Working at Meraki | Glassdoor

Meraki Overview

San Francisco, CA
1001 to 5000 employees
2006
Subsidiary or Business Segment
Enterprise Software & Network Solutions
Unknown / Non-Applicable
Cisco Meraki, the industry leader in cloud-managed IT, creates the simplest, most powerful solutions helping everyone from small businesses to global enterprises save time and money.

Meraki technology, managed from an intuitive, feature-rich interface ... Read more

Mission: Simplifying powerful technology to free passionate people to focus on their mission.

Company Updates

  • http://glassdoor.com/slink.htm?key=vMC6V

    Growing Your Career in New Directions

    Some people quickly decide on what they want to do for the rest of their careers. Others take a more indirect path, sometimes with multiple stages, before finding their true calling. Suzanne Kiihne, a software engineer on the Cisco Meraki Systems Manager team, has had a rich, rewarding, and atypical career journey.

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    Greek word "Meraki" in Cisco Meraki means "soul, creativity, love"

    When you consider social impact, networking may not immediately come to mind. But Cisco Meraki is devoted to furthering social good. Its equipment can help families connect in the aftermath of a natural disaster, while the company is using its tech to give students in emerging markets better access education.

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Meraki – Why Work For Us?


Our Story: 

While Internet-enabled devices and web applications are constantly improving, enterprise networks have remained unchanged. Costly, complex, inflexible, and unreliable, traditional infrastructure too often fails to meet the exploding demands of modern networks.

In 2003, a group of graduate students at MIT set out to build a simple, scalable, and cost-effective wireless network to blanket Cambridge, MA. They succeeded, and in the process, invented a new network architecture that used the power of cloud computing to make truly plug and play large scale networks. Realizing they were on to something big, they left MIT, moved to California and started Meraki, now part of Cisco.

Today, we offer a complete enterprise-class networking solution that is easy to use, affordable and gives administrators the visibility and control they need to manage an explosion of iPads and web applications. Cisco Meraki products are used in over 20,000 customer networks, from Starbucks and Stanford University to schools and small businesses.

The Meraki Magic

What sets us apart is the opportunity to work on a team that is growing rapidly. Where we wear many hats, learn on the fly, and are rewarded for our efforts with happy customers and even faster growth.

Learn from our team members about what else makes Cisco Meraki such a special place to work:

Build Something Better

Meraki entrusts its engineers with an exceptionally high level of personal responsibility. As a flat team of fewer than 100 individual contributors, Meraki engineers own what they build from start to finish. We ship to production dozens of times per day, push firmware code at web speed, and let as little as possible stand in the way of rapid, iterative improvement.

Although we tend to attract social, innately curious developers who customarily drop all else for a teaching moment, no one at Meraki is here to mandate what you do or how you do it. We’re keen on mentorship but lean in management, serious about deployment but playfully freethinking toward a wide range of tools and methodologies.

View Cisco Meraki's Engineering opportunities 


The Meraki Sales Team is a passionate group that brings energy and excitement to the sales floor every day. Things move quickly here, and the competitive spirit is evident, with reps gathering around the sales leaderboard throughout the day to see where they stack up. We want you to overachieve, and unlike our competitors, commissions are never capped.

How We Close

Exceptional product marketing and simple, informative collateral make the Meraki solution easy to understand, and sales reps are armed with powerful selling tools (like free trials for customers) that put the products directly in customers’ hands.

Meraki reps are trusted to own the entirety of the sales cycle and operate autonomously, forming direct relationships with customers and resellers, while creating loyal customer advocates and an extended network of reseller teams. The Meraki sales team produces top sales talent, promoting from within those who’ve started from the bottom and understand the whole sales cycle.




Support with Impact

Technical Support’s impact at Meraki is evident: Our engineers master all the Meraki products, thus becoming valuable resources for customers while also working directly with our Product Development and Engineering teams to resolve escalated issues. In our team-oriented and collaborative environment, Support has a strong voice in improving the Meraki product and increasing its value to customers.

Our Technical Support Team takes pride in providing fantastic support to our customers and partners around the world. Our open floor environment allows our engineers to brainstorm ideas with others who are just as passionate about networking and solving problems. A non–tiered support system ensures all team members are cross-trained on all Meraki products, so regardless of the issue, any team member can handle the case and drive it to resolution. On any day our engineers might be configuring and troubleshooting networking devices, writing documentation, testing LAN/WAN/WLAN environments, and reproducing customer issues.

Part of the Meraki Magic is our diverse community and our Meraki values. Everybody is accepted and valued here. We celebrate differences and create time, space and resources for exactly that. 

