Mission: MindTouch is built on two key principles:
-Deliver a product that our customers love so much they recommend it to others.
-Create a culture that attracts smart, good people who want to work hard and achieve great things together.
What a privilege to call San Diego home. Every day, our downtown office offers employees 360-degree views of America’s Finest City. On game days, we see the blimp circling PETCO Park. There’s traffic inching along the Coronado Bridge in the distance. All the hubbub of the surrounding neighborhoods, from East Village to Golden Hill and beyond. We see the sun rise and set, watch the airplanes landing throughout the day while we work on making the best customer self-service software on the planet.
MindTouch is a SaaS company building self-service software that scales. Based in San Diego, MindTouch was named one of the 2017 Hot 100 best privately held software companies by JMP Securities and is customer-obsessed with 43 million monthly users.
MindTouch is a smarter knowledge base that allows support teams to create and publish content into a customizable self-service experience. Extra capabilities include multiple API endpoints, CRM integrations, and powerful reports. With MindTouch, your customers find your expert knowledge whenever and wherever they need it. Get a demo today: https://mindtouch.com/demo/
Being a MindToucher means working with enthusiastic, intelligent, and collaborative people who care about each other and their customer’s success. Transparent and communicative executives encourage us to question assumptions and even make mistakes, as long as we apply lessons-learned and share our results.
Every day, our downtown office offers employees 360-degree views of America’s Finest City. On game days, we see the blimp circling PETCO Park. There’s traffic inching along the Coronado Bridge in the distance. All the hubbub of the surrounding neighborhoods, from East Village to Golden Hill and beyond. We see the sun rise and set, watch the airplanes landing throughout the day while we work on making the best customer self-service software on the planet.
I have been working at MindTouch, Inc. full-time (More than a year)
–A good mix of talented, growth-oriented people
–Lately, a renewed focus on customer-centricity has been noticeable and is gaining steam
–The benefits package is something I'd miss if I didn't have it, including catered lunches, credit toward public transportation, gym classes, parking, and a hip workspace downtown
–A good product worth getting behind
–Some departmental silos, though this has improved as of late
–A company not immune to pervasive meeting syndrome
–Sometimes the youth shows
I applied through an employee referral. The process took 2+ months. I interviewed at MindTouch, Inc. (San Diego, CA) in July 2016.
Chris, the recruiter, organized each phone interview and kept me updated about my place in the hiring process. He really added a lot to my understanding and positive experiences while interviewing with MindTouch.
It all started with a phone screening with the Manager of the Test Engineer Team. This was followed by an onsite interview with several people in 1 day; a technical interview with the same Manager, a cultural interview with 2 other members of the team, and then an interview with the Director of Engineering Operations. I was called back about a month and a half later for another onsite interview with the COO, or self described "conductor" of the organization. A week later I went in for my final onsite interview with the Director of Engineering/CTO.
It was interesting because I learned about myself every time I spoke with a new person from MindTouch. Information I learned about the MindTouch culture and processes resonated with me, and I'm so excited to be a part of the family.