Working at Morongo Casino, Resort & Spa | Glassdoor

Morongo Casino, Resort & Spa Overview

Cabazon, CA
1001 to 5000 employees
1987
Company - Private
Gambling
Unknown / Non-Applicable
Earning the prestigious AAA Four Diamond Award for fourteen consecutive years, Morongo is the premier gaming resort in California. Morongo offers 310 well-appointed rooms and suites, a 150,000 sq. ft. casino floor, nine restaurants and lounges and continuous world-class ... Read more

Morongo Casino, Resort & Spa – Why Work With Us?


A luxury resort and casino near Palm Springs with limitless views and myriad dining and nightlife options, Morongo Casino Resort and Spa offers Las Vegas-style gaming alongside upscale accommodations on the Morongo Indian Reservation. Nestled into the foothills of the San Gorgonio and San Jacinto Mountains, the reservation spans more than 32,000 acres and overlooks the vistas of the Banning Pass.

History
The Morongo tribe has had to overcome many adversities as the reservation was one of nine small reservations set aside by President Grant by executive order in 1876. In 1983, the path of Morongo’s future changed when tribal members started a modest bingo hall. From this building evolved one of the oldest and most successful Native American casinos in California. The present $250 million destination which opened in late 2004, the Morongo Casino, Resort & Spa, is one of the largest tribal gaming facilities in the nation.

Morongo Today
With its diversification into non-gaming businesses, the tribe has become the largest private sector employer in the Banning-Beaumont region and is a major contributor to the Coachella Valley economy. The tribe now employs more than 3,000 people. The tribe pays payroll taxes, unemployment benefits, employee benefits and provides health programs. More than two thirds of the Morongo workforce is composed of residents from the Banning Pass and desert cities. On both community outreach and social education fronts, Morongo has taken a leadership role. The tribe gives generously on an annual basis to hundreds of local community groups.


Workplace Diversity at Morongo Casino Resort

We will at times give preference in Morongo employment to American Indians, as followed by federal law. This preference is inclusive of recruitment, hiring, promotion and training, and applies to qualified applicants in the following priority:

  • Members of the Morongo Band of Mission Indians
  • Spouses of members of the Morongo Band of Mission Indians
  • Lineal descendants of members of the Morongo Band of Mission Indians
  • Other American Indians

Team Members at Morongo Casino Resort & Spa share a passion for hospitality and respect for guests and fellow Team Members. We believe working at Morongo Casino Resort & Spa is more than a job -- it’s a commitment to service and a lasting and fulfilling career in hospitality and gaming. 

Morongo offers many wonderful Team Member benefits:

Team Member Benefits:

  • Competitive pay
  • Direct deposit, paid every Friday!
  • Vacation and Personal Time Off Accruals
  • Comprehensive benefits including Medical, Dental, and Vision,
  • 401k options
  • Life Insurance
  • Short/Long Term Disability options
  • Paid meal breaks
  • Free lunches
  • Annual Perfect Attendance Incentive
  • Uniforms Provided, plus on-site alternation services
  • On-site Dry Cleaning Service

Team Member Growth and Development:

  • On-Site Learning and Development Opportunities
  • Tuition Reimbursement
  • Promote From Within Policy
  • Recognition Programs

Team Member Wellness Benefits:

  • Annual On-Site Health Fair
  • Semi-Annual Blood Drive
  • Team Member Assistance Program (EAP)
  • Hepatitis B Vaccine Program
  • Free on-site Flu Shots

Team Member Discounts: Up to 20%

  • Sage Spa Services & Casino Gift Shop
  • Cielo & Serrano Restaurants, Potrero Canyon Buffet, Food Court & Team Member Dining Room
  • Canyon Lanes Bowling & Morongo Travel Center
  • Hadley’s Fruit Orchard and Ruby’s
  • Convenient on-line discounts for movies, sporting events, theatre & theme park tickets
  • Tukwet Canyon Golf Club

Morongo Casino, Resort & Spa Reviews

  • Featured Review

    Helpful (2)

    "Great Employer!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Morongo Casino, Resort & Spa full-time (More than 3 years)

    Pros

    I have been with Morongo for 3 years. I am in my 4th role - there is plenty of room for advancement if you show that you are dedicated, loyal, reliable, and hard working! You are able to transfer every 6 months into a new role if you are qualified, which means you can learn many different aspects of the company.

    Pay is competitive for the industry and the area. Benefits are extremely affordable, and we get free lunches! There is also a matching 401k, which not all companies do anymore. Management and HR also does a lot of fun events for us and our families throughout the year.

    The best thing about working at Morongo is the team - we have an amazing team that works hard to give our guests an unforgettable experience.

    Cons

    Very fast paced environment, which I like, but if you aren't prepared, it can feel like a bit much some days. I personally love the fast paced nature of the casino - it makes the day go by very quickly.

See All 52 Reviews

Morongo Casino, Resort & Spa Interviews

Experience

Experience
63%
25%
12%

Getting an Interview

Getting an Interview
67%
22%
11%

Difficulty

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  1. Featured Interview

     

    Casino Housekeeper Interview

    Anonymous Employee in Cabazon, CA
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at Morongo Casino, Resort & Spa (Cabazon, CA) in August 2018.

    Interview

    Disclaimer: This was a special case that is unlikely to be seen by others.

    I attended a hiring event which the employer invited me to due to me having submitted an online application weeks prior. There was a lengthy line before dawn and it took roughly four hours to for an interview to occur due to that length. After a series of preliminary questions from someone who was not in the housekeeping department, I was forwarded to a second interview with the housekeeping supervisor who assessed my experience using a brief series of improvised questions. Both interviews took less than ten minutes each and the offers to move forward were given on the spot.

    The first interview rather curiously was centered around questions regarding customer service. The second interview focused solely on work experience and skill-based scenarios.

    Interview Questions

    • First interview:
      "Describe a moment you experienced where a customer had a need and what you did to go above and beyond their expectations."

      Second interview:
      "What would you say was the most challenging task you've done in your experience?"   Answer Question
See All 9 Interviews

Morongo Casino, Resort & Spa Awards & Accolades

  • AAA 4 Diamond Award, AAA, 2018
  • AAA 4 Diamond Award - Cielo Steakhouse, AAA, 2019
  • Award of Excellence, The Press-Enterprise, 2018
  • Top Rated Casino in Southern California, Yahoo Travel, 2016
  • Award of Excellence - Cielo Steakhouse, WINE SPECTATOR, 2018
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