Working at Neighborhood Health Plan | Glassdoor

Neighborhood Health Plan Overview
Boston, MA
201 to 500 employees
Nonprofit Organization
$1 to $2 billion (USD) per year
Neighborhood Health Plan (NHP) ( is an NCQA-accredited, not-for-profit health plan that provides coverage to over 300,000 commercial and MassHealth members. For over 25 years, employers, individuals, and families have turned to NHP for health care coverage that is ... Read more

Mission: NHP's mission is to promote the health and wellness of our members, and to help ensure equitable, affordable health care for the diverse communities we serve.

Neighborhood Health Plan – Why Work For Us?

About Neighborhood Health Plan

Neighborhood Health Plan (NHP) is an NCQA-accredited, not-for-profit health plan that provides coverage to over 430,000 commercial and MassHealth members. For 30 years, employers, individuals, and families across Massachusetts have turned to NHP for health care coverage that is both high-quality and affordable. NHP is known for plans that are easy-to-understand and manage. Members have access to a robust network of top doctors, community health centers, and academic and regional hospitals. Founded in 1986 with a commitment to promote health equity for members within the diverse communities we serve, NHP’s service and care management programs today continue the tradition of personalized and high-quality care. NHP is a member of Partners HealthCare.

Mission Statement

NHP's mission is to promote the health and wellness of our members, and to help ensure equitable, affordable health care for the diverse communities we serve.

Our core values influence every decision we make.

Quality Care – We are passionate about promoting the health and wellness of our members and ensuring high quality care is delivered through our network of providers and our own care services.
Diversity – We embrace employee diversity, promote health equity for our members and for the community, and embrace inclusiveness in all we do.
Accountability – We are dedicated stewards of our assets and resources on behalf of our members, partners, and colleagues. We hold ourselves and each other personally accountable for keeping our promises and achieving results that contribute to organizational success.
Service Excellence – We are tenacious in creating consistent customer experiences that are respectful, culturally sensitive, reliable, and instill trust and confidence.
Relationships – We’ve built our reputation on the strength of our relationships between employees and departments and with members, care providers, community advocates, and government agencies.


NHP’s history is unique among health plans in the Commonwealth. In the early 1980s, through a federal grant, Boston Health Plan was formed to enroll city employees, Medicaid clients, and uninsured workers in one managed care plan.

The plan was anchored by the area’s community health centers (CHCs) and Boston City Hospital. This model formed the basis for what would become Neighborhood Health Plan. In 1986, the Massachusetts League of Community Health Centers and the Greater Boston Forum for Health Action identified a new challenge: to provide better access to health care for all underserved populations. In 1986, NHP was incorporated and began its work by serving the patients of Boston Health Plan.

From modest beginnings in the Fields Corner neighborhood of Dorchester, NHP quickly embraced its role as a community member, service provider, and leader. From the beginning, NHP set out to provide the best personally-tailored care to meet the health needs of a diverse community.
NHP was one of the first health plans in the country created with the express purpose of addressing the health care needs of underserved populations.

By working closely with the MassHealth program and commercial purchasers, and by partnering with CHCs and other providers, NHP has grown from a few thousand members in the late 1980s to hundreds of thousands of members today.

Today, Neighborhood Health Plan is a member of Partners HealthCare which was founded by Brigham and Women’s Hospital and Massachusetts General Hospital.

Continuous Learning

At Neighborhood Health Plan, we never stop learning or looking for ways to help our employees grow.

NHP takes a collaborative approach to development that actively encourages positive and productive working relationships among our employees. There are numerous and varied learning programs and opportunities throughout the year to help employees achieve their personal and professional goals.

New Hire Orientation

Unlike any other training you've experienced, our new hire orientation offers the chance to meet, and ask questions of, NHP's Senior Leadership Team within your first months at NHP. You will gain a wealth of resources, information, and understanding of the company and the people who work here.

Management Development

There is no shortage of leadership development at NHP. We provide exciting programs and opportunities to help develop our leaders. Examples include: Management Development and Supervisor Training Programs, Building Effective Teams, and monthly Manager Forums.

Continuous Learning

We offer a rich variety of year-round Professional and Technical Skills trainings, Lunch & Learn Seminars, and other programs that promote an atmosphere of ongoing growth and development.

Employee Recognition

It's always nice to feel valued for the work you do, and we take this seriously at NHP.

We reward outstanding performance, extraordinary contributions to the NHP community, and long-standing service to the organization. Our programs include annual achievement awards given to individuals and teams, "on the spot" awards, and service awards.


Being a good corporate citizen has never felt better!

At NHP, employees receive paid time off when they support our corporate-sponsored organizations and Domestic Violence service organizations with whom we partner.

Neighborhood Health Plan Reviews

Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
(no image)
David Segal
27 Ratings
  • Helpful (3)


    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Somerville, MA
    Current Employee - Anonymous Employee in Somerville, MA
    Positive Outlook
    Approves of CEO

    I have been working at Neighborhood Health Plan full-time (More than 5 years)


    I have been at NHP for over 6 years. The company is changing because it has to in order to meet our mission, goals and objectives. It is an exciting time to working at NHP. My ideas are taken seriously. I have a voice and so do many other employees. I have a great manager, challenging yet rewarding job, and work-life balance. Our new Somerville location is awesome! I have referred friends to work here so they can have a wonderful career too.


    It can be difficult to change for some employees--even when the change will bring positive results. Don't listen to the negative reviews. They come from a handful of discontented people. There is a strategy for financial stability, and we are just beginning the turnaround.

    Advice to Management

    We have faith in you. Looking forward to our upcoming All Staff Meeting where leadership will share the plan for our promising future!

See All 80 Reviews

Neighborhood Health Plan Photos

Neighborhood Health Plan photo of: Neighborhood Health Plan
Neighborhood Health Plan photo of: NHP employees are proud to march in Boston's Pride Parade each year.
Neighborhood Health Plan photo of: Our first annual broker breakfast with our Commercial Sales team was a huge hit!
Neighborhood Health Plan photo of: NHP held our fifth annual Stand Against Racism rally with YWCA Boston to celebrate diversity and equality.
See All PhotosSee All

Neighborhood Health Plan Interviews



Getting an Interview

Getting an Interview





    Customer Service Representative Interview

    Anonymous Interview Candidate in Nowhere, OK
    No Offer
    Negative Experience
    Easy Interview


    I applied online. The process took 5 days. I interviewed at Neighborhood Health Plan (Nowhere, OK) in September 2016.


    After you apply, NHP contacts you if they like your resume. An HR secretary sends you a link to an online assessment, which is in 3 parts, customer service simulation, problem solving comprehension with email proficiency and a typing test. If u pass part one, you complete all 3. Then HR was supposed to contact again to set up phone interview, which they never did. They didn't say one of the steps is that NHP disappears. Phone interview would've been followed by an open house and finally an offer. I happened to ask where the job was and the HR person said assembly square which is an awful commute. This is for a job that pays about $16/hour....

See All 10 Interviews

Neighborhood Health Plan Awards & Accolades

Let us know if we're missing any workplace or industry recognition – Add Awards

Neighborhood Health Plan Locations

Work at Neighborhood Health Plan? Share Your Experiences

Neighborhood Health Plan
  • Star
  • Star
  • Star
  • Star
  • Star
Click to Rate