Working at NGA HR | Glassdoor

NGA HR Overview

Hemel Hempstead, England (UK)
5001 to 10000 employees
1969
Company - Private
Business Services
$1 to $2 billion (USD) per year
NGA Human Resources (formerly NorthgateArinso) knows you can't spell "helper" without "HR." The firm provides services such as local and global payroll services, outsourcing ... Read more

Mission: We help our clients become better employers through smarter, more streamlined business processes — to save money, manage employee life cycles, and support globally connected, agile organizations. This is how NGA makes HR work - better.

What sets us ... Read more

NGA HR – Why Work For Us?


At NGA Human Resources our mission is to make HR work better. We help organizations worldwide pioneer digital HR, master payroll, ensure compliance, unlock workforce data, and deliver best-in-class HR operations.

As a result, HR leaders can create better employee experiences, save money, and transform their organizations.

Let's Make HR Work Better

Introducing NGA Human Resources from NGA Human Resources

We enable our clients to become better employers by designing, deploying, maintaining and operating HR as a service. Our HR business process services cover workforce management, time and attendance, local and global payroll, talent administration, and people analytics.

NGA Human Resources has been a leading provider of HR solutions for over 40 years. We are recognized as a driver of innovation in HR by leading market observers. Our 8,000 staff in 35 countries administer and reward 8 million employees in over 100 countries.

We have strategic alliances with HCM technology leaders including SAP, SuccessFactors, Workday and Oracle.

What sets us apart is The NGA Advantage. It is a unique combination of deep HR experience and insight, advanced technology platforms and applications, and a global portfolio of flexible service delivery options.

Global Presence

We service clients in over 145 countries across 5 continents in 25 languages, making NGA HR a truly global HR service provider.

With more than 50 locations around the world there's probably an NGA HR office close to you. Our 7 global service centers process over 50 million salary documents annually.

Have a look inside our global HR service delivery centers and meet some of the folks who make HR work better.

Fast Facts

NGA HR is uniquely positioned to help HR leaders realize the true value of workforce management. We combine a focus on customer value with many years of experience in HR consulting, HR outsourcing and HR technology. This is the core of our business and why we are recognized as a leader in the global HR solutions market.

Our 8,000 employees are dedicated to delivering excellence through HR consulting, HR outsourcing and HR technology. As a recognized global HR services leader, we have offices in 35 countries on five continents, supporting customers in more than 100 countries.

  • HR and payroll services delivered in more than 145 countries
  • Offices in 35 countries on five continents
  • Over 1,000 Cloud & ERP HR implementations globally
  • 3,000 Large Enterprise customers
  • 10,000 Small and Medium customers
  • Over 20% of Fortune Global 500® companies serviced
  • 30% of the UK working population paid

Recognition

Over the last decade, NGA Human Resources has consistently been recognized and positioned as a market leader by leading industry organizations such as Gartner, HfS Research, Everest Research, IDC and NelsonHall in categories such as HR Outsourcing, Payroll BPO, SuccessFactors Services, Workday Services and Global Payroll.

Code of Conduct

The Northgate Code of Conduct document articulates ethical and behavioral guidance for NGA Human Resources. At NGA HR, we understand the great privilege and yet even greater responsibility we have in managing some of our clients’ most sensitive assets – including their financial, HR and Payroll Data.

Therefore, we make every effort to ensure that everyone at NGA HR not only understands this responsibility but also embraces it with the highest standards of care and professionalism.


The NGA Advantage is a simple yet compelling perspective on how NGA can make HR work better and why we occupy a unique position in the global payroll & HR services market.

The Advantage is Clear

"Our clients are served by people who not only know what it means to live and work in a region, but who have deep knowledge of local compliance requirements."

Our many years of experience with HR systems and processes benefit our clients in different ways. Globally, we understand the business of HR and the role it plays within an organization. It is this understanding, combined with our technology expertise and superior service delivery, that ensures we deliver the greatest impact for our clients.

