Working at NICE inContact | Glassdoor

NICE inContact Overview

Sandy, UT
1001 to 5000 employees
1997
Company - Public (NICE)
Computer Hardware & Software
$500 million to $1 billion (USD) per year
NICE inContact makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE inContact provides the world’s No. 1 cloud customer experience platform, NICE inContact CXone&trade ... Read more

Mission: To improve people's lives by powering great customer experiences.

Company Updates

  • This spring, we kicked off a week of employee appreciation. Filling each day with prizes, bbq’s, baseball games, live bands, and many thanks. Meet some of the team members in Finance, hanging out at our headquarters during the first day of appreciation, Spring Bash.

  • Congratulations to our Q1 2018 inSpire Award Winners which recognizes NICE inContact employees who go above and beyond, demonstrating Our Leadership Approach, is an excellent example of NICE inContact values and have an outstandingly positive attitude. #WeAreNICEinContact #SaaS #EmployeeRecognition #NICEinContactLife

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NICE inContact – Why Work With Us?


As a leader in the emerging cloud contact center software industry, our company is part of something bigger than contact center technology. We are all about the people. Our technology transforms the interactions consumers have with companies.

It’s our mission to help make a difference in the customer journey, including our customers’ lives, our customers’ agents’ lives and their customers’ lives every day.

Our company supports the lives of our employees by offering a diverse, sophisticated and growing work place. All of us together are able to collectively make a difference for millions of people one interaction at a time every single day.

Are you ready to make a difference with us?

Fun Facts about NICE inContact:

  • Over 12 years in the cloud
  • Over 120 Fortune 500 or Global 2000 customers
  • Over 2,000 implementations
  • Over 100 countries
  • More than 200,000 agents
  • 6+ billion interactions
  • 99.99% guaranteed uptime

Here’s what sets NICE inContact apart from the competition:

  • Carrier-grade network enables software growth
  • Enterprise-class service & implementation model
  • Open customizable platform, comprehensive developer portal
  • Market-leading cloud innovation: Contact Routing, Proactive Outbound, Workforce Optimization Solutions
  • Largest distribution channel for cloud contact center
  • Vibrant inCloud partner ecosystem
  • Pure play cloud market share leader

        

 

Our Locations:

Sandy, Utah (Headquarters)

Columbus, Ohio

Manila, Philippines

Cochabamba, Bolivia

Why Work at NICE inContact?

We could give you the easy answer: because we're a lot of fun, but there's more to it than that. We're big enough to give you lots of career opportunities, but small enough you can bend an executive's ear to pitch an idea. You'll know exactly what value you're adding, and how your actions make a difference to the company. We're in a fast growth, global market, so we want people who can pivot on a dime, execute on great ideas, and be valued members of our team.

Who's a Good Fit for NICE inContact?

We look for sharp folks who are drivers and innovators, not followers. Our company is nimble and dynamic so you need to be flexible, adaptable, and a pro at embracing change. Customer service should be part of your DNA, because it's highly valued around here. And lastly, a fun and engaging attitude is a big plus, because we play as hard as we work.

Our Corporate Philosophy on Fun

Although we take our work seriously, we believe it's equally important to have fun. We regularly plan employee activities like seasonal parties, going to a local amusement park with our families, and off-beat events like chili cook-offs. We also believe it's important to give back to our community so we do quarterly service projects to benefit local non-profits.

What Our Employees Say

“For me working at NICE inContact has been great due to the technology that I get to work on a daily basis – you get to touch a whole lot of different new technologies which keeps the work challenging and lots of fun. Never a dull moment!” Zack Macharia, Network Architect

"I’ve worked at NICE inContact for a long time. It has been amazing to be a part of the rocket-like growth we’ve had, but it is equally satisfying to see how we’ve maintained our entrepreneurial culture.  NICE inContact gives its employees the training, empowerment and coaching that you need, while continuing to push you to take on more challenging assignments." Debbie Draper, Vice President of Professional Services

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NICE inContact operates in two segments: Software and Technology

NICE inContact is the World leading SaaS provider of cloud-based cross-platform applications for contact center management, virtual telco connectivity and actionable business intelligence.  

Our engineering teams focus on building remarkable technology scalable enough to handle millions of simultaneous transactions with 99.99% uptime and .001 seconds of latency. Our engineers are obsessed by precision with the customer experience always in mind.

NICE inContact developers design and building software in various object oriented and dynamic languages such as:  AWS, HTML5, TFS, MVCv3, C#, WCF, SQL, and Python. 

Various data storage mechanisms and open source technologies are also utilized including; Relational DB, Cloud Storage, SQL and Hadoop.

To be an incontact developer you must have a Passion for test driven development, modular designs, and quality code.

NICE inContact developers and architects code in a complex application that requires vast amounts of collaboration, problem solving,  focus, discipline, endless testing, experimentation and persistence.

The complexities of being an industry leader in cloud solutions lies in the ability to provide our clients quality products and applications supported by a predictable and dependable network.

