NexRep Careers | Glassdoor

NexRep Careers

Portland, ME
51 to 200 employees
2009
Company - Private
Staffing & Outsourcing
Unknown / Non-Applicable
NexRep is the highest quality, onshore, at-home contact center based in the U.S. We are an outsource contact center providing opportunities for independent contractors to be a resource for your business. We provide a marketplace for customer service, inbound and outbound sales ... Read more

Mission: Through quality, performance, and service, NexRep is a revolution in the contact center industry by leveraging an exceptional US-based at-home agent marketplace. NexRep is proud to provide modern opportunities in the face of a changing economy – transforming the ... Read more

Company Updates

  • http://glassdoor.com/slink.htm?key=vM4zJ

  • We talked to agent Monica and this is what Monica had to say about Contracting within NexRep's marketplace. "Working with NexRep has given me the flexibility to both work and live harmoniously, which is so important to balance as a single mom. I can go into the work week knowing what my schedule will look like when planning ahead is necessary - because I set my schedule. I am able to build memories and spend time with my family doing what I love...going to concerts! I've attended amazing shows and created wonderful memories to come back and share with my work family. This is truly a community, and I am thankful to be a part of it." If you want to "Rock Out" to some cool tunes and make your own schedule, click this link: http://glassdoor.com/slink.htm?key=vMcba

See AllSee All

NexRep – Why Work With Us?


The NexRep Way

Our model is unique: in both sourcing our agents and in agent operations, we use advanced techniques to allow us the distinct ability to target applicants to match our customer’s needs. These sourcing and operations systems allow us to partner with a class of 100% US-based agents that is unparalleled. Because of our specialized sourcing, we partner with agents who have more expertise, loyalty, and knowledge than their peers across the industry. Our agents have more flexibility and self-determination because they work at their own pace, on their own schedule and are not overworked. They do not feel the kind of stress agents feel in a traditional call center environment. As a result, our agents are happier and our customers reap the benefits of that formula.

What does this mean for our clients?

Because we are not constrained by geography in our marketplace of agents, we can engage independent contractors to join our marketplace based purely on their intelligence, relatability and on an ability to empathize with customers. Our agents have a passion for what they do and bring a unique energy to their independent contracting services. What this means for our clients is that they can be afforded the highest level of care for their customers, resulting in increased brand loyalty, quality and, of course, increased profits.

 

 

NexRep provides BPO services in customer care

At-home agents provide services from locations distributed across the U.S., enabling NexRep to assemble and deploy customer care teams dedicated to individual clients. Our agents are able to operate in multi-browser, multi-system environments.

We provide superior support in the following ways:

  • Appointment setting
  • Tier 1 customer support: order status, returns, save-the-sales, billing, password re-sets
  • Tier 2 customer support: product escalations, advanced account servicing
  • Order status
  • Personal concierge services
  • Technical service and product assistance
  • Travel booking support
  • Roadside assistance
  • Dispatch services

Agent Testimonials

Here are a few things our agents are saying about contracting with us:

Our agents are more efficient and happier.

We eliminate the inefficiencies of a typical call center where agents work in long, fixed blocks of time. Since agents are their own contractor from home, they can schedule themselves to be available when they would like to be. They have the freedom to choose when they perform best and when makes the most sense for them. Agents are on calls for reasonable periods of time, and are therefore not susceptible to the decline in performance typical in a long-shift environment. The result is a happier agent, more focused and ready to execute.

We contract with the best, most experienced agents

Our clients are developing more complex products and as a result customers need agents who can articulate complicated and sophisticated responses. NexRep partners with agents who have the skillset to be responsive and then we certify them to be experts on a single or small set of products. As a result, our agents perform better and our clients are happier.

What does a typical NexRep Agent look like?

NexRep agents come to us with extensive telesales and customer service skills and are seeking an alternative to conventional call center work environments. They are higher educated, more committed, and happier with their work situation than the standard call center agent. We are unique in the world of virtual call centers because we take the time to personally speak with every one of our agents during the assessment process. We do this because we feel it’s an important step in determining if they are of the caliber that we promise to deliver to our clients. We then monitor, mentor, and interact with our agents daily to maximize their performance. This kind of individual support and attention is essential to our agents’ success. It gives them support and the tools they need to excel at their jobs.

NexRep agents stick around

Turnover is the biggest problem traditional call centers face. Even with the most advanced training systems in place, call centers struggle to retain agents for extended periods of time. NexRep agents tend to stay with our community for a large duration of their careers. There’s something magical about our formula: we partner with top talent, give them the freedom to work when they want, where they want and for as long they want, and go figure, they’re happy people who love their work. There’s also something to be said about our investment in our agents from the outset. They know we care about them right from the start of our relationship with them which garners their loyalty and trust. Having happy agents who stick around is key to our consistent and sustainable performance and how we deliver the best results to our clients.

