Working at NTS Communications | Glassdoor

NTS Communications Overview
Lubbock, TX
201 to 500 employees
Company - Private
$50 to $100 million (USD) per year
Suddenlink Communications, AT&T, Charter Communications
NTS is a premier provider of Fiber Internet, Voice and Video services to both residential and business customers in regions of West Texas, North Texas and Southeastern Louisiana. NTS delivers one of the fastest Internet connections available over a true fiber to the premise ... Read more

NTS Communications Reviews

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Cyrus Driver
5 Ratings
  • "Account Executive"

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    Current Employee - Account Executive in Lubbock, TX
    Current Employee - Account Executive in Lubbock, TX
    Neutral Outlook
    No opinion of CEO

    I have been working at NTS Communications full-time (Less than a year)


    Advancement opportunities. The only true fiber to the premises provider in the region. Super fast internet for dirt cheap speeds. Reliable enough for most people. The company is investing a lot of money in upgrading the network for voice, data, and video, but there is still a lot of old equipment on the network, and it's a disruption to move things over. The current ownership / management team is a big improvement over the last one, and they will be gone in a couple of years, so there is a chance for promotions when the current owners sell the company and presumably the new owners will need people to step up from inside the company. Health insurance takes effect immediately upon hire, and it's decent (BCBS) with low out of pocket premiums for a family.


    Installation can take a long time and often requires handholding by the sales rep. All the sales reps are climbing all over each other - no territories or other way of splitting up opportunities. Too many sales reps in the Lubbock area. Reliability is far from 100% or even 99%. Management is making a lot of (much needed) changes, so the changes that directly affect sales reps are still months away, which is frustrating. No CRM. The customer management suite is awful and leads to big problems with installations and customer support. It's very difficult to find important information about existing customers.

    Advice to Management

    Revamp the entire installation process, especially for new business sales. This is a customer's introduction to NTS, don't make it a hassle and keep them apprised from start to finish rather than sending out techs randomly and nobody catching stuff that falls through the cracks. The sales rep shouldn't be the first one to hear from the customer about a no-show by an installation tech.... a week after the fact. Also you should evaluate the pay gap between inside sales and outside sales. When the entire inside sales team routinely hits 100%+ of $5000 quota, and the outside sales team maybe has 1 or 2 reps hitting $2500 quota each month, things are out of whack.

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NTS Communications Photos

NTS Communications photo of: Toys for Tots Donation
NTS Communications photo of: This year we donated 5 boxes!
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NTS Communications Interviews

Interview Experience

Interview Experience

Getting an Interview

Getting an Interview

Interview Difficulty


Interview Difficulty




    Sales Executive Interview

    Anonymous Employee in Lubbock, TX
    Accepted Offer
    Negative Experience
    Easy Interview


    I applied online. The process took a week. I interviewed at NTS Communications (Lubbock, TX) in February 2016.


    Hour long interview with inexperienced directors in the communications field. All the answers they gave me were lies. They promise great commissions, auto "Reimbursement", cell "Reimbursement", and said they were only hiring one other besides me, which were and are lies. They hire anyone who applies because they will fire then in less than a year or run them off so they will quit. Since February 2016 over 7 reps have quit.

    Interview Questions

    • Do I know how to build relationships?   1 Answer


    There was no negotiation

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Company Updates

  • Our employees pride themselves on going beyond expectations. Put your career on the path to success by joining our team today!

    Careers at NTS

    At NTS we respect and value the diversity of our community and of our workforce. We are committed to providing an environment for applicants and employees that is harassment-free and where all applicants and employees have an equal opportunity for employment without regard to race, color, gender, religion, national origin, age, disability or veteran status.

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NTS Communications Awards & Accolades

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