Aaah, well, it was a job, that was a....paycheck. I liked dealing with customers but that describes every sells job so there isn't anything unique about that.
Long hours standing up, six and seven days a week, the customers are not there to buy what you are selling so they are usually hostile. Can you blame them with how the whole car care situation works? I will say over all I felt like Mr. Tire was not a hard sell atmosphere. They only recommended things that the customer needed. Most of the store management had been with the company for years building rapport with the customers so they had build a cashe of trust with the customers so selling needed products was easier than it could have been. The other managers I worked with and there were several since I floated between 12 locations were all very professional and knew the industry inside and out. They went out of their way to bring a sale professional from outside their industry into the fold. The district manager was high energy and demanding, but fair and upfront with his expectations. He ruffled feathers when he joined the company but he was actually a better boss than a lot that I have dealt with.
Advice to Management
I realize that your computer systems are industry specific, but one thing i have learned from 30 years of sales and management experience is that easy of use is essential. If you make your systems more intuitive it would make bringing new blood into your fold. Although building a rapport with customers long term is your primary concern. which is understandable. Being able to move new managers in from other industries will help your managers from getting burned out from working 13 days in a row with 12-14 hour shifts. pq
I applied through other source. The process took 3 days. I interviewed at Mr. Tire Automotive Service (Auburn, NY) in August 2015.
Sat with District Manager at a hotel after he found me on Career Builder. Interviewer was very positive and insightful. Reviewed my talents while explaining how my skill set and Mr. Tire's operational procedures were a match. After which he sent online skill assessment and an application. We then communicated via email up to the offer letter stage. Interviewer was very knowledgeable about Mr. Tire's process and value system as well as the industry.
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