Working at Miniluxe | Glassdoor

Miniluxe Overview

Boston, MA
201 to 500 employees
2006
Company - Private
Health, Beauty, & Fitness
$10 to $25 million (USD) per year
MiniLuxe is a rapidly growing brand reinventing the nail and waxing industry by creating mini moments of luxury for our clients through clean self-care.

Mission: It’s our mission to help you feel your best everyday with mini moments of luxury. Don’t think of it as selfish to focus on yourself, because putting yourself first feels so good.

Miniluxe – Why Work For Us?


Want to join our party? 

The Power of the Party is our brand standard in delivering a premium guest experience with clean standards that outshine the industry.  When it comes to clean, we mean it, and we’re not just talking hygiene. In an industry known for shortcuts and toxins, clean is a deeper promise that goes from head to toes. It's our mission to help clients feel their best every day with mini moments of luxury.

At MiniLuxe, clean is our culture. It's not just about hygiene – it's about taking clean to the next level. That means clean business, clean ethics and clean methodologies. It's how we care for our team, the products we offer, and our customers.

MiniLuxe exists because of the people. People that genuinely care about you and your well being. People that know it’s OK to put yourself first. People that want to make a difference!

Join us!

MiniLuxe is proud to offer many career path opportunities in leadership. 

Experience Associate.  The Experience Associate sets the tone for exceptional hospitality and helps provide an amazing client experience.

 

Lead Nail Designer.  The Lead Nail Designer performs service orientation for all new nail designers in their studio as needed and is the go- to person for all new hires for any technical related issues.

Assistant Studio Director. The Assistant Studio Director is the master of the client experience that serves as the brand ambassador for MiniLuxe. The Assistant Studio Director supports the Studio Director with people development, operational excellence, and driving revenue. 

 

District Quality Manager.  The District Quality Manager is responsible for managing the quality of nail services in the assigned district through regular travel to all studios.

Studio Director. The Studio Director is a passionate leader of culture who drives the client experience, team development and ensures clean standards and consistent operational excellence. The Studio Director is accountable to deliver on annual revenue goals.

 

Nail Director.  The Nail Director provides support to ensure MiniLuxe stays on trend to nail art and seasonal colors.  The Nail Director is a partner in identifying, hiring and training a pipeline of talent.

 

District Director. District Directors are multi-unit leaders who help studios achieve revenue goals through in-studio visits, coaching and development.

 

Esthetic Director.  The Esthetics Director identifies industry trends, sets company standards and leads training initiatives.

Director of Studios. The Director of Studios ensures all studio operations meet MiniLuxe and client expectations by setting the tone for all studio field leadership.

Service Director.  The Service Director ensures MiniLuxe is current on trends in service offerings and seasonal nail color.

 

Total Rewards

All full-time employees are eligible to enroll in healthcare benefits and short/long term disability.  MiniLuxe sponsors Basic Life Insurance/ AD&D for all full- time employees. 

Health Benefits

Other Benefits

Medical

401(K)

Dental

Pet Insurance

Vision

Paid Time Off

Flexible Spending Account (Health/ Medical)

Self- Care

Short and Long- term disability

Flexible Spending Accounts for dependent day care.

Basic Life Insurance

Flexible spending account for transit and parking

 

Come join our party and earn $18 per hour plus tips, for working night and weekend shifts!  The Power of Party is our brand standard in delivering a premium guest experience with clean standards that outshine the industry.  When it comes to clean, we mean it, and we’re not just talking hygiene. In an industry known for shortcuts and toxins, clean is a deeper promise that goes from head to toes. It's our mission to help clients feel their best every day with mini moments of luxury.

The Senior Nail Designer is an expert in nail care and is the brand ambassador for MiniLuxe.

Night shifts are Monday through Thursday from 5pm-9pm and weekend shifts are all day Friday, Saturday and Sunday.

As a Senior Nail Designer, your responsibilities include (but are not limited to) the following: 

  • Engaging with clients to provide an amazing guest experience while providing manicure and pedicure services
  • Maintaining MiniLuxe standards of hygiene, sterilization, and cleanliness
  • Representing the MiniLuxe brand in a positive manner toward all employees, clients, and members of the community
  • Ensuring clients receive the highest levels of service quality possible
  • Being on time for your scheduled shift, and adhering to policies and procedures of the studio
  • Presenting a professional appearance in conjunction with MiniLuxe grooming standards 
  • Educating clients about premium services and retail products offered at MiniLuxe

 

This role requires 2+ years’ experience.  This role may require you to work in multiple MiniLuxe studios and/or at off-premise events. 

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Ability to lift 25 lbs
  • While performing the duties of this job, the employee may be regularly required to sit or stand for long periods of time (i.e. 8 hour shift, while not on break)
  • The employee frequently is required to stand, sit and walk
  • Employee is required to use tools to perform manicure and pedicure services
  • Must be able to bend/kneel
  • Must be able to use light cleaning supplies and chemicals

Compensation

  • Competitive hourly wage
  • Benefits – Medical, Dental, and Vision
  • 401K

 

Careers

MiniLuxe is proud to offer many career path opportunities for licensed nail technicians, as well as opportunities for various leadership roles.

An inexperienced, licensed nail technician can enter our Training Center program for up to 6 weeks.  Starting pay is $12 per hour.  Once successfully completing the program, the technician graduates and receives an increase to $13.50 per hour.  As soon as the technician is eligible for an annual review, they can earn up to $15 and increases thereafter depend on the annual review rating. 

 An experienced nail technician will earn $15 per hour upon being hired and is eligible for annual increases at time of review.

 In an exciting new, but limited role, a Lead Nail Designer serves as the studio go- to person for all technical related issues.

