Working at Nespresso USA | Glassdoor

Nespresso USA Overview

New York, NY
501 to 1000 employees
Nestlé
1986
Subsidiary or Business Segment
Food & Beverage Stores
Unknown / Non-Applicable
The NESPRESSO Story Our story began 25 years ago with a simple but revolutionary idea – to create the perfect cup of coffee. An industry pioneer, Nestlé Nespresso USA has become an international reference for the highest quality coffee and an iconic symbol ... Read more

Mission: Our singular focus is on delivering highest quality coffees and ultimate coffee experiences to our consumers cup after cup. We compete in both the business-to-consumer and business-to-business segments, allowing consumers to enjoy our highest quality coffees at home and to ... Read more

Company Updates

  • *-*-* Job of the Week *-*-* We are now hiring at our Flagship Boutique in Boston and Chestnut Hill!

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  • *-*-* Job of the Week *-*-* We are now hiring a Call Center Operations Manager at our call center in Long Island City, Queens!

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Nespresso USA – Why Work For Us?


Working at NESPRESSO 

The NESPRESSO Story

Our story began 25 years ago with a simple but revolutionary idea, to create the perfect cup of coffee. An industry pioneer, Nestlé Nespresso USA has become an international reference for the highest quality coffee and an iconic symbol of refined elegance. We are now in more than 69 countries and our team has grown well beyond 12,000 employees. We are part of Nestlé SA in Switzerland, the world's largest food company. Nespresso continues to drive momentum and innovation in our market segment, and in North America, we're just getting started.

Great Growth Potential

Through a unique combination of premium quality Grand Cru coffees, smart coffee machines and exceptional customer service, our company has transformed itself into a global coffee powerhouse and a trusted luxury brand. Nespresso is much more than just a coffee. It is a genuine experience that combines perfection and pleasure, simplicity and aesthetics. Through a singular focus on delivering the ultimate coffee experience to our customers, Nespresso continues to achieve growth worldwide. As we establish our presence in new markets, the potential for career growth is simply extraordinary.

A Company Without Boundaries

The entrepreneurial spirit and passion shared by our employees are vital to our success. Nespresso offers motivated individuals a truly unique opportunity to influence business growth, drive innovation and pursue a career path as part of our team. When you join Nespresso, you'll enjoy a wide range of employee benefits, including Medical/Dental/Vision, 401(k), Pension Plan, Life and Disability Insurance and Employee Discounts. On top of that, you'll have the benefit of Nestlé's stability and global commitment to Health, Nutrition and Wellness. And, you'll be in a highly visible role with of one Nestlé's fastest growing operating businesses.

Career Opportunities

Follow Your Passion

Share your passion for excellence and elegance with Nestlé Nespresso USA, a pioneer and market leader in the highest quality portioned coffee.  At Nespresso, creating the perfect cofffee is at the heart of what we do.  If you're looking for the chance to apply your talents to a fast-growing luxury brand, we can deliver the perfect opportunity. 

Savor Your Possibilities

Nestlé Nespresso USA, with headquarters in New York, has career opportunities throughout the nation, from coast to coast. We offer a variety of career opportunities within our corporate and boutique environments, as well as our customer relationship center.  As our U.S. presence continues to build, new possibilities will emerge for people who share our passion for excellence and commitment to innovation.

In our entrepreneurial environment, you will have the opportunity to explore the career path that's right for you. Nestlé Nespresso USA employees have many different talents and backgrounds, and they share a passion for creating ultimate coffee experiences and finding new ways to surprise and delight our customers.

The Nespresso Leadership Framework addresses the way we work and communicates a clear understanding of our company values:

The Nespresso Leadership Framework includes the following: Inspiring People: Lead People, Develop People, Practice What You Preach — Opening Up: Know Yourself, Insight, Service Orientation, Curiosity, Courage — Dealing with Others: Proactive Cooperation, Impact and Convince Others — Adding Value: Results Focus, Initiative, Innovation/Renovation.

From pioneer to reference in premium portioned coffee

The Nespresso story began with a simple idea: enable anyone to create the perfect cup of espresso coffee – just like a skilled barista. From its beginning in 1986, Nespresso has redefined and revolutionized the way millions of people enjoy their espresso coffee. It has shaped the global coffee culture.

Our singular focus is on delivering highest quality coffees and ultimate coffee experiences to our consumers cup after cup. We compete in both the business-to-consumer and business-to-business segments, allowing consumers to enjoy our highest quality coffees at home and to recreate these perfect coffee moments wherever they may be.

The entire Nespresso system – the interaction of the original Nespresso aluminum capsule with the genuineNespresso machine – is designed to ensure the consistent quality that has made Nespresso the reference in the portioned coffee sector and one of the fastest growing global food and beverage brands.

Our Unique Business Model allows us to guarantee quality at every stage of the sourcing, production and sale of our coffees, and to maintain a direct privileged relationship with our consumers.

Every Nespresso capsule sold in the world is produced in one of our two state-of-the-art production centers in Switzerland. 

Our roadmap for sustainable growth

Our success is built on 3 Key Growth Drivers:

  • Creating the highest quality Grand Cru coffees for our consumers and Club Members

Our perfectly portioned Grand Cru coffees are selected from the top 1-2% of the world’s green coffee production. Our experts specially roast and blend these coffees to create the widest selection of Grand Cru varieties to suit every taste. Our passion for perfection is truly reflected in our unsurpassed coffee quality.

  • Creating long-lasting consumer relationships

One of the most valuable aspects of the Nespresso brand is the relationship that we have with our consumers and Club Members. Every day we cultivate direct and personal relationships with millions of passionate consumers, allowing us to continually anticipate expectations and evolve to meet them.

