Mission: Medallia's mission is simple: to create a world where companies are loved by customers and employees alike. Hundreds of the world’s best-loved brands trust Medallia’s Software-as-a-Service application to help them capture customer feedback ...
Best Places to Work: 2016 (#26)
Two benefits in one. See how with Medallia for Digital: http://glassdoor.com/slink.htm?key=vQuku—5 days ago
Still on the fence about Experience Europe? Here are the top 8 reasons why you should join us in London. http://glassdoor.com/slink.htm?key=vQHzV—20 days ago
We built the category of Customer Experience Management and continue to lead it across the globe.
Think about the last interaction you had with a company. Was it good? Could it have been better? Most organizations don't know, and that's what we're looking to change. We give companies access to their clients' ears, eyes, and hearts, so they can wire the customer voice into every decision.
We're building a community of transformation, and each one of us is responsible for its growth. We challenge, teach, develop, and support each other – in and out of work – and over happy hours, hackathons, ski trips, hip-hop flash mobs, and fireside chats.
We're a culture based on growth mindset. We set the bar high, and then we set it higher - for our clients, our product, and ourselves.
Our clients rely on us to help them drive innovation based on customer experience. That means they will rely on you. From the moment you walk in the door, you’ll help drive change in Global 2,000 companies, with a direct impact on how they grow and operate.
Our engineers tackle this question everyday by developing systems that transform organizations – empowering them to see their customers as people, and not just their next sale.
We provide real-time analytics for individual employees across different levels of our organizational hierarchy - from the C-suite to the frontline - to help them analyze and understand customer feedback data.
Our engineering team has 7 main teams: Data Collections, External Services, Platform, Text Analytics, Web Reporting, Mobile Reporting, SRE. Our Engineers have the chance to become experts in their team’s codebase and learn how we scale a SaaS platform as we grow from ~100 million comments a month and ~20,000 mobile notifications per hour, to billions.
We want you to write your own chapter in Medallia’s story. From day one, you’ll play a critical role within both your team and the organization. We want you to drive change – both internally and with our clients.
Work with leadership in Global 2,000 companies to transform the way they do business. You will be their Customer Experience Management expert, their trusted partner in designing, building, and innovating a system that will alter the organization from the inside out – impacting the lives of millions of customers.
From weekly fireside chats with the Executive Team, to training and mentorship and cross-departmental collaboration, you’ll have an all-access pass to learn and grow – both personally and professionally.
I have been working at Medallia full-time (Less than a year)
I want to first state that I haven’t been here very long but I did read all the reviews ahead of joining so your getting my first impressions and thoughts while I try and determine why there is such a disparity in reviews.
1- I’ve met some amazing people and incredibly smart people on par with some of the best people I know!
2- I get the feeling there is big shift occurring as Medallia enters their next stage of growth. I’ve seen this before and i guess I would call it growing pains. Some people just aren’t going to like a company getting beyond a certain size for good or bad.
3- I get the impression some there seem to be micro-environments and some groups are much better managed than others. I get the impression they are aware and fixing those teams.
4- There are no question Medallia has a huge opportunity. If you have ever had a horrible experience — they probably need Medallia. That said, I haven’t been in any company that didn’t have big challenges and it’s all about having the team work together to solve them. I truly believe the people here have a real chance to make an impact.
5- while I’m super busy — it is a lot of fun.
6. I’m amazed how nice people. It’s just plain enjoyable to be here.
Yes — I have drank the Koolaid and I like it!
While it is probably too early to make any real judgements, I’ll give first impressions of perception on why some people may not like it:
1- Medallia clearly has a good product but they need to make changes to get to 10x-100x more growth. I guess it’s a good problem to have but it can be painful for some that haven’t gone thru this before.
2- sure the food is pretty decent but I’ve had better at Google, Facebook another other places. That said — I’m not here for the just have food so take my comments with a grain of salt and I’m a foodie.
3- I hate the traffic. I still think it’s worth it but I hate the commute and traffic
4- in reading some reviews — I feel some people feel negatively. I’m guessing the company is growing too fast for some people and it’s not the same anymore. I also think the company has big challenges they need to solve — but doesn’t every company?!
Advice to Management
Keep hiring great people and keep the culture and everything will work out. People usually leave because of their manager so keep the bar high to hire great leaders because that can make or break a team.
Call from recruiter and then phone screen with code sharing. It went good I gave answers to all the questions he asked and my algorithm worked correctly. It's been almost 48 hours so Still waiting for second round. So I'll update this later.