Global experience and best practices combined with local knowledge and service delivery — and the flexibility to capitalize on both — is how NGA’s experience and insight make a measurable difference for our clients.

At the same time, our local presence around the world ensures that our clients and their employees are served by people who not only know what it means to live and work in a region, but who have deep knowledge of local laws and compliance requirements.

Our knowledge and experience span more than 145 countries, thereby allowing us to develop solutions which are unmatched by even our largest competitors.

The NGA Advantage

We are a global leader in helping organizations transform their business-critical HR operations to deliver more effective and efficient people-critical services.

What sets us apart is The NGA Advantage. It’s a combination of deep HR experience and insight, advanced technology platforms and applications and a global portfolio of flexible service delivery options.

Deep HR Experience & Insight

What makes our leadership HR solutions unique is the depth and quality of the industry knowledge embedded within.

This means that our experience, skills and methodologies add real value for clients, by enabling processes that truly transform how they deliver HR services to their employees.

We have a wealth of HR and payroll expertise:

  • 40 years in HR solutions
  • 20 years in payroll outsourcing and enterprise systems implementation
  • 10 years in HR BPO (Business Process Outsourcing)
  • 5 years in cloud HR, BPaaS (Business Process as a Service) and cloudsourcing

Our track record ensures that your HR and payroll are

  • compliant wherever you operate
  • up to date - we monitor HR and payroll regulation in 145+ countries
  • truly global: through offices in 35 countries, 7 strategic delivery centers and 30+ local delivery points

Advanced Technology Platforms and Applications

NGA offers a range of options that can be tailored to best meet our clients’ needs, because we can flexibly deploy a combination of our own HR services and BPaaS platforms, or other leading industry platforms.

This means that clients can work with NGA to deploy the right solutions for their specific needs, without worrying about technical platforms, dead ends or compatibility issues.

We can flexibly deploy HR services on a wide range of technology options

  • OnPremise, hosted (single-tenant), SaaS (multi-tenant) or hybrid
  • With or without BPO services
  • NGA or partner platforms

Flexible BPO delivery options

  • Provisioning services
  • Managed services
  • Comprehensive services

Strategic partnerships with all major enterprise technology vendors.

Global Portfolio of Flexible Service Delivery Options

Whether our customers choose to unify workforce systems in the cloud or OnPremise, NGA provides the service delivery options to allow them to meet their evolving needs.

This means that our customers can focus on HR management — developing HR into a valued business partner that contributes strategically to corporate success.

HR delivery models evolve in function of

  • Technology & service needs
  • Geographic expansion
  • M&A events & corporate agenda
  • Truly global delivery capability

Unique focus on customer centricity

  • Bi-monthly customer satisfaction measurement
  • Focused account & service delivery structure

Recognition from

  • Market analysts & sourcing advisors
  • Industry associations (CIPD, HROA)
  • Technology partners


Discover a World of Opportunity

NGA Human Resources offers you a unique chance to build a career in a vibrant, agile and growing organization, yet one with truly global client relationships and a wide range of opportunities.

At NGA HR, we're dedicated to our clients, and we operate as a single, global team striving for excellence and innovation in everything we do. Whether you're looking for an internship, or positions from entry-level through to executive management, talk to NGA HR and discover what A World of Opportunity can mean for you.

The Values That Define and Drive Us

At NGA Human Resources, our Values are more than a listing of ideals on a poster. We know that by holding true to our Values we will reach our goals — individually, as a company and in the service of our clients.

Our Values underpin everything we do and influence how we work with each other, our suppliers, our clients and the community at large. We proudly define ourselves according to our five Values those being One Team, Innovation, Speed, Responsible and Excellence. Wherever you join us and whatever you do, it is these values that will shape your experience at NGA Human Resources.

Tap into Your World of Opportunity

At NGA HR, we want all our people to not only understand the career opportunities that are available to them but also how to leverage our many Learning and Development offerings to help fulfil their career aspirations. We are a diverse organization — geographically and culturally — and we celebrate our different talents and skills with personalized development plans for each of our more than 7,500 employees around the world.

