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Norfolk Southern Overview

Norfolk, VA
10000+ employees
Company - Public (NSC)
$10+ billion (USD) per year
Norfolk Southern is a Fortune 300 and a 2018 Forbes America's Best Employers Company.
Its main subsidiary, Norfolk Southern Railway, transports freight over an asset network consisting 4,000 locomotives, 69,000 rail cars, and 19,500 track miles in ... Read more

Mission: Our vision is to be the safest, most customer-focused, and successful transportation company in the world.

Company Updates

  • The Norfolk Southern Foundation is donating $100,000 to assist in Hurricane Florence recovery efforts in North Carolina. The Foundation, Norfolk Southern’s charitable giving arm, will direct $50,000 to the American Red Cross and $50,000 to the Food Bank of Central and Eastern North Carolina for relief efforts.

    “Many of our Norfolk Southern employees, facilities, and customers are located in these affected areas, and Red Cross and food bank recovery efforts are timely and vital,” said James A. Squires, NS chairman, president and CEO. “We want our employees, customers, and community neighbors to know that Norfolk Southern is there to help where it’s needed most.”

    As part of the relief effort, the Norfolk Southern Foundation’s Matching Gift program will match employee gifts of $50 or more to the American Red Cross or to any Feeding America food bank.

    Norfolk Southern employs 1,245 railroaders and operates over 1,187 route miles of track in North Carolina.

  • We are proud to be honored as one of the "Best Places to Work for Disability Inclusion."

    2018 Best Places to Work | The Disability Equality Index Web Site

    Companies that receive a score of 80 or above on the DEI are considered "DEI Best Places to Work for Disability Inclusion." Use of the "DEI Best Places to Work for Disability Inclusion" name is an exclusive benefit for the companies that scored an 80 or above on the DEI.

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Norfolk Southern – Why Work For Us?

NS serves domestic and international customers.

As a leading transportation provider, Norfolk Southern operates 19,500 route miles in 22 states and D.C., supports international trade with service to every major Eastern seaport, 10 river ports, and nine lake ports, and operates the most extensive intermodal network in the East.

NS leads the way.

NS' board of directors and executive management team lead one of the nation’s top transportation companies. NS invests in projects to expand the rail network, increase freight capacity, and improve efficiency for customers. These projects create jobs and reduce greenhouse gas emissions, making green shipping a reality.

Vision and values define NS.

NS' vision is to "be the safest, most customer-focused, and successful transportation company in the world." NS is committed to providing an injury-free work environment, delivering customers’ products efficiently and reliably, and being a good corporate citizen.

NS subsidiaries deliver for customers.

Several subsidiaries help extend Thoroughbred service. Whether its assistance with transload services, fiber optics installation, extra cushioning for a shipment, or any special shipping need, NS has solutions.

NS Information Technology

Our IT team is currently innovating a new safety technology, Positive Train Control (PTC), to automatically stop locomotives. In addition, IT supports 400+ applications. IT Associate Developers are responsible for working with applications that integrate with different technologies or existing systems to enhance train operations.

Norfolk Southern offers a competitive benefits package to meet the needs of employees and their families. Depending on your position, benefits may vary. For example, some employee benefits are determined by collective bargaining agreements.

  • Medical, Dental, Vision and Life Insurance
    NS offers comprehensive and affordable medical coverage through a network of physicians, facilities, and other providers. Employees can choose the plan that fits their lifestyle.
  • Vacation and Holidays
    Employees are eligible for paid vacation days based on years of service and type of position. In addition, a typical year includes 11 paid holidays for eligible employees.
  • 401(k) with Company Match, Retirement Benefits
    Our 401(k) plan allows eligible employees to plan for the future and save a portion of their pay for retirement. NS matches employee contributions up to a limit.

    Norfolk Southern railroad employees are eligible to receive additional retirement and other benefits based on railroad earnings.

