I worked at Northeast Utilities (Less than a year)
It was very fulfilling to solve issues with actual customers and being able to react first hand
This was contract position and it is hard to be hired as a FT employee at the time.
Advice to Management
Hire the temporary and contract workers
I applied through a staffing agency. The process took 1+ week. I interviewed at Northeast Utilities (Manchester, NH).
Process took about 1-2 weeks. Typical behavioral interview. Drug testing and background screen required. Expect phone interview and meeting with 2 people in person.
There was a set amount per hour, no negotiation.