Network, Voice and Telecommunication support at NICE inContact means operating in a rapidly evolving environment driven by the adoption of cutting-edge technology such as:

  • Next Generation Firewalls
  • Network Virtualization
  • Server Virtualization
  • WebRTC

When you are ready to join a winning team we will count you (in)!

                    


Did we mention sweet benefits:

  • Enough money to feed your consumer addictions (oh, and medical benefits for those who believe in doctors)
  • Onsite clinic at our Sandy, UT headquarters
  • Free employee gym
  • Time off to lay on the beach or backpack through Europe (3.5 weeks your first year)
  • No sneezing at work rule, flexible work schedules for immune deficient folks
  • Calorie counters be warned, we purchase your love and affection through gratuitous amounts of food and confections
  • All the snacks you can eat and a soda fountain sent from the heavens
  • Company outings, family celebrations, giveaways and recognition programs (for those who like to have a bit of fun)

            

Here is what you need to know:

  • Our culture is awesome, mainly because our people are welcoming, helpful, believe in team member success and are as versatile as a Subaru Forster being driven by MacGyver on his way to a Swiss Army Knife trade show.
  • We are a growing software company that was a start-up four years ago. Now we have 1,300 employees and a cult following.
  • We use next generation technology and hire Mensa smart people to perfect cloud technology and build software for contact centers.
  • We are not a contact center, we just make software and technology that allows contact centers to create the best customer experiences possible. 
  • We pay competitive and reward you for meeting goals... also known as pay for performance. 
  • We believe in developing people by sharpening their skills through certification programs, conferences, internal training, mentoring and lets not forget meaningful and challenging good ole' fashioned work!

NICE inContact Reviews

  • Featured Review

    Helpful (10)

    "Exciting Times Ahead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Current Employee in Sandy, UT
    Current Employee - Current Employee in Sandy, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NICE inContact full-time (More than a year)

    Pros

    Everyone agrees it's an incredibly exciting time to be at NICE inContact! Financials are strong, we seem to be growing in all our locations globally, and we recently acquired a fantastic startup team (Brand Embassy) in Prague. There's a lot of potential here with our partnership & you can feel the energy everywhere you go. Additionally - management has done some awesome things this year: Employee Appreciation Week, Global Community Month, Social Hours, and we're doing more now in the Diversity & Inclusion space -- all good things! I'm very optimistic about our future.

    Cons

    Only con I can think of is that we really need to improve our Parental Leave policies. We're really behind on this one - especially for a tech company. Even our local competitors in Utah have been really ahead of us on this one. I hope our new VP of HR will address this soon.

    Advice to Management

    You're doing a fantastic job & all things are moving in the right direction. Let's keep communicating with employees in all groups - even when we're moving fast in all directions so we call all keep everyone excited and engaged. And let's keep investing in employees - continuing to show that the employee experience is just as important as the customer experience... and we'll be THE leader in the market!

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NICE inContact Photos

NICE inContact photo of: inContact Corporate Headquarters
NICE inContact photo of: Employees can utilize our on-site fitness center, which includes weights, cardio equipment, showers, group classes, yoga, and a dedicated personal trainer.
NICE inContact photo of: We're excited to welcome our new team members to the NICE inContact family.
NICE inContact photo of: As a part of the summer activities, employees step away for a themed #socialhour! The event is the perfect opportunity to get to know everyone and share weekend plans.
NICE inContact photo of: #EVERYone
NICE inContact photo of: We believe that in addition to hiring the best talent, a diversity of perspectives, ideas, and cultures leads to the creation of better products. #EVERYone. 🌈
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NICE inContact Interviews

Experience

Experience
53%
10%
37%

Getting an Interview

Getting an Interview
54%
26%
14%
3
2
1

Difficulty

2.8
Average

Difficulty

Hard
Average
Easy
  1.  

    TAM Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 1+ week. I interviewed at NICE inContact in February 2020.

    Interview

    It was a panel interview with a couple of hiring managers. It felt like a conversation more than an interview. There was also a technical review at the end. It was more of a skills assessment then a test.

    Interview Questions

See All 93 Interviews

NICE inContact Awards & Accolades

  • Leader in Gartner Magic Quadrant, Gartner, 2018
  • Leader in the Forrester Wave, Forrester, 2018
  • Customer Satisfaction Leader, DMG Consulting LLC, 2017
  • Vendor of Excellence Award, Professional Association for Customer Engagement, 2016
  • Product of the Year Award, CUSTOMER Magazine, 2016
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Pledges & Certifications

Veteran Hiring Commitment

Committed to helping America's military veterans find work

Pay Equality Pledge

Committed to paying equitably for equal work & experience

Tech Hiring Commitment

Helping to train, hire and promote more technology workers

Career Advancement Program

Helping employees "upskill" into higher-paying positions

Diversity Commitment

Has programs that support a diverse and inclusive workforce

Pledge to Thrive

Taking steps to prioritize employee well-being

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