Working at North American Bancard | Glassdoor

North American Bancard Overview

Troy, MI
1001 to 5000 employees
Company - Private
Financial Transaction Processing
$25 to $50 million (USD) per year
Located in Troy, MI, we started with one employee and have grown to more than 900+ employees.

Our growth into an industry leader in credit card processing is the result of an unwavering dedication to helping the entrepreneur succeed. Combining dedication ... Read more

Company Updates

  • Celebrating #lifeatnab in 2019! We can't wait to see what 2020 brings! Happy New Year from #lifeatnab 🎉

  • North American Bancard eyes future of in-car commerce

    Troy-based North American Bancard - which markets itself as a one-stop shop for processing credit cards and assorted forms of payments for merchants - would hardly be a business you'd expect to spot at an auto show. But the car industry is changing lanes as quickly as some drivers on the freeway.

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North American Bancard – Why Work With Us?


At North American Bancard, we pride ourselves on being a diverse family of thinkers and innovators that are reimagining how business is done. By offering business solutions in credit card processing, ecommerce/gateway, mobile payments, and cash advances; NAB is committed to strengthening the communities we live and work in.

NAB's most important resource is our people. We're proud to offer benefits that help our team members further their overall well-being through unique initiatives that are both personally and professionally fulfilling. By working at NAB, we're all striving towards the common goal of simplifying the customer experience. Bring your passions, creativity, and courage. We are driven to create, take care of, and participate in something bigger than ourselves. We're ready to partner with you!

To learn about current openings with NAB and its family of companies, visit us at!

We would like to take the opportunity to personally respond to some of the most recent reviews of North American Bancard on Glassdoor. While it is disappointing to see such feedback, we take it seriously and would like to provide our perspectives on the current state and future of North American Bancard.

-- Our founder and CEO, Marc Gardner, is passionate, intelligent, and an industry visionary. Every day he pushes us to do not only what is needed but what is possible and better than any other company in our industry. While this creates frustration for some of our team members, it creates excitement and desire to disrupt the industry for others. Given our experience, this is an amazing asset. Marc puts his money on the line every day to make NAB GREAT and not just good!!

-- Rapidly growing companies, like North American Bancard, change and pivot strategies regularly and are amazing and fun environments. We recognize that it may be challenging for some to work in such a fast paced ever changing organization. Those that embrace the challenges of this type of culture are presented with a rare opportunity to be a part of something special. When change comes from a position of strength and becomes a constant, then you are in a company that is going places.  We believe that to be true about North American Bancard.

-- While online reviews may tend to focus on the negative aspects of a company, there are great things happening at NAB.  North American Bancard has a family of people (we feel the overwhelming majority) that love the mission, see the vision and are excited to be a part of the continued growth of the company. Our observation is that we can become more inclusive and strengthen levels of communication throughout the entire Company. It is up to the collective leadership team to drive the change to create a culture at North American Bancard that is collaborative and communicative.  We are committed to making these changes.

-- Our final observation is a personal thank you to the 1000+ team members of North American Bancard! Every day we strive for two simple goals that our founder and CEO has put in front of us: "Be the easiest in our industry to do business with" by ensuring we have tools that allow our team members to bring their best to work every day; and "make sure our merchants and partners have the most competitive commerce tools in the industry to succeed!”  We urge you to continue the excellent work as we all strive to achieve these goals and make North American Bancard the company we all want it to be; full of empowered and passionate team members working together.

If you want to be a part of something special, you have a great attitude, are intellectually curious and hardworking, North American Bancard is an environment where you will succeed!

Jim Parkinson, CIO

Kirk Haggarty, CFO


We believe in the American dream of opportunity for all. We believe in it because we live it - every day. North American Bancard opened its doors on day one the way many entrepreneurial companies do - with just one employee and no revenue. Now, we have over 900+ employees and process over $34 billion per year.

We have achieved this success following the singularly-focused philosophy of helping American businesses prosper. Today, over 250,000 satisfied merchants can attest to our commitment to that philosophy. By providing free equipment, industry-leading service and support, and aggressively low processing rates, we help our clients grow because they have more money to spend on their business-building projects.