Our Meraki Values

Simplify everything: We simplify complex problems to make it easy for people to work with us and to work with each other. 

Everybody in:  We are a team that works as one towards our goals. We listen to each other, share ideas and invite difference of opinion. Everybody is accepted and valued here.

Care deeply: We care about what matters for our users, our partners, and our colleagues. We focus on building meaningful relationships and creating great partnerships.

Be brave: We push boundaries and experiment. We learn from our experiences, failures, and help each other grow. We have the grit to get the job done, and we are never done getting better.

Our Employee Resources Groups: 

CAAN: The Connected Asian Affinity Network (CAAN) is an Employee Resource Organization dedicated to the success of Asian American professionals. We strive to attract, develop, and promote Asian American leaders worldwide by partnering with various companies to provide professional and social networking opportunities for our members.

Meraki Gives: Meraki Gives is our employee volunteer group at Meraki. We work to host a variety of opportunities throughout the year for Meraki to engage with and give back to the community around us. 

QFAM: The mission of Meraki QFAM (Queers And Friends at Meraki) is to empower Meraki LGBTQ and Allies to bring their whole selves to work by fostering awareness, involvement, and community while enhancing company culture through education and respectful dialogue. We exist to:

  • Provide a supportive environment/foster community for LGBTQ and AlliesEnsure Meraki is a leading LBGTQ-supportive workplace in the Bay Area
  • Promote activities that educate or engage the broader Meraki community vis-a-vis LBGTQ issues, history, & culture
  • Support diversity initiatives within Meraki

MOSAIC: Our focus seeks to promote member communication and foster inter-department relationships while increasing member engagement across Meraki. We serve to redirect member feedback into the Meraki organization for the purpose of creating and supporting an environment that works for all.

Mosaic believes it is key to give back to our community in the form of educating others on what we do and sharing knowledge from Meraki that can bring new skills and knowledge to the diverse surrounding community and underrepresented citizens of the area.

Women of Meraki: Women of Meraki’s goal is to make Meraki the best place to work in the industry – independent of one’s gender.  We focus on attracting, growing and connecting top female talent and also leveraging the efforts of our allies. Key activities include external speaker series, allies panels, and volunteer events.


Meraki Reviews

3.8
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Recommend to a friend
Approve of CEO
Meraki General Manager Todd Nightingale
Todd Nightingale
133 Ratings
  • Helpful (1)

    "Great company and culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Success Manager in San Francisco, CA
    Current Employee - Customer Success Manager in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Meraki full-time (More than 3 years)

    Pros

    Great company, culture, product and people. Meraki is great to work for and i'm very happy in a challenging and appreciated role.

    Cons

    Getting a feature request prioritized for clients is very challenging.

See All 259 Reviews

Meraki Photos

Meraki photo of: Cisco Meraki Holiday SF Holiday Party 2018
Meraki photo of: Cisco Meraki Holiday SF Holiday Party 2018
Meraki photo of: Cisco Meraki Holiday SF Holiday Party 2018
Meraki photo of: Cisco Meraki Holiday SF Holiday Party 2018
Meraki photo of: Cisco Meraki Holiday SF Holiday Party 2018
Meraki photo of: Cisco Meraki Holiday SF Holiday Party 2018
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Meraki Interviews

Experience

Experience
58%
19%
23%

Getting an Interview

Getting an Interview
37%
24%
17%
15
3
2
2

Difficulty

3.0
Average

Difficulty

Hard
Average
Easy
  1. Helpful (1)  

    Consulting Sales Engineer Interview

    Anonymous Interview Candidate in San Francisco, CA
    No Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied through a staffing agency. The process took 2 weeks. I interviewed at Meraki (San Francisco, CA) in June 2015.

    Interview

    I was contacted by a staffing agency. I first spoke with the agency and they introduced the role. After submitting my resume, I got a call a day later from the Meraki recruiter to set up an introductory call. That call lasted 20 minutes and he went over my career history, salary, and goals. The recruiter sent over a list of technical topics to prepare for during the next round.

    My first real discussion was with an engineer. They asked about routing, wireless, security and mobile questions. It sounded like the engineer was reading off a set list of questions. I passed and the recruiter set up a video webex with the hiring manager. With the manager, we went over career history again, education, and some technical topics. A day later I got an email saying I wasn't selected.

    I would have appreciated some feedback because I thought I did pretty well on all interviews. I'm not sure where I could have improved. Overall, average interview experience.

    Interview Questions

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Meraki Awards & Accolades

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