Mission: The first, best place to look to understand your digital business.
Top CEOs: 2016 (#21)
Here at New Relic, we build beautiful software.
New Relic gives you deep performance analytics for every part of your software environment. You can easily view and analyze massive amounts of data, and gain actionable insights in real-time. For your apps. For your users. For your business.
New Relic provides the real-time insights that software-driven businesses need to innovate faster. Our cloud platform makes every aspect of modern software and infrastructure observable, so companies can find and fix problems faster, build high-performing DevOps teams, and speed up transformation projects.
Trusted by over 50% of the Fortune 100, New Relic is leading the way in evolving the Application Performance Management market to help modern companies instrument their entire environment – from application and infrastructure to customer experience.
We are a product-driven enterprise software company, building for the people who actually use our product. We constantly innovate and, at the same time, strive for simplicity.
We work as a team and are proudly nerdy. Together we create magical products and do extraordinary things, in a "Best Places To Work" environment where you'll be inspired to do your best work.
Lew Cirne founded New Relic in 2008 with a revolutionary vision: To democratize Application Performance Monitoring (APM) through a purely SaaS product. By embracing the power and accessibility of the cloud, New Relic grew rapidly and quickly became an integral platform for developers, IT ops teams, and executives around the world. Today, Lew is recognized as the creator of the multi-billion dollar APM market and is now pioneering an expanded, new category encompassing observability of the full tech stack – from application and infrastructure to customer experience.
New Relic is a software analytics company that, on behalf of our customers, makes sense of billions of metrics about millions of applications, all in real time. Our comprehensive SaaS-based solution for web and mobile applications consolidates the performance monitoring data into a single, powerful interface. Our customers use New Relic every day to optimize millions of applications.
New Relic is a San Francisco Best Places to Work award winner, an Oregon “Top Workplace” award winner, named a leader in the Gartner’s 2012, 2013, 2014 & 2015 “Magic Quadrant” for APM companies, a Top 100 OnDemand Company, Best of SaaS (THINKStrategies), Top 100 Coolest Cloud Computing (CRN); 10 Cloud Management Companies to Watch (NetworkWorld) – the list of accolades goes on. More important than all of that: we provide challenging work, opportunities to learn, high quality teammates, a standard-setting product, and a company on the move.
We provide competitive compensation, equity and big-company benefits (medical, dental, etc) -- all while maintaining the energy, agility, and fun of a start-up.
New Relic is most decidedly an equal opportunity employer. We eagerly seek applicants of diverse background and hire without regard to race, color, gender, religion, national origin, ancestry, citizenship, individuals with disabilities, age, sexual orientation, protected veterans, or any other characteristic protected by law. Note: Our stewardship of the data of many thousands of customers means that a criminal background check is required to join New Relic. We will, nonetheless, consider qualified applicants with arrest and conviction records in accord with applicable law, including the San Francisco Fair Chance Ordinance.
We have five core values at New Relic. From top to bottom, these values represent who we are and how we work.
Bold:We take risks to deliver ground-breaking innovation.We are courageous.
Authentic: We are genuine, honest, and inclusive. We can be ourselves at work.
Accountable: We take pride in what we do and hold ourselves to high standards. We deliver on our commitments.
Passionate: We are inspired by, and seek to inspire, our customers. We strive to make a difference.
Connected: We build trusted, personal connections with each other. We are a team.
" We want to create an environment where people can feel like they’re being their true selves and they’re respected and admired, and supported and loved for who they are. Therefore, they’re more comfortable being their authentic selves. The best people we’ve hired have all been comfortable with who they are."
-Lew Cirne, CEO and Founder
Our management team brings together years of expertise in SaaS and Digital Intelligence solutions. Together, they're working toward the goal of creating the New Relic Platform designed to serve people building modern software.
Lew is New Relic’s CEO and founder and has led the company since its beginning in 2008. A passionate product visionary and leader, Lew started New Relic to bring unprecedented visibility into application performance through SaaS. Under Lew’s leadership, New Relic has grown its offering into a full platform, delivering powerful full-stack visibility to enterprises around the world. As the pioneer of modern APM, Lew previously founded Wily Technology and led the company from 1998 to 2006. A developer at heart, Lew started his career with engineering positions at Apple and Hummingbird Ltd. He is a frequent guest lecturer at Stanford and Harvard, speaking on entrepreneurship. Lew also serves on the board of directors at CURE International. He holds an A.B. in Computer Science from Dartmouth College.
Jim is New Relic's Chief Product Officer, overseeing the teams that design, build, and deliver New Relic's products. He has a passion for building world-class products and loves technology – especially when it's well architected, scalable, and fast. He takes great pleasure in helping New Relic's customers analyze their technology and build great digital experiences. Prior to New Relic, Jim was the Chief Architect for the Wily Technology division of CA, where he was the technical lead for Introscope, an industry-leading web application performance monitoring solution. Prior to that, he was Chief Technology Officer for an internet-based trading system for the wholesale food industry. Jim also spent four years at Apple, Inc. and three years at Connectix Corporation working on VirtualPC. He holds an A.B. in Computer Science from Dartmouth College.
