Working at Montage Hotels & Resorts | Glassdoor

Montage Hotels & Resorts Overview

Irvine, CA
1001 to 5000 employees
2002
Company - Private
Travel & Tourism
$100 to $500 million (USD) per year
Montage Hotels & Resorts is a hotel and resort management company founded by Alan J. Fuerstman. Designed to serve the luxury traveler and homeowner, the company features an artistic collection of distinctive hotels, resorts and residences in stunning settings ... Read more

Montage Hotels & Resorts – Why Work For Us?


Alan J. Fuerstman founded this ultra-luxury hotel and resort management company in 2002 to serve affluent travelers.

The word “montage” connotes a composite of closely juxtaposed elements, an artistic assemblage or compilation. Like its name, Montage is a management company with a collection of distinctive luxury hotels, resorts and residences conveying a shared dedication to comfortable elegance.

Unique experiences await at each location. Architecture that is authentic and true to its surroundings and décor inspired by each resort’s respective setting are Montage trademarks. This philosophy is evident everywhere, as in Montage Laguna Beach’s Craftsman-style design, reflective of the town’s artistic heritage; in Montage Beverly Hills’ Spanish Revival influences that showcase the history of a legendary city; and in Montage Deer Valley’s mountain lodge warmth and hospitality that echo the Western character of Park City, Utah.

OUR VISION

To create an artistic collection of distinctive luxury hotels, resorts and residences in stunning settings that offer comfortable elegance, a unique sense of place, impeccable hospitality and inspired memorable culinary, spa and lifestyle experiences.

OUR PHILOSOPHY

Montage is devoted to delivering an elevated guest experience. A key part of all Montage Hotels & Resorts is a commitment to refined living. Guests can expect impeccable hospitality, exceptional epicurean experiences, world class spas and an elegant yet welcoming ambiance with the goal of creating lasting and cherished memories.

Pursuing this vision is a dedicated team of talented individuals with decades of experience in the art of hospitality. Knowledge and passion for exceptional personalized service are the foundation upon which this property management company is built, and these desires are infused in each destination.

COMPANY HALLMARKS

Montage Hotels & Resorts is exemplified by:

  • Passionate staff with superb attention to detail who embrace all that is good in life and are dedicated to providing the highest standards of service
  • Destinations with unique locations and rich histories, from pristine beachfronts to sophisticated urban enclaves
  • Striking architectural detail and carefully selected residential-style décor that reflects the heritage of the destination
  • Refined, innovative cuisine of the freshest regional, seasonal ingredients offered in a variety of elegant settings, with award-winning teams of chefs, pastry chefs and more
  • Deep appreciation for the art of winemaking, with extensive wine lists and expert sommeliers
  • Transforming spa experiences in serene indoor/outdoor sanctuaries that offer an array of holistic therapies with indigenous botanicals and cultural elements, inventive wellness and movement classes and state-of-the-art fitness options, all provided by the industry’s most rigorously accredited staff
  • Creative lifestyle experiences that teach, motivate and engage the senses, for guests and residents of all ages
  • Art in all forms, including special collections and commissioned works that pay homage to each destination
  • Spacious, secluded residences that allow homeowners to embrace the Montage lifestyle, complete with exclusive residential concierge services and access to all hotel or resort services and amenities
  • Hearts of Montage, the company’s grassroots volunteer outreach program formed and led by associates to support their community’s most needed areas, from at-risk youth and disease prevention to senior care and environmental stewardship and education
  • Strong commitment to responsible environmental stewardship and sustainability
  • Respected reputation as a caring and thoughtful employer that views employment as a way to create a balanced life and rewards and encourages excellence

MONTAGE DESTINATIONS

  • Montage Laguna Beach, Laguna Beach, California (opened February 2003)
  • Montage Beverly Hills, Beverly Hills, California (opened November 2008)
  • Montage Deer Valley, Park City, Utah (opened December 2010)
  • Montage Palmetto Bluff, Bluffton, South Carolina (opened February 2014)
  • Montage Kapalua Bay, Lahaina, Hawaii (opened June 2014)
  • Pendry San Diego, San Diego, California (Opening January 2017)
  • Sagamore Pendry Baltimore, Baltimore, Maryland (Opening Early 2017)
  • Montage Los Cabos, Los Cabos, Mexico (Opening Early 2018)

BECOME A PART OF THE MONTAGE FAMILY

OPEN THE DOOR TO UNLIMITED CAREER SUCCESS.

We have a tremendous commitment to our training and ongoing education that starts before any associate has contact with our guests. It continues through all levels of our organization and that commitment to training and learning is never-ending.

– Alan J. Fuerstman, CEO and Founder

BENEFITS, WELLNESS & PRIVILEGES

Montage Hotels & Resorts aspires to be your employer of choice by providing an exceptional work environment focused on the health and prosperity of its associates and their families. Montage takes great care of its associates in many ways by offering benefits that can include:

  • Competitive wages
  • Health, dental, vision, life and other insurance for individuals, families, and domestic partners
  • A competitive and modern PTO policy
  • 401K program with matched contributions
  • Fitness and wellness programs at every destination
  • Complimentary meals while at work
  • Preferred pricing on overnight hotel stays for associates and immediate family
  • Preferred pricing on food and beverage and retail purchases for associates

Montage Is... from Montage Hotels & Resorts on Vimeo.

