Cover image for Nightfall AI

Nightfall AI

Engaged Employer

Nightfall AI

Add a Review
  • San Francisco, CA
  • 1 to 50 Employees
  • Type: Company - Private
  • Revenue: Unknown / Non-Applicable

Nightfall AI Reviews

Nightfall AI37
Recommend to a Friend
    Senior Customer Success Manager (CSM)
    Current Employee, more than 1 year
    San Francisco, CA
    CEO Approval
    Business Outlook


    Overall, I consider myself lucky to have been hired by Nightfall. The caliber of the entire organization is impressive and I have yet to encounter anyone who was not engaged in doing their job at a high level of execution. People here are aligned in their commitment to the company, mission, and customers. Specific to the role of CSM: - The team is made up of very experienced CSMs who are both able and open to collaborate and share knowledge when faced with challenging situations. - While the general expectations around conducting EBRs, meeting NRR and GRR goals, etc. are present, the way in which each CSM is allowed to hit their goal is open and you have the freedom to determine how to delight the customer. - Management culture is to protect the team they are responsible for and you can count on your manager having your back if challenged about why you took a particular course of action. - Executive leaders are open and available for general discussions. They are also more than happy to get on calls with customers and help move conversations forward. - The general culture and environment is both positive and supportive. - The customers have been great to work with and I feel like what I am doing is important. I also look forward to some of the random benefits of the company culture... like the Question of the Day channel in Slack where we can engage in lively debates about La Croix or provide expert advice on which streaming service someone should use instead of paying for cable, etc. For career growth, it's early days for Nightfall so in addition to the company growing you also have the ability to gain tenure and establish cross-functional expertise while things are still a group effort to execute on company goals. I also have had career development conversations with two senior leaders in the company and feel like mentorship is something available if you want it.


    - This pain point is specific to Customer Success, but with CS being a newer business unit there is a significant amount of improvement needed for the cohesion of how CS impacts product and engineering decisions. Currently, there are changes being made to address this fact, but it is still worth noting if you are coming from an organization where customer success and product are in lock step. - No 401k matching - While I don't consider it a con, I know folks who would: If you want everything to have pre-defined steps to do your job (specific cadence for customer outreach, a playbook with checkboxes for every scenario, a standard talk track you can recite in your sleep, etc.), then you won't do well here.

    See All 40 Reviews

    Nightfall AI Interviews

    Getting an Interview
    Applied online50%
    Employee Referral10%

    1. Growth Associate Interview

      Anonymous Employee in United States
      No Offer
      Positive Experience
      Average Interview


      Pretty standard sorts of questions as far as I remember. Nothing that was necessarily out of the ordinary or that felt incredibly difficult to answer but some did take a bit longer to think about.

    See All 13 interviews

    Nightfall AI Awards & Accolades

    Let us know if we're missing any workplace or industry recognition

    Popular Careers with Nightfall AI Job Seekers


    Nightfall AI FAQ

    (18 Questions)

    All answers shown come directly from Nightfall AI Reviews and are not edited or altered.

    See questions about:

    What are perks and other benefits like at Nightfall AI?

    ...I also look forward to some of the random benefits of the company culture... like the Question of the Day channel in Slack where we can engage in lively debates about La Croix or provide expert advice on which streaming service someone should use instead of paying for cable, etc....

    September 1, 2023

    Read more

    People Also Ask about Nightfall AI

    Employees rate Nightfall AI 4.3 out of 5 stars based on 37 anonymous reviews on Glassdoor.

    To get a job at Nightfall AI, browse currently open positions and apply for a job near you. Once you get a positive response, make sure to find out about the interview process at Nightfall AI and prepare for tough questions.

    Overall, 77% of employees would recommend working at Nightfall AI to a friend. This is based on 37 anonymously submitted reviews on Glassdoor.

    46% of job seekers rate their interview experience at Nightfall AI as positive. Candidates give an average difficulty score of 2.8 out of 5 (where 5 is the highest level of difficulty) for their job interview at Nightfall AI.

    83% of employees think that Nightfall AI has a positive business outlook. This is based on anonymous employee reviews submitted on Glassdoor.

    Work at Nightfall AI? Share Your Experiences

    Nightfall AI logo

    Nightfall AI

    Click to Rate

    Want the inside scoop on your own company?

    Join your Company Bowl™ for anonymous work chats.

    Expert Career Advice

    Guide to Getting Your First Job

    Find a Great First Job to Jumpstart Your Career

    How to Ask for a Raise

    Learn How to State Your Case and Earn Your Raise

    How to Get a Promotion

    Climb the Ladder With These Proven Promotion Tips

    See All Guides

    Glassdoor gives you an inside look at what it's like to work at Nightfall AI, including salaries, reviews, office photos, and more. This is the Nightfall AI company profile. All content is posted anonymously by employees working at Nightfall AI.