Nightfall AI

Pros

Overall, I consider myself lucky to have been hired by Nightfall. The caliber of the entire organization is impressive and I have yet to encounter anyone who was not engaged in doing their job at a high level of execution. People here are aligned in their commitment to the company, mission, and customers. Specific to the role of CSM: - The team is made up of very experienced CSMs who are both able and open to collaborate and share knowledge when faced with challenging situations. - While the general expectations around conducting EBRs, meeting NRR and GRR goals, etc. are present, the way in which each CSM is allowed to hit their goal is open and you have the freedom to determine how to delight the customer. - Management culture is to protect the team they are responsible for and you can count on your manager having your back if challenged about why you took a particular course of action. - Executive leaders are open and available for general discussions. They are also more than happy to get on calls with customers and help move conversations forward. - The general culture and environment is both positive and supportive. - The customers have been great to work with and I feel like what I am doing is important. I also look forward to some of the random benefits of the company culture... like the Question of the Day channel in Slack where we can engage in lively debates about La Croix or provide expert advice on which streaming service someone should use instead of paying for cable, etc. For career growth, it's early days for Nightfall so in addition to the company growing you also have the ability to gain tenure and establish cross-functional expertise while things are still a group effort to execute on company goals. I also have had career development conversations with two senior leaders in the company and feel like mentorship is something available if you want it.