WHAT SUCCESS LOOKS LIKE: YOU

You cannot expect extraordinary results unless you’re investing in the people who will be delivering those results.
– Alan J. Fuerstman, CEO and Founder

Montage Hotels & Resorts is more than exceptional properties in breathtaking settings. It’s passionate, talented people teaming up to create lifelong memories for our guests — and enriching the lives of each other, too.

At Montage, we’re committed to delivering extraordinary, personalized and authentic experiences. How we get there is by empowering our associates to think creatively. Grow their talents. Encourage them to have fun. And allow them to follow their passion in creating Montage moments guests will long remember.

Core to our values is also a commitment to care for our local communities and taking time out to honor and celebrate our associates for their generosity and dedication to our collective success.

Collaborative and supportive, Montage is committed to enriching the lives of our people and communities, as much as we are to our guests.

LEARNING, GROWTH & DEVELOPMENT

When you become part of the Montage family, you are joining an organization that is committed to your personal growth. With a passion for lifelong learning, Montage associates may take advantage of a variety of self-development and training programs, including:

  • Leadership and management training
  • Self-development courses focused on your specific department, such as spa techniques
  • Culture seminars that encourage lifelong learning, such as sommelier wine classes
  • Tuition reimbursement for associates continuing their education
  • Opportunities for promotions, transfers and special task force assignments

Montage Hotels & Resorts artfully assembles the finest — in people, place and experience — to deeply enrich the lives of our guests, residents and community and inspire a life, well lived for all parties.

We live by a motto inspired by our namesake

KNOW THYSELF

We live by a simple idea, “Know Thyself.” And like you, we know what defines us. Born into the lineage of Montage Hotels& Resorts, we instinctively value impeccable service and unrivaled guest experiences. Yet at Pendry, history and tradition serve as a canvas to create something entirely new and different. We believe that wandering and living well are not mutually exclusive…and sometimes a stiff drink solves everything.

Travel enhances perspective; by embedding ourselves in intriguing cities we’ve been truly inspired. At each of our locations, we’ve embraced the art, music, design, eccentricities and culture of the neighborhood, combining them all with our unspoken list of non-negotiables: simple luxury, clean design, well-crafted restaurant experiences, vibrant bars and that perfect balance of polished comfort and modern edge.

Our heritage promises an elevated experience and first-rate amenities; our taste for rebellion ensures character. At Pendry, we’ve captured all that you’ve been missing in a hotel establishment.

 

Born into the lineage of Montage Hotels & Resorts, Pendry is unlike any other. The British surname Pendry embraces “Know Thyself” as its family motto. This philosophy is woven throughout every fiber of the brand.

With an instinctive ability to host, a Pendry associate is inspired to take a personal sense of ownership in creating truly memorable experiences for each guest. Our associates are real, honest, and passionate.

It’s an exciting time at Pendry. With two properties in the making, we are busy looking for inspired and passionate hosts who are seeking unique adventures, whether they are set at Pendry San Diego or Sagamore Pendry Baltimore. 

Let’s get to know each other.

Montage Hotels & Resorts Reviews

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Montage Hotels & Resorts Founder and CEO Alan Fuerstman
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  • "One of the best places to work!"

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    Former Employee - Licensed Massage Therapist
    Former Employee - Licensed Massage Therapist
    Recommends

    I worked at Montage Hotels & Resorts full-time (More than 3 years)

    Pros

    Training is worth while. Beautiful location. The co-workers are great people and you can make lifelong friendships. I'm still friends with past co-workers years later. Opportunities to move up in the company.

    Cons

    Late evenings, weekends, and holiday shifts. Management can be difficult to work with.

    Advice to Management

    Recognize that employees need more time off to rest and be with families. Work-life balance needs to be addressed.

See All 112 Reviews

Montage Hotels & Resorts Photos

Montage Hotels & Resorts photo of: Montage Laguna Beach
Montage Hotels & Resorts photo of: Montage Laguna Beach
Montage Hotels & Resorts photo of: Montage Kapalua Bay
Montage Hotels & Resorts photo of: Montage Kapalua Bay
Montage Hotels & Resorts photo of: Montage Beverly Hills
Montage Hotels & Resorts photo of: Montage Palmetto Bluff
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Montage Hotels & Resorts Interviews

Experience

Experience
68%
21%
9%

Getting an Interview

Getting an Interview
81%
9%
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  1. Helpful (1)  

    Manager Interview

    Anonymous Interview Candidate
    Declined Offer
    Negative Experience

    Application

    I applied online. I interviewed at Montage Hotels & Resorts.

    Interview

    Online screening process allows you to answer questions to a computer screen send it in, totally bogus. New direction of robotic non personal evaluation of candidates. Quite disturbing being the hospitality business in 90% face to face customer relations.

    Interview Questions

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