Mission: MindTouch is built on two key principles:
-Deliver a product that our customers love so much they recommend it to others.
-Create a culture that attracts smart, good people who want to work hard and achieve great things together.
Steve and Aaron met at the Advanced Systems Research Team at Microsoft.
Steve was perplexed by the persistent lack of innovation around knowledge documentation
systems. To Aaron, it seemed that every company was developing knowledge silos in every
department. These silos were preventing companies and their customers from finding the
answers they need to be successful.
They realized that organizations were being held back by bad software. People were struggling
with PDFs that were not mobile-friendly, expensive federated search systems that often did
not work, and knowledge base systems that could not scale to the organizational need. At the
same time, they recognized that people do not want to be guided, forced, or supported—they
want the freedom to self-serve knowledge on demand.
Together they designed an innovative, scalable knowledge system to meet certain
requirements:
● Deploy quickly with a turnkey setup
● Customize without costly services engagements
● Extend into CRM software, websites, and product interfaces
● Use machine learning to continually improve every time it is used
It was time to revolutionize documentation. It was time to allow users to self-serve expert
knowledge on demand.
We call it MindTouch.
Every day, our downtown office offers employees 360-degree views of America’s Finest City. On game days, we see the blimp circling PETCO Park. There’s traffic inching along the Coronado Bridge in the distance. All the hubbub of the surrounding neighborhoods, from East Village to Golden Hill and beyond. We see the sun rise and set, watch the airplanes landing throughout the day while we work on making the best customer self-service software on the planet.
Being a MindToucher means working with enthusiastic, intelligent, and collaborative people who care about each other and their customer’s success. Transparent and communicative executives encourage us to question assumptions and even make mistakes, as long as we apply lessons-learned and share our results.
Helpful (1)
I have been working at MindTouch, Inc. full-time (Less than a year)
Pros
- All MindTouchers I work with genuinely want to do the right thing, and do things the right way
- Office is really nice and fun location Downtown
- Regular social activities and fun traditions
- Smart people who are open to learning from one another
- Great product, well engineered, and lots more potential
Cons
We're not completely through some of the ripples of past organizational changes yet, but I expect that to have settled down in a few months
Advice to Management
Stay on the current path; it's working
Application
I applied online. The process took 1+ week. I interviewed at MindTouch, Inc. (San Diego, CA) in October 2019.
Interview
I applied and an internal recruiter named Chris contacted me to start the interview process. We had a quick phone conversation about the position, company and my background. He then referred me to the QA Manager Daniel. Daniel and I had a conversation on the phone about 2 days later about the position with some mildly technical questions. About a half an hour later Chris contacted me and let me know that they wanted me to come in for an in person interview. About a week later I went in for the interview. The interview consisted of 3 parts. First part was with 1 ex-QA engineer(now software engineer) and 1 QA engineer. We talked about my background with some mildly technical questions. The second part was with Daniel the QA manager. This was the coding challenge which was a good challenge but not impossible. The third part was with the Engineering Manager. He spoke to me about my background and more personality and culture fit questions. Once the interview was concluded I was walked to the elevator and told I would be told the results in a few days. I was told the results at the time that was promised. The entire process was very professional and fast. I did not get the job but I did respect the process and the people.
Interview Questions
