Working at National Car Rental | Glassdoor

National Car Rental Overview

Saint Louis, MO
5001 to 10000 employees
1947
Company - Private
Car Rental
$10+ billion (USD) per year
Founded in 1947, National targets the frequent airport business traveler. National Car Rental is part of a portfolio of rental brands operated by Enterprise Holdings. With annual revenues of $22 billion and more than 100,000 employees, Enterprise Holdings and its affiliates own ... Read more

Mission: To be the best transportation service provider in the world ... to exceed our customers' expectations for service, quality and value ... to provide our employees with a great place to work ... and to serve our communities as a committed corporate citizen.

Company Updates

  • If all the good food and gratitude this week doesn't inspire you to give back, this might: twice a month, Jhenna G. heads out on foot to deliver meals to low-income neighborhoods. Find out how Jhenna is giving her community a hand with the help of the Enterprise Holdings Foundation:

    A hand up from hunger

    Twice a month Jhenna G., Area Manager in Toronto, laces up her sneakers and hits the pavement. Jhenna isn't venturing out on a typical run, but rather what's locally known as a sandwich run- a charitable event that delivers meals, nutritional supplements and hygiene necessities to low-income neighborhoods through Hand Up Toronto.

  • We're inspired by Pam Nicholson's 35-year journey from Management Trainee to CEO of Enterprise Holdings (parent company of National Car Rental) and we're not the only ones. Glassdoor recently featured Pam on their list of Top Women CEOs in 2018! http://glassdoor.com/slink.htm?key=vQ1Q5

    The Top Women CEOs for 2018 - Glassdoor Blog

    With just S&P 500 companies held by women, it's true that we still have a ways to go before reaching equal representation at the executive table - but fortunately, a number of female leaders today are working hard to ensure that happens as soon as possible.

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National Car Rental – Why Work For Us?


At National Car Rental, you’ll be part of an industry leader with a rich history.

National Car Rental is owned by Enterprise Holdings, a family-owned, privately held, global company with a world-class portfolio of brands that includes Alamo Rent A Car and Enterprise Rent-A-Car.

We offer a fast-paced, exciting and people-focused environment. Our growth and success are driven by our employees – you’ll spend each day working alongside some of the best in the industry. And they’ll be there to support you every step of the way. Great things are possible when you join our team.

Our people are the reason for our success.

By living our values every day and providing exceptional customer service, we have built a strong culture – one in which we bring honesty and integrity to all we do. We work hard, but never forget to have a little fun. Our values are at the root of our success as a team and as individuals.

Our Values:

  • Our brands are the most valuable things we own.
  • Personal honesty and integrity are the foundation of our success.
  • Customer service is our way of life.
  • Our company is a fun and friendly place where teamwork rules.
  • We work hard ... and we reward hard work.
  • Great things happen when we listen ... to our customers and to each other.
  • We strengthen our communities, one neighborhood at a time.
  • Our doors are open.

We also value giving back to the communities we serve. You’ll see it through company support -- such as our pledge to donate $60 million to fight hunger -- and in how we encourage each of our employees to make a positive impact in the neighborhoods where we do business. We’re committed to the sustainability of our world through initiatives such as the Enterprise 50 Million Tree Pledge, our 20/20 Vision and partnerships to explore alternatives to petroleum-based fuels.

Our philosophy is simple. We strive to exceed our customers’ expectations in service, quality and value.

We have a range of services to match their transportation needs. Which also creates a variety of amazing opportunities for you when you join our team.

Automotive and Transportation

Our fleet is always on the move. Whether you’re providing safe, well-maintained vehicles or driving them, your focus as part of our Automotive and Transportation team will be to ensure that our customers are taken care of.

Customer Service

As a part of our Customer Service team, you’ll help us deliver extraordinary service every day. You’ll offer assistance. You’ll listen. And you’ll help ensure our customers’ complete satisfaction.

Rental Operations

You’ll guide every customer through our rental process with superior, friendly, efficient service. Join our Rental Operations team and help us to meet the transportation needs of millions of customers.

Sales

Create opportunity and carve a new path for yourself on one of our Sales teams. Our Sales Agents work directly with our airport customers to provide superior customer service at the time of rental.

We’re proud of where we’ve been. And we’re excited about where we’re going next. Ready to become part of our story?


From the very beginning, military service members have played a tremendous role in our history and culture. It started when our company’s founder, Jack Taylor, answered the call to serve his country in World War II as a naval fighter pilot. Today, military veterans or reservists comprise nearly 10 percent of our U.S. workforce. We’re proud to pay the salary differential for employees on active duty, so that they continue to receive full pay throughout the duration of their service. And we’re committed to supporting service members and their families at every step of their career with us.

National Car Rental Reviews

3.3
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Approve of CEO
National Car Rental CEO Pamela M. Nicholson
Pamela M. Nicholson
35 Ratings
  • Featured Review

    "National Car Rental - Industry Leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at National Car Rental full-time

    Pros

    Great company to work for, teamwork allowed for growth and advancement. I hope that since the purchase of the National and Alamo brands that EHI are holding to these values

    Cons

    None, it was fast paced and never a dull moment. As with any car rental company the work is fast paced, not a place where you can slack off....

    Advice to Management

    Maintain the individual branding and culture of what National Car Rental became. Treat those employees differently than EHI, or Alamo for that matter. Each brand is in existence because of how they are perceived by their respective customers.

See All 115 Reviews

National Car Rental Photos

National Car Rental photo of: Assistant Manager Jeffrey R. assisting a customer.
National Car Rental photo of: Return Agent Victor C. assisting a customer.
National Car Rental photo of: Vice President Robert K. speaks with an employee at the airport.
National Car Rental photo of: A National employee helping a customer at the airport.
National Car Rental photo of: Greeting Customers
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National Car Rental Interviews

Experience

Experience
62%
19%
19%

Getting an Interview

Getting an Interview
63%
23%
14%

Difficulty

2.1
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

     

    Rental Sales Agent Interview

    Anonymous Employee in Burbank, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 days. I interviewed at National Car Rental (Burbank, CA) in March 2013.

    Interview

    Easy questions about customer service and sales, they need friendly people who can build rapport and be aggressive with sales. also this job includes stressful trouble shooting with guest who are very demanding.

    Interview Questions

See All 24 Interviews

National Car Rental Awards & Accolades

Let us know if we're missing any workplace or industry recognition – Add Awards

Pledges & Certifications

Veteran Hiring Commitment

Committed to helping America's military veterans find work

Career Advancement Program

Helping employees "upskill" into higher-paying positions

Diversity Commitment

Has programs that support a diverse and inclusive workforce

Work at National Car Rental? Share Your Experiences

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