Working at North American Bancard | Glassdoor

North American Bancard Overview

Troy, MI
1001 to 5000 employees
1992
Company - Private
Financial Transaction Processing
$25 to $50 million (USD) per year
Located in Troy, MI, we started with one employee and have grown to more than 900+ employees.

Our growth into an industry leader in credit card processing is the result of an unwavering dedication to helping the entrepreneur succeed. Combining dedication ... Read more

Company Updates

  • North American Bancard eyes future of in-car commerce

    Troy-based North American Bancard - which markets itself as a one-stop shop for processing credit cards and assorted forms of payments for merchants - would hardly be a business you'd expect to spot at an auto show. But the car industry is changing lanes as quickly as some drivers on the freeway.

  • http://glassdoor.com/slink.htm?key=vQsAQ

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North American Bancard – Why Work For Us?


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North American Bancard (NAB) is a multi-faceted payment solutions provider and processor dedicated to helping American businesses prosper. What does this mean? Every year, over 250,000 businesses rely on North American Bancard to process over $34 billion in transactions. Since 1992, we’ve grown from just one employee to 900 team members with more than 3,000 sales partners. Here’s where you come in…

We know you’ve got ideas to share, and we’re here to help foster the growth of your creativity. From app designs to new internal processes to customer service, we want you to be an integral part of NAB. Together, we can help shape the future of payment processing.

We would like to take the opportunity to personally respond to some of the most recent reviews of North American Bancard on Glassdoor. While it is disappointing to see such feedback, we take it seriously and would like to provide our perspectives on the current state and future of North American Bancard.

-- Our founder and CEO, Marc Gardner, is passionate, intelligent, and an industry visionary. Every day he pushes us to do not only what is needed but what is possible and better than any other company in our industry. While this creates frustration for some of our team members, it creates excitement and desire to disrupt the industry for others. Given our experience, this is an amazing asset. Marc puts his money on the line every day to make NAB GREAT and not just good!!

-- Rapidly growing companies, like North American Bancard, change and pivot strategies regularly and are amazing and fun environments. We recognize that it may be challenging for some to work in such a fast paced ever changing organization. Those that embrace the challenges of this type of culture are presented with a rare opportunity to be a part of something special. When change comes from a position of strength and becomes a constant, then you are in a company that is going places.  We believe that to be true about North American Bancard.

-- While online reviews may tend to focus on the negative aspects of a company, there are great things happening at NAB.  North American Bancard has a family of people (we feel the overwhelming majority) that love the mission, see the vision and are excited to be a part of the continued growth of the company. Our observation is that we can become more inclusive and strengthen levels of communication throughout the entire Company. It is up to the collective leadership team to drive the change to create a culture at North American Bancard that is collaborative and communicative.  We are committed to making these changes.

-- Our final observation is a personal thank you to the 1000+ team members of North American Bancard! Every day we strive for two simple goals that our founder and CEO has put in front of us: "Be the easiest in our industry to do business with" by ensuring we have tools that allow our team members to bring their best to work every day; and "make sure our merchants and partners have the most competitive commerce tools in the industry to succeed!”  We urge you to continue the excellent work as we all strive to achieve these goals and make North American Bancard the company we all want it to be; full of empowered and passionate team members working together.

If you want to be a part of something special, you have a great attitude, are intellectually curious and hardworking, North American Bancard is an environment where you will succeed!

Jim Parkinson, CIO

Kirk Haggarty, CFO







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We believe in the American dream of opportunity for all. We believe in it because we live it - every day. North American Bancard opened its doors on day one the way many entrepreneurial companies do - with just one employee and no revenue. Now, we have over 900+ employees and process over $34 billion per year.

We have achieved this success following the singularly-focused philosophy of helping American businesses prosper. Today, over 250,000 satisfied merchants can attest to our commitment to that philosophy. By providing free equipment, industry-leading service and support, and aggressively low processing rates, we help our clients grow because they have more money to spend on their business-building projects.

The cutting-edge products and services we offer allow our clients to prosper by using their payment processing services to increase efficiencies and even generate profits. By providing every type of payment processing solution, we ensure our clients get customized solutions to help drive success!

At North American Bancard, we are proud of the commitment we make to our clients’ success. We are proud of our two decade commitment to helping American businesses prosper.

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North American Bancard is proud to serve the communities in which we work and live. Our founder and President, Marc Gardner, along with our employees, believe in giving back. The success we have helping our clients grow, in turn affords us the opportunity to help our communities grow – whether it’s via life-saving blood drives, volunteering at food banks, or donating to needy charities and deserving causes. Helping our clients and our communities is part of North American Bancard’s overall philosophy of fulfilling the American dream.


North American Bancard Reviews

2.9
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Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
North American Bancard President & CEO Marc Gardner
Marc Gardner
106 Ratings
  • Featured Review

    "Great Place to make a Career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Troy, MI
    Current Employee - Anonymous Employee in Troy, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at North American Bancard full-time (Less than a year)

    Pros

    I feel like the success of the company is understated and there is still more to come. I really enjoy the people here and the building is breath-taking. There are still opportunities to make a difference here and I always enjoy working for a Founder lead company. I believe that we will win and look forward to contributing to it.

    Cons

    Like any company communication is always the thing that seems easiest but is the toughest to execute effectively. We work on it and I am confident we will improve.

    Advice to Management

    Work/Life balance is something that is growing in importance to people. Having days off, whether it is more recognized holidays, flex schedules, work from home or richer PTO policies are great ways to demonstrate you care about your team by giving time back to your staff to spend time away, re-energize & re-focus.

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North American Bancard Photos

North American Bancard photo of: Welcome to North American Bancard.
North American Bancard photo of: EVP, Human Resources, Julia Kellogg, wins HR Executive of the Year - 2017
North American Bancard photo of: Customer Care Mission Statement!
North American Bancard photo of: Volunteering at Haven Shelter
North American Bancard photo of: North American Bancard - Breakout space.
North American Bancard photo of: North American Bancard - Breakout space.
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North American Bancard Interviews

Experience

Experience
50%
16%
34%

Getting an Interview

Getting an Interview
59%
13%
10%
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3
3

Difficulty

2.7
Average

Difficulty

Hard
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Easy
  1. Featured Interview

     

    Accounts Receivable/Payable Interview

    Anonymous Employee in Detroit, MI
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through college or university. The process took 2 weeks. I interviewed at North American Bancard (Detroit, MI) in October 2017.

    Interview

    I met with the manager as well as two other team members. Overall it was a great experience. Mostly behavioral questions and was told what the job duties and work day would be like.

    Interview Questions

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North American Bancard Awards & Accolades

  • ISO of the Year, Electronic Transactions Association (ETA), 2014
  • CEO of CEOS(Marc Gardner CEO), Michigan Business and Professional Association (MBPA), 2015
  • HR Executive of the Year, American Society of Employers, 2017
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Work at North American Bancard? Share Your Experiences

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