New Relic Career Overview | Glassdoor

New Relic Overview

San Francisco, CA
1001 to 5000 employees
2008
Company - Public (NEWR)
Computer Hardware & Software
$100 to $500 million (USD) per year
New Relic is a leading digital intelligence company, delivering full-stack visibility and analytics with more than 15,000 paid business accounts. The New Relic Digital Intelligence Platform provides actionable insights to drive digital business results. Companies of all sizes ... Read more

Mission: The first, best place to look to understand your digital business.


Glassdoor Awards

Highest Rated CEOs: 2016 (#21)

New Relic – Why Work For Us?


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Here at New Relic, we have a passion for crafting extraordinary and beautiful products that help and inspire people to build modern software.



New Relic is a leading digital intelligence company, delivering full-stack visibility and analytics with more than 14,000 paid business accounts. The New Relic Digital Intelligence Platform provides actionable insights to drive digital business results. Companies of all sizes trust New Relic to monitor application and infrastructure performance so they can quickly resolve issues, and improve digital customer experiences. Learn more at newrelic.com.

We are a product-driven enterprise software company, building for the people who actually use our product. We constantly innovate and, at the same time, strive for simplicity.

We work as a team and are proudly nerdy. Together we create magical products and do extraordinary things, in a "Best Places To Work" environment where you'll be inspired to do your best work.

 

Our APM Chops

Lew Cirne, our CEO, and many members of his team have dedicated over a decade of their careers to the problem of pinpointing and preventing errors in live production web applications. In the late 1990s, Lew invented a new approach to on-premise application management that worked in production and founded a company called Wily Technology. Enterprises around the world adopted the Wily solution and the company grew substantially until it was acquired by CA Technologies in 2006.






New Relic is a software analytics company that, on behalf of our customers, makes sense of billions of metrics about millions of applications, all in real time. Our comprehensive SaaS-based solution for web and mobile applications consolidates the performance monitoring data into a single, powerful interface. Our customers use New Relic every day to optimize millions of applications.

New Relic is a San Francisco Best Places to Work award winner, an Oregon “Top Workplace” award winner, named a leader in the Gartner’s 2012, 2013, 2014 & 2015 “Magic Quadrant” for APM companies, a Top 100 OnDemand Company, Best of SaaS (THINKStrategies), Top 100 Coolest Cloud Computing (CRN); 10 Cloud Management Companies to Watch (NetworkWorld) – the list of accolades goes on. More important than all of that: we provide challenging work, opportunities to learn, high quality teammates, a standard-setting product, and a company on the move.

We provide competitive compensation, equity and big-company benefits (medical, dental, etc) -- all while maintaining the energy, agility, and fun of a start-up.

New Relic is most decidedly an equal opportunity employer. We eagerly seek applicants of diverse background and hire without regard to race, color, gender, religion, national origin, ancestry, citizenship, individuals with disabilities, age, sexual orientation, protected veterans, or any other characteristic protected by law. Note: Our stewardship of the data of many thousands of customers means that a criminal background check is required to join New Relic.  We will, nonetheless, consider qualified applicants with arrest and conviction records in accord with applicable law, including the San Francisco Fair Chance Ordinance.


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New Relic is a product-first company. 

We are proudly nerdy and passionate about our craft.

 

    "My favorite thing about New Relic is the awesome team that I work with! There's so much great energy here. "

Taylor West, Sales Engineer 

undefined"Everyone here actively works to maintain a functional culture, focusing on building teams, respecting each other and making it enjoyable to come back to work day after day."

                              Sean Kane, Sr. Site Reliability Engineer

"There's so much to learn and even more to build. I love how I can come in everyday and make a meaningful difference for soemone." 

Jeff Lee, Sr. Strategic Finance Analyst 

undefined"New Relic gives me the opportunity to grow and work on meaningful assignments with people I respect."

                              Megan Mayer-Rothbarth Program Coordinator

Management Team

With years of expertise in both SaaS and application performance management, our management team brings an unrivaled depth of knowledge and experience to New Relic. Together, they are working toward the goal of creating a family of software analytics products, designed to serve people building modern software.

Lew Cirne — Chief Executive Officer

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Lew Cirne discovered the joy of building software in 1982 when he received his first computer as a Christmas gift from his parents. Three decades later, Lew has been recognized as the creator of the multi-billion dollar Application Performance Management (APM) market, and the founder of two companies that have realized an aggregate enterprise value of over $1 billion.

A developer at heart, Lew still devotes time each week to building software alongside the world class engineers at New Relic. He's also a guest lecturer at Harvard and Stanford, and is the subject of a Harvard Business School case study, used each year to teach students the principles of successful entrepreneurship. Lew has an AB in Computer Science from Dartmouth College and serves on the boards of New Relic and the Thrive Foundation for Youth.

