Working at NewRez | Glassdoor

NewRez Overview

Fort Washington, PA
1001 to 5000 employees
Company - Public
$500 million to $1 billion (USD) per year
NewRez LLC (NewRez), formerly New Penn Financial, LLC, is a leading nationwide lender that focuses on offering a breadth of industry-leading products, supported by a loan process that blends both human interaction and the benefits of technology into an unparalleled customer ... Read more

Mission: The NewRez Mission

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

We deliver on this mission by empowering ... Read more

Company Updates

  • National Lender, NewRez, is looking for Licensed Loan Officers to join our Direct to Consumer business channel. With over 4 million customers and $700 billion in loans under management, NewRez offers our loan officers an unlimited number of high-quality leads. No cold calling — these opportunities are all from existing customers. We are currently hiring in Tempe, AZ; Jacksonville, FL; Columbia, MD; Fort Washington, PA; Charlotte, NC and other locations. NewRez offers a flexible work environment and easy to use technology. Our fast-track training programs support both new and experienced loan officers, so our new team members are licensed and earning quickly.

  • NewRez is in serious growth mode, and the fact of the matter is that we need to grow all our teams to support the business! Join us December 18th for our Job Fair. Learn about the opportunities that are open, hand out your resume, and see if you'd like to work with us... all in one afternoon! What: NewRez Career Fair - Introduction to the Mortgage Industry When: Wednesday, December 18, 2019 from 2:30 - 5:30 PM Where: 1100 Virginia Drive, Main Lobby, Fort Washington, PA 19034

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NewRez – Why Work With Us?

Founded in 2008, NewRez (originally named New Penn Financial) brings a unique combination of mortgage expertise, financial strength, and product innovation capabilities to the lending table. We're dedicated to delivering exceptional lending options with an easy application process to both our customers and strategic business-to-business partnerships.

With offices across the country, including our Philadelphia area headquarters, each of our employees goes the extra mile to redefine the standard of excellence in the mortgage industry - all while keeping your best interests in mind. This is because we believe the lending business isn't about financial transactions. It's about people.

Our Culture

The NewRez workplace is energetic, fun and second to none. There's no doubt that you'll work hard - and that the hard work will be rewarding. – We are a company that believes in growing not only professional, but personally as well to achieve rewarding goals. We put our beliefs into action in a stimulating work environment.

As the newest member of the NewRez team, what could you expect?

  • An exceptional group of engaged managers who are readily available to provide guidance (and if you have the talent, there's no reason why you couldn't become one of them)

  • Training and development opportunities to increase your professional skills

  • Acknowledgement and recognition of your achievements

  • A flexible work schedule (because we know you have a life outside the office)

  • Regular events, from bowling nights to community service events, that enable you and your colleagues to have fun and also to give back to the community

In short, our workplace enables you to excel, and be surrounded by people who support your success.

Company Strength
We're quickly becoming one of America's leading lenders

Training and Mentoring
We offer numerous training programs as well as ongoing mentoring throughout the company

We offer competitive salaries, comprehensive benefits and outstanding perks, and our sales associates can shoot for the sky aided by our generous

Timeless Industry
The mortgage industry will always be a vital part of our country's economy

Historic Time
Competitive mortgage rates plus a diverse and growing portfolio of mortgage products that have not been available to home buyers for several years means strong

Career Mobility
We hire and promote from within, so you have plenty of opportunity for lateral and upward moves in sales, processing, management, operations, financial analysis

Why NewRez?

Selecting the right company in the financial industry doesn’t have to be based on a game of chance. The NewRez family of companies offers the right candidate multiple reasons to strategically map your career path with confidence.

Many career options to choose from

Choose the work environment that works for you. NewRez has depth, and operates in multiple business channels in offices located across the U.S. You can match your skills and interests to our varied operations, and choose from an expanding list of job opportunities and office locations.

Benefits & Perks

We are only as strong as the people we employ, so we believe in rewarding them. As a NewRez employee, you enjoy competitive benefits and outstanding perks.

  • Dental coverage from Met Life with a PPO plan
  • Short- and long-term disability insurance from Lincoln Financial Group
  • Health insurance from Independence Administrators with prescription drug coverage by Express Scripts
  • 401(k) retirement plan with employer matching contribution
  • Voluntary life and accidental death and dismemberment insurance from Lincoln Financial
  • Pet insurance from Nationwide
  • Vision Buy Up plan from Eye Med network of physicians
  • Flexible Spending Accounts offered for Dependent Care and Transit


  • Company sponsored lunches
  • Company outings such as bowling, charity events and trips
  • Flexible work schedule
  • Paid time off
  • Casual workplace

NewRez Reviews

  • Featured Review

    Helpful (3)

    "Great company to work for!"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Communications in Fort Washington, PA
    Current Employee - Communications in Fort Washington, PA
    Positive Outlook
    Approves of CEO

    I have been working at NewRez full-time (Less than a year)


    Great environment and positive morale
    CEO visibility within the company is not infrequent and is authentic
    Senior level execs advocate for employee engagement initiatives
    Benefits are comprehensive and even include some extras
    Physical office environment is comfortable, accommodating, and comes with perks
    Onboarding is thorough and all seem invested


    Parking is tough, but the shuttle helps to combat that issue.

    Advice to Management

    Continue on this path of growth and improvements!

See All 201 Reviews

NewRez Photos

NewRez photo of: NPF Headquarters
NewRez photo of: Day of Service at the Atlanta Community Food Bank
NewRez photo of: Bike Build for Big Brothers Big Sisters of Kissimmee, FL
NewRez photo of: Polar Bear Plunge Mascot Visits the Columbia, MD Office
NewRez photo of: National Kindness Day 2020
NewRez photo of: 2020 MLK Day of Service
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NewRez Interviews



Getting an Interview

Getting an Interview





    Loan Processor Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Easy Interview


    The process took 3 weeks. I interviewed at NewRez.


    Terrible terrible hiring experience and shows no respect!

    Applied and their corporate recruiter approached me. It was great until the second round interview with their hiring manager. No confirmation email after the first round, so I called the recruiter and confirmed the second round.

    Hiring manager didn't show up on the day of the interview. No notifications whatsoever, called their recruiter and he told me "hiring manager is in the meeting and will reschedule it by the end of the day". If the manager is not available, at least tell me in advance. I waited for an hour and you are telling me shes not available??

    No more responses after that, no reschedule, no emails, no calls, not even a decline letter. I followed up with the recruiter twice in the following two weeks, asking about the status and if they wanted to move forward. Finally their system emailed me they've selected other candidates.

    This is their hiring attitude, no respect for the candidates. Show some respect please, don't play the hide and seek game with us.

    Interview Questions

See All 36 Interviews

NewRez Awards & Accolades

  • Inc. 500/5000 Fastest Growing Companies, Inc. Magazine, 2017
  • Top 100 Mortgage Lender, Scotsman Guide, 2016

Pledges & Certifications

Tech Hiring Commitment

Helping to train, hire and promote more technology workers

Career Advancement Program

Helping employees "upskill" into higher-paying positions

First Job Programs

Maintain entry-level hiring and career development programs to give people career starts

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