Working at Medical Guardian | Glassdoor

Medical Guardian Overview

Philadelphia, PA
51 to 200 employees
Company - Private
Health Care Services & Hospitals
$25 to $50 million (USD) per year
From our family-oriented culture to our dedication to providing each employee with the tools they need to succeed, Medical Guardian is the perfect place for career-minded individuals who have the drive to achieve their goals. Our leadership team’s forward-thinking ... Read more

Mission: An industry-leading provider of affordable and reliable medical alert systems, Medical Guardian empowers our customers to live a life without limits.

Glassdoor Awards

Top CEOs: 2018 (#38)

Company Updates

  • At Medical Guardian, we help not only our customers make the most of each day through resources for happy and healthy aging, but also provide our employees with health initiatives to help them learn how to live and maintain a healthy lifestyle!

    Yesterday, we hosted a Wellness Fair with special guests including local health and wellness providers. A big thank you to our special guests who brought wellness items for a special employee raffle giveaway!

  • We're honored to be recognized as 2019 Consumer's Choice Award among 80+ other medical alert companies! With a review score of 4.5 out of 5 based on 6k+ customer reviews, we've gained an overall score of 9.3 out of 10, the highest in the industry.

    Medical Guardian Named 2019 Consumer's Choice Award Recipient in Medical Alerts by

    Pleasant Grove, UT - January 7, 2019 - Medical Guardian has been named the 2019 Consumer's Choice Award recipient in the medical alerts industry by, an independent consumer review site. Medical Guardian was selected to receive this recognition from among 83 other medical alert companies based on a comprehensive market index score and the feedback of verified customers through reviews.

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Medical Guardian – Why Work For Us?

Now that you know a little bit more about what we do, why not join the best team in the industry?

Our top-rated service has been nationally recognized by the following organizations:

  • A+ rating with the Better Business Bureau (BBB)
  • Ranked #1 on Best Medical Alert Systems of 2018
  •’s #1 Staff Pick and #1 Recommended Medical Alert System
  • Gold Award Winner on Top Ten Reviews
  • Medical Alert Comparison’s Top Choice
  • A Secure Life’s Top Pick for Medical Alert Systems 
  • One of the best medical alert systems according to

As a company, Medical Guardian has also received the following awards:

  1. 2018 Top Workplaces Award by Philadelphia Media Network
  2. 2018 Global Stevie Awards for Customer Service Department of the Year
  3. 2017 Corporate Culture Award Winner by SmartCEO
  4. Ranked in Philadelphia 100's Fastest Growing Companies in 2017, marking the company's fourth appearance on the list in five years
  5. Received the IoT Evolution Business Impact Award alongside our partner, Essence in 2017
  6. Named a Faces of Philanthropy honoree by the Philadelphia Business Journal in 2017
  7. Ranked in Inc. 5000's List of America's Fastest- Growing Private Companies
  8. Named one of the Best Places to Work in 2015 and 2016 by Philadelphia Business Journal

Who is Medical Guardian? from Medical Guardian on Vimeo.

Here at Medical Guardian, we believe that we are doing more than selling medical alert devices—we’re saving lives. We treat each new customer as we would our own family members. We know that there's no room for error when an emergency strikes.

Our exceptional Customer Care Team is on hand every day to help each and every customer with their needs—whether it’s for activation and installation assistance, troubleshooting, testing equipment, updating account information or following up with you after you've experienced an emergency.

Why the medical alert device industry?

With close to 10,000 people turning 65 every day, the medical alert device industry will continue to experience growth for the next 20 years. Here are some other reasons why now is the best time to become a part of this booming industry:

  • 1 out of every 4 seniors will live to be at least 90 years old
  • 1 out of every 3 seniors experience a near-fatal fall every year
  • Falls are the leading cause of injury-related deaths among seniors
  • 2/3 of those who fall will do so again within 6 months

Become a Medical Guardian Life Saftey Consultant Today from Medical Guardian on Vimeo.

