Working at Nordia | Glassdoor

Nordia Overview

Work Here? Get a Free Employer Account
Laval, QC (Canada)
5001 to 10000 employees
1999
Company - Private
Business Services
Unknown / Non-Applicable
Unknown
Nordia is Canada's largest provider of customer service solutions and has been an industry leader in the telecommunications sector since 1999. Nordia operates 14 centres in B.C, Ontario, Quebec, and New Brunswick and provides a wide range of support to help ... Read more

Mission: To provide our clients the highest quality of customer service — personal, efficient, effective — to promote loyalty, sales and satisfaction

Nordia Reviews

4.0
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Nordia President John Dinardo
John Dinardo
148 Ratings
  • Helpful (2)

    "Mistake"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Decent wage, full time hours, good location. Good coworkers, medical benefits, no late night/ overnight shifts, closed on some stat holidays

    Cons

    Very many to even put here. In short too much office politics, favouritism, high pressure to upsell when this job is advertised as retention which means to " save a customer from cancelling" and they want to sell! And if u don't you are damned.

    Advice to Management

    You might want to train yours managers before training any new staff. Also fix your faulty system and stop putting pressure on employees to have a short average handle time, no Acw, no hold, no transfers , no escalations to L2 and on top of that use 6 different programs, listen to ur yelling customers and them to top it of SELL!!! Omg no wonder people quit. There is always a job posting out there. This place is a joke.

See All 235 Reviews

Nordia Photos

Nordia photo of: Call centre floor - 43 nations
Nordia photo of: Murale autobus
Nordia photo of: Call centre floor
Nordia photo of: Cafeteria
Nordia photo of: Employee cafeteria and lounge
Nordia photo of: Collaboration
See All PhotosSee All

Nordia Interviews

Experience

Experience
66%
15%
18%

Getting an Interview

Getting an Interview
65%
18%
9%
6

Difficulty

2.5
Average

Difficulty

Hard
Average
Easy
  1.  

    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. I interviewed at Nordia.

    Interview

    at least three phase interviews: face to face, technical ability test, behavioral screening during the training period. since there is high turnover initially they start with a large batch which trims out to under ten by the time training is over.

    Interview Questions

    • how do you react to irate person on phone?   1 Answer
See All 33 Interviews

Nordia Awards & Accolades

Let us know if we're missing any workplace or industry recognition – Add Awards

Work at Nordia? Share Your Experiences

Nordia
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or