Working at Mercy Medical Center (OH) | Glassdoor

Mercy Medical Center (OH) Overview

Canton, OH
1001 to 5000 employees
Nonprofit Organization
Health Care Services & Hospitals
$100 to $500 million (USD) per year
Mercy Medical Center, a ministry of the Sisters of Charity Health System, operates a 476-bed hospital serving Stark, Carroll, Wayne, Holmes and Tuscarawas Counties and parts of Southeastern Ohio. It has 620 members on its medical staff and employs 2,500 people. Mercy also ... Read more

Mission: We continue Christ's healing ministry by providing quality, compassionate, accessible and affordable care for the whole person, regardless of ability to pay.

Company Updates

  • Paul Hiltz Named President and CEO of Mercy Medical Center:

    Sisters of Charity Health System Names Paul Hiltz President & CEO of Mercy Medical Center - Mercy Medical Center

    CLEVELAND, OH - OCTOBER 22, 2018 - The Sisters of Charity Health System has announced the permanent placement of Paul C. Hiltz, FACHE, as president & CEO of Mercy Medical Center in Canton, OH. Hiltz has served in this role in an interim capacity.

  • Mercy Medical Center is seeking a Boiler Operator to join our team of skilled Plant and Engineering associates:

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Mercy Medical Center (OH) – Why Work For Us?

A Message from Paul C. Hiltz 


President & CEO of Mercy Medical Center

Dedicated to excellence. Devoted to healing. Mercy Medical Center has championed both for more than 100 years. Staying true to our mission of providing quality and compassionate care means we continue to invest in state-of-the-art technology and services, while our healthcare team cares for body, mind and spirit of those we serve.

At, you’ll learn more about Mercy’s dedication to excellence. Offering our area’s most experienced robotic surgery center; nationally recognized heart and cancer centers; family-focused intensive care unit and more, Mercy continues to offer some of the latest medical advancements available right here in our community.

You’ll also learn more about our physicians, employees and volunteers’ dedication to serving our patients, because healthcare is about more than diagnosing and treating medical conditions. It’s about people. Your family member, your friend, your neighbor.

I’m proud to be part of a faith-based medical center that has served our community for over a century. Dedicated to excellence and devoted to healing, we are committed to being the best because our community depends on us.

Paul Hiltz

President & CEO, Mercy Medical Center



As a Catholic health care organization, our mission at Mercy Medical Center is to continue Christ's healing ministry by providing quality, compassionate, accessible and affordable care for the whole person.


Mercy Medical Center is the provider and employer of choice for quality, cost effective health care in Stark County and surrounding communities. We are a model of community health care demonstrating service excellence and providing wellness, education, and outreach to our community. As an integral part of the Sisters of Charity Health System and in partnership with physicians, we are recognized for excellence in all aspects of patient care.


RESPECT: Each person is uniquely created by God, therefore, each life is sacred. We treat every person with dignity, promoting an inclusive, collaborative environment where all are empowered to work together.

EXCELLENCE: We excel in our care of patients through competent employees and volunteers, continuous improvement, advanced technology, and on-going education. We provide excellence in clinical programs, service principles, and efficient use of resources.

ATTITUDE: We demonstrate enthusiasm and courtesy to our patients, co-workers, physicians and visitors, guided by moral and ethical standards.

COMPASSION: We attend to the needs of each person with tender care and empathy by addressing his/her fears, pain and suffering.

HOLISTIC CARE: We work together to meet the physical, emotional and spiritual needs of our patients.

undefinedIn the early 1900s, Rosa Klorer wanted to establish a faith-based hospital in the growing city of Canton. She purchased President William McKinley's former home on North Market Street and presented it to the Diocese of Cleveland for the Sisters of Charity of St. Augustine to use as a hospital which would be open to everyone, rich and poor alike, regardless of religious faith or nationality.

When the Sisters formally opened the 18-bed Mercy Hospital in the McKinley home on September 24, 1908 – the feast day of Our Lady of Mercy – it had been exactly 57 years since the first Sisters left Boulogne sur Mer, France, to care for the orphans and sick of northeast Ohio.

Mercy Hospital soon outgrew its original building and in 1911 opened a new 53-bed facility at 8th Street and North Market. Over the next 38 years, with the help of many generous donations, the hospital continued to expand its facilities and services.

On April 24, 1950, the Timken Foundation of Canton presented the H. H. Timken mansion and its 30.8-acre tract of land at Harrison Avenue and 12th Street N.W. to the Sisters. The reconditioned home, which could accommodate 72 patients, was dedicated in 1952. In 1956, the hospital received full accreditation by the Joint Commission on Accreditation of Hospitals.

Groundbreaking for Timken Mercy Hospital began in 1953 and was completed in 1957. In 1970, the hospital finished its ten-story tower and, on July 11, 1979, broke ground on a $32,000,000 renovation/expansion project, including a new five-story medical office building, a parking garage and updates to 15 hospital departments and areas. Since the early 1980s, Mercy has established eight off-site health centers in Stark, Carroll and Tuscarawas Counties and opened a state-of-the-art intensive care unit in 2009.

