I have been working at MicroMenders full-time (More than 3 years)
In the face of a rapidly changing Information Technology Service landscape, MicroMenders remains at the forefront, by evolving our service offering and solution set to meet clients' business objectives and encourage their growth. The company encourages upward growth and mobility from within, and all employees have the ability to shape operational processes and efficiency. The work/life balance is a priority for this firm and contributes to the longevity of employees. Customer satisfaction is the gauge by which the firm operates, as the corporate vision shifts to establishing us as Business partners to our clients, as opposed to a vendor.
Team-building events and all-hands meetings need to be a priority, in addition to lateral communications between the teams. Additional oversight and productivity metrics need to be applied to the work-from-home "culture," and a health/wellness plan for all employees would be beneficial.
Advice to Management
I would advise the addition of mid-level managers in two key divisions of the business, to ensure the effective management of staff and to align the teams with corporate objectives.
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