 District Quality Managers serve as district-wide quality assurance employees who perform technical assessments of all employees and conduct on-going technical training and development.

 

Total Rewards

All full-time employees are eligible to enroll in healthcare benefits and short/long term disability.  MiniLuxe sponsors Basic Life Insurance/ AD&D for all full- time employees. 

Health Benefits

Other Benefits

Medical

401(K)

Dental

Pet Insurance

Vision

Paid Time Off

Flexible Spending Account (Health/ Medical)

Self- Care

Short and Long- term disability

Flexible Spending Accounts for dependent day care.

Basic Life Insurance

Flexible spending account for transit and parking

 

 

Come join our party and earn $18 per hour plus tips, for working night and weekend shifts!  The Power of Party is our brand standard in delivering a premium guest experience with clean standards that outshine the industry.  When it comes to clean, we mean it, and we’re not just talking hygiene. In an industry known for shortcuts and toxins, clean is a deeper promise that goes from head to toes. It's our mission to help clients feel their best every day with mini moments of luxury.

The Senior Nail Designer is an expert in nail care and is the brand ambassador for MiniLuxe.

Night shifts are Monday through Thursday from 5pm-9pm and weekend shifts are all day Friday, Saturday and Sunday.

As a Senior Nail Designer, your responsibilities include (but are not limited to) the following: 

  • Engaging with clients to provide an amazing guest experience while providing manicure and pedicure services
  • Maintaining MiniLuxe standards of hygiene, sterilization, and cleanliness
  • Representing the MiniLuxe brand in a positive manner toward all employees, clients, and members of the community
  • Ensuring clients receive the highest levels of service quality possible
  • Being on time for your scheduled shift, and adhering to policies and procedures of the studio
  • Presenting a professional appearance in conjunction with MiniLuxe grooming standards 
  • Educating clients about premium services and retail products offered at MiniLuxe

 

This role requires 2+ years’ experience.  This role may require you to work in multiple MiniLuxe studios and/or at off-premise events. 

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Ability to lift 25 lbs
  • While performing the duties of this job, the employee may be regularly required to sit or stand for long periods of time (i.e. 8 hour shift, while not on break)
  • The employee frequently is required to stand, sit and walk
  • Employee is required to use tools to perform manicure and pedicure services
  • Must be able to bend/kneel
  • Must be able to use light cleaning supplies and chemicals

Compensation

  • Competitive hourly wage
  • Benefits – Medical, Dental, and Vision
  • 401K

Miniluxe Reviews

3.3
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Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Miniluxe CEO Zoe Krislock
Zoe Krislock
1 Rating
  • Featured Review

    Helpful (4)

    "Amazing Opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Studio Director in Boston, MA
    Current Employee - Studio Director in Boston, MA
    Recommends
    Positive Outlook

    I have been working at Miniluxe full-time (More than a year)

    Pros

    I have been working full time as a Studio Director in Boston for almost 2 years. After reading a lot of the reviews for the company, I felt I needed to set the record straight.

    This job, just like any position here or anywhere, is exactly what you make of it. I have hustled and worked hard, and it has paid off. They have given me 2 generous pay increases in less than 2 years, as well as great and fair bonus potential.

    Is this company perfect? No. But I challenge anyone reading this to find the company that is, so we can all work there. What this company does have are many many kind, smart, and motivated people who want to grow and change this industry. Personally, that's something I want to be a part of, despite the hiccups. If you work hard for your technicians, they will work hard for you.

    This job is not easy, and if you are expecting to come, sit, and collect a paycheck, then you may find yourself relating to the negative reviews. A lot is expected of you, and you are counted on to uphold the high standards this company was built on. Everything here is earned, and if you aren't ready to work hard and take charge of yourself and your career, then you may feel "over worked" or "taken advantage of".

    Even my worst days have come with successes and support, from my team of technicians and Experience Associates, to my superiors and I have never felt micro-managed! I personally am very excited to be a part of the future here.

    Cons

    As a Studio Director, sometimes your work/life balance can be difficult. It takes a lot of work to get the proper team in to place, and get them feeling empowered and confident when you are not present.

    Since it's the service industry, the hours can be daunting. Especially working a lot of "bank holidays" that most people have off. Clients can be trying and very demanding, and it takes confidence and a tough skin to be here.

    Communication throughout the company is steadily improving, but has been more of a weakness.

    Advice to Management

    My advice is to possible future employees- take all reviews with a grain of salt. Frustrated people lash out, and many people expect the grass to always be green somewhere else. As they say- the grass is green where you water it. I am watering mine every day- are you willing to water yours? If you are, you will be rewarded and successful.

See All 73 Reviews

Miniluxe Photos

Miniluxe photo of: Spring Color Launch
Miniluxe photo of: Dallas Team
Miniluxe photo of: Expert Staff
Miniluxe photo of: Chestnut Hill, MA Studio
Miniluxe photo of: Sassy for Summer!
Miniluxe photo of: Summer Neon!
See All PhotosSee All

Miniluxe Interviews

Experience

Experience
34%
22%
44%

Getting an Interview

Getting an Interview
76%
12%
12%

Difficulty

2.6
Average

Difficulty

Hard
Average
Easy
  1.  

    HRBP Interview

    Anonymous Interview Candidate in Boston, MA
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 7 weeks. I interviewed at Miniluxe (Boston, MA) in February 2019.

    Interview

    Contacted by a recruiting firm to determine fit and went through that phone screening - was then brought in for an in-person with a principle of the parent VC Company with a followup with the CEO

    Interview Questions

    • Asked what I knew about the company.   1 Answer
See All 9 Interviews

Miniluxe Awards & Accolades

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