Navient Overview

  • www.navient.com
  • Wilmington, DE
  • 5001 to 10000 Employees
  • 2014
  • Company - Public (NAVI)
  • Financial Transaction Processing
  • $1 to $5 billion (USD)

CompetitorsUnknown

Navient (Nasdaq: NAVI) is a leader in education loan management and business processing solutions for education, healthcare and government clients at the federal, state and local levels. The company helps its clients and millions of Americans achieve financial success through ...
Mission: We enhance the financial success of our customers by delivering innovative solutions and insights with compassion and personalized service.

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Commercial Customer Service Representative

What’s the best way to have a lack of compensation and incentive conversation in your department? I went above and beyond for years doing extra work, organizations etc and nothing has been reflected in pay. I thought my 5 year was going to finally show something but it did not. I’ve inquired about pay but it’s gotten nowhere.

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Finance

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Navient Reviews

3.6
63%
Recommend to a Friend
78%
Approve of CEO
John (Jack) F. Remondi
John (Jack) F. Remondi
252 Ratings
5.0
Current Employee

"Great management"

Oct 25, 2022 - Customer Service Representative in Philadelphia, PA
Recommends
Neutral Outlook
Approves of CEO

Pros

Very understanding with work schedules

Cons

Very stagnant in progression ans not really a good pay raise to keep up with inflation
See All 635 Reviews

Diversity & Inclusion at Navient

3.8
(180 Reviews)

Diversity & Inclusion FAQs

All answers shown come directly from Navient Reviews and are not edited or altered.

How is diversity at Navient?

...Company embraces diversity and frequently solicits employee feedback....Read More

Read 3 more responses

Navient Photos

+ Add Photo
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Navient Interviews

Experience
Positive53%
Negative22%
Neutral25%
Getting an Interview
Applied online78%
Recruiter9%
Employee Referral7%
Difficulty
2.4
Average
HardAverageEasy

  1. Customer Care Representative Interview

    Anonymous Employee in United States
    Accepted Offer
    Positive Experience
    Easy Interview

    Interview

    The process was very informative. The atmosphere was calm and collected. They responded well to all the questions asked. All in all it was a pretty good experience. I would recommend.
    Interview

    They asked what motivated me. Just be honest

    Answer Question

See All 57 interviews

Company Updates

April 19, 2022
KEY NOT FOUND: company-updates.categories.culture
We’re honored to be among top corporations recognized by the Human Rights Campaign in its 20th annual Corporate Equality Index. #CEI2022 The CEI recognizes businesses that are committed to equity for LGBTQ+ employees and their families.
Shared image - Navient earns high marks for LGBTQ+ equality in the workplace | Navient Corporation
Navient earns high marks for LGBTQ+ equality in the workplace | Navient Corporation
news.navient.com
March 4, 2021
KEY NOT FOUND: company-updates.categories.community
We’re excited to join forces with Boys & Girls Clubs of America to support young people and their families with career and college planning resources and #TeamNavient volunteer engagement. Our partnership with Boys & Girls Club will result in the launch of education and community-based service programs that will benefit the Club’s members, including youth in under-resourced communities on their career journeys.
Shared image - Boys & Girls Clubs of America and Navient partner to bring career and college planning resources to support equity for youth in under-resourced communities | Navient Corporation
Boys & Girls Clubs of America and Navient partner to bring career and college planning resources to support equity for youth in under-resourced communities | Navient Corporation
glassdoor.com

Navient Awards & Accolades

  • Military Friendly® Employer Gold AwardViqtory Media2019
  • Fortune 500Fortune Magazine2019

Pledges & Certifications

  • Veteran Hiring Commitment

    Committed to helping America's military veterans find work

  • Social Responsibility Pledge

    Formal programs or foundation to give back to communities

  • Diversity Commitment

    Has programs that support a diverse and inclusive workforce

Popular Careers with Navient Job Seekers

JobsSalariesInterviews

Navient FAQ

(51 Questions)

All answers shown come directly from Navient Reviews and are not edited or altered.

See questions about:

What is paid time off like at Navient?

...Great benefits, PTO, advancement opportunity and culture...

January 10, 2022

Read more

See 32 more answers

People Also Ask about Navient

Employees rate Navient 3.6 out of 5 stars based on 635 anonymous reviews on Glassdoor.

To get a job at Navient, browse currently open positions and apply for a job near you. Once you get a positive response, make sure to find out about the interview process at Navient and prepare for tough questions.

Overall, 63% of employees would recommend working at Navient to a friend. This is based on 560 anonymously submitted reviews on Glassdoor.

53% of job seekers rate their interview experience at Navient as positive. Candidates give an average difficulty score of 2.4 out of 5 (where 5 is the highest level of difficulty) for their job interview at Navient.

54% of employees think that Navient has a positive business outlook. This is based on anonymous employee reviews submitted on Glassdoor.

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