The cutting-edge products and services we offer allow our clients to prosper by using their payment processing services to increase efficiencies and even generate profits. By providing every type of payment processing solution, we ensure our clients get customized solutions to help drive success!

At North American Bancard, we are proud of the commitment we make to our clients’ success. We are proud of our two decade commitment to helping American businesses prosper.


North American Bancard is proud to serve the communities in which we work and live. Our founder and President, Marc Gardner, along with our employees, believe in giving back. The success we have helping our clients grow, in turn affords us the opportunity to help our communities grow – whether it’s via life-saving blood drives, volunteering at food banks, or donating to needy charities and deserving causes. Helping our clients and our communities is part of North American Bancard’s overall philosophy of fulfilling the American dream.


We encourage and celebrate our personal bests while continuing to raise the standard of excellence. Excellence is not an act; it’s a habit we practice daily.

We know you’ve got ideas to share, and we’re here to help foster the growth of your creativity. Innovation is how we change the world.

From app designs to new internal processes to customer service, we want you to be an integral part of NAB. Together, we can help shape the future of payment processing.

Get to Know NAB

Join Our Team!


We come to work with a positive attitude, a readiness to be productive, and a smile on our face.  We laugh often, recognize moments of joy, and intentionally create opportunities for fun! We love what we do and who we do it with; celebrating our wins and enjoying the ride!

In that spirit, we have a casual dress code, ping pong tables, popcorn, free coffee, and fun team building activities like monthly Spirit Days, Family Fun Day, and our Annual Gala.


We embrace our responsibility to positively impact our work, family, and our local communities. Looking to shared goals and attitudes to bring us together, we create a sense of belonging, which enriches our daily work life. 

NAB leadership appreciates team members through celebration of 'Moments of Magic', anniversary gifts, and the NAB All-star Program. We strive to strengthen the communities we live and work in by encouraging employee volunteerism, food drives, and charitable donations.

North American Bancard Reviews

  • "If it isn't for you that's ok. Keep on moving."

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Other in Troy, MI
    Current Employee - Other in Troy, MI
    Positive Outlook
    Approves of CEO

    I have been working at North American Bancard full-time (More than 3 years)


    Lots of change for the better in the last couple of years. The company definitely has raised the standards for performance and it shows. People are working together more than ever. In fact, people actually smile and acknowledge each other in the hallways in Troy which was missing a few years ago.

    We have benefits that get better every year. Great culture for people who get bored at other places and want to make a difference. Your work matters here so the lazy or entitled need not show up and ruin it for the rest of us who love the direction we're headed. If you come here to learn everything that you can about the company and the industry, you will love it! It's a great opportunity to work with great people!


    Not a great place for people who need predictability, can't communicate effectively, have egos that get in the way, can't easily handle change, or can't take feedback.

    Advice to Management

    Things are so much better than they used to be. Keep pushing us.

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North American Bancard Photos

North American Bancard photo of: Welcome to North American Bancard.
North American Bancard photo of: EVP, Human Resources, Julia Kellogg, wins HR Executive of the Year - 2017
North American Bancard photo of: Volunteering at Haven Shelter
North American Bancard photo of: North American Bancard - Breakout space.
North American Bancard photo of: North American Bancard - Breakout space.
North American Bancard photo of: North American Bancard - Breakout space.
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North American Bancard Interviews



Getting an Interview

Getting an Interview





    Accepted Offer
    Positive Experience
    Easy Interview


    I applied online. I interviewed at North American Bancard.


    Interviewed with 2 managers at the same time. Easy interview, generic questions. The interviewers were very nice which made me feel comfortable. The interview did not take long, maybe 20-30 mins.

    Interview Questions

    • What is the difference between interfaces and abstract classes?   Answer Question
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North American Bancard Awards & Accolades

  • ISO of the Year, Electronic Transactions Association (ETA), 2014
  • CEO of CEOS(Marc Gardner CEO), Michigan Business and Professional Association (MBPA), 2015
  • HR Executive of the Year, American Society of Employers, 2017
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Work at North American Bancard? Share Your Experiences

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