Hilarie Koplow-McAdams — President


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Hilarie Koplow-McAdams is responsible for global sales, customer success, support and business development.  She joins New Relic after leading salesforce.com's worldwide sales teams, focusing on growing the company's business globally. As a software sales veteran, Hilarie spent over 20 years in a variety of sales and product marketing leadership roles at Oracle, where she rapidly expanded the direct sales organization and launched new product lines.   She has a Master's degree in public policy from the University of Chicago and a Bachelor's degree from Mills College.   

Mark Sachleben — Chief Financial Officer

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Mark Sachleben joins New Relic following 9 years at Wily Technology where he was the company’s senior financial executive from start-up through the company’s acquisition by CA. Prior to Wily, Mark spent 10 years as an investment banker, working in the merger and acquisitions group at Goldman, Sachs & Co. in New York and at an investment banking boutique in San Francisco. Mark holds an MBA from Stanford and an AB, BS from Dartmouth College. 

Jim Gochee— Senior Vice President of Product

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Jim Gochee comes to New Relic as the Senior Vice President of Product from the Wily Technology division of CA, where he was the Lead Architect for Introscope, the industry-leading web application performance monitoring solution. Prior to that, he was the CTO for an internet-based trading system for the wholesale food industry. Jim also spent four years at Apple Computer, Inc. and three years at Connectix Corporation working on VirtualPC. He holds an AB in Computer Science from Dartmouth College.

Yvonne Wassenaar— Cheif Information Officer

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Yvonne is focused on building a unified cross company technology and data capability designed to competitively differentiate how New Relic enables and scales the business. Exemplifying what it means to be a world class “Data Nerd,” Yvonne works with New Relic customers on how to adopt best practices for deploying software analytics to manage their businesses. Yvonne is also the Executive Sponsor of the company’s Diversity and Community Citizenship efforts. Yvonne is a veteran in the technology industry helping companies drive rapid sustainable growth on a global basis. She spent 17 years at Accenture, where she rose in her professional career from computer programmer to Partner in the Communications & High Tech Strategy Practice. Yvonne then joined VMware where she played a number of critical executive roles scaling the company from $2B-$6B including being a key driver of VMware’s internal cloud and public cloud business. Yvonne received her undergraduate degree and Masters in Business Administration from UCLA where she graduated with top honors.

John Gray — Sr. Vice President of Business Development

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John Gray is SVP of Global Business Development at New Relic, where he will drive the partnering strategy globally. He focuses on building and growing the company’s global ecosystem of alliances and channel partners. He has over 20 years experience in software and SaaS sales and successfully building strategic alliances and channels at some of the most notable technology companies including IBM, BEA, Oracle and LivePerson. Recently, John served as Senior Vice President, Global Sales & Alliances at LivePerson, a leader in digital engagement. Prior to joining LivePerson, he spent nine years at Oracle leading the channels business (resellers, global and regional systems integrators, platform providers, digital agencies and independent software vendors) across SMB, enterprise and federal markets. John was born and educated in the UK, currently lives in Boston, and has successfully founded, built and sold two startups.

 

Erica Schultz— Senior Vice President of  Global Enterprise Sales

undefinedErica Schultz is Senior Vice President of Global Enterprise Sales at New Relic, where she will drive the enterprise go-to-market strategy globally. She focuses on developing and supporting New Relic’s extensive presence with large organizations.


She has near 20 years experience in software and SaaS sales, having recently served as Executive Vice President of Global Sales and Customer Success at LivePerson, a leader in digital engagement. Prior to joining LivePerson, Schultz had a 16 -year tenure with Oracle Corporation, founding and leading numerous teams within the sales organization, including pioneering the company’s cloud business, and leading teams for North American and Latin American markets. Schultz received a B.A. from Dartmouth College.


Robson Grieve— Chief Marketing Officer

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Robson Grieve is CMO at New Relic. Prior to New Relic, Robson served as CMO for enterprise software provider Citrix Systems. Prior to Citrix, he served as Sr. Vice President of Marketing for Concur, a cloud-based provider of integrated travel and expense management solutions, from 2012 until its acquisition by SAP America, Inc. in December 2014. Prior to these corporate marketing roles, he spent six years as President of Creature, Inc., a creative agency with offices in Seattle and London. Robson has a Bachelor’s degree from Queen’s University in Kingston, Ontario, Canad

Robin Shulam — Vice President and General Counsel

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Robin joins New Relic as the Vice President, General Counsel and Corporate Secretary. Prior to New Relic, Robin was Legal Counsel for Adobe Systems Incorporated where she advised many of the company’s SaaS products. Earlier, Robin was an attorney with Fenwick & West LLP where she counseled clients ranging from emerging companies to those in the Fortune 1000. She has also taught at Santa Clara Law.


Robin graduated with High Honors, Order of the Coif from Rutgers School of Law and holds a BFA in Dramatic Writing from New York University's Tisch School of the Arts.

Steve McElfresh— Vice President Of People Operations

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Steve began work with New Relic as a consultant in 2008, when it was still a virtual gleam in Lew Cirne’s eye. He finally joined New Relic full time in 2012 as VP of People.

