I worked at NAPA full-time (More than a year)
NAPA has wonderful benefits, more relaxed atmosphere, high quality parts in stock that the other parts stores don't have and working with knowledgeable people makes all the difference.
The only cons I can think of is NAPA is paperwork heavy and not caught up with current technology for inventory management.
Advice to Management
NAPA needs to get rid of the paper in favor of a more efficient computerized system to save time and headaches.
I applied in-person. The process took 1 day. I interviewed at NAPA (Mount Pleasant, PA).
short and and no contract agreement Was told what hours of work and pay scale would be. I had a screening of how to and what to do on a sales call. Was expected to follow through with any and all programs with dealer shops.
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