Erica Ruliffson Schultz is Executive VP of Worldwide Sales at New Relic, and is responsible for driving the company’s go-to-market strategy globally. She has more than 20 years of experience in software and SaaS sales, having most recently served as Executive Vice President of Global Sales and Customer Success at LivePerson, a leader in digital engagement. Prior to joining LivePerson, Schultz had a 16-year tenure with Oracle Corporation, where she founded and led numerous teams within the sales organization, including pioneering the company’s cloud business, and leading teams for North American and Latin American markets. She holds a B.A. from Dartmouth College where she also currently serves as a member of the Board of Trustees.
Robson is CMO at New Relic, leading the company’s marketing and alliances efforts. Prior to New Relic, Robson served as CMO for enterprise software provider Citrix Systems. Prior to Citrix, he served as Sr. Vice President of Marketing for Concur, a cloud-based provider of integrated travel and expense management solutions, from 2012 until its acquisition by SAP America, Inc. in December 2014. Prior to these corporate marketing roles, Robson spent six years as President of Creature, Inc., a creative agency with offices in Seattle and London. He holds a Bachelor’s degree from Queen’s University in Kingston, Ontario, Canada.
Mark is New Relic’s Chief Financial Officer and has been since the company’s start in 2008. Mark drives the company’s financial strategy and reporting, and also oversees legal, security, and IT. He is passionate about driving high growth metrics while also improving operating efficiency. He has partnered with New Relic’s CEO and founder, Lew Cirne, since 1999, previously serving as Vice President of Finance at Wily Technology, an application performance company. Mark has served on the board of the San Francisco Friends School and is currently a board member at Marin Academy. He holds an M.B.A. from Stanford University and an A.B. in Engineering Science and B.S. in Fluid and Mechanical Engineering from Dartmouth College.
Roger Scott is SVP of Technical Sales, Services and Support at New Relic, responsible for leading all aspects of the company’s customer facing technical resources across sales engineering, technical account management, professional services and support engineering. Roger has more than 25 years international enterprise software and services sales experience, having spent time living and working across Africa, Europe, Asia and North America, in executive leadership positions covering Marketing, Sales, Sales Engineering, Business Development and Professional Services.Prior to joining New Relic, Roger spent 17 years with Oracle Corporation, where he held a variety of positions, including Head of Global Online Sales, Head of North American Business Development for Technology Software Sales and Head of Technology Sales Engineering for Asia Pacific. Roger holds an M.B.A. from University of Bath (UK) and Bachelor's degrees in Commerce and Science from University of Cape Town (South Africa).
Kristy is New Relic’s Chief People Officer, leading all aspects of the company’s strategy for its people and culture. She is passionate about working with employees to create the best place to work. Kristy joined New Relic after spending more than 15 years at Bain & Company, first as a consulting Principal and most recently as the head of consulting operations for the Bay Area. She holds a B.S. in Economics from Duke University and an M.B.A. from Harvard Business School.
I have been working at New Relic full-time (More than a year)
I've been here nearly 2 years, and have found:
- Smart people
- Great customers
- Challenging problems to solve, many related to scaling quickly
- A humanist culture focused on solving real problems for our customers
- Lots of opportunity to grow as the company grows
The place is definitely going through a transformation and people are working hard to retire "debt" that has been deferred after growing so fast for 9 years so we can keep scaling with less hiccups. As a result, there are some rough spots, but people are pulling together to work through them. Typical growing pains in my view.
There have been some recent changes in Sales and Marketing leadership that are starting to improve the culture - my manager is very invested in my growth and I can see a systematic effort to improve lead flow, systems, and comp plans.
- Dealing with growing pains
- Equity awards could be a bit more generous, but not unusual for a company this size
- Our broad platform means it's taken we some time to ramp up on all the tech
- Finance and Legal seem to have more involvement in deal approvals than I am used to
Advice to Management
- Support experimentation
- Keep building up Product Marketing - it's getting a lot better, but is critical it be strong to help us with messaging to customers
I applied through an employee referral. I interviewed at New Relic (San Francisco, CA) in July 2017.
For the interview process on the marketing end, I initially met with my VP, head of competitive, and those who would be my peers. the interviews went smoothly, and I genuinely felt that everyone cared about interacting and gathering my feedback...I felt welcome.
They wanted to my approach to product marketing, specifically around moving products through a go-to-market strategy.
After initial interviews with marketing, I moved on to speak with members of their product teams. I believe they wanted to understand how well I would work alongside my peers within their product division.
In all, their interview process ran smoothly, with a rep from recruiting guiding all interactions and next steps.
The people at New Relic are serious about making great products for their very technical DevOps audience, but not so serious that they avoid talking about the human element (which matters equally to them).