Working at Medallia | Glassdoor

Medallia Overview

San Mateo, CA
1001 to 5000 employees
2001
Company - Private
Enterprise Software & Network Solutions
$100 to $500 million (USD) per year
Medallia is the global leader in Customer Experience Management.

Mission: Medallia's mission is simple: to create a world where companies are loved by customers and employees alike. Hundreds of the world’s best-loved brands trust Medallia’s Software-as-a-Service application to help them capture customer feedback ... Read more


Glassdoor Awards

Best Places to Work: 2016 (#26)

Company Updates

  • http://glassdoor.com/slink.htm?key=vQK2I Huge news on partnerships with Facebook and Salesforce plus AI-powered updates to Medallia Experience Cloud.

    Medallia Integrates Facebook, Salesforce, Adds AI To Experience Cloud

    Medallia, a customer experience management platform, announced several major additions to their product at their Experience 2018 event this week; including integrations with Salesforce, Facebook Messenger, a cross-device UX design, and implementation of AI across their Experience Cloud. "Your customer is interacting with you in ways in more ways than they ever have before," Krish Mantripragada, chief product officer, Medallia.

  • “Bringing Medallia into the @Facebook ecosystem expands our impact & ensures that actual customer feedback, direct from the customer in real-time, is integrated within the organization’s collaborative productivity tools.” Anand Dass, Workplace by Facebook

    Medallia and Facebook Define Collaborative Customer Experience Management

    Integration of Medallia Experience Cloud and Workplace by Facebook Makes It Easier To Collaborate Across Teams And Act On Customer Feedback Medallia, Inc, and Facebook today announced a strategic partnership to connect Medallia Experience Cloud, the #1 customer experience management platform, with Workplace by Facebook, Facebook's leading enterprise collaboration platform, to enable companies of all types and sizes to share, collaborate, and act on customer feedback.

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Medallia – Why Work For Us?


Lead a Movement

We built the category of Customer Experience Management and continue to lead it across the globe. 

Think about the last interaction you had with a company. Was it good? Could it have been better? Most organizations don't know, and that's what we're looking to change. We give companies access to their clients' ears, eyes, and hearts, so they can wire the customer voice into every decision. 

Build a Community

We're building a community of transformation, and each one of us is responsible for its growth. We challenge, teach, develop, and support each other – in and out of work – and over happy hours, hackathons, ski trips, hip-hop flash mobs, and fireside chats. 

Never Settle   

We're a culture based on growth mindset. We set the bar high, and then we set it higher - for our clients, our product, and ourselves.

 

 

Impact the Lives of Millions

Our clients rely on us to help them drive innovation based on customer experience. That means they will rely on you. From the moment you walk in the door, you’ll help drive change in Global 2,000 companies, with a direct impact on how they grow and operate. 

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What if we could build a system where doing the right thing is always the right thing to do?

Our engineers tackle this question everyday by developing systems that transform organizations – empowering them to see their customers as people, and not just their next sale.

We provide real-time analytics for individual employees across different levels of our organizational hierarchy - from the C-suite to the frontline - to help them analyze  and understand customer feedback data. 

Our engineering team has 7 main teams: Data Collections, External Services, Platform, Text Analytics, Web Reporting, Mobile Reporting, SRE. Our Engineers have the chance to become experts in their team’s codebase and learn how we scale a SaaS platform as we grow from ~100 million comments a month and ~20,000 mobile notifications per hour, to billions.



Be an Owner

We want you to write your own chapter in Medallia’s story. From day one, you’ll play a critical role within both your team and the organization. We want you to drive change – both internally and with our clients.

See Your impact 

Work with leadership in Global 2,000 companies to transform the way they do business. You will be their Customer Experience Management expert, their trusted partner in designing, building, and innovating a system that will alter the organization from the inside out – impacting the lives of millions of customers.

Learn and Grow

From weekly fireside chats with the Executive Team, to training and mentorship and cross-departmental collaboration, you’ll have an all-access pass to learn and grow – both personally and professionally.


Medallia Reviews

3.6
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
Medallia CEO & Co-Founder Borge Hald
Borge Hald
161 Ratings
  • Helpful (2)

    "Manager, professional services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in San Mateo, CA
    Current Employee - Manager in San Mateo, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Medallia full-time (Less than a year)

    Pros

    Amazing people and culture. Simply the best I've experienced

    Cons

    Private company therefore resources can be tight.

    Advice to Management

    Keep up the amazing job!!!

See All 243 Reviews

Medallia Photos

Medallia photo of: Booths with vibrant wallpaper serve as meeting areas. Photography by Emily Hagopian.
Medallia photo of: Kitchenette space
Medallia photo of: Conference room space
Medallia photo of: Breakout and cafe space
Medallia photo of: Outdoor garden
Medallia photo of: Barstools are copper-plated steel. Photography by Emily Hagopian.
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Medallia Interviews

Experience

Experience
53%
14%
33%

Getting an Interview

Getting an Interview
35%
26%
19%
15
2
2
1

Difficulty

3.2
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

    Helpful (8)  

    Professional Services, Analyst Interview

    Anonymous Employee in San Mateo, CA
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2+ months. I interviewed at Medallia (San Mateo, CA) in December 2017.

    Interview

    Began the interview process in late October, 2017 after applying online. I was reached out to by a member of the HR team after only a few hours to set up a phone screen.

    One week later I had the phone screen, where the interviewer asked about my background, why I was interested in Medallia, some behavioral questions, and probed my technical background. She could not have been more friendly!

    A few hours later, I was invited to the next round, which would be purely technical questions. The interview was an hour long, and, again, the interviewer was extremely personable and welcomed any questions I had.

    A few hours later, I was invited to the challenge round. The challenge round consisted of two technical challenges that must be completed within 24 hours. You have the opportunity to ask questions to a member of the Professional Services team for a half-hour.

    I was then invited to the final round, which consisted of two hour-long behavioral/technical interviews with managers, and a "Medallian" interview, which was entirely cultural and probed my background all the way back to high school.

    The entire experience was quite long, but I could not be more excited about the end result. Be personable, know why you're interested in Medallia/tech specifically, and have fun with it! A truly fantastic recruiting team.

    Interview Questions

    • What is your background in coding? Tell me about a time where you failed in a group setting. Tell me about a time where you used analytical skills to persuade an audience. What is your favorite tech company and why? How would you describe a V-Lookup to a 5-year-old? Why Medallia? Describe a relationship with a teacher in high school that you deeply valued. Why did you pick your university?   Answer Question
See All 305 Interviews

Medallia Awards & Accolades

  • 100% on Corporate Equality Index - Best Places to Work for LGBT Equality, Human Rights Campaign’s (HRC) Corporate Equality Index, 2017
  • Top U.S. Tech Companies to Bet Your Career, Wealthfront, 2017
  • Temkin Group Customer Experience Vendor Excellence Award, Temkin Group, 2017
  • Forbes Cloud 100 List, Forbes, 2016
  • Employees’ Choice Awards, Glassdoor, 2016
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Work at Medallia? Share Your Experiences

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