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Mercy Overview

Chesterfield, MO
10000+ employees
Nonprofit Organization
Health Care Services & Hospitals
$100 to $500 million (USD) per year
Mercy, named one of the top five large U.S. health systems for four consecutive years (2016 to 2019) by IBM Watson Health, serves millions annually. Mercy includes more than 40 acute care, managed and specialty (heart, children’s, orthopedic and rehab) hospitals ... Read more

Mission: As the Sisters of Mercy before us, we bring to life the healing ministry of Jesus through our compassionate care and exceptional service.

Company Updates

  • It's more fitting than ever that 2020 is Year of the Nurse. Our story began with the Walking Sisters in Dublin and continues with the care provided during the COVID-19 pandemic. It is a rare treat when we get to pause from the stresses around us to celebrate – and that is exactly what we get to do today! Throughout #NursesWeek, we celebrate and honor our nurses – thanking them for what they do every day of the year!

  • Mercy Hospitals Earn Straight A Status for Keeping Patients Safe! We got an A grade again! " really highlights the great work done by our teams – those at the bedside, those who keep our space clean and everyone else who goes above the call year after year."

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Mercy Video

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Mercy – Why Work With Us?


Transforming the Health of Our Communities.


Mercy, named one of the top five large U.S. health systems for four consecutive years (2016 to 2019) by IBM Watson Health, serves millions annually. Mercy includes more than 40 acute care, managed and specialty (heart, children’s, orthopedic and rehab) hospitals, 900 physician practices and outpatient facilities, 45,000 co-workers and 2,400 Mercy Clinic physicians in Arkansas, Kansas, Missouri and Oklahoma. Mercy also has clinics, outpatient services and outreach ministries in Arkansas, Louisiana, Mississippi and Texas. In addition, Mercy's IT division, Mercy Technology Services, and Mercy Virtual commercially serve providers and patients from coast to coast.


Mercy Heritage

  • The Sisters of Mercy were founded by Catherine McAuley, a Catholic woman, almost 200 years ago in the bleakest of societies, Dublin, Ireland. Women didn't have equal citizenship with men, a voice in government or the right to vote, and religious strife was common among Catholics and Protestants.
  • The first House of Mercy opens in 1827 in Dublin, Ireland.
  • The Sisters of Mercy were among one of the world's first religious orders not to be cloistered - confined to prayer and quietness within a convent. Instead, the Sisters went out into the communities where they lived to feed the hungry, care for the sick and provide education. They were lovingly named the "Walking Sisters" because of this unique attribute.
  • The Sisters of Mercy take a fourth vow of service to the poor, sick and uneducated, in addition to the traditional three vows of all religious orders: chastity, poverty and obedience.
  • During the Crimean War, in the mid 1800s, the Sisters of Mercy worked alongside Florence Nightingale. Mercy's nursing model today was influenced by Nightingale and the care she provided alongside the Sisters of Mercy.
  • The first Mercy hospital in the world opened in Pittsburgh, Pennsylvania, in 1857.
  • In the late 1800s, the Sisters of Mercy in St. Louis worked with United Railways Company to offer its employees the first pre-paid health insurance in the country. Around the same time, the Sisters of Mercy in Joplin, Missouri, did something similar by offering care to miners for as little as 25 cents a week.
  • By the late 1800s, the Sisters of Mercy founded more schools than any other religious order in the English-speaking world.
  • The Central Bank of Ireland honored Mercy founder Catherine McAuley for her impact on Irish culture by putting her picture on a £5 note.
  • Many of the thriving hospitals built by the Sisters of Mercy began in unexpected places thanks to their foresight of how the population would shift - Mercy Hospital St. Louis was once an apple orchard and Mercy Hospital Oklahoma City was built on a cow pasture.
  • The Sisters of Mercy are currently seeking sainthood through the Roman Catholic Church for founder Catherine McAuley. She has already passed the first of three steps and has been declared venerable.
  • Sisters of Mercy Health System, which was formed in 1986, transitions in 2011 to one name - Mercy - across four states.

Mercy Hospitals

Mercy operates acute care, specialty care and critical access hospitals in communities across four states.

Mercy Clinic

Across four states, a team of more than 2,100 Mercy primary and specialty care physicians, 600 advanced practitioners and supporting staff deliver health care services through more than 300 offices. 

