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I have been working at Novartis Pharmaceuticals full-time (More than 8 years)
The culture is equalitarian, hierarchies are subtle, friendly environment, highly educated employees, special care in the quality of life, depending on the area you can grow as fast as you need. I feel home working here.
As a big (huge) company, processes have a trend to slow pace because of bureaucracy. Specifically, in Medical Affairs the structure used to be flat, now is changing to allow employee's growth.
Advice to Management
The route that you traced now is correct. Keep doing.
I applied online. The process took 4+ weeks. I interviewed at Novartis Pharmaceuticals in March 2018.
1st phone screen with a recruiter within a few days of applying online, 2nd phone screen with another recruiter after another week, then video interview (in place of on-site interview) set up 3 weeks later. The strange part was a few days after the 2nd phone screen, the recruiter notified me that the company decided to pursue other candidates. Then I was contacted the following week by that recruiter saying I could suddenly now come in for an on-site interview, with no acknowledgment of or response to previous correspondence when I had asked if I would continue to be considered for future openings. After inquiring about travel accommodation to the site for the on-site interview, the recruiter decided to switch the interview to a video interview because it's "only 1 hour". Poor visibility of the interview panel over video (1 hour total, split into two 30-minute sessions with 3 interviewers each) where I could only view one person on the screen and there was a bad audio connection which required me to dial in over the phone for audio and keep the camera on for visual purposes. I did not understand why I couldn't just come in person and on-site for the final interview and how I would've been able to see/tour the NJ facility had the interview been successful otherwise. During the phone screen, the recruiter did not know what the shifts were and just demanded flexibility from the job candidate and that I "express enthusiasm for the role". During the interview, the panel gave a completely different outline of the work schedule, which is still not clearly structured and in-the-making depending on demand.