Medical Guardian is looking for experienced Sales Representatives ,“closers”who are career-minded, top-performers and have the skill set and ability to develop, drive, implement and deliver. We want candidates with a strong desire to take ownership of their success

Why sell for Medical Guardian? 

  • Warm leads - NO COLD CALLING.
  • Extremely short sales cycle, start making commissions today!
  • Weekly and daily coaching to ensure your success.
  • Training to constantly develop and fine tune your skills.
  • Growth/advancement opportunities within the company.
  • State of the art call center environment.

MG Core Values from Medical Guardian on Vimeo.

As Medical Guardian continues to protect more than 100,000 lives nationwide, we are seeking Customer Care Representatives to provide World Class Service and information to customers in response to inquiries about products and services.

The ideal candidate will be a high-energy individual who is self-motivated, detail-oriented and possesses the ability to multi-task in a fast-paced, team-oriented environment.

Not sure where you fit in? Our Customer Care team is made of the below positions:

  • Customer Care Representative
  • Technical Support Specialist
  • Collections Specialist
  • Billing Specialist

Medical Guardian strives to focus on employee engagement through cultural events including team outings, prize giveaways, health fairs, company-wide family picnics, end-of-year holiday party, and more. Our goal is for our employees to grow both professionally and personally, with a focus on his/her goals and community philanthropy efforts. This unique atmosphere strengthens our mission as the Medical Guardian family strives to help and protect families across the nation. 

Medical Guardian Holiday Party - 2017

Medical Guardian Holiday Party - 2016 from Medical Guardian on Vimeo.

MG Music Video- 2016 from Medical Guardian on Vimeo.


Medical Guardian Holiday Party - 2015 from Medical Guardian on Vimeo.

MG Music Video-2015 from Medical Guardian on Vimeo.

MG Video from Medical Guardian on Vimeo.

Medical Guardian Reviews

Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
  • "Nothing But The BEST!"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cs Representative in Phila, PA
    Current Employee - Cs Representative in Phila, PA
    Neutral Outlook
    Approves of CEO

    I have been working at Medical Guardian full-time (Less than a year)


    The Culture here at work makes you feel like your not even at work, if you love what you do like i do, work feels like fun! Helping people live their best life while being protected doing it is what i love about this job!


    I have no cons, the job is pretty reasonable with everything you go through.

    Advice to Management

    Encourage your employees the more you teach the less you'll be questioned! Be happy about passing on the knowledge.

See All 259 Reviews

Medical Guardian Photos

Medical Guardian photo of: Our Customer Care Team Celebrates Winning the Global Stevie Award!
Medical Guardian photo of: 2018 Holiday Party!
Medical Guardian photo of: Some of our marketing team members at our 2018 Holiday Party!
Medical Guardian photo of: Annual Ugly Sweater Party!
Medical Guardian photo of: Giving back to those in need
Medical Guardian photo of: Team members gave back to those in need by donating warm clothing items
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Medical Guardian Interviews



Getting an Interview

Getting an Interview





    Client Service Representative Interview

    Anonymous Interview Candidate in Philadelphia, PA
    No Offer
    Positive Experience
    Average Interview


    I applied online. I interviewed at Medical Guardian (Philadelphia, PA) in June 2017.


    Phone interview, Employer gives you a schedule date when to come in for a face to face interview depending on how well the phone interview went. Face to face, make sure you are dressed professional. Be prepared to answer questions because you will have plenty question given to you. You are required to take a test to test you typing skills and also your get a brief description of your personality and experience working in a customer service environment

    Interview Questions

    • Explain your customer service experience . What do you look for when working for a company?   1 Answer
See All 34 Interviews

Medical Guardian Awards & Accolades

  • The Philly 100, Philadelphia 100®, 2013
  • Inc. 5000 Fastest Growing Companies, Inc. Magazine, 2013
  • 40 Under 40, Philadelphia Business Journal, 2014
  • Fastest Growing Private Company in America, Inc. Magazine, 2015
  • Best Places to Work, Philadelphia Business Journal, 2015
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