 


We have great opportunities in customer service and sales and are looking for just the right match for our mutual third-party clients. Our clients range from products and services in branded retail, consumer electronics, direct response, catalog and direct mail, e-commerce, travel, and hospitality. You can be an agent providing customer service or sales from the comfort of your own home. Please join the NexRep Marketplace, the most reputable and fastest-growing work-at-home contact center in America!

 

Outbound Sales

Does this describe you:

  • Friends comment with some regularity on how competitive you are
  • You enjoy taking risks and reaping the rewards
  • If you hear that your neighbor just bought a cool new gadget, you immediately want to go out and bring home a gadget that’s even cooler

If this says you all over, you might be the perfect fit for our Outbound Sales positions.

Here’s the way it works: you’ll be able to work from home with customers who have expressed an interest in products advertised by infomercial. These customers have called about purchasing a product but ultimately were unable to make a buying decision. We provide a service to them by re-connecting with them over the phone and providing them with a better offer on the product. You’ll then also have the opportunity to earn more money by selling additional items after completing the transaction for which the caller had originally called.

With this agent position, you’ll have tremendous earning potential with an average of $15 per hour and a high of more than $25 per hour. All it takes is figuring out the formula to make that higher dollar amount and pushing yourself to nail it.

Inbound Sales

Does this describe you:

  • Friends comment from time to time on how competitive you are
  • You enjoy taking risks and reaping the rewards
  • If you hear that your neighbor just bought a cool new gadget, you immediately want to go out and bring home a gadget that’s even cooler

If this describes you, you might be the perfect fit for our Inbound Sales positions.

Here’s the way it works: you’ll be able to work from your home with customers who have an interest in nutritional supplements and other similar products. Your job is to help customers make purchasing decisions and the amount of sales you produce directly impacts what you get paid.

With this agent position, you’ll have tremendous earning potential with an average of $13 an hour and a high of more than $20 an hour. What you earn is directly correlated to how much you hustle. Does the idea of competing to make the highest commission sound like fun to you? Can you picture yourself enjoying figuring out the perfect tone and rhythm to generate the most sales to beat out your internal competition? If so, click the link below to apply today!

Customer Service

You’ll be responding to customer service contacts via email, sms, social, chat and phone. Customers expect energetic and detail-oriented professionals who can think on their feet to get issues resolved. You’ll be multi-tasking between several applications to research customer solutions and speaking with customers, and vendors in a fast-paced environment. The work is challenging, but you will benefit from comprehensive certification and a support team with real people who are there to guide you through the onboarding and certification processes.

NexRep is looking for energetic, friendly, articulate, self-directed customer care advocates. You will answer customer’s product questions, promote customer retention, and do exchanges or process returns. You’ll be multi-tasking in cloud-based applications on your computer to access customer and client information resulting in resolution of customer issues. You’ll be interacting with customers through a combination of e-mail, phone, social, SMS and chat. Your commitment to providing the best customer service will be important when representing this brand. In this role, you can work from home anywhere in the United States. This opportunity allows you to invoice for your services starting at $10 per hour.

NexRep Reviews

  • "Awesome Company"

    StarStarStarStarStar
    Current Employee - Quality Specialist in Mount Airy, NC
    Current Employee - Quality Specialist in Mount Airy, NC

    I have been working at NexRep full-time (More than a year)

    Pros

    NexRep is an awesome company to work for. They really become more like family. It's so nice to work for a company that really works together as a team, even if working solo, you know someone is always there to help!

    Cons

    The only Con I could really think of is that I wished I would have heard about this company sooner. As a special needs mom and a single mom, I would have loved to have known about this company and been able to apply way before I did! Once I heard about you guys, I applied and became an agent in 2018. Here we are now and I am apart of the support team :)

    Advice to Management

    Just to keep doing what you are doing! I love the engagement and the times all the upper management takes to speak everyone involved within the company. There are some companies out there where this is unheard of, or you never speak/meet with CEO's or upper management!

See All 501 Reviews

NexRep Photos

NexRep photo of: NexRep Team
NexRep photo of: Bowling in Portland
NexRep photo of: Kevin and Nori
NexRep photo of: Nori, Meej, Chris and Becky
NexRep photo of: Operations crew enjoying a night out
NexRep photo of: Ops team heading out on the town
See All PhotosSee All

NexRep Interviews

Experience

Experience
61%
6%
33%

Getting an Interview

Getting an Interview
94%
3%
2%
1

Difficulty

1.8
Average

Difficulty

Hard
Average
Easy
  1.  

    Cms Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at NexRep.

    Interview

    it was quick and easy spoke to Latonia.she explained everything. Pay $25 background check and become independent contractor. You must have the requirements for computer set up...no wifi.Ithas to be hardwired.need noise canceling headset. I would be answer questions about lawn and gardening

    Interview Questions

See All 93 Interviews

NexRep Awards & Accolades

  • Best of Portland Award, Portland Award Program, 2014
  • Best of Portland Award, Portland Award Program, 2013

Pledges & Certifications

Veteran Hiring Commitment

Committed to helping America's military veterans find work

Work at NexRep? Share Your Experiences

NexRep
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or