- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Mission: Simplifying powerful technology to free passionate people to focus on their mission.
Even in some of the toughest challenges, there's opportunity to create a better future. Tune in to Cisco's 3-part podcast series, Our Inclusive Future, to hear how #nonprofit partner Mercy Corps is building a better tomorrow by connecting communities together in times of need. #Meraki #Cisco
As organizations continue to adapt to a new reality, ensuring a seamless IT experience and maintaining productivity is at the heart of it all. Subscribe today to Meraki Unboxed to hear Cisco Meraki Director of IT Ryan Ansley share his story on how his team has adapted and how he is looking to build IT for a newly #remoteworkforce
Meraki is a Greek word meaning “something done with soul, creativity, or love.” With this name as our mantra, we’re building a welcoming workplace that attracts eclectic, curious, purposeful people who unite to ignite our customers’ passions. Together, we create powerful, simple technology with the potential to change everything.
The Power of Simplicity
We believe that when passionate people are able to spend less time struggling with technology, they can spend more time on what matters—like teaching kids, running businesses, keeping airports safe, and connecting disaster victims with relief. That’s the real power of simplicity. Cisco Meraki is the leader in cloud-managed IT, thanks to our creative, inclusive, fearless team that is driven to simplify technology so the world can simply work.
Why Choose Cisco Meraki?
When Cisco acquired Meraki in 2012, we gained the strength of Cisco’s resources while retaining Meraki’s unique culture. With Cisco’s support, we have more freedom to take risks. Our partnership also means that opportunity continues beyond our doors and into the broader Cisco family. At Cisco Meraki, we’re not too small to make an impact or offer career options, nor are we too big to nurture our people. We’re just the right size for finding support, community, and mission.
You Own It. We Champion It.
We empower our engineers to take risks, fail, figure out what went wrong, and try again. But we won’t leave you hanging—we’ll back you up with tools, resources, and support. On our engineering team, you’ll help mitigate threats, simplify features, work on next-gen analytics products, build the highest performing networking and IT equipment in the world—and deliver simple, reliable, beautiful product experiences.
Build with Empathy
We move quickly to get our ideas into production but we also move carefully. Our fiercely focused team believes, above all, in building with empathy. The first questions we ask are, “Who is the end-user? What is their mission? And how can we affect it?” The answers impact everything we do—because we’re not building for the sake of building; our products are born from purpose.
Small but Mighty
We keep our engineering team streamlined so we can collaborate on solutions that matter and retain ownership over what we do and what we’ll tackle next. The tactic works: we’re leading the movement to disrupt an outdated industry by moving it into the cloud. Our tight-knit group understands the power of small—after all, we arrange tiny characters into code that affects millions of customers. From cafes to multi-national corporations, education to healthcare, our work changes how the world works.
There is no question that every individual in our Sales organization is passionate—otherwise, they wouldn’t be here. But when we work together as a team, we level up to exceptional. We push ourselves to be brave in uncharted territory, pulling together to get the job done. We’ve discovered a sweet spot where sales are fun, our careers balance our personal lives, we care deeply about each other and our company, and we utilize teamwork to reach for our goals.
The power of simplicity isn’t limited to our technology—we apply it to our Sales group as well. We equip our team with powerful selling tools, effective collateral, and exceptional product marketing. We hire top sales talent, develop and invest in our people, and trust them to operate autonomously. It’s simple: providing the best resources to the best talent results in loyal customers and a Sales team that loves what they do.
Be a Lifeline
Forget what you know about customer support—we do it differently at Meraki. We expect members of our Network Support teams to master all our products and become vital resources for our customers. You’ll work directly with our Product Development and Engineering teams to resolve escalated issues, offering a personalized experience for our customers. At Cisco Meraki, we believe everyone should have a voice. Yours will help improve our products and how our customers use them.
In Network Support, we work actively and diligently (and a bit obsessively) to help our customers find the best solutions. We do it by keeping things simple and being tactful, compassionate, and respectful. Our Network Support teams stay on top of the field, constantly learning, advancing, and becoming subject matter experts in all things Meraki. We’re not just helping our customers do amazing things with powerful technology—we’re doing them too.
The Bridge to What’s Possible
At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.
Employee Resource Organizations and Networks
Our Employee Resource Organizations (EROs) and networks provide safe spaces so Merakians feel comfortable bringing their whole selves to work. By sharing insights and creating opportunities to network, develop professionally, and give back, our EROs and employee networks are a bridge to understanding, fairness, inclusion, and community for all.
I have been working at Meraki full-time (More than a year)
Meraki has shown up in the best way during this emergency time. The company hasn't done a lot of bragging about the ways that they have supported people, so I'm going to do the bragging for them. First with their employees. We received the message to mandatory work from home a full week before SF county announced shelter. Leadership has been very supportive and we've been told many times to prioritize family and well-being. Overall, managers seem to be flexible with the staff, knowing that people have kids and other responsibilities. My manager specifically has been overly flexible knowing that I have a young kid at home and can't work my normal 8 hours. With our vendors and suppliers and the community, Meraki is making sure they are still being paid even though offices are closed. The goal is to make sure all the companies that support us are still around when we recover. We are donating meals to nonprofits and hospitals. Networking equipment was also sent to hospitals. With our customers, special arrangements are being made on licenses and renewals too. Lastly, our leaders have been pretty transparent. We had an AMA a few days ago and it seemed like no topic was off limits.
This is more of a con on Covid-19 but things are changing so fast that it's hard to keep up. There are probably 4 emails a week from Cisco, Meraki, HR, or others about a change to some process because of what's happening. I know people are working hard on comms.
Advice to Management
Continue treating the staff like family and living our values. The differences between Meraki and other companies are huge and these actions makes us stand out from the rest.
I applied online. The process took 3 weeks. I interviewed at Meraki in March 2020.
1. phone call with recruiter to discuss role (~30 min)
2. phone call with hiring manager, mostly focused on DS theory (~1 hr)
3. take home assignment involving SQL portion and Python ML portion
4. onsite with 4 team members, a mix of behavioral and technical (~3 hrs)
Note that I interviewed during COVID-19 so everything was done remotely. Overall a very smooth process
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