Working at NewDay USA | Glassdoor

NewDay USA Overview

Fulton, MD
501 to 1000 employees
Company - Private
Unknown / Non-Applicable
NewDay USA provides homeowners with VA and FHA mortgage loans that address a variety of needs and goals. Our company is:

Ranked nationally as a top VA mortgage lender
Focused on providing outstanding service
Respected by the military ... Read more

Mission: Making a difference and changing the lives of our customers is something we’re very proud of at NewDay. Our mission is to build the #1 mortgage company in America serving Service Members, Veterans and their Families.

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NewDay USA – Why Work For Us?


NewDay USA:  Company Overview

NewDay USA provides homeowners with VA and FHA mortgage loans that address a variety of needs and goals. Our company is:

  • Ranked nationally as a top VA and FHA mortgage lender
  • Focused on providing outstanding service
  • Dedicated to serving our community

At NewDay USA, we understand that a home is often one of your most valuable investments. Because of this, we know that confidence in your lender matters.

Here for you every step of the way, during the lending process and beyond.

Beyond the mortgage loan application process, it is also important for you to know and trust who handles your mortgage payments. Unlike many lenders, at NewDay USA, we manually underwrite each loan. This gives us more flexibility during the lending process and allows us to do our best to say yes to as many families as we are able. Our dedicated staff is here to help you with your mortgage lending needs, whether you are looking to secure your loan, manage your mortgage loan payments or have questions about any step along the way.

NewDay USA offers our customers a strong team of mortgage professionals with industry leading expertise and a strong customer service culture that focuses on providing homeowners and buyers with the information they need to make the best home loan choices.

Know Someone Who Might be Interested in a Rewarding Career in Financial Services? Let Them Know We’re Hiring and Growing

At NewDay USA, our winning service strategy begins and ends with the mortgage banking professionals on our team. Because of this, we invest in our people, offering industry leading training and development programs that give NewDay USA associates an edge in today’s competitive marketplace and a skillset needed for a rewarding career in financial services.

Committed to laying a foundation for success and career advancement

We are committed to providing each NewDay USA associate with a foundation for success and ever-greater opportunities for career advancement and satisfaction. For those investing in an account executive career, NewDay USA even pays for the costs that might be involved with state licensing within their sales territories.

Entrusted by colleagues and customers alike to help make a difference

Our account executives work directly with homeowners, some of whom may be struggling with financial difficulties and uncomfortably high monthly payments. Our account executives, supported by the best technology and team of processors and underwriters in the mortgage industry, assist VA and FHA home equity customers, and retirees who may own their homes outright, by analyzing individual financial situations and helping customers find the best financial solutions for their needs.

Focused on building the very best team of mortgage banking professionals in the industry!

Our account executives and associates are career-focused mortgage banking professionals with the drive and ambition to succeed individually and as a team. NewDay USA is committed to hiring and training the best, promoting from within, and investing in our future. Together, we are building the best mortgage banking organization in the mortgage industry, one that values customers, employees, and families.

What Makes Us So Unique?


We’re building the best trained team of mortgage bankers in our industry!

NewDay Account Executives are the face of our business; working with our veterans and other homeowners, to help them improve their financial situation for themselves and their families.

Among the vital skills our team develops and expands: 

  • Customer Relationship Management 
  • Credit Analysis 
  • Leadership 
  • Compliance 
  • Underwriting 
  • Community Service 
  • Communication

Industry leading training gives you an edge in today’s competitive market

NewDay invests in our team members. To give all of our new hires an edge in the marketplace and on the job, NewDay provides an six month training program. We want all of our associates to become experts in the products, services, and tools needed to excel at their jobs.

A company powered by unparalleled analytics

Information Driven Marketing (IDM), in combination with our expertise in direct marketing, allows NewDay to support our sales force through targeted direct mail, television and Internet marketing activities. The net result is a sales unit energized by an influx of highly-qualified leads.

A culture built for success with hard work rewarded

NewDay is a meritocracy and embraces diversity. We foster a compliance culture where hard work and loyalty accelerate professional, personal and financial success. The leadership team consists of well-established, successful business people from the mortgage banking, financial services, and technology communities who have the track records and vision to meet the demands of the 21st century lending industry.

A look to the future

As the rest of the industry retreats, we are strengthening our Company and our team. We have invested millions of dollars in building our brand, our facilities, compliance, and training and look forward to becoming America's #1 mortgage lender in the near future.

Giving Back


Every member of the NewDay USA team shares a deep commitment to America’s veterans. Each year, our team devotes thousands of hours to work that improves the lives of past, current, and future service members. Whether our leadership team is awarding scholarships to our nation’s future leaders at the Fishburne Military School, or our loan officers are building the first homes of recently returning veterans and their families, we are living out our core values every day.

The NewDay USA Foundation is committed to helping our nation's wounded warriors and Veterans. Our programs are anchored in four main pillars of service.

Those include:

  • Financial Literacy
  • Veteran Housing
  • Scholarships
  • Employee Engagement

We developed NewDay USA University to equip our new hires with all of the training they need to create successful outcomes for the clients they serve. The eight week training program our employees complete demonstrates how seriously NewDay USA is committed to being the most transformational company in the mortgage industry. Here, you'll learn to work with the cutting edge technology that drives our business. We are committed to providing each team member with the foundation they need to be successful. NewDay USA University will fully prepare you to hit the floor as a certified and licensed mortgage professional, ready to make a difference in the lives of our clients and achieve your own ambitious goals for advancement.


All new team members undergo a comprehensive, instructor-led training program. During this time, we invest over $50,000 in each employee, covering:


NewDay USA Reviews

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NewDay USA CEO Robert Posner
Robert Posner
136 Ratings
  • "Processor"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Credit Analyst, Mortgage Processor in Fulton, MD
    Current Employee - Credit Analyst, Mortgage Processor in Fulton, MD

    I have been working at NewDay USA full-time (More than a year)


    Great start to the industry, lots of young, hardworking, & social people. Lower management is very willing to help out. Culture of constant learning as you go is good and engaging.


    Commission is hugely luck-based - there is SO much out of your control. Hard, fast work goes farther than smart work here. Superiors will get hung up on small details and then let major things fly when it's down to the wire & they need all the numbers they can get.

    Advice to Management

    Upper management is way more experienced than lower management, and so lower management pretty much gets told what to do. The company is essentially run by about 6 people.

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NewDay USA Interviews



Getting an Interview

Getting an Interview





    Senior Business Analyst Interview

    Anonymous Interview Candidate
    Declined Offer
    Negative Experience


    The recruiter who contacted me was pretty arrogant. Pretty disorganized. And a little rude. He sent me a request for an interview time without confirming my availability. He missed the "first" interview we scheduled. And was late to the second one. And in general, the tone he used with me reeked of "I want you to feel less valuable than what you are, so I can feel more valuable". I'll gladly pass.

    Interview Questions

    • Why did you go into Business after majoring in Engineering?   1 Answer
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NewDay USA Awards & Accolades

  • Top 500 Entry Level Employer,, 2016
  • Best Places to Work, Baltimore Business Journal, 2016
  • Top Workplace, The Baltimore Sun Media Group, 2014
  • Top Workplace for Career Training, The Baltimore Sun, 2014
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