pledges & Certifications

Veteran Hiring Commitment

Committed to helping America's military veterans find work

Pay Equality Pledge

Committed to paying equitably for equal work & experience

Diversity Commitment

Has programs that support a diverse and inclusive workforce

Pledge to Thrive

Taking steps to prioritize employee well-being

First Job Programs

Maintain entry-level hiring and career development programs to give people career starts

Returnships

Offer formal "internships" for mid-career people or those returning to the workforce

Work at Medallia? Share Your Experiences

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