Before New Relic, Steve led two HR consulting organizations, Saratoga Institute and HR Futures, working with start-ups and F100 companies on the people challenges of organizational growth. Previously, he had been the chief HR officer with several technology organizations, most recently SRI International. Steve holds a PhD from Boston College and a JD from Santa Clara University.

Patrick Lightbody Vice President Of Product Management

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Patrick came to New Relic after founding several startups, most recently BrowserMob (acquired by Neustar), a cloud load testing and monitoring service. Previously he’s held management and engineering roles at Jive Software, Gomez (acquired by Compuware) and Cisco Systems.

Patrick is an avid open source contributor, most notably helping launch the Selenium browser automation project and Apache Struts 2.0. He’s also published two books on open source development. Patrick holds a BS in Computer Science from University of California, San Diego.

Mikey Butler - Senior Vice President of Engineering

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Mikey Butler is the Senior Vice President of Engineering at New Relic. He brings more than 30 years of experience in the software industry. The first half focused on system coding at Digital Equipment, Bank of America, Data General, Rolm, and Sun. The latter half on engineering management for Cisco Systems, Sybase, BEA Systems, Intuit and, most recently, Seagate. Named one of the 50 Most Important African Americans in Technology at the 2009 Soul of Technology Innovation and Equity Symposium, he prides himself on a childlike wonder about life. Mikey attended Harvard University.

 


1,000+ Employess,6 Office Locations and Growing! 

We want you to thrive.

People do their greatest work when they are inspired. That’s why we’ve taken care to design beautiful work environments that motivate and energize our amazing people.We offer competitive compensation, pre-IPO stock options, and big-company benefits (medical, dental, vision, life) — all while maintaining the vibrant energy of a thriving company.


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New Relic Reviews

3.8
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Approve of CEO
New Relic CEO and Founder Lew Cirne
Lew Cirne
183 Ratings
  • Featured Review

    Helpful (17)

    "Come here to grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in San Francisco, CA
    Current Employee - Sales in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at New Relic full-time (More than a year)

    Pros

    I've been here nearly 2 years, and have found:
    - Smart people
    - Great customers
    - Challenging problems to solve, many related to scaling quickly
    - A humanist culture focused on solving real problems for our customers
    - Lots of opportunity to grow as the company grows

    The place is definitely going through a transformation and people are working hard to retire "debt" that has been deferred after growing so fast for 9 years so we can keep scaling with less hiccups. As a result, there are some rough spots, but people are pulling together to work through them. Typical growing pains in my view.

    There have been some recent changes in Sales and Marketing leadership that are starting to improve the culture - my manager is very invested in my growth and I can see a systematic effort to improve lead flow, systems, and comp plans.

    Cons

    - Dealing with growing pains
    - Equity awards could be a bit more generous, but not unusual for a company this size
    - Our broad platform means it's taken we some time to ramp up on all the tech
    - Finance and Legal seem to have more involvement in deal approvals than I am used to

    Advice to Management

    - Support experimentation
    - Keep building up Product Marketing - it's getting a lot better, but is critical it be strong to help us with messaging to customers

See All 223 Reviews

New Relic Photos

New Relic photo of: Company-wide event in San Francisco
New Relic photo of: Engineering Offsite 2017
New Relic photo of: Working by our fireplace in Portland
New Relic photo of: Celebrating three years in our Dublin office
New Relic photo of: Gorgeous city views in our PDX office
New Relic photo of: Our SF team celebrating at Pride 2017
See All PhotosSee All

New Relic Interviews

Experience

Experience
53%
7%
39%

Getting an Interview

Getting an Interview
51%
23%
18%
4
1
1

Difficulty

2.9
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

    Helpful (3)  

    Product Marketing Manager Interview

    Anonymous Employee in San Francisco, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. I interviewed at New Relic (San Francisco, CA) in July 2017.

    Interview

    For the interview process on the marketing end, I initially met with my VP, head of competitive, and those who would be my peers. the interviews went smoothly, and I genuinely felt that everyone cared about interacting and gathering my feedback...I felt welcome.

    They wanted to my approach to product marketing, specifically around moving products through a go-to-market strategy.

    After initial interviews with marketing, I moved on to speak with members of their product teams. I believe they wanted to understand how well I would work alongside my peers within their product division.

    In all, their interview process ran smoothly, with a rep from recruiting guiding all interactions and next steps.

    The people at New Relic are serious about making great products for their very technical DevOps audience, but not so serious that they avoid talking about the human element (which matters equally to them).

    Interview Questions

    • Tell me about how you took a product to market previously.   Answer Question
See All 159 Interviews

New Relic Awards & Accolades

  • Sexiest Enterprise Startup Runner Up, Crunchies Awards, 2014
  • Company of the Year, Tech and Innovation, San Francisco Business Times, 2013
  • Best Places to Work in the Bay Area (Small), San Francisco Business Times, 2013
  • Top Workplace in Portland, The Oregonian, 2013
  • Revenue Performance Excellence Award for Innovative Integration, Marketo, 2013
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