Working at MindTouch, Inc. | Glassdoor

MindTouch, Inc. Overview

San Diego, CA
51 to 200 employees
2005
Company - Private
Computer Hardware & Software
$10 to $25 million (USD) per year
MindTouch is a leading provider of enterprise-grade, AI-powered knowledge management
solutions for mid-size to large organizations looking to increase their customers’ lifetime
value. Its knowledge management platform includes solutions for customer ... Read more

Mission: MindTouch is built on two key principles:

-Deliver a product that our customers love so much they recommend it to others.

-Create a culture that attracts smart, good people who want to work hard and achieve great things together.

Company Updates

  • http://glassdoor.com/slink.htm?key=vMltJ

  • MindTouch Office Featured in Hughes Marino Spaces We Love | MindTouch Blog

    The MindTouch office was recently featured in the Hughes Marino Spaces We Love blog. The post includes a wonderful write-up and some great high-res shots of our space. Take a moment to read to the post to take a closer look at where all the magic happens.

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MindTouch, Inc. – Why Work With Us?


Steve and Aaron met at the Advanced Systems Research Team at Microsoft.

 

Steve was perplexed by the persistent lack of innovation around knowledge documentation

systems. To Aaron, it seemed that every company was developing knowledge silos in every

department. These silos were preventing companies and their customers from finding the

answers they need to be successful.

 

They realized that organizations were being held back by bad software. People were struggling

with PDFs that were not mobile-friendly, expensive federated search systems that often did

not work, and knowledge base systems that could not scale to the organizational need. At the

same time, they recognized that people do not want to be guided, forced, or supported—they

want the freedom to self-serve knowledge on demand.

 

Together they designed an innovative, scalable knowledge system to meet certain

requirements:

 

● Deploy quickly with a turnkey setup

● Customize without costly services engagements

● Extend into CRM software, websites, and product interfaces

● Use machine learning to continually improve every time it is used

 

It was time to revolutionize documentation. It was time to allow users to self-serve expert

knowledge on demand.

 

We call it MindTouch.

  

Every day, our downtown office offers employees 360-degree views of America’s Finest City. On game days, we see the blimp circling PETCO Park. There’s traffic inching along the Coronado Bridge in the distance. All the hubbub of the surrounding neighborhoods, from East Village to Golden Hill and beyond. We see the sun rise and set, watch the airplanes landing throughout the day while we work on making the best customer self-service software on the planet.

           
 

Being a MindToucher means working with enthusiastic, intelligent, and collaborative people who care about each other and their customer’s success. Transparent and communicative executives encourage us to question assumptions and even make mistakes, as long as we apply lessons-learned and share our results.

MindTouch, Inc. Reviews

  • Helpful (1)

    "Smart, fun, well-balanced"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President Engineering in San Diego, CA
    Current Employee - Vice President Engineering in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MindTouch, Inc. full-time (Less than a year)

    Pros

    - All MindTouchers I work with genuinely want to do the right thing, and do things the right way
    - Office is really nice and fun location Downtown
    - Regular social activities and fun traditions
    - Smart people who are open to learning from one another
    - Great product, well engineered, and lots more potential

    Cons

    We're not completely through some of the ripples of past organizational changes yet, but I expect that to have settled down in a few months

    Advice to Management

    Stay on the current path; it's working

See All 68 Reviews

MindTouch, Inc. Photos

MindTouch, Inc. photo of: MindTouch made Inc. 500's Fastest Growing Private Companies. WoooHooo!!
MindTouch, Inc. photo of: Beer & Bowling!!
MindTouch, Inc. photo of: Q2 Happy Hour
MindTouch, Inc. photo of: We value our people here at MindTouch
MindTouch, Inc. photo of: Aiming for that STRIKE!!!
MindTouch, Inc. photo of: Company Happy Hour
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MindTouch, Inc. Interviews

Experience

Experience
31%
38%
31%

Getting an Interview

Getting an Interview
66%
17%
17%

Difficulty

3.2
Average

Difficulty

Hard
Average
Easy
  1.  

    QA Engineer Interview

    Anonymous Interview Candidate in San Diego, CA
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1+ week. I interviewed at MindTouch, Inc. (San Diego, CA) in October 2019.

    Interview

    I applied and an internal recruiter named Chris contacted me to start the interview process. We had a quick phone conversation about the position, company and my background. He then referred me to the QA Manager Daniel. Daniel and I had a conversation on the phone about 2 days later about the position with some mildly technical questions. About a half an hour later Chris contacted me and let me know that they wanted me to come in for an in person interview. About a week later I went in for the interview. The interview consisted of 3 parts. First part was with 1 ex-QA engineer(now software engineer) and 1 QA engineer. We talked about my background with some mildly technical questions. The second part was with Daniel the QA manager. This was the coding challenge which was a good challenge but not impossible. The third part was with the Engineering Manager. He spoke to me about my background and more personality and culture fit questions. Once the interview was concluded I was walked to the elevator and told I would be told the results in a few days. I was told the results at the time that was promised. The entire process was very professional and fast. I did not get the job but I did respect the process and the people.

    Interview Questions

    • With the QA Manager - Here is a thumb drive. Upload the csv file onto your computer and write a script that can import the file, manipulate it to render this column's data in between these two values. ( I do not remember the specifics of the data).   1 Answer
    • QA Engineer - Look at this picture of a dashboard and let us know how you would go about testing this feature as a QA Engineer.   1 Answer
See All 14 Interviews

MindTouch, Inc. Awards & Accolades

  • Hot Company San Diego, Owler, 2016
  • Most Innovative CEO of the Year, SDBJ, 2014
  • Best Places to Work in San Diego (Small), Best Companies Group, 2009
  • Most Admired CEO of the Year (Aaron Fulkerson), San Diego Business Journal, 2010
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