Mission: Our vision is to become the worldwide leader in branded, location-based, family entertainment.
I worked at Merlin Entertainments full-time (More than 3 years)
Great benefits (discounts in theme parks, free admission to theme parks, full health plans for full-time), fun employee activities, working with LEGO, some opportunities for growth, decent wages
Some favoritism within mid to upper management, regardless of department (not so much high school drama as politics), subpar communication to employees and between different departments, incomplete training modules, sometimes too much emphasis on saving time and money as opposed to quality and excellent customer service
Advice to Management
Truly listen to your entry-level employees; 90% of the time there a true, logical reason why they say a certain company or policy isn't working. They're on the front lines - they know! If there's a business reason why something can't be changed, TELL them and tell them why, so they can understand.
Mainly, IMPROVE YOUR COMMUNICATION within the company, all aspects. Hire a specialist, or better yet create the job and promote from within; a current employee should know what's going on and what needs to be done to communicate to all relevant parties.
I applied online. The process took 2+ months. I interviewed at Merlin Entertainments (Orlando, FL) in March 2017.
Applied online. Recruiter reached out for a screening. It was difficult to work with the recruiter - he wouldn't schedule a time even though I asked multiple times. He seemed to expect me to be available whenever he called and he was never able to answer when I reached out to him. It would have been more efficient to schedule a time. Met with hiring manager a few months later for an in person interview. Very nice guy but did not ask me many questions and mostly talked about the position.
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