I worked at NCO full-time (More than a year)
Work at home positions are available
Contracts end alot there is a lot of changes
Advice to Management
No advice maybe at home training for work from home agents
I applied through an employee referral. The process took 1 day. I interviewed at NCO (Rockford, IL).
Applications were held internally. Friends of recruiting and senior management were always the first to receive offers and promtions. You were then given the answers to questions the site director was going to ask
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