Working at Mr. Cooper | Glassdoor

Mr. Cooper Overview

Dallas, TX
5001 to 10000 employees
Company - Public (COOP)
$5 to $10 billion (USD) per year
Mr. Cooper, formerly known as Nationstar Mortgage, is one of the largest home loan servicers in the country. Based in Dallas, Texas, Mr. Cooper is focused on delivering a variety of servicing and lending products and technologies to make the home loan process more rewarding and ... Read more

Company Updates

  • Looking for a great place to work? We’re looking for you. Check our openings:

  • Mr. Cooper Group is now a certified Great Place to Work®. Cue the confetti ������ ����

    Read more:

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Mr. Cooper – Why Work For Us?

We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.

At Mr. Cooper, we believe the customer comes first. To ensure our customers know this, there are 3 core values we hold each other too.

1. We are Challengers of Convention

- We find a better way.

- It's more than just a job.

- We get it done.

2. We are Champions for our Customers

- We deliver radical service.

- We know when customers win, we win.

- We keep our promises.

3. We are Cheerleaders for our Team

- We celebrate successes.

- We enjoy the journey.

- We're better working together.



Doing the right thing for our customers is only one part of our philosophy. We also believe in doing the right thing for our employees.

We're honored that they chose to work at Mr. Cooper and contribute to something bigger than just themselves.

The way we see it, people working to keep the dream of home ownership alive definitely deserve a dental plan. And a whole lot more, like:

Health benefits including dental, vision, and flexible spending accounts

  • Flex spending accounts for eligible childcare expenses

  • Basic and supplemental life insurance

  • Reimbursements for eligible educational expenses

  • Long-and short-term disability

  • 401k with company match

  • Paid vacations and holidays 



Mr. Cooper a great place to work is about more than the usual benefits package. While it's not anywhere in our official mission statement, we live by the maxim "Perks are really awesome." Here are just a few of the ones we have for you:

  • As the official mortgage partner of the Dallas Stars, employees get two free tickets on our annual company hockey night.

  • Complimentary Peet’s Coffee and a full range of delicious teas available all day long. (But since we’re doing our part for the environment, be sure to bring in your favorite cup—no disposables here.)

  • Like roller coasters? Then you’ll love Mr. Cooper’s Six Flags Day, when we reserve the entire Six Flags Over Texas park (the original location!), give all employees free passes, and offer substantial discounts for family members.

  • A Texas-sized annual company picnic where you can jump in a paddleboat, put on a puffy bodysuit and “sumo wrestle” your colleagues, or just chow down on delicious barbecue on a gorgeous spring day.

  • Exclusive discounts on gym memberships, mobile devices and plans, local restaurants, sporting events, car rentals, zoos, aquariums, and much more.

Mr. Cooper Reviews

  • "Great place to work"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Paralegal
    Former Employee - Paralegal

    I worked at Mr. Cooper full-time


    Opportunity for growth within the company.


    Work and Life Balance could improve.

See All 274 Reviews

Mr. Cooper Photos

Mr. Cooper photo of: One of our installations at our Corporate Headquarters
Mr. Cooper photo of: Celebrating #InternationalWomensDay
Mr. Cooper photo of: Celebrating #InternationalWomensDay
Mr. Cooper photo of: Celebrating #InternationalWomensDay
Mr. Cooper photo of: Special thanks to all the team members who volunteered to make this event a success! Happy Lunar New Year, celebrating the Year of the Dog!
Mr. Cooper photo of: Special thanks to all the team members who volunteered to make this event a success! Happy Lunar New Year, celebrating the Year of the Dog!
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Mr. Cooper Interviews



Getting an Interview

Getting an Interview




  1. Helpful (3)  

    Social Media Manager Interview

    Anonymous Interview Candidate in Dallas, TX
    No Offer
    Negative Experience
    Easy Interview


    I applied online. The process took a week. I interviewed at Mr. Cooper (Dallas, TX) in December 2018.


    Recruiter (RECRUITER that started Oct 2018) was LATE to the scheduled pre-screen interview. During the call he mentioned multiple times that they wanted to get me in THAT week.

    We interviewed via phone in Tuesday, said that he would follow up on status by EOD Wedn. Today is Monday of the following week and I still have not heard anything -- even though I knew he GHOSTED me by that Wednesday and I didn't follow up either because if they are interested, they'll actually follow-up. HE DID NOT DO AS HE STATED HE WOULD -- THIS IS GHOSTING. SO, THEY WILL GHOST YOU.

    He made such a strong effort to sell me on the company..
    but he makes the monumental mistake of giving me the candidate a bad impression of the company and culture by GHOSTING!

See All 55 Interviews

Mr. Cooper Awards & Accolades

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Pledges & Certifications

Diversity Commitment

Has programs that support a diverse and inclusive workforce

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