Nationstar Mortgage Careers | Glassdoor

Nationstar Mortgage Overview

Dallas, TX
5001 to 10000 employees
Mr. Cooper
1994
Company - Public (NSM)
Finance
$2 to $5 billion (USD) per year
Nationstar Mortgage is a leading residential mortgage services company providing servicing,originations, and real estate services to homebuyers, homeowners and financial partners.
Founded in 1994, Nationstar has experienced success by providing exceptional customer ... Read more

Mission: At Nationstar, we exist to keep the dream of home ownership alive.

Nationstar Mortgage – Why Work For Us?


About Us



Nothing is more important to us than keeping the dream of homeownership alive and providing radical service to our customers. We are one of the largest and fastest growing mortgage servicers in the United States. Our integrated approach, strength and diversity of our operations, and strategies for growing all segments of our business position us to be a long term leader in our industry. 

We have one common thread that weaves throughout the organization – focus on the customer.  If you want to help transform the mortgage industry, get on board.  

View Our Open Positions    Join Our Talent Network


 

Our Culture


Going the extra mile to provide our customers with solutions to fit their individual needs is not new to us — it's just the way we do business. It’s often said that when it comes to job satisfaction that you must love the work or love the people you work with. At Nationstar you can have it all: rewarding and challenging work, caring and dedicated co-workers, and an atmosphere of camaraderie and fun. We exemplify the value of having an enjoyable work environment. We sponsor special work events and programs throughout the year. From our annual company picnic to food truck days to our Artists in Residence program, we are always looking for ways to brighten the day of our employees who work so hard to brighten the day for all of our customers. 

Nationstar Contributes

Our team is focused on giving people the safety, health and dignity of homeownership. That’s why our employees give back to communities around the country all year long. We work with organizations like Habitat for Humanity to help give back. 

Enriching Employee Lives & Careers

We take pride in finding new avenues to help our employees grow in their careers, as well as build lasting friendships with co-workers and colleagues. We have an entire team dedicated to ongoing training classes from professional development to experienced leadership, including job specific training. Nationstar also offers tuition reimbursement to help employees achieve academic and professional goals. Plus, Nationstar is proud to sponsor one of the most active Toastmasters chapters in North Texas.

Working at Nationstar Has Its Benefits

For the majority of us, a job isn’t just a paycheck, it is a career, a second home where we like to make friends and even create a work family. At Nationstar Mortgage, our most important investments are those we make in our people. Our success as a company relies heavily on the talents and dedication of our employees. We are proud of the fact that 80% of all Nationstar mid-level managers are promoted from within. 

We are imaginative and resourceful professionals who conduct our business with a strong sense of business ethics and fairness. "Doing the right thing" is at the core of our corporate culture.

We've Got You Covered

We take care of our team who do so much to take care of our customers. We proudly offer excellent benefits for all of our employees, including:

  • You get to choose your medical benefits
  • Dental, vision and flexible spending accounts (FSA) are on the menu
  • If you choose the Health Savings Plan, Nationstar will contribute to your Health Spending Account (HSA) that helps cover your out-of-pocket expenses
  • Company paid basic and supplemental life insurance
  • Accidental death and dismemberment (AD&D) insurance
  • Long-term and short-term disability are paid by Nationstar
  • Your 401k will include a generous company match
  • Paid vacations and holidays

Tech Gurus Wanted

We're reimagining the future and building modern technology for an industry that desperately needs it.

The home loan industry – largely characterized by excessive paperwork, a history of bad business practices, and poor customer service – beckons for innovation and improvements in digital tools and user experience. Therein lies the opportunity - not just to create a better mortgage company, but to reimagine the home ownership lifecycle and create a smarter, more intuitive lending and real estate services platform.

Nationstar Mortgage (NYSE:NSM) is looking for strong digital leaders to join our team: those with a track record of growing a business by bringing breakthrough digital products to market, successfully enabling technology to acquire, engage and retain customers. The ideal candidates will have an intuitive sense for delivering amazingly simple tools and experiences that make life easier for our customers and prospects.

View Tech Openings At Nationstar



Join Our Talent Network

Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.

  • Receive alerts with new job opportunities that match your interests
  • Receive relevant communications and updates from our organization
  • Share job opportunities with family and friends through Social Media or email

Sign Up Today




Nationstar Mortgage Reviews

3.1
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Nationstar Mortgage President, Chief Executive Officer and Director Jay Bray
Jay Bray
344 Ratings
  • "Overall Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Loan Officer in Irvine, CA
    Former Employee - Loan Officer in Irvine, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Nationstar Mortgage full-time (More than a year)

    Pros

    Good company when the market was great, lots of leads and portfolio.

    Cons

    long hours, favoritism, strict production goals.

    Advice to Management

    Less micro manage and scripts, feels less personable on the phone.

See All 771 Reviews

Nationstar Mortgage Photos

Nationstar Mortgage photo of: Nationstar Veterans - Corporate HQ
Nationstar Mortgage photo of: Kenneth Crain - Artist in Residence Program
Nationstar Mortgage photo of: Kyle Steed - Artist in Residence Program
Nationstar Mortgage photo of: Work your core
Nationstar Mortgage photo of: Lunch time!
Nationstar Mortgage photo of: one of many hallway artworks
See All PhotosSee All

Nationstar Mortgage Interviews

Experience

Experience
60%
20%
18%

Getting an Interview

Getting an Interview
36%
20%
17%
8
8
4
3

Difficulty

2.5
Average

Difficulty

Hard
Average
Easy
  1.  

    Mortgage Loan Processor Interview

    Anonymous Employee in Irving, TX
    Accepted Offer
    Negative Experience
    Average Interview

    Application

    I applied through an employee referral. I interviewed at Nationstar Mortgage (Irving, TX) in August 2017.

    Interview

    Interview went great! Interviewed with the 2 Processing AVP's. Typical interview questions.
    Was offered the position via phone call from Nationstar/Mr. Cooper Dallas area Recruiter on 08/21st and she emailed me the offer letter with a start date of 09/11th. I also received emails to go ahead and sign up for benefits and a calendar with the 2017 pay dates. So, come to find out for some reason, they offer you the job BEFORE they do the background screening, which was no big deal...or so I thought! I was contacted by the HR Department in the Irvine California area instead of the Dallas area I had been dealing with so they could send me the link to begin the process of background screening. They use a 3rd party company to do the background screening and I found out a week before my start date that I'm ineligible for hire because of a date discrepancy I had put down on my application from a previous employer I worked for almost 9 years ago! It was a 7 month difference from what I had put down and from what they had verified. I only worked there for 3 months! I was told by HR that they verify the dates of my two most recent employers, however they only verified my most recent employer and the employer from almost 9 years ago (which isn't even related to the job I applied for). I had another employer immediately prior to the most recent one and it was never verified?! I reached out to the HR department that actually offered me the position to inquire about this. My calls and emails went unanswered! To this day, everything in my emails says i'm hired with a start date and welcome package. I have nothing in writing retracting their offer. Only a verbal confirmation from someone in California that I am ineligible?! VERY UNPROFESSIONAL! VERY UNORGANIZED! As much as I needed this job, I definitely dodged a bullet with this company!

    Interview Questions

See All 153 Interviews

Nationstar Mortgage Awards & Accolades

  • Fannie Mae 5 STAR Servicer Award, Housing Wire, 2015
  • Fortune 500, Fortune, 2015
  • Fannie Mae 5 STAR Servicer Award, Business Wire, 2014
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