Working at MindTouch, Inc. | Glassdoor

MindTouch, Inc. Overview

San Diego, CA
51 to 200 employees
2005
Company - Private
Computer Hardware & Software
$10 to $25 million (USD) per year
MindTouch is a SaaS company building self-service software that scales. Based in San Diego, MindTouch was named one of the 2017 Hot 100 best privately held software companies by JMP Securities and is customer-obsessed with 43 million monthly users. Learn more at ... Read more

Mission: MindTouch is built on two key principles:

-Deliver a product that our customers love so much they recommend it to others.

-Create a culture that attracts smart, good people who want to work hard and achieve great things together.

Company Updates

  • MindTouch Office Featured in Hughes Marino Spaces We Love | MindTouch Blog

    The MindTouch office was recently featured in the Hughes Marino Spaces We Love blog. The post includes a wonderful write-up and some great high-res shots of our space. Take a moment to read to the post to take a closer look at where all the magic happens.

  • What a privilege to call San Diego home. Every day, our downtown office offers employees 360-degree views of America’s Finest City. On game days, we see the blimp circling PETCO Park. There’s traffic inching along the Coronado Bridge in the distance. All the hubbub of the surrounding neighborhoods, from East Village to Golden Hill and beyond. We see the sun rise and set, watch the airplanes landing throughout the day while we work on making the best customer self-service software on the planet.

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MindTouch, Inc. – Why Work For Us?


Our Company
MindTouch is a SaaS company building self-service software that scales. Based in San Diego, MindTouch was named one of the 2017 Hot 100 best privately held software companies by JMP Securities and is customer-obsessed with 43 million monthly users.

Our Product
MindTouch is a smarter knowledge base that allows support teams to create and publish content into a customizable self-service experience. Extra capabilities include multiple API endpoints, CRM integrations, and powerful reports. With MindTouch, your customers find your expert knowledge whenever and wherever they need it. Get a demo today: https://mindtouch.com/demo/

                                      

Being a MindToucher means working with enthusiastic, intelligent, and collaborative people who care about each other and their customer’s success. Transparent and communicative executives encourage us to question assumptions and even make mistakes, as long as we apply lessons-learned and share our results.

                
 

Every day, our downtown office offers employees 360-degree views of America’s Finest City. On game days, we see the blimp circling PETCO Park. There’s traffic inching along the Coronado Bridge in the distance. All the hubbub of the surrounding neighborhoods, from East Village to Golden Hill and beyond. We see the sun rise and set, watch the airplanes landing throughout the day while we work on making the best customer self-service software on the planet.

MindTouch, Inc. Reviews

4.4
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MindTouch, Inc. CEO Aaron Rice
Aaron Rice
1 Rating
  • "Continued Success under new CEO"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MindTouch, Inc. full-time (More than 8 years)

    Pros

    Team atmosphere with transparency across departments and initiatives. The product continues to drive current client success and new partnerships will help drive new sales verticals.

    Cons

    Younger team members can lacks professionalism.

    Advice to Management

    Continue to demand the best from all employees.

See All 63 Reviews

MindTouch, Inc. Photos

MindTouch, Inc. photo of: Limbo at the Luau
MindTouch, Inc. photo of: Startup Fair
MindTouch, Inc. photo of: Startup Week
MindTouch, Inc. photo of: CEO - Aaron Rice
MindTouch, Inc. photo of: Startup Crawl
MindTouch, Inc. photo of: MindTouch'ers
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MindTouch, Inc. Interviews

Experience

Experience
25%
42%
33%

Getting an Interview

Getting an Interview
64%
18%
18%

Difficulty

3.2
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

     

    Software Test Engineer Interview

    Anonymous Employee in San Diego, CA
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through an employee referral. The process took 2+ months. I interviewed at MindTouch, Inc. (San Diego, CA) in July 2016.

    Interview

    Chris, the recruiter, organized each phone interview and kept me updated about my place in the hiring process. He really added a lot to my understanding and positive experiences while interviewing with MindTouch.
    It all started with a phone screening with the Manager of the Test Engineer Team. This was followed by an onsite interview with several people in 1 day; a technical interview with the same Manager, a cultural interview with 2 other members of the team, and then an interview with the Director of Engineering Operations. I was called back about a month and a half later for another onsite interview with the COO, or self described "conductor" of the organization. A week later I went in for my final onsite interview with the Director of Engineering/CTO.
    It was interesting because I learned about myself every time I spoke with a new person from MindTouch. Information I learned about the MindTouch culture and processes resonated with me, and I'm so excited to be a part of the family.

    Interview Questions

    • I was asked about my typical workday/workflow within the QA software engineering cycle at my previous company.   Answer Question
See All 13 Interviews

MindTouch, Inc. Awards & Accolades

  • Hot Company San Diego, Owler, 2016
  • Most Innovative CEO of the Year, SDBJ, 2014
  • Best Places to Work in San Diego (Small), Best Companies Group, 2009
  • Most Admired CEO of the Year (Aaron Fulkerson), San Diego Business Journal, 2010
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