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Network Rail Overview

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Milton Keynes, England (UK)
10000+ employees
Nonprofit Organization
Construction, Repair & Maintenance
Unknown / Non-Applicable
Amey, Bechtel National
Network Rail is at the heart of revitalising Britain’s railway. From Crossrail – Europe’s largest civil engineering project – to investment in world-class stations and major programmes of electrification, we're involved in ... Read more

Network Rail Reviews

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Network Rail CEO Mark Carne
Mark Carne
94 Ratings
  • Helpful (2)

    "Great work life balance"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Positive Outlook


    - Flex work style
    - Leave at 5pm
    - No micro managing
    - Trusted to do your work
    - Excellent benefits


    - Bad pay
    - Managers somewhat disengaged
    - People take advantage of the benefits, i.e. sick pay, maternity pay and you end up having to cover three jobs at the same time
    - Difficult to move to different teams

See All 348 Reviews

Network Rail Photos

Network Rail photo of: Network Rail Tamper
Network Rail photo of: Birmingham New Street Station
Network Rail photo of: Apprentices at Network Rail
Network Rail photo of: work
Network Rail photo of: Cotton Centre
Network Rail photo of: Dinting Train approaching Piccadilly vista
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Network Rail Interviews



Getting an Interview

Getting an Interview





    Customer Service Assistant Interview

    Anonymous Interview Candidate in Birmingham, England (UK)
    No Offer
    Negative Experience
    Easy Interview


    I applied online. The process took 3+ months. I interviewed at Network Rail (Birmingham, England (UK)).


    Applied end of July 2017 this was via an online application, followed by an online multiple choice questionnaire. It was the beginning of August that I got communication to say that I was successful and that I had been invited to an assessment centre end of August 2017. The date that they had given me was not changeable and had to be done on that date as there was no over alternative dates. 1 day after the assessment centre was told I was successful and was invited to a final round interview which consisted of a panel with the Customer Service Manager for the end of September 2017 again there was no alternative dates for the interview apart from the one stated.

    A week later was told I was unsuccessful. However was confused as to why I didn't get the job as I have worked in customer service for many years. So I was fully competent with the questions they asked me. Also, the job had stated for 6 customer service assistants and when I went to the assessment centre only 5 people attended which included myself in that group of five. In which I was a bit baffled as to why I didn't get the job. I did call their HR department to ask for feedback. However, there was none left by the customer service manager. Just to say I was unsuccessful. I did ask if she could contact the hiring manager as to why I was unsuccessful in which she replied it's down to the manager's discretion.

    Interview Questions

    • What do you know about the role?
      2 situational based questions based around scenarios at the station and what you would do.
      Name a time you had to deal with someone difficult?   Answer Question
See All 147 Interviews

Network Rail Awards & Accolades

  • Employer of the Year Award, Mayor’s Fund for London, 2016
  • Britain's Top 100 Graduate Employers, The Sunday Times (UK), 2012
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