Working at NICE inContact | Glassdoor

NICE inContact Overview

Sandy, UT
1001 to 5000 employees
NICE
1997
Company - Public (NICE)
Computer Hardware & Software
$100 to $500 million (USD) per year
NICE inContact makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE inContact provides the world’s No. 1 cloud customer experience platform, NICE inContact CXone&trade ... Read more

Mission: We improve people's lives by powering great customer experiences.

Company Updates

  • Congratulations to our Q1 2018 inSpire Award Winners which recognizes NICE inContact employees who go above and beyond, demonstrating Our Leadership Approach, is an excellent example of NICE inContact values and have an outstandingly positive attitude. #WeAreNICEinContact #SaaS #EmployeeRecognition #NICEinContactLife

  • Today is the one year anniversary of the opening of the NICE inContact Health Center in our Salt Lake City, UT office. Check out Jaime's story about her experience with our onsite medical clinic. http://glassdoor.com/slink.htm?key=vQ7sr

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NICE inContact – Why Work For Us?


As a leader in the emerging cloud contact center software industry, our company is part of something bigger than contact center technology. We are all about the people. Our technology transforms the interactions consumers have with companies.

It’s our mission to help make a difference in the customer journey, including our customers’ lives, our customers’ agents’ lives and their customers’ lives every day.

Our company supports the lives of our employees by offering a diverse, sophisticated and growing work place. All of us together are able to collectively make a difference for millions of people one interaction at a time every single day.

Are you ready to make a difference with us?

Fun Facts about NICE inContact:

  • Over 12 years in the cloud
  • Over 120 Fortune 500 or Global 2000 customers
  • Over 2,000 implementations
  • Over 100 countries
  • More than 200,000 agents
  • 6+ billion interactions
  • 99.99% guaranteed uptime

Here’s what sets NICE inContact apart from the competition:

  • Carrier-grade network enables software growth
  • Enterprise-class service & implementation model
  • Open customizable platform, comprehensive developer portal
  • Market-leading cloud innovation: Contact Routing, Proactive Outbound, Workforce Optimization Solutions
  • Largest distribution channel for cloud contact center
  • Vibrant inCloud partner ecosystem
  • Pure play cloud market share leader

        

 

Our Locations:

Sandy, Utah (Headquarters)

Columbus, Ohio

Manila, Philippines

Cochabamba, Bolivia

Why Work at NICE inContact?

We could give you the easy answer: because we're a lot of fun, but there's more to it than that. We're big enough to give you lots of career opportunities, but small enough you can bend an executive's ear to pitch an idea. You'll know exactly what value you're adding, and how your actions make a difference to the company. We're in a fast growth, global market, so we want people who can pivot on a dime, execute on great ideas, and be valued members of our team.

Who's a Good Fit for NICE inContact?

We look for sharp folks who are drivers and innovators, not followers. Our company is nimble and dynamic so you need to be flexible, adaptable, and a pro at embracing change. Customer service should be part of your DNA, because it's highly valued around here. And lastly, a fun and engaging attitude is a big plus, because we play as hard as we work.

Our Corporate Philosophy on Fun

Although we take our work seriously, we believe it's equally important to have fun. We regularly plan employee activities like seasonal parties, going to a local amusement park with our families, and off-beat events like chili cook-offs. We also believe it's important to give back to our community so we do quarterly service projects to benefit local non-profits.

What Our Employees Say

“For me working at NICE inContact has been great due to the technology that I get to work on a daily basis – you get to touch a whole lot of different new technologies which keeps the work challenging and lots of fun. Never a dull moment!” Zack Macharia, Network Architect

"I’ve worked at NICE inContact for a long time. It has been amazing to be a part of the rocket-like growth we’ve had, but it is equally satisfying to see how we’ve maintained our entrepreneurial culture.  NICE inContact gives its employees the training, empowerment and coaching that you need, while continuing to push you to take on more challenging assignments." Debbie Draper, Vice President of Professional Services

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NICE inContact operates in two segments: Software and Technology

NICE inContact is the World leading SaaS provider of cloud-based cross-platform applications for contact center management, virtual telco connectivity and actionable business intelligence.  

Our engineering teams focus on building remarkable technology scalable enough to handle millions of simultaneous transactions with 99.99% uptime and .001 seconds of latency. Our engineers are obsessed by precision with the customer experience always in mind.

NICE inContact developers design and building software in various object oriented and dynamic languages such as:  AWS, HTML5, TFS, MVCv3, C#, WCF, SQL, and Python. 

Various data storage mechanisms and open source technologies are also utilized including; Relational DB, Cloud Storage, SQL and Hadoop.

To be an incontact developer you must have a Passion for test driven development, modular designs, and quality code.

NICE inContact developers and architects code in a complex application that requires vast amounts of collaboration, problem solving,  focus, discipline, endless testing, experimentation and persistence.

The complexities of being an industry leader in cloud solutions lies in the ability to provide our clients quality products and applications supported by a predictable and dependable network.

