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National Grid USA Overview

Waltham, MA
10000+ employees
Subsidiary or Business Segment
Oil, Gas, Energy & Utilities
$5 to $10 billion (USD) per year
Earthquakes in New England? No, it's deregulation and acquisitions that have altered the energy landscape. National Grid USA's five utility subsidiaries deliver electricity to 3.3 million customers in a 29,000-sq.-mi. service area in ... Read more

National Grid USA – Why Work For Us?

Our business model
We are an international electricity and gas company based in the UK and northeastern US. We play a vital role in connecting millions of people safely, reliably and efficiently to the energy they use.

We are at the heart of one of the greatest challenges facing our society – delivering clean energy to support our world long into the future.

We work with all our stakeholders to promote the development and implementation of sustainable, innovative and affordable energy solutions.

And we are proud that our work, and our people, underpin the prosperity and wellbeing of our customers, communities and investors.

 National Grid (LSE: NG; NYSE:NGG) is an electricity and gas company that  connects consumers to energy sources through its networks.

Cables in tunnelThe company is at the heart of one of the greatest challenges facing our society – to create new, sustainable energy solutions for the future and developing an energy system that underpins economic prosperity in the 21st century. National Grid holds a vital position at the centre of the energy system and it ‘joins everything up’.

In the northeast US, we connect more than seven million gas and electric customers to vital energy sources, essential for our modern lifestyles. In Great Britain, we run the gas and electricity systems that our society is built on, delivering gas and electricity across the country.

National Grid delivers electricity to approximately 3.4 million customers in Massachusetts, New York and Rhode Island. We own over 4,000 megawatts of contracted electricity generation, providing power to over one million LIPA customers. We are the largest distributor of natural gas in the northeast US, serving approximately 3.6 million customers in New York, Massachusetts and Rhode Island.

The electricity industry connects generation sources to homes and businesses via transmission and distribution networks. Electricity is sold to consumers by companies who have bought it from the generators and pay to use the networks across which it is transmitted.

The gas industry connects producers, processors, storage, transmission and distribution network operators, as well as suppliers to industrial, commercial and domestic users.

What we believe

At National Grid we encourage everyone to respect others and value their diversity. To take ownership for driving performance. And to always be open and act with integrity in all relationships. Living these values makes sure we work as one team, one National Grid. Especially as collaboration is the norm.

It's vital that everyone contributes. After all, energy is essential to every community, the challenges never let up and the pace can be intense. On top of all that, we're determined to cement our reputation as a responsible, sustainable business and an industry leader. So we look for innovation and we expect high performance.

In return, we enhance the skills and capabilities of our people in a host of innovative ways. We help them excel in everything from health and safety to inclusion and diversity, from tackling climate change to delivering customer service. And we're big on recognition, rewarding those whose performance sets the standard we all strive for. At the same time, we know a healthy balance between work and life outside it benefits us all.

The result is an organisation full of people who respect, value and support each other while always challenging themselves to achieve more. People who are equipped to make the most of all the career opportunities we offer. Our diverse teams are packed with experience and expertise, and are proud to have safety as their number one priority.

National Grid USA Reviews

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National Grid USA CEO John Pettigrew
John Pettigrew
23 Ratings
  • Featured Review

    Helpful (6)

    "Truly a wonderful company to work for."

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor Contractor Oversight in New York, NY
    Current Employee - Supervisor Contractor Oversight in New York, NY
    Positive Outlook
    Approves of CEO

    I have been working at National Grid USA full-time (More than a year)


    Salaries, benefits, company culture, people. Bonus structures are extremely rewarding and the company definitely tries hard to care about all employees no matter how small.


    Sometimes difficult to change the business in a positive way. Can be lots of red tape / challenges which can slow advancements down.

    Advice to Management

    Trusting employees to do their job is crucial and sometimes lost by the union / management divide (mostly for good reason) but I find that if people respect and like you, they are more willing to go out of their way for you, especially in regards to union employees who have a very defined job description where it may be frowned upon to go above and beyond normal expectations.

See All 386 Reviews

National Grid USA Photos

National Grid USA photo of: NG
National Grid USA photo of: Decking out the Kevin Guest House in Buffalo New York with LED lights, keeping the holidays full of cheer and energy efficiency.
National Grid USA photo of: National Grid employee for 50 years, celebrated this milestone last month with his co-workers from the Roslyn Yard.
National Grid USA photo of: We're supporting Breast Cancer Awareness Month with the Pink Hard Hats program, wearing the hats in exchange for donations to help raise money for cancer research.
National Grid USA photo of: Our #NYC Gas Field Ops Team are rocking pink hard hats in support of #BreastCancerAwarenessMonth #NBCAM #Brooklyn
National Grid USA photo of: Volunteering at The Greater Boston Food Bank
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National Grid USA Interviews



Getting an Interview

Getting an Interview





    Customer Service Representative Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Difficult Interview


    They called me from Workforce so I can take a Sims test which was rigged I think because I have experienced the test was super easy I get email the same day that I failed it's impossible I know I did not fail that test but it's supposedly I did feel so I think there's other factors that play in maybe they didn't like the way I looked my age I'm 48 maybe I was too old but I feel like there was something else that was wrong because there's no way I could have failed that test

    Interview Questions

    • I never got to the interview stage because they call you from Workforce to take the Sims assessment test and I feel like they already know who's going to get the job as soon as you get in that room or who's going to get into training I feel like it's rigged I feel like there's some process that I don't understand but I do feel like I pass the test because it wasn't hard see if it was hard I would have been like okay I failed but together email the same day to tell you that you failed it was almost like Anyway be careful if you apply for this company and you go through Workforce because I think there's other things in play here anyway my feeling is why didn't the man that gave us the test send me the email some other lady send me an email and she said that I failed I just don't understand anyway I just want to warn people out there be super careful and try to finish the test if you go take it try to finish it super fast because if you take your time like I did which the only thing that I can think of that is possible that they would fail me for was that I took my time and I wanted to do it a hundred percent perfect but I do believe it was at least 90% perfect so that would be the only thing   1 Answer
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National Grid USA Awards & Accolades

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