Outreach Ministries

Mercy serves a variety of special needs, particularly for low-income patients, in Louisiana, Mississippi and Texas.


  • Mercy Virtual Care Center is the world's first - dedicated entirely to care outside its own walls, monitoring patients 24/7/365 using high-speed data and video connections and medically intervening when and where patients need it with a comprehensive team approach.
  • Among the first organizations in the U.S. to have a comprehensive, integrated electronic health record that provides real-time, paperless access to patient information.
  • MyMercy, a free service, allows patients to connect online with their doctors, plus see medical information, view test results, renew prescriptions, schedule appointments and e-visits using a personal computer, tablet or smartphone.
  • Health Information and Management Systems Society, a global leader in health care technology, designated Mercy a stage six of a seven-stage process, joining the ranks of health care leaders such as Johns Hopkins and Mayo Clinic.
  • $60 million data center provides fail-safe protection and power. When an EF5 tornado struck Mercy’s Joplin facility in 2011, patient records electronically backed up at offsite data center were immediately available. 
  • vICU, the largest single hub electronic ICU in the nation, provides 24-hour vigilance to critically ill patients. Alongside on-site medical teams, high-definition cameras and sophisticated technology allow specialized ICU physicians and nurses in a central command center to expand each patient’s care team. 


  • Named one of the top five large U.S. health systems from 2016 to 2019 by IBM Watson Health, with the only independent study of its kind to combine rigorous analysis of patient care for more than 300 health systems and nearly 3,000 hospitals.
  • Named a top American employer by Forbes magazine, ranking 108 among 500 employers in the U.S. and spanning 25 industries.
  • Named 2018 "Most Wired" health care organization by the American Hospital Association - the fifteenth time since 1999.
  • Named one of the world's top health care supply chain operations
  • Ranked as the fourth largest medical group in the U.S. based on a report by SK&A, a leading provider of health care data, compliance solutions and market research. Mercy Clinic, Mercy's physician-governed group of medical providers, is in the company of Kaiser Permanente Medical Group (No. 1), Cleveland Clinic (No. 2) and Mayo Clinic (No. 3).
  • Ranked the seventh largest Catholic health care system in the nation.
  • Named an "Elite 100" finalist by InformationWeek for Mercy's information technology, alongside top business technology innovators such as Coca-Cola, FedEx and Boeing.
  • Named "Project of the Year" by construction insiders for Mercy's storm-hardened hospital in Joplin, Missouri, that has set the standard in tornado readiness.


  • Mercy was honored with a "Green Initiative" Award from the Webster Groves/Shrewsbury/Rock Hill Chamber of Commerce at the chamber's annual Heart of the Community awards banquet. The honor recognizes Mercy's recent elimination of bottled water sales at all locations. The bottles were replaced by more than 40,000 reusable water vessels that were given to co-workers, physicians and volunteers. Where reusable cups are not possible, Mercy switched from foam or plastic cups to paper cups. In addition to conserving water and energy, the initiative also is keeping an estimated 491,000 plastic water bottles out of landfills.
  • In Fiscal Year 2012, Mercy saved more than $2 million and diverted more than 80,000 pounds of waste from local landfills. Since beginning a green initiative in 2009 that involves reprocessing medical devices, Mercy has more than doubled its savings and quadrupled the amount of waste that no longer goes to landfills.


Bringing Healing Ministry to Life Mercy’s Mission.

As the Sisters of Mercy before us, we bring to life the healing ministry of Jesus through our compassionate care and exceptional service.

The mission statement of Mercy is an inspiring reminder of our calling. It also unites and directs activities across our entire health and human services ministry.

Mercy’s Vision

We are the people of Mercy Health Ministry. Together, we are pioneering a new model of care. We will relentlessly pursue our goal to get health care right. Everywhere and every way that Mercy serves, we will deliver a transformative health experience.

Mercy’s Values

Our values and charism support our mission. They describe our culture in more detail, and many of these qualities and ideas can be found in how we work each day.

  • Dignity: We cherish each person as created in the image of God.
  • Excellence: We give only the best for those entrusted to our care.
  • Justice: We pledge to be in right relationship with one another, with a particular concern for the economically poor.
  • Service: We seek out and put the needs of others first.
  • Stewardship: We use our talents and resources wisely to strengthen Mercy, which is a ministry of the church.

While all five values are important to how we make decisions, dignity is the base on which all the others rest. Because all people are created in the image and likeness of God, each person deserves to be treated with respect.