Network, Voice and Telecommunication support at NICE inContact means operating in a rapidly evolving environment driven by the adoption of cutting-edge technology such as:

  • Next Generation Firewalls
  • Network Virtualization
  • Server Virtualization
  • WebRTC

When you are ready to join a winning team we will count you (in)!

                    


Did we mention sweet benefits:

  • Enough money to feed your consumer addictions (oh, and medical benefits for those who believe in doctors)
  • Onsite clinic at our Sandy, UT headquarters
  • Free employee gym
  • Time off to lay on the beach or backpack through Europe (3.5 weeks your first year)
  • No sneezing at work rule, flexible work schedules for immune deficient folks
  • Calorie counters be warned, we purchase your love and affection through gratuitous amounts of food and confections
  • All the snacks you can eat and a soda fountain sent from the heavens
  • Company outings, family celebrations, giveaways and recognition programs (for those who like to have a bit of fun)

            

Here is what you need to know:

  • Our culture is awesome, mainly because our people are welcoming, helpful, believe in team member success and are as versatile as a Subaru Forster being driven by MacGyver on his way to a Swiss Army Knife trade show.
  • We are a growing software company that was a start-up four years ago. Now we have 1,300 employees and a cult following.
  • We use next generation technology and hire Mensa smart people to perfect cloud technology and build software for contact centers.
  • We are not a contact center, we just make software and technology that allows contact centers to create the best customer experiences possible. 
  • We pay competitive and reward you for meeting goals... also known as pay for performance. 
  • We believe in developing people by sharpening their skills through certification programs, conferences, internal training, mentoring and lets not forget meaningful and challenging good ole' fashioned work!

NICE inContact Reviews

3.1
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
NICE inContact President, CEO, and Director Paul Jarman
Paul Jarman
221 Ratings
  • Helpful (5)

    "Great Company - Great People - Great Products"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Salt Lake City, UT
    Current Employee - Anonymous Employee in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NICE inContact full-time (More than 8 years)

    Pros

    inContact is trending as a great tech company with great culture and people. Yes we had some struggles with the NICE acquisition, some departments lost some positions and process changes that weren't ideal, so I would like to validate those complaints as valid, but over the last year the improvements to return back to our pre-acquisition glory are in full effect.

    The company culture is on the up swing and one of the best I've ever seen. Constant company events, movies, RSL, Bees and Jazz games, employee appreciation weeks, movies, department off-sites, constant contests and prizes, international trips, the list goes on. Very relaxed atmosphere with an emphasis on results! On-site doctor's office, gym (that's actually really nice), constant visits from food trucks, mobile barber's and dentists that come by. The main building in SLC also has a few fun items like ping pong tables, foosball, video games etc.

    The Products sold by inContact are also top notch and most of the projects that employees work on are really engaging and modern. inContact products utilize the latest technologies and internal tools are often purchased from modern vendors as well. It's nice to see the innovation remain forefront with not only what we sell but with what we buy too.

    Also the PTO offering is great.

    Cons

    inContact is quite large now, even larger when you include the NICE side of the house. For this reason I feel a lot of the complaints you hear are one off's based on a specific situation or person's interaction with an individual. As a whole organization though, things are quite good.

    For all the amazing benefits we have, the medical plans are average. Would love to see even more improvements here - better HSA matches, lower premiums out of paychecks etc.

    Advice to Management

    Mostly it's a "don't lose the momentum". We've done a great job at listening to employee feedback over these last few months - let's keep employee voices heard.

    We're investing a lot into our employees and their career development - let's continue that. Let's keep promotion conversations fore-front and add clarity on how we can progress through our roles. I shouldn't see a peer bounce back with higher salary / job title because they left for a year. We need to ensure this part of the employee experience/evaluation keeps us here.

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NICE inContact Photos

NICE inContact photo of: inContact Corporate Headquarters
NICE inContact photo of: Huddle and collaboration area
NICE inContact photo of: Columbus Ohio - Brewrey District Office
NICE inContact photo of: Manila Team
NICE inContact photo of: Headquarters Grand Opening
NICE inContact photo of: Wii U Challenge
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NICE inContact Interviews

Experience

Experience
53%
9%
38%

Getting an Interview

Getting an Interview
56%
24%
12%
4
3
1

Difficulty

2.8
Average

Difficulty

Hard
Average
Easy
  1. Helpful (5)  

    Software Engineer Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. I interviewed at NICE inContact.

    Interview

    The company is a waste of time to interview with. They asked to perform the coding test. They got back to me after 2 weeks to schedule an interview. They are not serious about hiring and waste other peoples time. They don't even get back to you.

    Interview Questions

    • The company is a waste of time to interview with. They are not serious about hiring and waste other peoples time. They don't even get back to you.   Answer Question
See All 79 Interviews

NICE inContact Awards & Accolades

  • Leader in Gartner Magic Quadrant, Gartner, 2018
  • Leader in the Forrester Wave, Forrester, 2018
  • Customer Satisfaction Leader, DMG Consulting LLC, 2017
  • Vendor of Excellence Award, Professional Association for Customer Engagement, 2016
  • Product of the Year Award, CUSTOMER Magazine, 2016
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