Mission: We improve people's lives by powering great customer experiences.
Congratulations to our Q1 2018 inSpire Award Winners which recognizes NICE inContact employees who go above and beyond, demonstrating Our Leadership Approach, is an excellent example of NICE inContact values and have an outstandingly positive attitude. #WeAreNICEinContact #SaaS #EmployeeRecognition #NICEinContactLife
Today is the one year anniversary of the opening of the NICE inContact Health Center in our Salt Lake City, UT office. Check out Jaime's story about her experience with our onsite medical clinic. http://glassdoor.com/slink.htm?key=vQ7sr
As a leader in the emerging cloud contact center software industry, our company is part of something bigger than contact center technology. We are all about the people. Our technology transforms the interactions consumers have with companies.
It’s our mission to help make a difference in the customer journey, including our customers’ lives, our customers’ agents’ lives and their customers’ lives every day.
Our company supports the lives of our employees by offering a diverse, sophisticated and growing work place. All of us together are able to collectively make a difference for millions of people one interaction at a time every single day.
Are you ready to make a difference with us?
Fun Facts about NICE inContact:
Here’s what sets NICE inContact apart from the competition:
Sandy, Utah (Headquarters)
NICE inContact operates in two segments: Software and Technology
NICE inContact is the World leading SaaS provider of cloud-based cross-platform applications for contact center management, virtual telco connectivity and actionable business intelligence.
Our engineering teams focus on building remarkable technology scalable enough to handle millions of simultaneous transactions with 99.99% uptime and .001 seconds of latency. Our engineers are obsessed by precision with the customer experience always in mind.
NICE inContact developers design and building software in various object oriented and dynamic languages such as: AWS, HTML5, TFS, MVCv3, C#, WCF, SQL, and Python.
Various data storage mechanisms and open source technologies are also utilized including; Relational DB, Cloud Storage, SQL and Hadoop.
To be an incontact developer you must have a Passion for test driven development, modular designs, and quality code.
NICE inContact developers and architects code in a complex application that requires vast amounts of collaboration, problem solving, focus, discipline, endless testing, experimentation and persistence.
The complexities of being an industry leader in cloud solutions lies in the ability to provide our clients quality products and applications supported by a predictable and dependable network.
Network, Voice and Telecommunication support at NICE inContact means operating in a rapidly evolving environment driven by the adoption of cutting-edge technology such as:
When you are ready to join a winning team we will count you (in)!
Did we mention sweet benefits:
Here is what you need to know:
I have been working at NICE inContact full-time (More than 8 years)
inContact is trending as a great tech company with great culture and people. Yes we had some struggles with the NICE acquisition, some departments lost some positions and process changes that weren't ideal, so I would like to validate those complaints as valid, but over the last year the improvements to return back to our pre-acquisition glory are in full effect.
The company culture is on the up swing and one of the best I've ever seen. Constant company events, movies, RSL, Bees and Jazz games, employee appreciation weeks, movies, department off-sites, constant contests and prizes, international trips, the list goes on. Very relaxed atmosphere with an emphasis on results! On-site doctor's office, gym (that's actually really nice), constant visits from food trucks, mobile barber's and dentists that come by. The main building in SLC also has a few fun items like ping pong tables, foosball, video games etc.
The Products sold by inContact are also top notch and most of the projects that employees work on are really engaging and modern. inContact products utilize the latest technologies and internal tools are often purchased from modern vendors as well. It's nice to see the innovation remain forefront with not only what we sell but with what we buy too.
Also the PTO offering is great.
inContact is quite large now, even larger when you include the NICE side of the house. For this reason I feel a lot of the complaints you hear are one off's based on a specific situation or person's interaction with an individual. As a whole organization though, things are quite good.
For all the amazing benefits we have, the medical plans are average. Would love to see even more improvements here - better HSA matches, lower premiums out of paychecks etc.
Advice to Management
Mostly it's a "don't lose the momentum". We've done a great job at listening to employee feedback over these last few months - let's keep employee voices heard.
We're investing a lot into our employees and their career development - let's continue that. Let's keep promotion conversations fore-front and add clarity on how we can progress through our roles. I shouldn't see a peer bounce back with higher salary / job title because they left for a year. We need to ensure this part of the employee experience/evaluation keeps us here.
I applied online. I interviewed at NICE inContact.
The company is a waste of time to interview with. They asked to perform the coding test. They got back to me after 2 weeks to schedule an interview. They are not serious about hiring and waste other peoples time. They don't even get back to you.