Our Spirit...It Makes a Difference!

We’re actively working to make health care easier, more personal and compassionate for the 3 million lives we touch each year. We use new technology and ideas to serve patients. But more importantly, we rely on the dedication and commitment of people like you to make it work.

When you join Mercy, you are part of a community that is embracing a new way to care for people. You’ll not only build your skills and grow in your career, you’ll know you are delivering a better experience for patients and their families.

People are called to Mercy for many reasons, and those same feelings cause many of them to serve with us for many years. Some describe it “feeling at home.” Others share a passion to serve their community. And some simply understand the importance of helping people. We invite you to discover why Mercy is so unique, and how you can become a part of our mission to create a better health care experience.

Mercy is an equal opportunity employer valuing the diversity and inherent dignity of all job seekers. We do not discriminate based upon race, color, religion, age, sex (including pregnancy), sexual orientation, national origin, ancestry, disability, veteran status, genetic information, gender identity, or any other applicable legally protected status. Mercy is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our application process. If you need assistance or an accommodation due to a disability, please contact us by sending an email to or calling 844-628-3401.

*Please note: Emails and phone calls not related to disability accommodations will not receive a response.


Caring for Co-workers Who Care for Our Communities

Your health, well-being and development are important to you, and they are equally valued by Mercy. Mercy co-workers enjoy a variety of benefits that allow them to take care of themselves and their families.

A brief summary of benefits our co-workers receive:

  • Day-one comprehensive Medical, Dental and Vision insurance for full-time and part-time co-workers
  • Mercy-paid Life Insurance for full-time co-workers
  • Long-Term Disability Coverage
  • Paid Time Off (vacation, holiday and sick paid time off)
  • Retirement program which includes an employer match plus an employer contribution based on years of service
  • Employee Assistance Plan for full-time and part-time co-workers and their immediate family members
  • Tuition Reimbursement for full-time and part-time co-workers

To learn more, please visit


Rooted in the healing ministry of Jesus and inspired by the Sisters of Mercy tradition of caring, Mercy continues to touch the lives of 3 million patients annually. We serve communities in Arkansas, Kansas, Missouri and Oklahoma, with outreach ministries in Texas, Louisiana and Mississippi.

Today, we are building upon our legacy of listening and developing healthier communities. Through surveys and community roundtable meetings, we listen intently to the voice of those we serve.

Now, under the united name of Mercy, we are more prepared than ever to face the health care challenges of our day and deliver on the promise of more personal, coordinated and comprehensive care.

We urge you to explore where Mercy lives in your community and help us build a healthier future.

Mercy Reviews

  • Featured Review

    Helpful (1)

    "Wonder place for employment"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Nurse Technician in Kingfisher, OK
    Current Employee - Nurse Technician in Kingfisher, OK

    I have been working at Mercy part-time (Less than a year)


    Wonderful staff, awesome management. I thoroughly enjoy working with some amazing nurses. Willing to teach anything. The co-workers are pretty great!


    I currently have no cons!

    Advice to Management

    Flexibility is superb, especially with my nursing school schedule!!

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Mercy Photos

Mercy photo of: A legacy of care
Mercy photo of: Mercy Virtual Care Center
Mercy photo of: Your life is our life's work.
Mercy photo of: Mercy Urgent Care
Mercy photo of: Your life is our life's work.
Mercy photo of: Your life is our life's work.
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Mercy Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview


    Nurse Interview

    Anonymous Employee in Rogers, AR
    Accepted Offer
    Positive Experience
    Average Interview


    I applied online. The process took 2 weeks. I interviewed at Mercy (Rogers, AR).


    Interviewed with HR and then the manager. Interviewed and Hired in a week. The questions were pretty standard and situational. They were pretty welcoming and easy to talk to.

    Interview Questions

    • What does compassionate care look like?   1 Answer
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Mercy Awards & Accolades

  • Truven Top 100 Hospitals, Modern Healthcare, 2016
  • Truven Top 15 Health Systems, Truven Health Analytics, 2016
  • America's Best Employers, Forbes, 2016
  • Gold Level: American Heart Association’s Workplace Health Achievement Index, American Heart Association, 2019
  • 2019 CHIME HealthCare's Most Wired Award, American Hospital Associate and College of Healthcare Information Management Executives (CHIME), 2019
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