When you join NGA Human Resources, you gain the advantages of working within a truly global business, yet one with an agile and entrepreneurial culture. At NGA HR, you can take on significant responsibility and make a difference for our company, our clients and their employees.

A global leader needs to hire the most talented people, providing them the training, support and experience to fulfil their potential. This is why we encourage you to invest in your own training and development: by building your skills, knowledge and confidence, we improve the performance of the business. And as you contribute to the success of NGA Human Resources, you will share in the rewards that follow.

Performance Driven Culture

It's good to be a part of a winning team, and even better to know that you are making that success happen. Our Performance Management systems and in turn our reward systems are designed to recognise and motivate high performers. In addition, we also take the time to share and celebrate your contributions.

When our business exceeds expectations and you perform at the highest level, we will ensure that you are rewarded for your efforts. We also like to share in the success of individuals, teams and departments across the company through our NGA Heroes global recognition programme.

A transparent, consistent and fair approach to reward is critical to our success and growth. We also provide a range of benefits, bonuses and incentive schemes which reinforce the link between individual achievement, business performance and personal reward.

Diversity and Inclusion

The global NGA Human Resources team is a diverse community and we truly value diversity in its broadest sense: nationality, culture, gender, education, experience.

At NGA HR, we treat all our people equally and value the many benefits we receive through our diverse workforce. We do not tolerate discrimination in the recruitment of our people, selection, training, promotion or dismissal policies and practices and we recognize the strength of what we can achieve as a united global team.

Whatever your ethnic background, age, disability or sexual orientation, we recognize and celebrate that everyone is different and that we each bring our own individual contribution.

 

NGA HR Reviews

3.0
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NGA HR CEO Adel Al-Saleh
Adel Al-Saleh
178 Ratings
  • "Poor Pay, Good Schedule Flexibility"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Intelligence Analyst/Dev in Jacksonville, FL
    Current Employee - Business Intelligence Analyst/Dev in Jacksonville, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at NGA HR full-time (More than 10 years)

    Pros

    Good Schedule Flexibility
    Use latest applications/software

    Cons

    Poor Pay
    Poor Training
    Slow IT

    Advice to Management

    Increase Pay
    Improve training and knowledge sharing

See All 447 Reviews

NGA HR Photos

NGA HR photo of: NGA HR office and local delivery center in Nieuwegein, the Netherlands
NGA HR photo of: NGA Kochi Cricket team - Tournament Champions!
NGA HR photo of: NGA Office Brussels
NGA HR photo of: NGA HR at HR Technology World Conference 2017
NGA HR photo of: NGA HR team at HR Technology World Conference 2017
NGA HR photo of: NGA Cycling team
See All PhotosSee All

NGA HR Interviews

Experience

Experience
63%
21%
15%

Getting an Interview

Getting an Interview
44%
22%
13%
8
3
3
3

Difficulty

2.6
Average

Difficulty

Hard
Average
Easy
  1.  

    Human Resources Outsourcing Interview

    Anonymous Interview Candidate
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at NGA HR in January 2017.

    Interview

    Talked to the recruiter often, one meeting with management. Behavioral interview questions. Had to submit to background check and drug screen. Atmosphere with hiring manager was cordial and respectful. Got an offer but decided to go with company offering more money. Hope I don't regret my decision.

    Interview Questions

    • Standard behavioral interview questions: time management, conflicts with co-workers, prioritizing work   Answer Question
See All 65 Interviews

NGA HR Awards & Accolades

  • HR Outsourcing Blueprint Winner's Circle, HfS (Horses for Sources), 2014
  • Thought Leader of the Year, HR Outsourcing Association, 2012
  • Payroll Provider of the Year, Payroll World, 2012
  • HROA Customer Relationship of the Year, HROA, 2012
  • HR Information System Provider, HR Excellence Awards, 2011
See More

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