Working at National Car Rental | Glassdoor

National Car Rental Overview

Saint Louis, MO
5001 to 10000 employees
1947
Company - Private
Transportation & Logistics
Unknown / Non-Applicable
Founded in 1947, National targets the frequent airport business traveler. National Car Rental is part of a portfolio of rental brands operated by Enterprise Holdings. With annual revenues of $20.9 billion and more than 97,000 employees, Enterprise Holdings and its affiliates own ... Read more

Mission: To be the best transportation service provider in the world ... to exceed our customers' expectations for service, quality and value ... to provide our employees with a great place to work ... and to serve our communities as a committed corporate citizen.

Company Updates

  • When two customers experienced mechanical problems while visiting Prince Edward Island in Canada, they called Rental Agent Corinne P. for help. Learn all the steps she took to make it right. http://glassdoor.com/slink.htm?key=vQ9cW

    Spotlight on Service: Rental Agent Corinne P. | Enterprise Holdings Careers Blog

    We recently caught up with Corinne P. to learn more about her customer service philosophy and how she creates positive customer interactions. Corinne is a Rental Agent at Moncton International Airport in New Brunswick, Canada. A customer wrote an email to National to express his appreciation for Corinne, who went above and beyond the call of duty during a recent rental experience.

  • Congratulations to our CEO, Pam Nicholson, on earning a spot as one of Fortune Magazine’s Most Powerful Women. A well-deserved honor for the woman at the helm of the world’s largest and most successful car rental company. http://glassdoor.com/slink.htm?key=vI3lV

See AllSee All

National Car Rental – Why Work For Us?


At National Car Rental, you’ll be part of an industry leader with a rich history.

National Car Rental is owned by Enterprise Holdings, a family-owned, privately held, global company with a world-class portfolio of brands that includes Alamo Rent A Car and Enterprise Rent-A-Car.

We offer a fast-paced, exciting and people-focused environment. Our growth and success are driven by our employees – you’ll spend each day working alongside some of the best in the industry. And they’ll be there to support you every step of the way. Great things are possible when you join our team.

Our people are the reason for our success.

By living our values every day and providing exceptional customer service, we have built a strong culture – one in which we bring honesty and integrity to all we do. We work hard, but never forget to have a little fun. Our values are at the root of our success as a team and as individuals.

Our Values:

  • Our brands are the most valuable things we own.
  • Personal honesty and integrity are the foundation of our success.
  • Customer service is our way of life.
  • Our company is a fun and friendly place where teamwork rules.
  • We work hard ... and we reward hard work.
  • Great things happen when we listen ... to our customers and to each other.
  • We strengthen our communities, one neighborhood at a time.
  • Our doors are open.

We also value giving back to the communities we serve. You’ll see it through company support -- such as our pledge to donate $60 million to fight hunger -- and in how we encourage each of our employees to make a positive impact in the neighborhoods where we do business. We’re committed to the sustainability of our world through initiatives such as the Enterprise 50 Million Tree Pledge, our 20/20 Vision and partnerships to explore alternatives to petroleum-based fuels.

Our philosophy is simple. We strive to exceed our customers’ expectations in service, quality and value.

We have a range of services to match their transportation needs. Which also creates a variety of amazing opportunities for you when you join our team.

Automotive and Transportation

Our fleet is always on the move. Whether you’re providing safe, well-maintained vehicles or driving them, your focus as part of our Automotive and Transportation team will be to ensure that our customers are taken care of.

Customer Service

As a part of our Customer Service team, you’ll help us deliver extraordinary service every day. You’ll offer assistance. You’ll listen. And you’ll help ensure our customers’ complete satisfaction.

Rental Operations

You’ll guide every customer through our rental process with superior, friendly, efficient service. Join our Rental Operations team and help us to meet the transportation needs of millions of customers.

Sales

Create opportunity and carve a new path for yourself on one of our Sales teams. Our Sales Agents work directly with our airport customers to provide superior customer service at the time of rental.

We’re proud of where we’ve been. And we’re excited about where we’re going next. Ready to become part of our story?


From the very beginning, military service members have played a tremendous role in our history and culture. It started when our company’s founder, Jack Taylor, answered the call to serve his country in World War II as a naval fighter pilot. Today, military veterans or reservists comprise nearly 10 percent of our U.S. workforce. We’re proud to pay the salary differential for employees on active duty, so that they continue to receive full pay throughout the duration of their service. And we’re committed to supporting service members and their families at every step of their career with us.

National Car Rental Reviews

3.2
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
National Car Rental President and CEO Pamela M. (Pam) Nicholson
Pamela M. (Pam) Nicholson
28 Ratings
  • Featured Review

    "FT Return Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Club Associate in Jamaica, NY
    Current Employee - Club Associate in Jamaica, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at National Car Rental full-time (More than 3 years)

    Pros

    Excellent Customer Service great staff and great professionalism great training staff very good knowledge of work

    Cons

    lack of staff waiting period can be a little steady but otherwise great.

    Advice to Management

    keep up the good work.

See All 92 Reviews

National Car Rental Photos

National Car Rental photo of: Assistant Manager Jeffrey R. assisting a customer.
National Car Rental photo of: Return Agent Victor C. assisting a customer.
National Car Rental photo of: Vice President Robert K. speaks with an employee at the airport.
National Car Rental photo of: A National employee helping a customer at the airport.
National Car Rental photo of: Greeting Customers
See All PhotosSee All

National Car Rental Interviews

Experience

Experience
60%
20%
20%

Getting an Interview

Getting an Interview
61%
23%
14%

Difficulty

2.0
Average

Difficulty

Hard
Average
Easy
  1.  

    Full-time Greeter Interview

    Anonymous Employee in Jamaica, NY
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at National Car Rental (Jamaica, NY) in June 2016.

    Interview

    I applied for service agent position. Got the email for the phone interview within minutes of applying. Phone interview was really easy basic questions about my previous employment and details about the position. At the end of the phone call i was offered a interview for the following week. The face to face interview was fairly difficult. Alot of questions based on how you will participate if hired. I was then called back for a second interview for a different position , Full time Greeter. The branch manager felt as if my experience was more customer based. A week and a half went pass and i was offered the job by a HR manager. I then was emailed an offer letter and forms for the background check . I filled them out asap ! The background check consists of criminal and driving records ONLY! Also she contacted two of my previous employers via email as part of a reference check. 6 days later . I was officially offer the job . I start orienration in two days!

    Interview Questions

    • What is the most important thing to this company?   1 Answer
See All 23 Interviews

National Car Rental Awards & Accolades

Let us know if we're missing any workplace or industry recognition – Add Awards

Work at National Car Rental? Share Your Experiences

National Car Rental
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or