  • NS Scholarship, Matching Gifts, and Employee Purchase Programs
    Norfolk Southern’s annual scholarship program awards educational scholarships to children of NS employees. National Merit Scholarship Corporation, an independent, nonprofit organization, selects the scholarship recipients. Scholarship descriptions are available on the NMSC website: When employees and retirees contribute to eligible nonprofit organizations through NS’ Matching Gifts Program, the NS Foundation will match the tax-deductible portion of their donations, dollar for dollar. NS employees have the opportunity to purchase computers, appliances, wireless service, and insurance at a discounted price.

Diversity and Inclusion

This is our workplace.

A diverse and inclusive workplace is key to Norfolk Southern’s success as a transportation leader. NS continues to create and sustain a culture anchored by integrity and respect with a workforce that reflects the global community the railroad serves.

At NS, diversity and inclusion are a continuous process to recognize, cultivate, and celebrate the best talents of all employees to improve service and advance business results. When we combine the backgrounds and viewpoints of our team of 30,000 employees – everyone from military veterans and recent college graduates to women and minorities – the possibilities for creativity and innovation are endless.

Principles of diversity at NS:

  • Diversity is achieved through inclusion and respect for others.
  • Diversity works best when everyone participates.
  • Diversity fosters creativity and innovation.
  • Diversity is a critical business asset.

Diversity is local.

To continue to attract and retain a qualified and talented workforce, NS established a Corporate Diversity Council over a decade ago with employees across the company to implement diversity initiatives and serve as ambassadors. However, in a company with operations in 22 states, NS decided to localize its diversity and inclusion efforts for greater impact.

NS has established Division Diversity & Inclusion Councils (DD&ICs) in each of its 9 operating divisions. Each council includes a diverse mix of employees who represent a variety of departments and locations in the corresponding division. This localized approach enables more employees to take an active role in identifying, developing, and implementing processes and initiatives that will foster diversity and inclusion.

“I am confident that with the input and participation of NS employees, this targeted approach will have a lasting impact on all – personally and professionally.” – NS President and CEO Jim Squires

The power of collaboration

NS encourages employees to get involved in opportunities for personal and professional enrichment. Employee Resource Groups (ERGs) are open to all employees who want to make a difference in the workplace and the communities NS serves.

ERGs actively promote the benefits of diversity and inclusion while strengthening teamwork and connections across departments and locations. The groups focus on activities that promote a respectful workplace, contribute to business goals, and maximize employee potential.

Norfolk Southern Reviews

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Norfolk Southern Chairman, President and CEO James A. Squires
James A. Squires
79 Ratings
  • Featured Review

    Helpful (5)

    "It's not just a job, it's a lifestyle!"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Electronics Engineer in Atlanta, GA
    Current Employee - Electronics Engineer in Atlanta, GA
    Positive Outlook
    Approves of CEO

    I have been working at Norfolk Southern full-time (More than 10 years)


    Job Security
    Good Pay
    Good Benefits
    Good People


    Long hours
    Travel often required
    Commuting in Atlanta can be tedious

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Norfolk Southern Photos

Norfolk Southern photo of: Steel wheels on steel rail is efficiency in motion.
Norfolk Southern photo of: A freight car repairer replaces worn nuts and bolts from a freight car.
Norfolk Southern photo of: Heritage Locomotives
Norfolk Southern photo of: Training Coordinators in the field
Norfolk Southern photo of: McKinnon HQ
Norfolk Southern photo of: An engineer in a locomotive at Rose Yard
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Norfolk Southern Interviews



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Getting an Interview




  1. Featured Interview

    Helpful (19)  

    Transportation Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview


    I applied through college or university. The process took 3+ months. I interviewed at Norfolk Southern.


    The interview process was very formal. I applied through a University recruiting process, received an on campus interview, and then attended final round of interviews in Atlanta Headquarters. The pre-assessment was challenging and had both math and high vocabulary elements. Everyone throughout the process was very helpful and friendly.

    Interview Questions

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Norfolk Southern Awards & Accolades

  • DEI Best Places to Work, Disability Eequality Index, 2018
  • Top 100 Military Friendly employers, G.I. Jobs / Victory Media, 2018
  • Forbes 2018 Best Employers for Women, Forbes, 2018
  • Fortune 500, Fortune Magazine, 2017
  • Global 2000: World's Best Employers, Forbes, 2017
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