Working at Merlin Entertainments | Glassdoor

Merlin Entertainments Overview

Poole, England (UK)
10000+ employees
1999
Company - Public (MERL)
Arts, Entertainment & Recreation
$1 to $2 billion (USD) per year
Universal Studios, Disney Parks & Resorts
We believe that the Merlin Entertainments Group is the most exciting leisure company in the world. Our aim is simple, but challenging; to deliver unique, memorable and rewarding experiences to millions of visitors across the globe every year.

Our market ... Read more

Mission: Our vision is to become the worldwide leader in branded, location-based, family entertainment.

Merlin Entertainments Reviews

3.0
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Merlin Entertainments CEO Nick Varney
Nick Varney
101 Ratings
  • "Good Company"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Winter Haven, FL
    Former Employee - Anonymous Employee in Winter Haven, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Merlin Entertainments full-time (More than 3 years)

    Pros

    Great benefits (discounts in theme parks, free admission to theme parks, full health plans for full-time), fun employee activities, working with LEGO, some opportunities for growth, decent wages

    Cons

    Some favoritism within mid to upper management, regardless of department (not so much high school drama as politics), subpar communication to employees and between different departments, incomplete training modules, sometimes too much emphasis on saving time and money as opposed to quality and excellent customer service

    Advice to Management

    Truly listen to your entry-level employees; 90% of the time there a true, logical reason why they say a certain company or policy isn't working. They're on the front lines - they know! If there's a business reason why something can't be changed, TELL them and tell them why, so they can understand.

    Mainly, IMPROVE YOUR COMMUNICATION within the company, all aspects. Hire a specialist, or better yet create the job and promote from within; a current employee should know what's going on and what needs to be done to communicate to all relevant parties.

See All 221 Reviews

Merlin Entertainments Photos

Merlin Entertainments photo of: Lego Land Florida Main Entrance
Merlin Entertainments photo of: Wonder inspiring
Merlin Entertainments photo of: Inside
Merlin Entertainments photo of: Court
Merlin Entertainments photo of: Front
Merlin Entertainments photo of: Working at ticket window
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Merlin Entertainments Interviews

Experience

Experience
69%
13%
16%

Getting an Interview

Getting an Interview
80%
7%
4%
4
2
1

Difficulty

2.5
Average

Difficulty

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Average
Easy
  1.  

    Hospitality Sales Representative Interview

    Anonymous Interview Candidate in Orlando, FL
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 2+ months. I interviewed at Merlin Entertainments (Orlando, FL) in March 2017.

    Interview

    Applied online. Recruiter reached out for a screening. It was difficult to work with the recruiter - he wouldn't schedule a time even though I asked multiple times. He seemed to expect me to be available whenever he called and he was never able to answer when I reached out to him. It would have been more efficient to schedule a time. Met with hiring manager a few months later for an in person interview. Very nice guy but did not ask me many questions and mostly talked about the position.

    Interview Questions

See All 72 Interviews

Merlin Entertainments Awards & Accolades

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