Working at Medallia | Glassdoor

Medallia Overview

Palo Alto, CA
1001 to 5000 employees
Company - Private
Information Technology
$100 to $500 million (USD) per year
Medallia is the global leader in Customer Experience Management.

Mission: Our mission is to create a world where companies are loved by their customers; where organizations see you as a person and not just their next sale. We do this by building a bridge between hundreds of companies and billions of customers, around the world, enabling access to your ... Read more

Glassdoor Awards

Best Places to Work:2016 (#26)

Company Updates


    EO Stance: We Built Medallia With and For People of all Backgrounds - Medallia

    Like many other leaders in the tech industry and beyond, we are greatly disturbed by President Trump's recent executive order restricting immigration from 7 countries. The order goes against the very values that we hold dear as a company. Medallia ...

  • Medallia named a leader in The Forrester Wave

    Founders of Medallia Reflect on Being Named a Leader by Forrester - Medallia

    Q: This is Forrester's first update of the Wave since 2011. How do you think the customer feedback management (CFM) market has changed since then? Borge: Since Forrester's last Wave in 2011, we have seen dramatically increased interest from the C-suite. ...

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Medallia – Why Work For Us?

Lead a Movement

We built the category of Customer Experience Management and continue to lead it across the globe. 

Think about the last interaction you had with a company. Was it good? Could it have been better? Most organizations don't know, and that's what we're looking to change. We give companies access to their clients' ears, eyes, and hearts, so they can wire the customer voice into every decision. 

Build a Community

We're building a community of transformation, and each one of us is responsible for its growth. We challenge, teach, develop, and support each other – in and out of work – and over happy hours, hackathons, ski trips, hip-hop flash mobs, and fireside chats. 

Never Settle   

We're a culture based on growth mindset. We set the bar high, and then we set it higher - for our clients, our product, and ourselves.



Impact the Lives of Millions

Our clients rely on us to help them drive innovation based on customer experience. That means they will rely on you. From the moment you walk in the door, you’ll help drive change in Global 2,000 companies, with a direct impact on how they grow and operate. 






What if we could build a system where doing the right thing is always the right thing to do?

Our engineers tackle this question everyday by developing systems that transform organizations – empowering them to see their customers as people, and not just their next sale.

We provide real-time analytics for individual employees across different levels of our organizational hierarchy - from the C-suite to the frontline - to help them analyze  and understand customer feedback data. 

Our engineering team has 7 main teams: Data Collections, External Services, Platform, Text Analytics, Web Reporting, Mobile Reporting, SRE. Our Engineers have the chance to become experts in their team’s codebase and learn how we scale a SaaS platform as we grow from ~100 million comments a month and ~20,000 mobile notifications per hour, to billions.

Be an Owner

We want you to write your own chapter in Medallia’s story. From day one, you’ll play a critical role within both your team and the organization. We want you to drive change – both internally and with our clients.

See Your impact 

Work with leadership in Global 2,000 companies to transform the way they do business. You will be their Customer Experience Management expert, their trusted partner in designing, building, and innovating a system that will alter the organization from the inside out – impacting the lives of millions of customers.

Learn and Grow

From weekly fireside chats with the Executive Team, to training and mentorship and cross-departmental collaboration, you’ll have an all-access pass to learn and grow – both personally and professionally.

Medallia Reviews

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Medallia CEO & Co-Founder Borge Hald
Borge Hald
120 Ratings
  • Featured Review

    Helpful (15)

    "Solid team and product - defining a new category in Enterprise SaaS"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engagement Manager in Palo Alto, CA
    Current Employee - Engagement Manager in Palo Alto, CA
    Positive Outlook
    Approves of CEO

    I have been working at Medallia full-time (More than a year)


    Company offers growth opportunities, great leaders with vision, diverse and inclusive culture, Sky-is-the-limit attitude, customer/employee centric company. Real tech unicorn story.


    Managing rapid growth is challenging. Finding the right team (people, structure and leadership) has been a long process - so much change has been challenging for some teams.

    Advice to Management

    Keep listening to your employees, to you clients - never stop Pushing for Great!

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Medallia Interviews



Getting an Interview

Getting an Interview





    Marketing Position Interview

    Anonymous Interview Candidate in Palo Alto, CA
    No Offer
    Neutral Experience
    Average Interview


    I applied through a recruiter. The process took 4 weeks. I interviewed at Medallia (Palo Alto, CA).


    I was approached by their internal recruiter on LinkedIn for a marketing position. It took a couple of weeks for us to settle on a time for a phone interview as I was traveling for work. Recruiter was friendly and very talkative, but not very communicative after the interview. Took 2 weeks before I was informed that they decided to hire internally for the position.

    Interview Questions

    • What challenges do you experience at your current job?   Answer Question
See All 264 Interviews

Medallia Awards & Accolades

  • Top U.S. Tech Companies to Bet Your Career, Wealthfront, 2017
  • Temkin Group Customer Experience Vendor Excellence Award, Temkin Group, 2017
  • Forbes Cloud 100 List, Forbes, 2016
  • Employees’ Choice Awards, Glassdoor, 2016
  • 50 Highest Rated Private Cloud Companies to Work For, Battery Ventures + Glassdoor, 2016
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