Working at Midland Credit Management | Glassdoor

Midland Credit Management Overview

San Diego, CA
5001 to 10000 employees
Subsidiary or Business Segment
Banks & Credit Unions
$1 to $2 billion (USD) per year
Midland Credit Management (MCM) is a company that helps consumers resolve past-due financial obligations. By providing education and payment plans, we help consumers start down the path of resolving their outstanding obligations.

Company Updates

  • MCM employees in San Diego recently served lunch at Serving Seniors, a nonprofit that provides programs and services to older adults living in poverty.

  • At MCM, we believe that regular engagement and participation with our #CSR partners helps us to build stronger communities where we live and operate. At MCM India, these relationships are leveraged to create a better future for our beneficiaries, the children at Rainbow Homes in Delhi. To this end, our leadership team recently visited Rainbow Homes to understand what more we can do to support them in their endeavors. Our Legal team planned an educational outing for the children and took them to watch a show at the local planetarium, a most rewarding experience!

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Midland Credit Management – Why Work For Us?

Established in 1953, Midland Credit Management, Inc. (MCM), a wholly-owned subsidiary of Encore Capital Group, Inc., is a specialty finance company providing debt recovery solutions for consumers across a broad range of assets. We purchase portfolios of defaulted consumer receivables and manage them by partnering with our consumers as they repay their obligations and work toward financial recovery.

In 2011, we introduced the industry’s first Consumer Bill of Rights codifying our commitment to working with our consumers through mutual engagement, understanding, collaboration and respect. Ultimately, we help our consumers recover from financial difficulty and turn towards a path of economic empowerment.

With over 4,000 employees worldwide, MCM is headquartered in San Diego, California, and maintains domestic and international operations across the United States, Costa Rica, and India.

Consumer Experience

Midland Credit Management has met the Standards of Better Business Bureau (BBB) Accreditation for nearly 20 years, which include a commitment to make a good faith effort to resolve any consumer complaints. We take pride in our clear and honest communications with our consumers. At MCM, we strive to deliver the best consumer experience in the industry. But don’t take our word for it, read what some of our consumers have said about their experience with Midland Credit Management.

Industry Leader

Over our decades in business, helping millions of consumers, MCM has solidified strong, lasting relationships with major financial institutions and credit bureaus. These organizations understand that we have a commitment to consumers. A commitment we show daily through our consumer support services and help center. Midland Credit Management understands that life happens, and financial difficulties can impact anyone. Because of this, our consumer support service specialists are available to assist consumers, and our account managers can offer customized plans to fit the needs of nearly any consumer.

Commitment to Consumers

Your ultimate goal is to repay your debt, and we are familiar with the financial demands placed on you. In all that we do, we strive to treat consumers with respect and integrity. We are committed to engaging in dialogue that is respectful and constructive, creating solutions for our consumers that resolve their obligations, and ensuring that those who work on our behalf adhere to these same standards.

MCM Corporate Social Responsibility

Our Corporate Social Responsibility (CSR) programs represent our commitment to giving back to the communities that we call our own. Our mission is to support economic empowerment through education, job training, and basic support services of our consumers and the communities we operate in. Our CSR programs support these efforts with financial literacy education in our Money Matters curriculum, employee volunteerism, direct and matching charitable donations, and strategic nonprofit partnerships.

We help thousands of families in our communities and beyond.

  • 40 Habitat for Humanity homes built
  • 700 children and women tutored through Literacy India
  • Gold-Level Presidential Volunteer Service Award in 2015, 2016, 2017, 2018
  • Over 1,000 charities received matching donations
  • Created Money Matters, a financial literacy program for high school and college students taught by employee volunteers to over 2,000 students

Real Commitment. Real Impact.

  • 5,000 charities supported by corporate donations
  • 30,000+ volunteer hours globally
  • 1.4 million in charitable giving

Midland Credit Management Reviews

  • Featured Review

    Helpful (1)

    "Best company to work for"

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Midland Credit Management full-time


    Leadership, employee experience, work life balance, fairness in decision making, employees are the only asset


    none i can think of

    Advice to Management

    Keep motivating the teams.

See All 34 Reviews

Midland Credit Management Photos

Midland Credit Management photo of: Serving Seniors
Midland Credit Management photo of: Serving Seniors
Midland Credit Management photo of: MCM in the Community
Midland Credit Management photo of: Global Volunteer Day 2019
Midland Credit Management photo of: San Diego executives decorate playhouses for local military families.
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Midland Credit Management Interviews



Getting an Interview

Getting an Interview




  1. Helpful (2)  

    Resident Expert Interview

    Anonymous Employee in Gurgaon, Haryana (India)
    Accepted Offer
    Positive Experience
    Easy Interview


    I applied in-person. I interviewed at Midland Credit Management (Gurgaon, Haryana (India)) in January 2014.


    Over the phone they take telephonic interview and then they call for face to face interaction. Then HR round. That is the final round and they give you offer letter and joining date.

    Interview Questions

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Midland Credit Management Awards & Accolades

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