During the 1990s, Mercy emerged as a local and national leader in advanced heart care, achieving an impressive list of "firsts" in heart care, including the world's first angioplasty in an emergency department in 1998 and the nation's first accredited chest pain center in 2003 and first fully functioning cardiac catheterization lab in an emergency department in 2006. Mercy has been recognized six times by Truven Health Analytics and twice by U.S. News and World Report as one of the 50 Top Cardiovascular Hospitals in the United States. A Mission: Lifeline Heart Attack Receiving Center, the hospital is one of only four Ohio heart centers in 2013 to be awarded the Mission: Lifeline Gold Performance Achievement Award. Mercy has received this recognition two years in a row.

The hospital’s cancer center has also received the American College of Surgeons Commission on Cancer’s (CoC) Outstanding Achievement Award three times, making Mercy one of a select group of only 75 U.S. health care facilities with accredited cancer programs to receive this national honor for surveys performed in 2014.

Mercy also is the first hospital within a five-county service area to institute a comprehensive, hospital-based dental clinic and dental residency program. Opened in 2007, the dental clinic offers preventive, diagnostic, restorative and emergency dental care for poor and underserved.

For more than 100 years, Mercy's mission has remained unchanged: to continue Christ's healing ministry by providing quality, compassionate, affordable and accessible care for the whole person. As a steward of the legacy of the Sisters of Charity of St. Augustine, Mercy will continue its passion for health care leadership, quality and faith-based service, now and every day of its next 100 years.



A Message from Paul Hiltz, Interim CEO

At Mercy Medical Center, we serve a diverse community. Our patients and their families come to us from many backgrounds and with many different experiences and perspectives. To fulfill our mission of providing quality, compassionate care for the whole person, we must not only recognize, appreciate and affirm diversity – we also need to reflect it.

Our belief in treating every person with dignity and respect begins with our own employees. We are committed to building a diverse and innovative workforce. Through our diversity initiatives, we foster sensitivity and inclusion; openness to new ideas; positive, professional attitudes; and a culture that values individuals and inspires them to excellence.

This commitment flows from more than a century of healthcare ministry, outreach and advocacy for all. It also shapes and defines our relationships with business partners, suppliers, local agencies and members of the community.

We want everyone who comes in contact with Mercy to know we celebrate diversity, even as we work together to further our shared mission.

Paul Hiltz, FACHE
Interim CEO

Mercy Medical Center (OH) Reviews

  • Helpful (2)

    "Positive Learning Experience"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Patient Transporter in Baltimore, MD
    Former Employee - Patient Transporter in Baltimore, MD
    Positive Outlook
    No opinion of CEO

    I worked at Mercy Medical Center (OH) part-time (More than a year)


    Work atmosphere was pleasant, if you're used to the city and its idiosyncrasies.
    Benefits were nice, as were the regular pay raises. Keeps you on your toes, literally.


    Management was a bit stiff and equipment was often disregarded and in disrepair, if not completely outdated.

    Advice to Management

    Invest in updated equipment and protocol for its maintenance; it's one of the most overlooked yet vital aspects of the patient experience. Also keep up the hard work! :)

See All 84 Reviews

Mercy Medical Center (OH) Photos

Mercy Medical Center (OH) photo of: Mercy's main entrance
Mercy Medical Center (OH) photo of: Mercy Health Center of Massillon
Mercy Medical Center (OH) photo of: Healing Harmonies
Mercy Medical Center (OH) photo of: Mercy Medical Center's main entrance.
Mercy Medical Center (OH) photo of: Mercy Health Center of Plain
Mercy Medical Center (OH) photo of: Mercy Health Center of Tuscarawas County
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Mercy Medical Center (OH) Interviews



Getting an Interview

Getting an Interview





    Staff RN Interview

    Anonymous Employee in Canton, OH
    Accepted Offer
    Negative Experience
    Easy Interview


    I applied online. The process took 3 weeks. I interviewed at Mercy Medical Center (OH) (Canton, OH) in February 2015.


    After I applied online, HR never called. A unit manager from another department than I had applied to called and asked me to come in. I only met with the Unit Manager. HR never interviewed me. I wasn't really even interviewed. Only asked when I could work and when I could start. HR was very difficult to get in touch with when I had questions.

    Interview Questions

    • I think they may have just been desperate to fill positions on this particular floor. Basically the only questons she asked me were what was my availability and how soon could I start.   1 Answer


    I wasn't given the opportunity to negotiate.

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Mercy Medical Center (OH) Awards & Accolades

Let us know if we're missing any workplace or industry recognition – Add Awards

Pledges & Certifications

Veteran Hiring Commitment

Committed to helping America's military veterans find work

Pay Equality Pledge

Committed to paying equitably for equal work & experience

Diversity Commitment

Has programs that support a diverse and inclusive workforce

Work at Mercy Medical Center (OH)? Share Your Experiences

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