  • Creating sustainable business growth

Nespresso takes a long-term, holistic approach to sustainability. We are committed to ensure sustainability across all operations, from coffee sourcing to capsule recycling, setting clear targets and seeking to create shared value for the business and for society. Our Ecolaboration™program provides a framework for partnerships and innovation to drive on-going, sustainable development. For us, Ecolaboration™ is our way of doing business.

These will continue to be the Key Growth Drivers of our business moving forward, as we compete in the dynamic and growing portioned coffee category.

Focused on Our Employees

At Nespresso, we believe our employees are the center of everything we do. We value our employees and place a strong emphasis on providing a variety of benefit options that work best for them and their families.

Benefits Package*
Nespresso offers medical, dental, and vision benefits packages to meet a variety of health needs. These packages include options for family and domestic partners. These packages also include life insurance, disability and employee assistance at no cost to the employee. We also offer a variety of cost-saving preventative programs through HealthWorks employee health and wellness program.

401(K)*
Employees have the opportunity to save on a before-tax basis through convenient payroll deductions. Nestlé also offers employer matching contributions.

Pension*
Nespresso employees can also take advantage of the pension plan offered by the company.

Bonus Incentive Program*
Many Nespresso employees are eligible for an annual bonus incentive program based on company performance.

Employee Discount Policy for Machine, Capsules and Accessory
Nespresso employees receive a discount on capsules, machines and accessories.

Rewards and Recognition
Employees are recognized for a variety of efforts and achievements, such as anniversary rewards, and performance awards associated with our company's goals and objectives.

Spending Accounts
Nespresso employees can choose to set aside pre-tax income for reimbursement of eligible dependent daycare and health care expenses not otherwise covered.

Commuter Reimbursement program
This program allows employees to use pre-tax dollars to pay for their commute and save on taxes.

Voluntary Benefits
Employees can also take advantage of auto and home insurance, pet insurance as well as prepaid legal services, which can be purchased at special rates

Educational Reimbursement Program*
Eligible Employees who to choose to go back to school can apply for assistance paying for tuition, books, and fees.

Infant Formula Program
Nespresso employees with infants up to 12 months old may receive up to 32 store coupons for any type of Nestlé Infant Formula.

Adoption Assistance Program
Nespresso helps employees with a portion of the cost of adoption.

*Some variances in program details may exist for individual employee groups. Check with your local management and your HR Business Partners for coverage details.

The Nespresso Sustainability Program

Nestlé Nespresso SA works directly with over 70,000 farmers in 12 countries through its AAA Sustainable Quality™ Program to embed sustainability practices on farms and the surrounding landscapes. 

Launched in 2003 in collaboration with The Rainforest Alliance, the program helps to improve the yield and quality of harvests, ensuring a sustainable supply of high quality coffee and improving livelihoods of farmers and their communities.

Nespresso is known for purchasing some of the world’s finest coffees. 

Great products always start with the best ingredients. We know that the highest quality coffee - with the aromatic specificity we need to create our Grand Cru blends - is not produced by chance. Which is why we are so lucky to be working closely with some 70,000 coffee farmers, many of whom have been members of our AAA Sustainable Quality Program for more than 10 years. And it’s only thanks to these farmers (of approximately 25 million globally) that we are able to meet the high quality standards we set for ourselves.

Read more about our recycling effort...

Nespresso USA Reviews

3.6
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Recommend to a friend
Approve of CEO
Nespresso USA President and CEO Guillaume Le Cunff
Guillaume Le Cunff
48 Ratings
  • Helpful (2)

    "Manager in Customer Facing Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Nespresso USA full-time (More than 3 years)

    Pros

    Working at Nespresso, USA you have the ability to really change processes and ways of working to best service the Customer. Senior Management is always open to listening and activing ideas that add value and make for a better customer experience. Work life balance is great and benefits are outstanding!

    Cons

    Sometimes outdated technology in the company can slow down execution and we could use an upgrade in our CRM tools. I think most companies face that issue, as technology is always changing

    Advice to Management

    Lobby more with HQ to adapt to technology a bit faster.

See All 102 Reviews

Nespresso USA Photos

Nespresso USA photo of: Nespresso NYU participants learning from the best! Visiting a AAA farm in Costa Rica and learning about coffee production and sustainability standards from our agronomists and farmers.
Nespresso USA photo of: Nespresso NYU group visit the mill.
Nespresso USA photo of: Our Holiday Sweater contest was fun! We all enjoyed the Cookies & Hot Cocoa bar too.
Nespresso USA photo of: Nespresso Intense Game at Bloomingdale's on 60th street
Nespresso USA photo of: Check out our Festive photo booths in Madison - NYC, Soho, Miami Lincoln Road, Beverly Hills and San Francisco.
Nespresso USA photo of: JC receives Award on behalf of Nespresso
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Nespresso USA Interviews

Experience

Experience
59%
12%
29%

Getting an Interview

Getting an Interview
76%
12%
6%
6

Difficulty

2.5
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

     

    Boutique Coffee Specialist Interview

    Anonymous Employee in Miami, FL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Nespresso USA (Miami, FL).

    Interview

    Applied for the job, got the call within a week or two, and had an interview a few days later. Did two interviews and was told I got the job on the spot after the second one.

    Interview Questions

    • Tell us your best and your worst qualities.   1 Answer
See All 17 Interviews

Nespresso USA Awards & Accolades

  • Best Ads for 2017, Adweek, 2017
  • 2017 Corporate Citizenship Award, U.S. Chamber of Commerce Foundation Corporate Citizenship Awards, 2017
  • 2017 EXCELLENCE IN BOOTH DESIGN AWARD - IHA, International Housewares Association, 2017
  • Digital Out-of-Home Awards - Finalist(Best Street Furniture), MediaPost, 2014
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Work at Nespresso USA? Share Your Experiences

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